Complaints
This profile includes complaints for Palmetto State Armory's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 288 total complaints in the last 3 years.
- 81 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/08/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
I still do not understand why they say 24-48hrs and then I call and get a very unfriendly person telling me that it would be 5-15 business days, then says maybe Friday. But I now have the code, so I am glad I can spend my money now.
Sincerely,
**** ****** be said about.Business Response
Date: 03/12/2024
The customer's gift card code is *********Initial Complaint
Date:03/01/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:I have no evidence to corroborate Palmetto's claims, so I am unable to accept or reject their proposed resolution.
I have been sent no tracking numbers, no case numbers, and no shipment confirmations, so until those things arrive or the part just falls on my doorstep without warning, all I have is their word- which, unfortunately, means very little right now.
Sincerely,
****** ********* even processed for dispatch.
The part is $125 dollars MSRP. It is unacceptable that to use my pistol as intended I should be made either to pay another $125 out of my own pocket or suffer a massive penalty in both time and finances to register an SBR certificate with the Bureau of Alcohol, Tobacco, Firearms, and Explosives (BATFE).
I never have seen this kind of gross unprofessionalism in my life. That it concerns trade in lethal weapons is even more alarming. I expect an SBA-3 type brace as restitution at the minimum. At this point, I feel I am owed a full refund for the amount of time I have been forced to waste on electronic communication with this entity. My professional time prorated to this is worth much more than $125.Business Response
Date: 03/04/2024
A complete lower receiver in any configuration transfers as a receiver, not as a pistol or as a rifle. No matter the configuration at the FFL, the transferee should use the section marked "RECEIVER" for this item.
The part has been requested to the customer's home address :
****** *********
**** ********* **
OKEMOS MI 48864
Initially, the customer requested a complete return for exchange, but this was changed to shipping the part to the customer's home address.Business Response
Date: 03/08/2024
This item has been prepared for shipment at this time. Once UPS scans the package, the tracking number will be ******************.Initial Complaint
Date:02/29/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: I shouldn't have to wait for months to receive what I have already paid for because packing was inadequate you just stated here you can clearly see the empty package has been sent back to your company so you should send me what I ordered why should it be the burden of the customer when I have done everything I was supposed to do?
Sincerely,
******* *****days for ups to respond to the claim and close it so it keep getting told two different things from each side and still have no resolution and I feel like I am out over $300 now. One of the agents by the name Alyssa is someone I have talked to on a couple different occasions and she is very rude and keeps telling me a supervisor will call me back but I still haven't received a call back in the almost 3 weeks I have been dealing with this now. I just want what I paid for.Business Response
Date: 03/01/2024
There is an open UPS claim for this customer's order at this time. The customer was notified through email the claim process can take up to fifteen business days to conclude. The customer can request reshipment or refund when the claim is concluded, but if inventory does not permit, the customer may be refunded no matter what.Business Response
Date: 03/08/2024
A full refund of 303.49 has been requested for this customer.Initial Complaint
Date:02/15/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ** *******Business Response
Date: 02/16/2024
A full refund of $215.73 has been requested for this customer at this time.Business Response
Date: 02/28/2024
This customer's refund was approved by PSA on the 21st of February. We have requested a credit memo at this time so the customer can address the lack of funds with their banking institute.Initial Complaint
Date:02/08/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Business Response
Date: 02/09/2024
The customer was notified through email their package was received and is being processed by the returns department. Once processed, their refund will be approved.Business Response
Date: 02/28/2024
This refund was fully approved by PSA on the 21st of February. We have requested a credit memo be sent to this customer so they can address the lack of refund with their banking institute.Initial Complaint
Date:02/08/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:I have been given this response by this company for over a month now with no official update or timeframe. I reject this response until I have an actual timeframe, as this should have been delivered to me in December.
en 38 business days (53 calendar days) since my order was placed and STILL have not received the correct items.
Sincerely,
**** *******Business Response
Date: 02/08/2024
The customer's information has been sent to management in an effort to have the part shipped as soon as possible.Business Response
Date: 02/15/2024
This item has been processed for shipment with UPS tracking number ******************Initial Complaint
Date:02/01/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a hunting rifle from Palmetto State Armory and received a different model than ordered.
Steyr Pro Hunter III was ordered amd paid for, however, Steyr Pro Hunter II was received (and older less expensive model).
Seller refuses to exchange for correct model I was sold and have documentation for. I just want the model I was sold and paid for.Business Response
Date: 02/05/2024
If the customer was shipped the wrong item, PSA will provide a return label to have the item shipped back to PSA for exchange. If inventory does not permit an exchange, the firearm can be returned for refund.
Firearms cannot be returned if they have been transferred.
Business Response
Date: 02/22/2024
As previously stated, the item cannot be returned for exchange because the item was listed improperly. PSA terms and conditions allow the website to be updated when web listings occur. The customer did agree to these terms and conditions when they placed their order. The item can be returned for full refund with the label that PSA customer service has provided.Initial Complaint
Date:02/01/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:despite Their claims, this information is not readily available when making a purchase in their site prior to sending payment. Per their response, a consumer has to spend hours clicking through multiple links on their website before shopping for products that they offer to the public. I am fully aware of the laws in my state, but they stock and sell the “compliant” products on their website. I will not accept their claims that the customer must be aware of their policies, if their policies are buried behind multiple links on their website. They are misleading their customers in an attempt to acquire full funds for a partially shipped products which they get the autonomy to resell, while gaining more money from the same consumers to purchase the compliant equipment based on intentionally misleading information.
bsite at the time of purchase. This policy needs to be clearly stated at the time of purchase to prevent matters such as this. No one in their customer service was willing to assist and the told me that I was out of luck.
Sincerely,
******* *********
In conclusion, I paid Full price for an item, that was partially shipped. Because of their policy stated somewhere in their "terms and conditions" I cannot be made whole. I am aware that I cannot undercut state laws, but they have the ability to remain compliant by shipping the correct product which they stock and sell on their website. Essentially, they get to keep and re-sell items I paid them for as well as earn more money from me in order for me to utilize a product that did not arrive as advertised on their website. Please assist if you can.
PS. I am and was fully aware of my state law restrictions before ordering the firearm. My FFL imports and alters the magazines locally to remain compliant which is legal in Washington state.Business Response
Date: 02/05/2024
In PSA's Terms and Conditions, which must be agreed to prior to placing the order, they list the following :
Magazine Ordering Restrictions
Palmetto State Armory abides by all state regulations regarding the sale of high capacity magazines. We DO NOT ship high-capacity magazines with firearms to the states that have active magazine restrictions. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.
The customer will not receive reimbursement for the removed magazines. If the firearm has not been transferred, the customer can return the product for refund. PSA will provide a UPS return label that will be emailed to the customer and the customer's FFL.Business Response
Date: 02/07/2024
This information is listed in the PSA terms and conditions, which must be agreed to prior to placing any order. The customer acknowledges reading and understanding these terms when prompted by a check box at the end of the checkout process.Initial Complaint
Date:01/30/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a product on 1/23/24 and immediately checked my order history. It’s not there but I have an email receipt. I have tried calling there number dozens of times and it appears to be disconnected. I have emailed them numerous times and no response. This has got to be the most ridiculous purchase. If you call one of there stores they no nothing even though they are supposed to receive the order.Business Response
Date: 02/02/2024
This order is an in-store pick up to one of the physical PSA storefront locations. If the customer is not contacted by the PSA storefront after two weeks of the order *********** being placed, please contact that storefront regarding completing your transfer.
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