Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Greystar

  449 Canal St Winter Hill, MA 02145-4347

• 

  Miscela

  485 Foley St Somerville, MA 02145-1266

• 

  Jackson Pointe 111

  2758 Lake Pointe Dr Spring Valley, CA 91977

• 

  The Nines at Kierland

  15440 North 71st St Scottsdale, AZ 85254-5363

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 28th 2024 I was relocated from Oregon to New Mexico for work. The week prior I was sent out to find a place to live and then head back gather my remaining things and then move to stay. I contacted Union 505 and was offered a tour given the response that all available units were still in the process of being cleaned and made ready for the next tenant. I was shown a nice apartment with no odors, overpaint, stains in carpet, health concerns in the bathroom area etc. Camree described this as their standard saying all of the amenities etc on the the property. We came back to the office where I was told that the apartment I would be holding again was unavailable to see but money was due to hold. Seeing what they described as the standard and what I would be receiving I left the deposit, applied and went back to Oregon to make my way back. When I applied for the apartment I applied for 2067, days before I am set to move in I was notified that they moved my apartment number to a different one that was not even on the list of available from the beginning. The apartment I was given is 2035 it wreaks of cigarettes there is white powder everywhere including stained into the carpet or little parts that are left. There is yellow mung that drips off the ceiling in the bathroom. I got a foot fungal infection my first week of living here from what I think to be carpet as my dog has been here 3 days and has a staff inf. The one part that touched carpet. My things my clothes all smell of cigs all day, everyday. My daughter is the main reason having 4 asthma attacks since being in this apartment it is inhabitable for her and her condition. She was born with a hole in her lung and it has progressed into terrible asthma and lung issues including pneumonia 4 times a year a daily inhaler and now progressed into a rescue inhaler that use to be for emergencies she now has to use 4 times a day, chew tablet, suppressant drink daily. She cannot keep this up much longer this is not right.

  Business Response

  Date: 10/28/2024

  Dear *****,
  Thank you for bringing your concerns to our attention. We are truly sorry to hear about the issues you’ve experienced in your apartment, particularly the impact on your daughter’s health. We have contacted the team at Union 505 and their leadership to investigate the situation. A Greystar representative will be reaching out to you within 10 business days to discuss your concerns further and address the conditions you’ve described.
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of issue was August when we submitted our 30 day notice my fiancé walked in and they were busy with other people the front desk person told my fiancé to leave the paperwork of our 30day notice. Stupid of him to do that and not ask for a receipt and they then contacted us saying we never turned that in after I reached and told them to look at the security footage they said it doesn’t work. And the are fighting us to pay for something we did in fact turned in because he had his best friend waiting in the car for him ! We’ve been sent to collections for a mistake they made but want us to pay for !!

  Customer Answer

  Date: 10/28/2024

  I am filing a complaint because when I moved into rockledge at quarry bend everything was fine until we had to submit our 30 day notice they claimed and said that we never did even though my fiancé went in and did that with one of the front desk people and after we moved out, they contacted us saying that we never did. I asked for them to review the security cameras. They did not want to and they are wanting us to pay the first month and the last month, which sounds very ridiculous to me for a mistake that they made losing our 30 day notice paper I’m not going to pay for their mistakes when they should have had everything on file. I would like for them to review the security cameras and get this off of our credit 

  Business Response

  Date: 10/28/2024

  Dear *****,
  Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you have experienced regarding the submission of your 30-day notice at Rockledge at Quarry Bend. We understand how frustrating this must be.
  We have contacted the property management team and leadership at Rockledge at Quarry Bend to investigate the situation and ensure that a representative reaches out to you within the next 10 business days to follow up directly.
  If you have any further questions, please don’t hesitate to reach out.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified The Palmer that I was not renewing my lease. They did not have any issues until I was long gone and they decided to hit me with a bill and post it to my credit report YEARS LATER. I reached out and they tossed me back and forth between people without any resolution. This was unfair and an attempt at theft. I would never break my lease, nor would I not be willing to follow policy. I had one door blind that had been falling from when I moved in. They did not come to fix anything. They gave away the apartment that I initially put a deposit down on and gave me the "oops" excuse. Please check the reviews of this place. I went to retrieve my account messages with my formal move-out letter after the end of my lease and found that my account was unable to be accessed. This now remains on my credit and it's unjust.

