Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Miscela

  485 Foley St Somerville, MA 02145-1266

• 

  Mosaic

  75 Baldwin St # 01902 Lynn, MA 01902-2563

• 

  Greystar

  1408 N Central Ave Avondale, AZ 85323

• 

  Greystar

  1818 S State College Blvd Anaheim, CA 92806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25th 2025 I received threatening texts and messages of someone threatening to come to my apartment, doxing my location to roughly 1000 people, and sending threatening and harassing messages and making me feel unsafe in my apartment. I need to leave my month to month lease by the 1st and my complex is saying I still need to pay 30 days worth of rent where I will not be staying, and not allowing me to leave by the 1st even though I do not have any yearly lease and am month month.

  Business Response

  Date: 03/31/2025

  Hi *****,
  Thank you for sharing your concerns with us. We’re truly sorry to hear about what you’ve experienced and understand how unsettling this situation must be. Your safety and peace of mind are incredibly important.
  We’ve contacted the onsite team and property leadership at The Premiere at Eastmark to review the matter and follow up with you. A Greystar representative will be reaching out within 10 business days to discuss this further with you.
  We appreciate you bringing this to our attention.
  – The Greystar Team

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the property Allure Temp on 3/5/25 and still haven’t received my security deposit. The property has 14 days from my move out date to refund my deposit. That time has passed and they keep giving me the run arounds. My move was processed a week late for a reason I don’t understand. I’ve kept them up to date on the process but they didn’t seem prepared. I had to remind Kate to send me the documents I needed to sign to get the move processed.

  Business Response

  Date: 03/31/2025

  Hi ********,
  Thank you for sharing your concerns with us. We're sorry to hear about the delay you've experienced in receiving your security deposit after moving out of Allure at Tempe. We understand how frustrating that can be and apologize for the inconvenience.
  We've contacted the onsite team and property leadership at Allure at Tempe so they can investigate this issue and follow up with you directly. A Greystar representative will be in touch within 10 business days.
  Thank you again for your patience.
  – The Greystar Team

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current resident in a Greystar-managed apartment community and am formally disputing a $1,920 charge related to my previous unit within the same complex. The charges include painting, reglazing, and cleaning—much of which falls under normal wear and tear as defined by California Civil Code §1950.5.
  
  The invoice justifying these charges was dated prior to my move-out/transfer date, which calls into question whether the work was ever associated with my tenancy at all. Additionally, I submitted a move-in condition form when I originally took possession of the unit, yet I’ve been told no such form is on file.
  
  We currently live in a different unit in the same community, and upon move-in, we discovered several maintenance issues that had not been addressed—including:
  
  A vandalized garage wall
  
  A broken toilet
  
  Water-damaged baseboards
  
  A rusted interior in the dishwasher
  
  Wall damage in multiple areas that had simply been painted over
  
  After we brought these issues to the attention of maintenance, they agreed to complete the repairs. While we appreciate their response, this only reinforces my concern: Greystar appears to be billing residents for work that is not actually being completed, either during or after move-out.
  
  My experience has been further soured by short, unhelpful communication from most staff (with the exception of one team member, Emmena), and the feeling that my household is being held to a different standard than others in the complex.
  
  I am seeking the removal of the unjustified $1,920 charge, as well as an internal review of the company’s billing and maintenance practices. I’m hopeful the BBB can assist in bringing transparency and fairness to this situation.

  Business Response

  Date: 03/28/2025

  Hi *******,
  Thank you for sharing your concerns with us. We're sorry to hear about the experience you've had regarding the disputed $1,920 charge from your previous unit at Milano Apartments, and the condition of your current unit upon move-in.
  We’ve contacted the team at Milano Apartments along with their regional leadership so they can investigate the concerns you’ve raised and follow up with you directly. A Greystar representative will reach out within 10 business days.
  We appreciate you bringing this to our attention.
  – The Greystar Team 

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a final bill after moving out that included a $400 charge for the “removal and disposal of a washer and queen sized bed frame” by the apartment complex. This is not correct, as I had a junk removal service pick up both of these items on 02/28 — the same date they have listed that they removed these items. I have attached receipts/photos showing that the service I paid removed these items, not the apartment complex. No one in the management office will ever answer a phone and have blatantly ignored me trying to show them these receipts. I would like this charge removed from my final bill and for this complex/company to never contact me again.

