Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Greystar has 2123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Vista Del Rey Apartments

  6701 Del Rey Ave Las Vegas, NV 89146-9214

• 

  Greystar

  1408 N Central Ave Avondale, AZ 85323

• 

  Greystar

  1818 S State College Blvd Anaheim, CA 92806

• 

  Greystar

  5110 N. 129th Ave. Litchfield Park, AZ 85340

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were the former tenants at Highwater for over a year and recently moved out. After 24 days of our official move out, we were shocked to receive a statement charging us over $2k ($750 withheld deposit plus more than $1.4k out of pocket charge), which unfairly includes an unjustified additional 7 days of rent after our official move-out date — a mistake caused by their management but unfairly passed onto us.
  
  We provided a proper 30-day move-out notice via email on 11/29/2024. We even visited the office in person that same day to confirm our notice. The staff assured us they would promptly email a vacate form, rather than asking us to fill it out immediately in the office. Unfortunately, they didn’t send the form until the end of business hours on 11/30/2024. We returned the completed form via email on 12/01/2024 because the office was closed on that day.
  
  Despite this, the staff failed to update our move-out date in their system. When we stopped by in person on 12/05/2024, the staff admitted their mistake, apologized, and confirmed our move-out date as 12/29/2024, 30 days from 11/29/2024. They also confirmed their mistake, and our official move-out date via email. Despite the evidence, we later received a bill with rent for the days beyond our move-out date (12/30/2024 - 01/05/2025).
  
  We contacted Highwater with the above issues, and got a response stating they did not charge us the additional 7 days rent. We requested a further clarification and a correction to the charges in their system, but our email was unanswered since then.
  
  After reading public ****** reviews, we realized it is a pattern. Many former tenants reported they have faced similar issues, with some sent to collections after being ignored by management. This raises concerns we may potentially be unlawfully placed in collections, despite the charges being in dispute.
  
  Before taking legal action, we want to file a formal complaint and hope BBB can provide support to help protect our legal rights.

  Business Response

  Date: 01/28/2025

  Dear ******,
  Thank you for sharing your concerns with us. We are truly sorry to hear about the difficulties you’ve experienced regarding your move-out charges at Highwater. We understand how frustrating this must be and apologize for the inconvenience caused by this situation.
  We have contacted the property management team and their leadership at Highwater to investigate this matter thoroughly. A Greystar representative will be reaching out to you within 10 business days to address your concerns directly and work towards a resolution.
  If you have any further questions in the meantime, please don’t hesitate to reach out.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address ongoing issues with the 301 Flower Mound apartment complex and Greystar Accounts & Receivable.
  
  In mid-2022, my brother and I planned to move into 301 Flower Mound but had to cancel due to the sudden loss of our father, who was set to assist us financially. I informed Amber, the leasing consultant, who assured me it was not an issue and said she would handle it with Jacob W*****. The apartment was re-listed and rented, so I believed the matter was resolved.
  
  However, I began receiving notices from Jessica at Accounts & Receivable about an outstanding balance. Despite calling and emailing multiple times, I received no resolution. In 2023, I reapplied to the complex but was denied due to this unresolved balance. Additionally, a second balance appeared on my account without explanation.
  
  In August 2024, I received an email from Jas R., Senior Manager at Greystar, who promised the issue would be reviewed by leadership. Despite my follow-ups, I received no further updates. On January 27, 2025, I was informed by Ashley that my account had been transferred to another agency, but no details about the agency were provided.
  
  I was never informed my account was going to collections or transferred, and I have not received a clear explanation or response to my repeated attempts to dispute this debt. I request the following: The Follow-up from Jas R. or another leadership member to resolve this matter.
  
  If this cannot be resolved quickly, I will have no choice but to pursue legal action. I trust you will take this matter seriously and follow up promptly.

  Business Response

  Date: 01/28/2025

  Dear *****,
  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused you. We understand the urgency of your concerns regarding the unresolved balance and the lack of clear communication regarding your account.
  We have contacted the team at 301 Flower Mound and their leadership to ensure this matter is thoroughly reviewed. A representative from Greystar will reach out to you within 10 business days to discuss your concerns and provide clarity on this matter.
  We appreciate your patience as we work toward resolving this for you.
  Sincerely,
  The Greystar Team 

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after the first of the year year,I called in a work order regarding my kitchen sink, cabinet,(which is completely off the hinges) washer/ dryer doors that will not stay shut and my bathroom sink keeps leaking. Even though it has been caulked multiple times it remains leaking all over the sink dripping down the side, to
  the point where the toilet paper rolls get damped and soggy when you need to use it, also looks like it might be damaging the floor that is next to the sink. Still waiting to hear back from them about when they will be coming out.

