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Business Profile

Property Management

Greystar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Greystar has 2123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Greystar

      465 Meeting St # 500 Charleston, SC 29403-4832

    • The Nines at Kierland

      15440 North 71st St Scottsdale, AZ 85254-5363

    • Greystar

      1408 N Central Ave Avondale, AZ 85323

    • Greystar

      1818 S State College Blvd Anaheim, CA 92806

    • Greystar

      5110 N. 129th Ave. Litchfield Park, AZ 85340

    Customer Complaints Summary

    • 2,329 total complaints in the last 3 years.
    • 805 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/16/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,
      filing this complaint because have the feeling that Management in my actual place is not listening to the complaints we are raising, might be the reason because the complaints are against the management. The site manager of the community is living right above my apartment, all the dirt is falling onto my patio (so that we cant use the patio anymore). Reported the issue, got told to send someone over, nothing happened and still waiting then more than a week. And it is repeatedly happening

      Business Response

      Date: 11/18/2024

      Dear ******* ******,
      Thank you for taking the time to share your concerns with us. We sincerely apologize for the inconvenience caused by the debris falling onto your patio and the delayed response from management at Lantana at Milpitas Station.
      We have contacted the property’s leadership team to investigate this matter and ensure it is addressed promptly. A Greystar representative will follow up with you directly within 10 business days to discuss your concerns and provide assistance.
      Thank you for bringing this to our attention. If you have any further questions or additional details to share, please feel free to reach out.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:11/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In regards to a cancel application on 9/11. It was never processed and I am still waiting for a refund that was agreed upon on 9/20. They stated a check was sent but nothing ever came. Then they stated I would get refund via smart disburse 3-5 business days from Nov 7 nothing ever came. I need my funds desperately.

      Business Response

      Date: 11/18/2024

      Dear **** ****,
      Thank you for reaching out and sharing your concerns regarding your application refund. We sincerely apologize for the delay and inconvenience this has caused you.
      We have contacted the leadership team handling this matter to investigate the status of your $450 refund and ensure it is addressed promptly. A Greystar representative will follow up with you directly within 10 business days to provide an update and assistance regarding your refund.
      We appreciate your patience as we work to resolve this issue. Please let us know if there is anything else we can assist you with in the meantime.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:11/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently moved out of the Stratford Station Apartments complex, and was charged unwarranted fees after move-out, specifically for Carpet Replacement and Cleaning fees. I had the apartment thoroughly cleaned before I moved out, it was cleaner when I left than when I moved in. I also had no damage to the carpets, but was charged for those.

      When I inquired about the charges, the property manager on site refused to waive the charges, and also refused to discuss or elaborate on why the charges were applied. Instead, I was referred to the manager's corporate receivables department, who wasn't on site and doesn't have a means of providing any basis for the charges.

      As a tenant there for many years, I resent the way charges were arbitrarily applied to my account and the way the management staff refused to discuss or provide any basis for why they were charging me. I specifically want both charges waived.

      Business Response

      Date: 11/15/2024

      Hello ****,
      Thank you for sharing your concerns with us. We apologize for the issues you've encountered regarding the post-move-out charges at Stratford Station Apartments. We have contacted the property and their leadership team to review your account and the charges in question. A Greystar representative will reach out to you directly within the next 10 business days to discuss the matter further.
      Thank you for bringing this to our attention, and we appreciate the opportunity to assist.
      Best regards,
      The Greystar Team

    • Initial Complaint

      Date:11/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The apartment is asking for unreasonable payment years after my move out and my deposit was never returned. Attached my complaint letter.

      Customer Answer

      Date: 11/19/2024

      The Apartment name is Hyde Square in Bellevue, WA ( under Greystar)

      Customer Answer

      Date: 11/19/2024

      Apartment name: Hyde Square (under Greystar Property)
      2030 155th Place NE
      Bellevue, WA 98007 425-307-4653

      Business Response

      Date: 11/20/2024

      Dear ******* ***,
      Thank you for reaching out and sharing your concerns about billing and deposit issues related to your former residency at Hyde Square Apartments. We understand your frustration and sincerely apologize for the inconvenience this has caused.
      We have contacted the management team and leadership at Hyde Square Apartments to investigate your concerns. A Greystar representative will reach out to you directly within 10 business days to discuss and address this matter.
      Thank you for bringing this to our attention.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:11/13/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,

      I am writing to file a complaint against Accolade regarding a misleading $750 gift card promotion offered during the lease signing process.

      The leasing office manager explicitly assured my roommate and me multiple times that we were eligible for the promotion, which heavily influenced our decision to sign a new lease. However, after signing, the management claimed we did not qualify, citing inaccuracies in our application timeline. These claims are unsubstantiated, as our application was clearly submitted within the promotional period.

      This misrepresentation has caused financial and emotional distress, as well as a loss of alternative opportunities. I kindly request BBB’s assistance in resolving this matter and ensuring the property management honors their commitments.

      Thank you for your attention. I can provide additional documentation upon request.