  Business Response

  Date: 03/28/2025

  Hi ********,
  Thanks for sharing your concerns with us. We're sorry to hear about the trouble you experienced with the $400 move-out charge for item removal at 42 Magnolia.

  
  We've contacted the team at 42 Magnolia, along with their leadership, so they can review your case in detail. A Greystar representative will reach out to you directly within 10 business days to follow up.

  
  Thanks again for bringing this to our attention.
  – The Greystar Team

  Customer Answer

  Date: 04/01/2025

  After management at 42 Magnolia + 5000 Forest refused to even acknowledge my issue or my receipts, I was finally able to speak with an accounts representative named Chris S**** (***********@greystar.com), who took my receipts and actually got the charge removed. He deserves a raise, as he was nice and was the only person at Greystar/5000 Forest that actually even tried to fix the problem.

  This is not the first (or even the second time) I’ve had to deal with bogus charges and other instances from the management staff at 5000 Forest in the last few years. As one example: I used to get e-mails once every couple of months telling me I didn’t have renter’s insurance and I would be charged a non-compliance fee when it ended up being an error on their end.

  The current management staff at 42 Magnolia + 5000 Forest should either go through some serious training or be replaced — they’re absolutely terrible and a huge part of the reason why I moved. None of these problems have happened to me since I left.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother & I applied to a Rental Unit at this Property. We paid the fees & such. Instead of Hardcopies the Property staff requested "********" (a syncing OS w landlords & potential tenants). I came into the OFC after receiving the request (approx. 1 to 2 business days). After speaking w the young lady, I let her know that **** didn't support giving out certain information but that I would call them again w a solution. She stated she would speak w her MGR to see if another option was available.
  After paying ADMIN & APP FEE ; the email stated the INCOME LINK would be available for 14 days. The ******** link was disconnected on 24 MARCH 2025. I viewed the unit on 20 MAR 25 & Applied the same day. The ******** link was disconnected BY NOON on Monday.
  ******** stated the "Property" put in the records that there was NO Online Banking. However, I came in on Monday the 24th , in the A.M. & my mother went to the Bank (in AZ) right before noontime. By the time she was done, the link was disconnected.
  I called & emailed on Tuesday the 25th of March re: the link. The lady tells me the LINK can't be resent. I told her the ******** Agent , Alex told me it was improperly noted so it was disconnected. He requested to contact them or ******** the following day.
  After not receiving a new link Today. I decided to drive in so this process could be Finished , on my Part. I have to travel at the end of April & this was getting messy & lengthy. The STAFF member , Kayla who was present stated the MGR was OOO, AGAIN. So I asked her why hadn't I received the link & why was my mom's link disconnected prematurely ? Bc that would be a WASTE if her income isn't counted & the FEE would need to be repaid ?
  She went on a rant of " She doesn't WORK THERE ! She is helping the new worker." Yet my mom & my PII was submitted to her & this property ? They don't answer calls or emails. I have been there DAILY except Sabbath. Yet ! We are locked out to PROVE income. It is a SCAM.

  Business Response

  Date: 03/26/2025

  Hi *******,
  Thank you for sharing your concerns with us. We're sorry to hear about the frustration you experienced while applying to The Madison and attempting to submit your income verification through ********. We understand how important a smooth application process is, especially when timelines are tight.
  We've contacted the team at The Madison along with their leadership so they can review the situation in detail and reach out to you directly. You can expect a Greystar representative to follow up with you within 10 business days.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* **. I recently moved out of The Julian at 171 W Julian St, San Jose, CA, 95110. My lease ran from May 28, 2023, to February 12, 2025, with my move-out date on January 30, 2025. I received a total bill of $932.51, of which $217.72 is for utilities and last month's insurance(which covered time I've already moved out), and there are $714 in other charges.
  * Painting $169.79
  * Cleaning $300
  * Carpet cleaning $245
  After contacting the leasing office and trying to dispute those charges, I got several files, including photos they have on record.
  For the walls, I believe it totally fits normal wear and tear. You can hardly notice anything different from their pictures. Yet they charged me $169.79. In their ledger, only a summary charge is listed. No working time or other info.
  For the cleaning, $300 is charged to my account for "deep cleaning". I have moving out videos to prove that $300 is way too much. Also, they do not provide working hours and other details.
  For the carpet. There's only one carpet in the unit. Fits wear and tear.
  
