We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Greystar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Greystar has 2123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2,335 total complaints in the last 3 years.
    • 812 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/15/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apartment complex fire alarm was on for an hour straight at 4AM. Alarm was not turned off with the noise being above the healthy decibel limit. Temperature outside was below freezing during the entire hour

      Customer Answer

      Date: 02/18/2025

      Property name is Circa uptown. Located at 360S Graham Street Charlotte North Carolina

      Business Response

      Date: 02/18/2025

      Dear ******,
      Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about the fire alarm incident at Circa Uptown and the impact it had on you, especially given the timing and weather conditions.
      We have contacted the property team and leadership so they can investigate your concerns further. A Greystar representative from Circa Uptown will be in contact with you within 10 business days to discuss this matter.
      If there’s anything else you’d like us to relay to the team in the meantime, please let us know.
      Best,
      The Greystar Team

    • Initial Complaint

      Date:02/13/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company that manages the apartments I used to live in stole energy from me and will not reimburse me for the amount used when I was no longer living there.Avana at Riverpark (the apartments Greystar manages) will not return my deposit from me, even though I have proof that my apartment was left immaculate.

      Business Response

      Date: 02/13/2025

      Dear ******,
      Thank you for reaching out and bringing your concerns to our attention. We understand how important it is to have clarity regarding your final charges, and we apologize for any frustration this has caused.
      We have contacted the property team and their leadership to review your concerns regarding energy charges and your deposit refund. A Greystar representative will follow up with you within the next 10 business days to discuss the details of your account.
      We appreciate your patience as we work to resolve this matter.
      Best,
      The Greystar Team

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2023 I moved into Boulder Commons managed by Greystar. I paid a refundable deposit of $2856. I moved out on Nov 10/24. I completed move out walk through with complex mgr Merissa on Nov 12. I was told my apt was in excellent condition and to expect my deposit to be returned shortly. Per the lease this could be up to 60 days. 60 days past and I attempted to contact Greystar with no success. Per CO law, I sent a certified demand letter requesting my deposit back on Jan 15/25. I again never heard from Boulder Commons nor Greystar. I contacted Boulder Commons on Jan 29 again requesting my deposit and was told the deposit was sent to the wrong address, with no record or evidence that this occurred, and accounting would need to send a new check to the correct address I provided months earlier. I have yet to receive this check. A simple internet review reveals this to be a frequent occurrence for tenants of Greystar nationwide. I am now 90 days past move out.

      Business Response

      Date: 02/12/2025

      Dear ******,

      Thank you for reaching out regarding your deposit refund. We sincerely apologize for the delay and the inconvenience this has caused you.

      We have contacted the Boulder Commons team and their leadership to review your concerns and the status of your deposit refund. A Greystar representative will be reaching out to you within 10 business days to provide an update and next steps.

      If you have any additional details you’d like to share, please provide them directly to the property team when they contact you. We appreciate your patience while this matter is being investigated.

      Best regards,
      The Greystar Team

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into an apartment in September of 2023 and moved out in November of 2024. I was charged a security deposit that Greystar (who took over the apartment complex from McWhinney) refuses to return. They are attempting to charge me an additional $110 for the replacement of the bedroom carpet due to stains that were not from me, nor visible without ripping the carpet up. I am still arguing with their Receivables Dept. about this issue. Attached is their bills and their photos of the carpeting.

      Business Response

      Date: 02/12/2025

      Dear *******,
      Thank you for reaching out and sharing your concerns regarding your move-out charges and deposit refund. We understand how important this is to you and sincerely apologize for any frustration caused.
      We have contacted the property and its leadership team to review your concerns, including the disputed carpet replacement charges and the status of your security deposit. A Greystar representative will be reaching out to you within 10 business days to discuss this matter further.
      If you have any additional details or documentation you’d like to share, please feel free to provide them directly to the property team when they reach out.
      Best regards,
      The Greystar Team

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The property refused to return deposit and provide itemized receipt regarding all the charges. Also the property is intentional to collection money from residents on late notice. They give very vague move out notice ahead.

      One of the leasing agent is rude and have a really bad attitude.

      Customer Answer

      Date: 02/12/2025

      The name of the property is Callia. Located at 100 W Indian School Rd. 

      Business Response

      Date: 02/12/2025

      Dear ******,

      Thank you for reaching out and sharing your concerns regarding your deposit refund and move-out experience at Callia. We apologize for any frustration this situation has caused you.

      We have contacted the property and their leadership team to review your concerns, including the deposit refund, itemized charges, and communication regarding move-out procedures. A Greystar representative will be reaching out to you within 10 business days to discuss this matter further.

      If you have any additional details or documentation you’d like to share, please feel free to provide them directly to the property team when they reach out.

      Best regards,

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When my lease was altered to month-to-month on 4/2024 I was given a prorated amount, however, I had already paid the full amount. When I inquired about information for a refund for the remainder I had given, it was never addressed. I also had private renter's insurance, however was charged monthly by Greystar for 18 months. They took off 3/2024 to 7/2024, however, they didn't address my refund for 1/2023 to 2/2024.

      When I moved out 7/2024 I received a move-out statement that included utilities that I had already paid, as well as cleaning services that did not exceed my initial deposit, yet Greystar claims I owe them 530.31.

