Complaints

This profile includes complaints for Ashley HomeStore's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ashley HomeStore has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ashley HomeStore

  2901 Lakemont Blvd Fort Mill, SC 29708-0137

  
• 

  Ashley HomeStore

  11320 Carolina Place Pkwy Pineville, NC 28134-6323

  
• 

  Ashley HomeStore

  233 Airport Rd Arden, NC 28704-9404

  
• 

  Ashley HomeStore

  3932 E Franklin Blvd Gastonia, NC 28056-9298

  
• 

  Ashley HomeStore

  9632 E Independence Blvd Matthews, NC 28105-4628

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a Draystan king bedroom set to be delivered through Broad River.I placed this order Nov 25th.Depending on where you look wether it be the app website order history or the listing itself it shows three different ranges.When you look at the listing it states 2-3 weeks when I contacted Ashley they are now telling me 1/29/25 which would be more then twice the initial estimate.The problem mostly comes from the conflicting estimates and the complete lack of communication Nothing so much as Hey just reaching out to let you know we have ordered your furniture and it is currently expected to reach our warehouse on this dateI have attached the 3 different estimates according to Ashleys website and app and a chat of them saying end of January.I dont believe its wrong of me to expect a company to be held to within reason close to the *** received when ordering especially when the listing still shows a ETA of 2-3 weeks.

  Business Response

  Date: 12/26/2024

  We offer our sincerest apologies for the frustrations caused by this experience, and the miscommunication with varying delivery estimates. We are showing that delivery has been successfully scheduled for all items for 1/1/25. A text and email with the assigned 3 hour timeframe will be provided 2 days prior to delivery. If there is anything else we can assist with, please don't hesitate to let us know. 

   

  Thank you.

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/29/2024 ordered a ********. put $500.00 cash down and financed the remainder with Ashley HoneStore, order total was $3,263.47. Was given a delivery date of 12/13/2024. 12/11/2024 received call from Ashley Forniture and was told there was a delivery delay, was given a new delivery date of 12/26/2024 I told them to cancel the order because arrangements had already been made (old furniture was already removed from home and could not wait a month for furniture to arrive, needed seating for arriving guests) for the furniture to arrive on 12/13/2024. called manager ***** ***** at the store, he gave me a number to call *******, cancelled order thru bank and was informed i would get a refund. called Ashley and spoke with ****** she said it would be 7-10 days for refund. was also told that i would not get all of my $500.00 cash down payment back because of cancellation. Ashley Furniture did not hold up their end of the order/deal by not making the delivery date and added two more weeks to it. i am requesting a full refund of my $500.00 cash down payment.

  Business Response

  Date: 12/18/2024

  Hi *******,
  Thank you for reaching out and bringing this matter to our attention.
  We understand your concerns and would like to clarify that our cancellation fee of 10% is outlined in the terms and conditions provided at the time of purchase. However, as a one-time courtesy, we have approved a refund of your cancellation fee.
  Please allow 710 business days for the refund, totaling $500.00, to be issued as a check via **** to the delivery address on file:
  *********************************************************************************
  If you have any further questions or need assistance, feel free to contact us at ************ or via email at *******************************************************************.
  Kindest regards,

  Customer Answer

  Date: 12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  En el mes de septiembre realice una compra de muebles para mi casa en la tienda de Ashley en four oaks, del conjunto de muebles comprados, una recamara, cuya cama fue armada en mi domicilio el dia de la entrega por una persona que dijo ser el primer dia que trabajaba para la empresa y cuyo resultado fue que el armado no fue el apropiado, ya que la base de la cama no tiene estabilidad, a pesar de haberselos comentado el mismo dia, dijo que no se podia hacer nada mas por que asi era el modelo, me comunique de inmediato con el agente de ventas y se programo una visita, misma que no aceptamos por que habiamos solicitado a un equipo que hablara espanol, posteriormente se reasigno nuevamente la visita y en **** dijeron que tenia que cambiarse la pieza, pero despues informaron que tenia que sujetarse a ser reparada en el domicilio en una fecha de febrero de 2025, por otra parte compre una sala seccional, misma que al usarse empezo a hundirse y al reportarla, enviaron un repuesto que no entiendo para que, ya que todos los sillones estan hechos de la misma forma y varios empezaron a mostrar esos hundimientos, hasta la fecha no he recibido una respuesta ***** del cambio de esta mercancia o su reembolso, solo llamadas vagas y sin contenido real que me indique que estan dispuestos a respetar la garantia de los bienes mencionados

  Business Response

  Date: 12/14/2024

  Hello BBB Representative,
  
  Thank you for giving us the opportunity to address the concerns brought forward by ****** regarding his recent purchases.
  