  My demand is: I'm willing to pay for part of the cleaning fee(at most $200) and utilities. But not the painting and carpet-related things.
  
  After the adjustment, I'll pay $217.72 + $200 = $417.72

  Business Response

  Date: 03/26/2025

  Hi *******,
  Thank you for sharing your concerns with us, and we’re sorry to hear about the frustration around your final billing after move-out from The Julian.
  We’ve contacted the onsite team at The Julian and their leadership team so they can review your concerns about the painting, carpet, and cleaning charges. A Greystar representative will follow up with you directly within 10 business days to discuss the matter further.
  Thank you again for reaching out.
  – The Greystar Team

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against One North of Boston regarding unauthorized charges and failure to return my security deposit after my lease ended.
  
  Date of transaction: March 2, 2025.
  
  Amount disputed: $3,846.81
  
  Nature of the Dispute:
  
  1. I paid my rent on time every month and had no outstanding balance when my lease ended.
  
  2. My lease ended on March 2, 2025, and per the lease agreement, tenants are required to provide at least 60 days' notice if they choose not to renew.
  
  3. I provided my Notice of Non-Renewal on January 4, 2025, which was three days late compared to the 60-day requirement. I am willing to accept a reasonable Insufficient Notice Fee based on my lease terms.
  
  4. However, Leasing Office listed an Insufficient Notice Fee of $3,846.81 in the Final Account Statement without any explanation. This amount far exceeds any reasonable penalty and lacks contractual basis.
  
  5. Leasing Office not only attempted to withhold my entire $2,497 security deposit but also reported an additional $1,438.90 debt to Resident Advocate.
  
  Attempts to Resolve the Issue:
  
  I have sent multiple emails requesting clarification and correction of the charges, including:
  
  1. Removal of the unauthorized $1,438.90 debt.
  
  2. An accurate Insufficient Notice Fee calculation based on my January 4, 2025 notice date.
  
  3. My security deposit refund and an itemized deduction list (if applicable).
  
  The business initially responded but avoided addressing key concerns, and they have now stopped responding entirely.
  
  Thus, I am filing this complaint to seek resolution and intervention from the BBB.
  
  Resolution Requested:
  
  1. Immediate cancellation of the $1,438.90 invalid debt with Resident Advocate and written confirmation.
  
  2. A corrected Final Account Statement with the proper Insufficient Notice Fee based on my January 4, 2025 notice.
  
  3. The return of my security deposit ($2,497) or a legally compliant itemized deduction breakdown.
  
  I prefer to be contacted via email.

  Business Response

  Date: 03/26/2025

  Hi ***,
  
  Thank you for sharing your concerns with us. We're sorry to hear about the issues you've encountered related to your move-out charges at One North of Boston, including the Insufficient Notice Fee, the debt reported to Resident Advocate, and your security deposit.
  
  We've contacted the local property team at One North of Boston and their leadership so they can investigate your concerns and follow up with you directly. A Greystar representative will be in touch with you within 10 business days to discuss this further.
  
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented Apt *****. Upon moving out there was an inspection and a final walk through with the Maintenance Department and the Assistant Manager of WaterVue Apartment complex. Pictures were taken of the damages as we agreed upon what was noted was correct. Two weeks later we were notified that even though there was no damage to the carpet in the spare room because the master bedrooms carpet had to be replaced all the carpet through the apartment also had to be replaced. The manager Kim admitted that nothing was wrong with the second bedroom that it was just something they did when one bedrooms carpet is replaced they charge the tenants to replace all the carpet throughout the apartment. I do not believe that this apartment complex should be able to rip up carpet that has no damage and charge us for the replacement especially when the manager, assistant manager, and maintenance department all agreed that there was no damages. We filed a dispute but the manager said it didn’t matter.