  Business Response

  Date: 10/28/2024

  Dear *********,
  Thank you for sharing your concerns with us. We’re sorry to hear about the issue regarding your credit report and past billing from The Palmer. We’ve contacted the property management and leadership so they can investigate the matter. A Greystar representative will reach out to you within the next 10 business days to discuss this further.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:10/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Near the end of my 22 month lease with Diega apartments I decided to move out. Our initial lease end date was July 22. I gave a verbal notice to vacate on June 20th. I went to bring in the paper NTV on July 9th. Understanding my lease, I asked management if I could still move out on July 22 or if I needed to stay till August 9th. I was willing to move out either date. Management told me I could still move out July 22 which led to me setting my move in date accordingly at my new apartment. I reserved an elevator to move out on July 19th and turned in my keys on July 22. When I turned in my keys, I was told for the first time that my move out date had been moved to August 9th. I have included screenshots of the email chain. I am asking to be reimbursed for the extra rent they made me pay to avoid sending our account to collections. Our base rent was $3395/month. July 23 to August 9th is 18 days which prorated would be $2037. Please contact me if I can provide anymore information.
  Thank you,
  ********

  Business Response

  Date: 10/28/2024

  Dear ********,
  Thank you for sharing your concerns with us. We're sorry to hear about the issue regarding your move-out date and the extra rent you paid at Diega Apartments. We've contacted the property management and leadership at Diega Apartments so they can investigate the situation. A Greystar representative will reach out to you within the next 10 business days to discuss this matter further.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my holding deposit of $200 for Zo Oakland in on July 7, 2023. Still have not received it back 15 months later. Was told at the 3 month mark that it was sent to a previous address. However, my mail was forwarded from that address and, either way, the check was never cashed. I have been following up on this since and have gotten no response and care about me getting my money back. My wife is having the same issue with another problem she is having with Bayview in Emeryville and they are holding her money as well. This is a problem and needs to be investigated. I would like 3 times my deposit ($600) back since it was withheld longer than 21 days in bad faith. If not I will take this to small claims court.

  Business Response

  Date: 10/25/2024

  Dear ***** ********,
  Thank you for bringing your concern to our attention. We apologize for the issue regarding your holding deposit for Zo Oakland and the delays you’ve experienced in receiving a response. We have contacted the team at Zo Oakland, along with their leadership, to investigate the matter. A Greystar representative from the property will be in touch with you within 10 business days to address your concerns and provide an update.
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:10/23/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have lived in Lakeshore Pearl Apartments for 4.5 years and throughout that time, there was no issue with parking our truck camper in the satellite parking lot that is never at more than 50% capacity. We were told it was allowed as one of our 2 vehicles as long as it only takes 1 parking spot (which it does).
  
  We just paid to transfer to a different unit that is at a much higher rate than we had expected even when told it would be less by management. Immediately after signing the new lease, we were informed our camper would be towed if we did not remove it from the lot. Not only are we stretching our budget for the new unit, but now we must pay for storage that we did not anticipate. If we were aware that we were going to need to start paying $300+ a month to park our camper elsewhere, we would not have transferred our lease to the unit that is significantly more expensive than what we are currently paying.
  
  I have a medical condition where I must lay down with legs elevated periodically if I am driving for an extended period which is a requirement for my work. This is why we have the camper in the first place. Management said we could fill out a reasonable accommodation request, but it was declined without explanation.
  
  Management said it is out of their hands and we need to speak with a regional manager. We have tried continuously over the last 2 weeks to get in contact with someone, but no one answers our calls. We received an email that they would call us on 10/21, but never received a call nor received any follow up.
  
  Our new lease begins on 10/28 and we are just trying to have a discussion with someone before that date to see if our reasonable accommodation request can be reconsidered and if that is not possible, to renegotiate our monthly rent.

  Business Response

  Date: 10/24/2024

  Dear *****,
  Thank you for taking the time to share your concerns with us. I’m sorry to hear about the issues regarding parking your camper at Lakeshore Pearl Apartments and the decline of your reasonable accommodation request. We’ve contacted the property management and regional leadership to investigate this matter further, and someone from our team will reach out to you within the next 10 business days.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address the continued delays and lack of communication regarding the return of my security deposit. My family vacated the apartment on September 16th, 2024 and as of September 20th, 2024 our move-out balance and refund amount were confirmed. However, despite this confirmation, we have yet to receive our security deposit total of $914.88.
  