  Business Response

  Date: 01/27/2025

  Dear ****,
  Thank you for bringing your concerns to our attention. We sincerely apologize for the delay in addressing the maintenance issues in your home at Avana Landing. We understand how frustrating this must be, especially as these repairs are important to your daily comfort.
  We’ve contacted the onsite team and property leadership at Avana Landing to investigate and follow up with you directly within 10 business days. They will work to resolve your concerns as quickly as possible.
  Thank you for your patience, and please don’t hesitate to reach out with any additional questions or concerns.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:01/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent request to get laundry machine checked out on 12/26/2024. It’s 1/24/2025 and issue still has not been fixed, Verbally informed the maintenance guy as well. Also front gate rarely functions properly which leads to people driving through the exit. I have week old new born and can’t do laundry and also have almost gotten into a car accident because the gate does not function properly.

  Customer Answer

  Date: 01/24/2025

  Sent request to the Celebration Point online portal in Active building to get laundry machine checked out on 12/26/2024. It’s 1/24/2025 and issue still has not been fixed, Verbally informed the maintenance guy as well. Also front gate rarely functions properly which leads to people driving through the exit. I have week old new born and can’t do laundry and also have almost gotten into a car accident because the gate does not function properly.

  Business Response

  Date: 01/24/2025

  Dear ********,
  Thank you for sharing your concerns with us, and congratulations on the arrival of your newborn! We apologize for the ongoing issues you’ve experienced, including the delay in addressing your laundry machine repair and the challenges with the front gate at Celebration Point.
  We’ve contacted the team at Celebration Point and their leadership to investigate your concerns and ensure a resolution. A Greystar representative will reach out to you directly within 10 business days to discuss these matters further.
  We appreciate your patience as we work to address this situation promptly.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:01/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breach of signed apartment lease

  Customer Answer

  Date: 01/24/2025

  Complaint ID ********

  I was informed that my complaint was closed for a lack of clarity/not enough information. Could you please tell me what more information you need for my complaint?

  Customer Answer

  Date: 01/24/2025

  The Greystar property that I have a complaint in is called Alta Landing. It is located on 3100 Joplin Rd. Kennedale, Texas Zip code 76060. Attached is the exact Greystar property that my complaint is about. 

  Business Response

  Date: 01/24/2025

  Dear ****,
  Thank you for sharing your concerns with us regarding Alta Landing. We are sorry to hear about the issues you’ve experienced regarding your signed apartment lease.
  We’ve contacted the team at Alta Landing and their leadership to investigate your concerns. A Greystar representative will follow up with you within 10 business days to discuss this matter further.
  Thank you for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been living at these apartments for almost Year. Management is very sloppy. They never returned phone calls or answer emails. I’ve complained several times. They list numbers to call that go nowhere but yet they’re quick to take my rent money. I’ve left continuous messages and emails that go nowhere but dozens of emails and automated text messages saying that they will contact me.

  Business Response

  Date: 01/24/2025

  Dear ****,
  Thank you for sharing your concerns with us regarding your experience at Mira Vista Hills Apartments. I sincerely apologize for the frustration caused by the lack of responses to your phone calls and emails. We understand how important it is for residents to feel heard and supported.
  We have contacted the management team and leadership at Mira Vista Hills to investigate your concerns and ensure a representative follows up with you directly. Please expect to hear from someone within the next 10 business days.
  Thank you for bringing this to our attention. If there’s anything else you’d like to share, please don’t hesitate to let us know.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the ongoing noise disturbances at my apartment complex, Birchway Perry Rd, which the management has failed to address despite numerous reports and documented evidence.
  
  Since I moved in, I have been subjected to persistent noise issues from neighboring units that severely disrupt my ability to enjoy my home. I have taken every reasonable step to resolve this issue, including:
  1. Writing directly to the neighbor responsible for the noise.
  2. Contacting law enforcement, resulting in three police visits and two formal reports.
  3. Reporting the issue to the front office staff and maintenance team, who have confirmed the validity of my concerns.
  4. Sending multiple emails to the property management, including the regional manager.
  
  Despite these efforts, the management has consistently failed to take decisive action. While they have acknowledged my complaints, their responses have been superficial and ineffective, offering gestures rather than lasting solutions. The noise issues persist, impacting my quality of life and ability to enjoy my apartment.
  
  I am requesting the management of [Apartment Complex Name] take immediate and conclusive action to enforce noise regulations and address this ongoing issue. Their failure to provide a peaceful living environment constitutes a breach of tenant rights and a lack of professional responsibility.
  
  I am filing this complaint in hopes that it will compel the management to take their obligations seriously and ensure a resolution.
  
  Desired Resolution:
  I seek a formal acknowledgment of my concerns, a clear plan of action to address the noise disturbances, and ongoing communication to ensure the issue is fully resolved. If this cannot be achieved, I may pursue further legal action to protect my rights as a tenant.

