We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gun Dealers

Palmetto State Armory

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Palmetto State Armory's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Palmetto State Armory has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.65

    Average of 8,071 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Steven E.

      Date: 08/05/2022

      Steven E.

      Date: 08/05/2022

      Thier customer service lacks and they have some very discourteous people running thier chat that basically just brush you off and then tell you to have a nice day. Wow the worst Customer service! You can spend a lot of money there and still get treated like a dog! (I treat my dog a lot better than t Palmetto State Armory customer service! Never buy from them again.

      Palmetto State Armory

      Date: 08/09/2022

      We have several points of contact from this customer regarding returning products for refund, but are unable to find any negative encounters under their listed e-mail address. We will investigate further and provide coaching to any customer service representatives in question.

    • Dan B

      Date: 08/05/2022

      Dan B

      Date: 08/05/2022

      Spoke with customer service about some pricing corrections and Dejah was able to answer everything and get it taken care of very fast. Great attitude, excellent service and happy to see PSA looking out for their customers.

      Palmetto State Armory

      Date: 08/08/2022

      We are glad she could assist you!

    • Ken G

      Date: 08/05/2022

      Ken G

      Date: 08/05/2022

      Want to Thank TYESHA for helping me with my reshipment order which was an issue due to the fact that the FFL's plans for vacation , which they did not make me aware of when contacted . Due to UPS 3 attempt delivery policy during the week of delivery , it's hard to know what would happen with the order Upon my contact with you , turned out to be the best course of action to return and then resend ! Thank You once again Ken 8/5/22

      Palmetto State Armory

      Date: 08/08/2022

      We are glad she could assist you in this unfortunate circumstance. Thank you for the positive feedback!

    • Charles M

      Date: 08/05/2022

      Charles M

      Date: 08/05/2022

      I have currently ordered 4 firearms from palmetto state and lots of ammo. I couldn't be happier with the service they provide. I am always pleased with how fast everything ships out. Everything has always arrived just as expected. Have always been happy with Eriqson and the customer service that Palmetto state offers. If you need an amazing firearm, or affordable ammo, palmetto state is second to none. They have earned my business for years to come. Thanks for keeping the peasants armed Palmetto state.

      Palmetto State Armory

      Date: 08/08/2022

      We appreciate your continued business through the years. Thanks for the feedback!

    • Justin D

      Date: 08/04/2022

      Chandler was right on top of my problem . I would recommend P.S.A. to anyone. This was the first time I ever had a problem with one of their products and couldn't be happier with the speed and way it was handled. GREAT JOB!

    • Jordan S

      Date: 08/04/2022

      JEROME with customer service left me Speech less!!! They are the absolute best I could never ask for any better service!! An for these reasons alone I will easily buy mostly all my guns from PSA forever lol!! They contacted me very fast also made it right!!! Hands down best overall customer service out there!!! These guys value you as a customer an there actions speak for themselves!! I can't speak highly enough about this company!!! Thanks PSA for everything!!!

    • John L

      Date: 08/04/2022

      John L

      Date: 08/04/2022

      I spoke with Terria. I explained to Terria that the part that I needed was the large roll pin (approximately 1/4 inch) that holds the weight into the bolt carrier (G4, 9mm) was walking out and scraping on the inside of the upper receiver, causing the bolt and carrier to malfunction and lock up. I believe Terria understood which part it was. I sent a picture to follow up.

      Palmetto State Armory

      Date: 08/04/2022

      We are glad she could assist you with your needs and we did get the pictures! Thanks for the positive feedback!

    • Michael P

      Date: 08/04/2022

      Michael P

      Date: 08/04/2022

      Pleased with Palmetto State Armory and won't hesitate to do business with them again. My firearm was delivered to my FFL then myself. But the invoice, on PSA's web site did not list the serial number of the firearm. I called PSA and spoke with Jessica. She was professional and respectful. She sent me an email from PSA's server that lists the SN and description of the gun. I find it odd that the SN was not listed in the the invoice .pdf or the order .pdf. I know the SN is on the box but I wish PSA would inform the customer that they may want to take a picture of the box (with SN visible) since it is the only record the customer has of the SN of the firearm.

      Palmetto State Armory

      Date: 08/04/2022

      We are glad she could help you!

    • Colin S

      Date: 08/04/2022

      Colin S

      Date: 08/04/2022

      I've spent several thousand dollars over the last few months at Palmetto. Decent quality for the money, but they Customer Service is what keeps me coming back. I placed an order based on an item being out of stock; the very next morning, that item was back in stock. I called and chatted with a support rep, and they were able to cancel my order so I could re-order the original items that I wanted. They said it would take 5-7 days for the purchase to be refunded (which is pretty typical). My only complaint, is that I wish they would put the order number in the email (validating the cancellation), since I immediately went and made a new order after the first item was cancelled. Hope it doesn't cause any confusion.... But, as long as they know what they're doing on the back end, no worries. Thank you, PSA!

      Palmetto State Armory

      Date: 08/04/2022

      We are glad to hear of your positive experience with us and look forward to doing business with you in the future!

    • Darrin M

      Date: 08/04/2022

      Darrin M

      Date: 08/04/2022

      I went online to the Palmetto State Armory website to show concern for the lack of customer service at the retail store. through the chat portal I was never offered any help but immediately was directed to leave my complaint with the BBB. And the retail store has no customer service. There's always a waiting line to view firearms. And it seems to be whoever gets noticed first is the one that gets helped. With any free market system I will go somewhere else.

      Palmetto State Armory

      Date: 08/05/2022

      We will address your concerns with the members of the Greenville storefront.

    Palmetto State Armory is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.