      Business Response

      Date: 02/11/2025

      Dear ******,
      Thank you for reaching out and sharing your concerns. We apologize for the billing issues you’ve encountered related to your lease transition, renter’s insurance charges, and move-out statement at Ascend 2300. We have contacted the property team and their leadership to investigate the matter. A Greystar representative will reach out to you within 10 business days to review your concerns and discuss any necessary resolutions.
      If you have any additional questions in the meantime, please let us know.
      The Greystar Team

    • Initial Complaint

      Date:02/10/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a lease with The Enclave Apartments (Paramount, CA), a Greystar-managed property, with an original move-in date of January 15, 2025. Since then, Greystar has delayed my move-in multiple times without valid explanations, causing my family financial hardship, displacement, and emotional distress.

      Timeline of Events:
      • Mid-December 2024 – I applied for the apartment.
      • December 30, 2024 – I was told the unit would be ready.
      • January 15, 2025 – Move-in was delayed to February 1.
      • February 1, 2025 – Delayed again to February 15.
      • February 8, 2025 – Greystar suddenly said the unit would be ready early.
      • February 7, 2025 (One day before move-in) – I was informed via email that the unit would not be ready and was delayed again until February 15.

      Key Issues:
      1. Lease Violations & False Promises:
      • Per Section 16 of my lease, I am entitled to rent abatement due to move-in delays, yet Greystar has refused to provide proper compensation.
      • I have been strung along with false move-in dates, forcing my family into financial distress.
      2. Severe Financial Hardship:
      • I have spent over $700 on Airbnb this week alone, plus thousands on hotels, storage fees, and lost wages due to these delays.
      • My children have missed school, and I am at risk of losing my job because I work from home and need a stable living environment.
      3. Negligence & Lack of Communication:
      • I have emailed and called multiple times, yet I have received no meaningful response or resolution from Greystar.
      • When I asked a leasing agent why my unit was delayed, she simply said, “I don’t know.”
      • I have been without access to my mail since January 10, and Greystar refuses to provide my mailbox key, despite repeated requests.

      Business Response

      Date: 02/10/2025

      Dear ******,
      Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the multiple delays regarding your move-in at The Enclave Apartments in Paramount, CA, and the impact this has had on you and your family.
      We have contacted the property team and their leadership to investigate this matter. A Greystar representative from The Enclave Apartments will be in touch with you within the next 10 business days to discuss your concerns and provide further clarification on your move-in status.
      If you have any additional questions in the meantime, please do not hesitate to let us know.
      Best regards,
      The Greystar Team

    • Initial Complaint

      Date:02/06/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting a formal complaint regarding the unprofessional and disorganized leasing process my elderly mother, ******** ****** experienced at Henley at Kingstowne. Despite her following all instructions and my assistance throughout the process, the leasing office repeatedly failed to follow through on their responsibilities & actions, provided conflicting information, and canceled her application due to their own delays and incompetence. I have attached a detailed overview of the situation and can provide additional evidence of the leasing office’s delays and mismanagement, if needed. Please see the attached document.

      Business Response

      Date: 02/07/2025

      Dear ********,
      Thank you for bringing your concerns to our attention. We sincerely apologize for the challenges you experienced during the leasing process at Henley at Kingstowne. We understand how frustrating this must have been for you and your family.
      We have contacted the property team and their leadership to investigate the situation, and a Greystar representative will be reaching out to you within 10 business days to follow up on your concerns, including your request for a refund and acknowledgment.
      We appreciate your patience while we review this matter.
      Best,
      The Greystar Team

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A residential rental property in Seattle, WA, The McKenzie, uses Smart Disburse from Transcard. The property management company issued me a $600 in Nov. 2024. I have attempted to get this refund from Transcard/Smart Disburse since that date, but each time I have spoken to their customer service people, I get a different process, story, or reason why the refund payment is delayed. Concerned that they are involved in deep-rooted financial scams as nothing they have told me to date adds up. So far, Transcard/Smart Disburse has failed to refund this as the property instructed them, and we are more than 90 days.

      Business Response

      Date: 02/07/2025

      Dear ******,
      Thank you for bringing this to our attention. We apologize for the frustration you’ve experienced while trying to retrieve your $600 refund through Smart Disburse from Transcard. We understand that delays and inconsistent communication can be incredibly frustrating.
      We have contacted The McKenzie and their leadership team to investigate this matter and ensure a Greystar representative follows up with you directly within 10 business days.
      If you need further assistance in the meantime, please don’t hesitate to reach out.
      Best,
      The Greystar Team

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was applying for an apartment at Avana South Oaks in late September 2024, and I paid a refundable $250 deposit on my application. Through miscommunication of the property (they were asking for income verification and being very difficult, i provide all the information necessary) I decided to move on and pursue a different living situation. When i alerted the property of this, they denied the original application so that I could receive my refundable $250. I spoke with the agents Andrew and Lux at the property and it was confirmed that I would received my refund. After a few months of not receiving it i continued to contact the property and was told that i would receive and e gift card and if it wasn’t cashed, I would be sent a check after 60 days. It has been well over 90 days since that last conversation and I have not seen or received anything. I have called well over 5 times within the past 2 weeks and left 3 voicemails. My father has also spoken to the property managers after a ridiculously long time trying to contact them. They now will constantly push off the issue and say we will receive a call back which never comes. The money was confirmed that it was eligible for the promised refund. This is extremely shady business.

      Business Response

      Date: 02/07/2025

      Dear ******,
      Thank you for bringing this to our attention. We sincerely apologize for the delay in processing your refundable deposit from Avana South Oaks. We understand how frustrating this has been, and we appreciate your patience.
      We have contacted the team at Avana South Oaks and their leadership to investigate this matter. A Greystar representative will reach out to you within 10 business days to provide an update and assist in resolving your concerns.
      Please let us know if there’s anything else we can do in the meantime.
      The Greystar Team

    Greystar is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.