  We have reviewed Mr. ******** case thoroughly and sincerely apologize for any inconvenience he has experienced with his sectional sofa and queen headboard. To resolve this matter, we have approved an exchange for both items.
  
  The estimated delivery date for the replacement items is December 26th, 2024. A specific delivery time frame will be communicated to Mr. ****** two days prior to this date to ensure clarity and a smooth process.
  
  We remain committed to providing excellent service and are working diligently to address Mr. ******* concerns to his satisfaction. Should he have any additional questions or need further assistance, we encourage him to reach out to us directly at ************.
  
  Thank you for your assistance in facilitating this resolution.
  
  Best regards,
  Ashley Customer Experience

  Customer Answer

  Date: 01/03/2025

   
  I am rejecting this response because:
  Hola, el motivo de este correo es para informarles que la empresa no ha cumplido con el acuerdo que ofrecieron y que tiene el numero  #********. han retrasado muchisimo la solucion de este problema; no han cambiado el menor y primer articulo y se solicito un nuevo articulo para el cambio del otro, pero existe una diferencia de precio, misma que ellos desean que yo pague, y posterior a eso ellos daran una compensacion, pero no pueden o no quieren decirme el monto de dicha compensacion, ni cuando la reembolsaran, por lo que me parece que seguimos a la disposicion de sus reglas y politicas y creo que no hay motivo para que yo pague un monto en exceso sin saber cuanto y cuando haran ellos ese reembolso
  por favor le solicito su asistencia en este caso nuevamente.
  
  Atentamente
  ****** *******
  

  
  

  
  

  Business Response

  Date: 01/04/2025

  Thank you for bringing this matter to our attention.
  
  We have communicated with Mr. ******* to address his concerns and have explained that discussions regarding compensation amounts will be finalized once his overall experience is complete. This approach ensures that we can thoroughly review and resolve all outstanding issues before determining an appropriate resolution.
  
  We remain committed to resolving this matter in a fair and timely manner. Our team is actively working to address all aspects of Mr. ******** concerns, and we appreciate his patience as we work toward a satisfactory resolution.
  
  If further information is required, please do not hesitate to reach out.
  
  Sincerely,
  Ashley Customer Experience

  Customer Answer

  Date: 01/28/2025

   
  I am rejecting this response because:
  From: ****** ******* Perez  
  Sent: Thursday, January 23, 2025 5:03 PM
  To: BBB General Info <**************************************************************************************>
  Subject: Re: Exchanges
  
  Pues me parece un robo, que documento formal necesita si su personal le informo directamente, entonces no me siga faltando al respeto, o me hace la devolucin o esto va a dar ya a una demanda formal
  
  

  Business Response

  Date: 01/28/2025

  Hello,

  Thank you for bringing this to our attention.  We have already partnered with the guest prior to receiving this message.  We have successfully completed an exchange on most of the items and we have created a new exchange for the whole bedframe scheduled for an estimated delivery date of 2/04.  This should resolve all of the remaining concerns!

  Thank you,

  Ashley Customer Care

  ************

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bed bugs in the queen headboard and king mattress

  Business Response

  Date: 12/10/2024

  Hi there, *******!

  Thank you for reaching out to us and bringing this matter to our attention.
  We are truly sorry to hear about your experience. However, it seems that you may have contacted the incorrect licensee. Our licensee specifically serves customers in **************, **************, and ********
  To ensure your concerns are addressed appropriately, we recommend resubmitting your BBB complaint to the correct licensee or reaching out directly to your retailer for further assistance.
  We wish you the very best and hope your issue is resolved quickly. 