  We have repeatedly reached out to both the property management team, including Manager Dominque B*****, and the company responsible for issuing refunds Summerly Smart Disburse supervisor Edward H*****. Each inquiry has either been ignored or met with vague responses, with no resolution provided. The lack of accountability in this matter has caused unnecessary frustration and is in violation of Arizona state law, which mandates the timely return of security deposits by landlords.
  
  I request that this issue be resolved immediately, and the refund processed without further delay. If I do not receive a satisfactory response or confirmation of payment within 24 hours, I will have no choice but to pursue legal action to protect my rights.

  Customer Answer

  Date: 10/24/2024

  The property we rented with Greystar was Summerly at Zanjero apartments in Glendale, AZ. Located at 7375 N Zanjero Blvd, Glendale AZ 85305.

  Business Response

  Date: 10/24/2024

  Dear *****,
  Thank you for bringing your concerns to our attention. I’m sorry to hear about the delays regarding the return of your security deposit from Summerly at Zanjero Apartments. We have contacted the property management team, including Dominique B*****, and the leadership at the property to ensure your concerns are investigated. A Greystar representative will be reaching out to you within the next 10 business days.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greystar has issued lease violations to me and refused to show evidence and/or specifics while also saying I have 24 hours to remedy. When i pressed them for answers and specifics since i had no clue what I did, they threatened to evict me, harrased me and threatened me with law enforcement. I have a clean record renting/criminal, never have been late on rent and have followed all community rules and guidelines. On top of that, I was charged $600 for maintenance neglect and had to fight relentlessly to have a plumber come out in which they told the plumber I was wrong and was speaking to me like he worked for them. I was refused the possibility to hire my own plumber and threatened with lease violations if I did which I am allowed to do per Texas law.

  Customer Answer

  Date: 10/23/2024

  Sawyer Heights Lofts in Houston, TX

  Business Response

  Date: 10/23/2024

  Dear *******,
  Thank you for bringing your concerns to our attention. We apologize for the difficulties you’ve encountered regarding the lease violations and the maintenance charges at Sawyer Heights Lofts. We have contacted the property and the leadership team to investigate the matter, and a Greystar representative will reach out to you within 10 business days to discuss and resolve your concerns.
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pressler apartments says that I owe $70 in some sort of fees, and sent the bill to a collections agency. The collections agency will not let me pay because I don’t have the right account number.I dispute the debt and no one at Pressler can even talk to me about the debt, because it has been sent to collections.I see a detailed explanation of the alleged debt.

  Business Response

  Date: 10/22/2024

  Dear ***** ***********,
  Thank you for bringing this matter to our attention. We apologize for the confusion and frustration caused by the $70 debt and your difficulty in resolving the issue with the collections agency. We understand how inconvenient this situation has been.
  We have contacted the team at Pressler Apartments and their leadership to investigate the matter further. A Greystar representative will be in touch with you within the next 10 business days to follow up directly.
  Sincerely,
  The Greystar Team

  Customer Answer

  Date: 10/22/2024

  Dear BBB,

  Pressler/Greystar have now provided the information I was looking for, thanks to your intervention.   You may close the file, As I believe this dispute has been resolved.
  

  Thank you for your help.

  Best regards,

  ***** ***********

  713-824-3103

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my move-out date 9/18/2024, the property manager Brenda came in for the final inspection and confirmed the overall condition is excellent (no trash, no identical damages) and I would get some refund of my deposit, as well as informed me NO need to take final pictures of the apartment.
  On 10/11/2024 I received a move-out statement and the balance due is $1,681 after deducting all my $500 deposit balance (see attached). There's been leaking issues in the apartment which the property is been aware of. The wall went moldy and damp from the leaking. My home insurance is also covered by the move-out date (attached).
  I called at least five times to ask for explanation and receipt but no hope.

  Business Response

  Date: 10/22/2024

  Dear ****** *****,
  Thank you for bringing your concerns to our attention. We sincerely apologize for the confusion regarding the move-out charges at your former apartment located at 185 S De Lacey Ave. We understand how frustrating this situation is, especially after the confirmation you received during the final inspection.
  We have contacted the team at the property and their leadership to investigate the matter further. A Greystar representative will be in touch with you within the next 10 business days to follow up directly.
  Sincerely,
  The Greystar Team