  Business Response

  Date: 03/25/2025

  Hi ***** and *******,
  Thank you for sharing your concerns with us. We're sorry to hear about the experience you had after moving out of WaterVue Apartments, particularly around the carpet replacement charges and the follow-up to your dispute.
  We've contacted the local WaterVue team and their leadership so they can look into the situation more closely. A Greystar representative will reach out to you directly within 10 business days to discuss the matter further.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unsafe environment. Price gouging. Unfair business practices.
  My roommate and I were previous tenants at STADIA MED MAIN in Houston, Texas from October 2023 to October 2024. We were under the essential housing program. During the approach of our renewal things started to go left. We were miss treated, talked to aggressively and fear mongered into quickly submitting documents we were not ready to submit.
  
  July 16, 2024 received first notice of renewal update. Pending approvals after September 1, 2024 will be extending your rent month-to-month at the current market rate.
  No actual deadline was given. We were lied to by property manager at the time saying there is a deadline. She was rude and belligerent. Would talk over me and threaten that we won’t be able to recertify. Iniatially we wanted to renew but after the lies and terrible treatment we decided not to
  
  Two months before lease end we get a water bill of $800+ dollars. Our water was on average $30. A utility fee of $70+ when it should be around $10.
  
  Our final month and the bill is high AGAIN, at a price of over $100 which is far from our normal $30. We decided to just pay it as we were leaving the property and also exhausted of dealing with the stress of management team and all its issues.
  
  Fast forward to October, we move out on the 4th. On November 5th we receive an invoice stating the balance must be paid on October 30Th. A WEEK AFTER the due date is not okay communication.
  
  On this invoice we were charged for damage to the stove and carpet which was both false damages. In our walk through documentation it was noted that we met the stove damaged. And on our final walk thru leaving no visible damages were on the carpet.
  
  Now March and the property went from trying to charge us $650 to now $975. They are trying to charge us for stains UNDER THE CARPET. Lying saying they lost our move in documentation to then saying we never turned it in.

  Business Response

  Date: 03/25/2025

  Hi *******,
  Thank you for sharing your concerns with us. We're sorry to hear about the experience you described at Stadia Med Main, especially regarding the essential housing renewal process, the unexpected water and utility charges, and the disputed post-move-out billing.
  We’ve contacted the team at Stadia Med Main and their leadership so they can investigate this further. A Greystar representative will reach out to you directly within 10 business days to follow up.
  Thank you again for bringing this to our attention.
  – The Greystar Team

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to share my disappointment with the management of Vora Mission Valley. When we first decided to rent an apartment here, one of the main factors that influenced our decision was the promise of a car charging station. This was essential for us, as we own an electric vehicle, and having a convenient charging option nearby was a key part of our choice.
  
  However, after moving in and finalizing all the paperwork, we were told that the waitlist for a charging station is over a year long. This is incredibly frustrating, as the availability of a charging station was a major selling point when we signed the lease.
  
  To make matters worse, I rely on my car for work and can’t afford the time to deal with daily charging at public stations or finding alternative solutions. This situation is causing a lot of inconvenience and stress.
  
  It’s disappointing to see that the management did not deliver on a promise that was a significant factor in our decision to rent here. I hope that future tenants are better informed and that this issue is addressed promptly.

  Business Response

  Date: 03/24/2025

  Hi *******,
  Thank you for sharing your concerns with us. We're sorry to hear about the frustration you've experienced with the availability of EV charging stations at Vora Mission Valley, especially given that it was an important part of your leasing decision.
  We've contacted the onsite team at Vora Mission Valley and their leadership team so they can investigate and follow up. A Greystar representative will reach out to you directly within 10 business days.
  Sincerely,
  The Greystar Team