Complaints
This profile includes complaints for Palmetto State Armory's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 288 total complaints in the last 3 years.
- 80 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/23/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Palmetto state armory had a gun listed on there website on sale said gun in question is the steyri pro hunter 3 308 20” barrel for 649.99 sale price. I purchased the gun and had it sent to my ffl after taking the gun home and started to clean it I noticed that palmetto state sent me the steyr pro hunter 2 308 20” barrel. A cheaper gun. I then emailed palmetto and they wanted photos of my order and what they sent me. After sending them what they asked for I waited four days with no response back from my palmetto state armory. I have attached the ads from the photos that took when in ordered the rifle along with what I was sent from them. Seems to me like it was false advertisement by passing off the older models as the new models. The pro hunter 2 sales for 967 and the pro hunter 3 sales for 1399.99 have checked multiple sights for the informationBusiness Response
Date: 01/29/2024
The pictures have been received at this time and the customer's information has been sent to customer service management to set up a resolution as soon as possible.Initial Complaint
Date:01/22/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:
I was told my package was on its way with a tracking number for 3 days then was told they were just going to refund it and refuse to work with me, just got my money back almost a month later and they hang up on me and refuse my calls or emails
Sincerely,
**** ******Business Response
Date: 01/29/2024
There is an active UPS claim open for this customer's order. They were notified via email this process can take up to fifteen business days to complete. They have been notified via email once the claim is resolved, the package will be reshipped.Business Response
Date: 02/02/2024
This order was refunded on the 29th of January.Initial Complaint
Date:01/19/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my last effort to get your company to fulfill your legal obligation to fulfill my order before I dispute the charges on my card.
Since my order(***********) shipped on 12/14/23
Multiple requests for assistance have been ignored, and multiple requests for assistance have been left unresolved after initial communication was established.
My items (Tracking # ************) have sat in the same location for over 30 days.
Your company has failed to take any action which has any effect of getting me my items.
It is the legal and fiduciary responsibility of the SELLER to deliver the items successfully to the BUYER. You have failed to deliver my items. Either have your items returned to you by the carrier and refund me for them or reship them with the carrier selected AT CHECKOUT AND LISTED ON THE RECEIPT, USPS/UPS.Business Response
Date: 01/22/2024
The customer's order shipped in three packages. Records show two of these packages were delivered with UPS tracking number ****************** and FedEx tracking number ************. The items missing from tracking number ************ appear to be several accessories totaling ~$142. To process a refund for the full order, the customer must return these delivered packages.Business Response
Date: 01/22/2024
The customer's order shipped in three packages. Records show two of these packages were delivered with UPS tracking number ****************** and FedEx tracking number ************. The items missing from tracking number ************ appear to be several accessories totaling ~$142. To process a refund for the full order, the customer must return these delivered packages.Initial Complaint
Date:01/16/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:your Correct even though I was told a supervisor would call and instead spammed emails of shipping times to me
tried out today wouldn’t cycle on any gas setting/magazine/type of bullet
so I called to return it, said I would have to return on my own dollar and couldn’t return lower
this is bs I’ve spent 10k with this company and haven’t had any issues with anything till now
Sincerely,
**** *******Business Response
Date: 01/18/2024
UPS records show this customer's order has been delivered with tracking number ******************Business Response
Date: 01/22/2024
The customer requested for the product to be repaired through PSA customer service. If the customer would prefer to return the product for refund, the customer must make this request through PSA customer service.Initial Complaint
Date:01/16/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello. I made a mistake and did not understand the email you sent. I mistakenly clicked the bar that said do not receive any more correspondence and I want to correct that. I indeed DO want to continue forward with this.Business Response
Date: 01/18/2024
While the company has sold an AR47 line of upper receivers, the KS47 is a separate line that will not populate in AR15 search results, as they are only compatible with the KS47 line.
This customer's purchase is from August of 2022. Palmetto State Armory does not offer returns for refund beyond thirty days from the point of delivery.
Initial Complaint
Date:01/10/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******* have them anymore. I also told Quenetta that the email they sent me said I would be contacted within 3 business days. My first case # was sent on 12/30/23 and 1/2/24 was the first business day, January 8 would be the FIFTH business day. On the 4th business day, I went to the range and used the ammo I purchased except for the box that was not sent. After telling Quenetta that I did not have the ammo because I used it, she told me that I would not get a refund unless I had a picture. I told her that I had a picture of the packing slip, but not the items because I used them. She said she would talk to a Manager and call me back in 2 hours. She sent an email instead, that I CAN NOT respond to, stating that I would NOT receive a refund without the pictures. I called back and spoke to another rep who said the same thing, “No pictures, No refund”! I responded, “you stole money from a Disabled Veteran”, she just said sorry. This is unacceptable!!!Business Response
Date: 01/12/2024
PSA customer service and management has stated to this customer that without a picture of the shipment as received, they cannot issue a partial credit for a missing product.Business Response
Date: 01/18/2024
As the customer cannot provide substantial proof the box of ammo was missing from the shipment, we cannot issue a direct refund to the customer's purchasing card. Customer Service Management has agreed to process as a PSA e-gift card. This will be for the amount of $30.23, the cost of the box of ammo and the assorted sales tax. This will be sent through email in the next few business days.Initial Complaint
Date:12/27/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Refund never showed it’s been more than 3 weeks.
Nobody answers the phone when I call at anytime of the day.Business Response
Date: 01/02/2024
We have sent this customer's information to a member of the financial team in order to have the order refunded at soon as possible.Initial Complaint
Date:12/27/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:I have spent countless hours in a 6 month period to get this resolved. I have been told that the items I was missing has already been sent to me however this was incorrect according to the last customer service representative I spoke to. I am not only missing a “pin” from palmetto state armory. There are several items I did not receive from them and they are aware of them all.
d and email stating that these items have been shipped and please allow 7-10 business days to receive. It is now 12/26/23 and I had to contact customer service yet again regarding and order that was placed back in march 2023. The customer service agent stated that on her end she can see that it has been placed in the system but not shipped from the warehouse. I’ve requested several call backs from supervisors and never gotten a call. The customer service women today stated she has not seen a request for a call back ever. This level of incompetency in this category of business is disheartening and scary. To think this company ships weapons around the USA and they do not have the compentency to send replacement parts to an existing customer that has had his home address on file for years is a scary thought. It’s been 7 months of dealing with this issue and I have yet to receive my parts that were purchased. I’ve lost faith in this company and their ability to correct their mistakes.
Sincerely,
***** ******Business Response
Date: 01/02/2024
We have sent the customer's information to customer service management in an effort to have the missing pin sent as soon as possible.Business Response
Date: 01/09/2024
The missing parts have shipped with UPS tracking number ******************Initial Complaint
Date:12/26/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:The specs listed can fit both rifles in question, but the rifles can still have completely different looks. Hard to tell by JUST the spec list, that's why the picture is so important. These particular rifles have very similar specs, as do other rifles, but completely different looks. It is deceptive to post a picture of a rifle, then send a completely different rifle, even if the specs are similar.
Sincerely,
******* ******Business Response
Date: 12/27/2023
The specs listed on the product listing were accurate at the point of sale, though the picture was acknowledged as misleading by customer service and updated upon notification. The customer was provided a discount code for the inconvenience. The item was shipped per the specifications list on Palmetto State Armory's website.Business Response
Date: 12/27/2023
Based on the sale prices for these items and the customer's sales tax paid, the customer will be issued a $110 PSA gift card, which will be sent through email over the next few business days.
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