  Business Response

  Date: 01/23/2025

  Dear ****** ******,
  Thank you for sharing your concerns with us regarding noise disturbances at Birchway Perry Rd. We sincerely apologize for the ongoing disruption you have experienced and for any frustration caused by the lack of resolution thus far.
  We have contacted the property team at Birchway Perry Rd and their leadership to investigate your concerns further. A Greystar representative will follow up with you directly within 10 business days to address the situation and discuss next steps.
  We appreciate your patience as we work to ensure this matter is resolved. If you have any additional information or documentation that may assist, please feel free to share it with us.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m writing this at 2am. I’ve been sitting here for 3 hours trying to go to sleep as my neighbors blast music from all sides. The apartment has heard my complaints that I have on record for over a year. I just want to leave or have them do anything to fix it. I have messages from them basically telling me there’s nothing they’re going to do about it. Maryland quiet enjoyment laws require a certain level of quiet and they do not care. I threatened to leave and they said I need a lawyer. I have tons of messages between them over many months talking about the issue and many responses of theirs telling me they won’t do anything. I have called the cops, nothing, sent proof to them, nothing. My wife is a nurse who wakes up at 6am and she gets no sleep. We have to sleep on the couch of our own apartment multiple times per week because our bedroom is too loud to sleep. Tonight there is noise coming from multiple sides so I am just sitting here waiting to have some peace and quiet so I can finally fall asleep

  Business Response

  Date: 01/23/2025

  Dear *******,
  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the ongoing noise disturbances you've been experiencing at 6000 Merriweather Dr. We understand how frustrating and disruptive this situation has been, especially as it impacts your ability to sleep and your family's comfort.
  We’ve contacted the property and its leadership team to address this matter and requested they investigate your concerns further. A Greystar representative will reach out to you directly within 10 business days to discuss your concerns and potential resolutions.
  Thank you for your patience as we work to address this issue.
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:01/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 16th, cigarette smoke came into apartment **** through the vents. Apt **** resident reported the issue to The Maxwell Manager and the resident support person and the maintenance worker. Apartment **** resident tracked the cigarette smoke at the time it happened. On January, 21st the paramedics were called and stated the smoke pouring into the apartment was not cigarette smoke but marijuana, it was also thick in the hall when my vitals were being taken, I was told to leave the apartment to lower my blood pressure and on January 22nd at 8:04am the marijuana smoke started and is coming in through the vents of the apartment and down the hall, the police were contacted because marijuana is considered an illegal substance in Texas. January 22nd: Apartment **** is full of marijuana smoke and I have the door open airing it out when it is in the 20's outside, January 22nd, 2025 8:45am. All marijuana smoke has disappeared from the hall and is all in this apartment and it is coming in through the vents when the AC heater comes on. I f anyone comes here at this time to investigate they will blame me and I have done nothing, only that the Resident who Greystar allowed to rent here who is a drug addict is smoking and clearing their area and my vents are full of marijuana smoke. My health is in in danger. I am pretty sure the police came and located the person, but the marijuana is still coming strong from my vents. My blood pressure due to the marijuana smoke and the stress of it coming in, is up so I cannot drive. January 22nd at 10:50am Marijuana smoke in the hall and the stairwell coming from the third floor coming in through vents of apartment **** nothing is being done police were contacted because it is an illegal substance. My health is in danger once more. Wed. January 22nd, 2025 : Marijuana smoke strong from the ground floor all the way to the 4th floor in the stairwell. I had to take the stairs because both elevators made a loud screeching sound and rocked.

  Customer Answer

  Date: 01/23/2025

  Hello,
  
  
  An additional resolution is to attain an eviction hold off until I can pay January rent. I have been consistently late with my rent because I had to get licensed and credentialed as a supervised psychologist, it has taken 6 months so I have been late with my rent. I am requesting to pay January and February rent on February 10th, because that is when I will receive pay. I ask that the Greystar CEO will work with me and allow me to pay late this time until the end of January when I receive my patient load.
  
  
  Regards,
  Dr. ****** ***** Ph.D.. RPA-CA

  Business Response

  Date: 01/23/2025

  Dear ** *****,
  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the smoke disturbances and the related health impacts you've experienced at 7777 Adelaide St, Apt ****. We understand how distressing and disruptive this situation has been for you, and we want to assure you that your concerns are being taken seriously.
  We’ve contacted the property and its leadership team to investigate this matter further. A Greystar representative will reach out to you directly within 10 business days to discuss your concerns and any potential solutions.
  Thank you for your patience as we work to address these issues.
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of Tate at Tanglewood on Oct 22 2024 after my lease ended. I have yet to receive my security deposit. According to Texas Property Code 92.109 landlords are required to return a security deposit and provide an itemized list of deductions, if applicable within 30 days of the lease termination. As of today, it has been 89 days, and I have yet to receive a follow up from my last email requesting those pertinent details nor have I received the security deposit.

  Business Response

  Date: 01/23/2025

  Dear *******,
  Thank you for bringing your concerns to our attention. We sincerely apologize for the delay in processing your security deposit and providing the necessary documentation following your move-out from Tate at Tanglewood.
  We have contacted the team at Tate at Tanglewood and their leadership to investigate this matter further. A Greystar representative will reach out to you within 10 business days to provide you with an update and resolve this issue promptly.
  If you have any additional information or questions in the meantime, please feel free to let us know.
  Sincerely,
  The Greystar Team