      Sincerely,

      Business Response

      Date: 11/14/2024

      Dear *******,
      Thank you for sharing your concerns with us. We apologize for the issues you encountered regarding the gift card promotion at Accolade. We have contacted the Accolade property management team and their leadership to investigate this matter and ensure a Greystar representative reaches out to you within the next 10 business days.
      Thank you again for bringing this to our attention.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:11/13/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied to one Woodscape apartments well over a month ago and GreyStar has yet to return my $500 deposit that is supposed to be refunded when an application is denied. I’ve tried reaching out to them and their rental office with no help and now I’m homeless because I cannot afford to pay for a hotel & I was dependent on that money for move in fees. They show no cause of concern and it’s ridiculous. I just want my money BACK!!

      Business Response

      Date: 11/14/2024

      Dear ******,
      Thank you for sharing your experience with us. We apologize for the delay you've encountered regarding the return of your deposit at Woodscape Apartments. We have contacted the Woodscape Apartments team and their leadership to investigate this matter and ensure a Greystar representative follows up with you directly within the next 10 business days.
      Thank you again for bringing this to our attention.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:11/13/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live at the property I am filing a complaint against. The gym area is a gorgeous 2 level facility. Sadly, the management decides to keep the thermometer at 66. I have requested that they raise the temperature of the gym several times as I have asthma, and I am a practicing physician for 14 years now, and the temperature induces lung spasms preventing me from working out. They refuse to raise the temperature to 72-76 which is what the NHLBI recommends that humans exercise at. What management does not seem to understand, is that without ambient humidity, 66 feels like 60 degrees to lung tissue. I cannot imagine I am the only resident that finds it too cold to do cardio exercises. There is a large population of elderly people that live on our property. If they have CHF, emphysema, asthma, pulmonary HTN, SARCODOISIS, Valley Fever, they too will have difficulty breathing/exercising

      Business Response

      Date: 11/15/2024

      Hello *****,
      Thank you for sharing your concerns with us. We apologize for the difficulty you've experienced with the gym temperature at The Lincoln Scottsdale. We've contacted the property’s management team and their leadership to investigate this matter. A Greystar representative will follow up with you directly within the next 10 business days.
      Thank you again for reaching out.
      Best regards,
      The Greystar Team 

    • Initial Complaint

      Date:11/13/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I move out of my apartment, gave the sixty day notice required. Returned all the keys and pods given at the time of rental. Left a forwarded address and email. All this was down in writing and email. Called to see regarding my refund and kept getting the run around. It was stated they had thirty days to refund my deposit of time I moved out. Would like help in getting my refund. Thank ?? you so much. Talk to Ms. Lillian today and she's saying it has to do with billing office. It's something different every time I talk to her.

      Customer Answer

      Date: 12/10/2024

      Everly Lake at 9821 N. Lakecreek Pkwy, Austin, TX 78717

      Business Response

      Date: 12/11/2024

      Dear ***** *******,
      Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you’ve experienced regarding the refund of your deposit after moving out of Everly Lake. We understand how frustrating this situation has been, and we regret any inconsistent information you’ve received.
      We have contacted the management team and leadership at Everly Lake to investigate the matter. A Greystar representative will follow up with you directly within 10 business days to provide clarity and resolve your concern.
      Thank you for bringing this to our attention, and we appreciate your patience as we work to address the issue.
      Sincerely,

    • Initial Complaint

      Date:11/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** and I live in Avana Matthews. My unit is 2402 unit **. On Saturday October 5th. I woke up to a boot on my car. Unbeknownst to me, the parking restrictions went into effect the night before. I was never informed of when this would go into place. I did not receive any correspondence on how to register my vehicle. I went into the leasing office and they confirmed I was NOT sent anything. They said they put a hard copy in the door but I never received that either. I was only able to receive the registration information after going into the leasing office and that is where I was able to get a hard copy. The registration is password protected so there is absolutely no way I could have done this without the assistance of the property. I had to spend130 dollars to get a boot off my car. I pay rent on time every month and all I requested of the property was for them to reimburse my money or apply it to my rent. They dropped the ball , but I am the one dealing with the consequences.

      Business Response

      Date: 11/13/2024

      Dear ******,
      Thank you for reaching out and sharing your experience with us regarding the parking policy at Avana Matthews. We apologize for the inconvenience and frustration this situation has caused. We’ve contacted the property management team and their leadership to investigate the matter further, and a Greystar representative will follow up with you directly within 10 business days.
      Best regards,
      The Greystar Team

    • Initial Complaint

      Date:11/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We moved out of the apartment in September and have not received our security deposit back. I have attached our final statement showing what they are supposed to be sending us via check and they just keep saying they don’t know.

      Business Response

      Date: 11/13/2024

      Dear *****,
      Thank you for reaching out and sharing your concerns with us regarding the delay in receiving your security deposit refund. We apologize for the inconvenience you’ve experienced. We’ve contacted the property management team and their leadership to investigate this matter, and a Greystar representative will be in touch within 10 business days to provide an update.
      Best regards,
      The Greystar Team

    Greystar is NOT a BBB Accredited Business.

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