  Best regards, 

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Power Reclining Sofa and ************ Plus Plan January 2022. Total cost $2,200 for the sofa and $299.00 for the furniture protection Plan. The sofa is starting to peel and flake. Filed a claim with ************ Plus and they stated that it was due to "normal wear and tear" so claim was denied. Emailed Ashley with pictures of the sofa and why I disagreed with the denied claim. Ashley agreed with the claim that it was normal wear and tear and that the sofa was no longer under warranty which was 1 year. Ashley offered $350.00 in store credit, which I declined. I believe it is a manufacturing issue with the material, I learned that this sofa has been discontinued. Life expectancy of a sofa should be 6 years or more depending on the quality of the sofa. Our last sofa was a leather material and we had for over 10 years and only replaced it because we had new flooring and it no longer matched. We also own a leather recliner that was purchased 2019 and it shows no signs of wear or tear. We have purchased several pieces of furniture from Ashley and have been satisfied in the past with those purchases. My proposal to Ashley was for them to prorate the difference between the 6 year life expectancy, they declined. When ask to speak to someone else, they declined to provide that information - they stated that "they did all they could and was kind enough to offer the $350.00 in store credit". I believe that they know this particular sofa has issues with the material and they just will not admit to this. This sofa will need to be replaced in the future months and I will not be shopping at Ashley, Come on Ashley do better for the loyal consumers who shop at your store.

  Customer Answer

  Date: 12/05/2024

  See Attached bill of sale and protection plan.

   

  Customer Answer

  Date: 12/05/2024

  D Model: ******* PWR Rec Sofa with *** headrest

  Sofa purchased from:  Ashley HomeStore, *************************************

  Discoloration and peeling noticed  November 16, 2024 and has gradually got worse.  Upon further inspection and going over every inch of the sofa today, December 5,  we notice a small spot on the foot rest (see attached 4954)  Unless you have the big overhead light on in the living room the discoloration and peeling is not noticeable on the foot rest and if you did not know it was on the headrest you would not notice it.  Not asking for a full refund just prorated amount.  Life expectancy of sofa 6 to 10 years.  6 years divided by $2200 = $366.66 per year, I have had the sofa will be 3 years next month.  Sofa did not last 6 years so 3 years refunded back to me = $1,100.00 

  Protection Plan is good for 5 years and if you do not use it you get the full amount refunded back to you $299.00 since this sofa has been discontinued it is unlikely  that I will be able to use the protection plan.  Thank you for your help in this matter, ***** *********

   

  Customer Answer

  Date: 12/05/2024

  D Model: ******* PWR Rec Sofa with *** headrest

  Sofa purchased from:  Ashley HomeStore, *************************************

  Discoloration and peeling noticed  November 16, 2024 and has gradually got worse.  Upon further inspection and going over every inch of the sofa today, December 5,  we notice a small spot on the foot rest (see attached 4954)  Unless you have the big overhead light on in the living room the discoloration and peeling is not noticeable on the foot rest and if you did not know it was on the headrest you would not notice it.  Not asking for a full refund just prorated amount.  Life expectancy of sofa 6 to 10 years.  6 years divided by $2200 = $366.66 per year, I have had the sofa will be 3 years next month.  Sofa did not last 6 years so 3 years refunded back to me = $1,100.00 

  Protection Plan is good for 5 years and if you do not use it you get the full amount refunded back to you $299.00 since this sofa has been discontinued it is unlikely  that I will be able to use the protection plan.  Thank you for your help in this matter, ***** *********

   

  Business Response

  Date: 12/06/2024

  To whom it may concern,

  Thank you for bringing this complaint to our attention. We have communicated via email our final offers to resolve this complaint and are waiting on a response from the customer. If you have any additional questions or concerns, please email *********************************** or call our ****************************** at ************. Agents are available to assist you on Mondays - Saturdays from 8:00 AM - 7:00 PM.
  
  Warm regards,
  Ashley | Customer Experience Team
  
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went and placed a order in the store which I waited a while to get because the item was on back order no one knew when the item would be ordered finally get a text about the order after Ive been waiting the drivers get her to deliver it and put it together (no one spoke English or understood it) had a phone to translate to me hardware was missing no one could tell me when I would get a new product when someone would come back out not even a refund or anything this is not ok this company has all my money and I dont have not one bed I took off work for this missing out on money and I dont have no bed for my child I would never use this company again they are a joke and all they do is take your money they clearly dont care about their customers because I called and expressed myself and the issue and all I get is someone would call you in 48 hours I will be reaching out to my attorney if I need to to get this resolved

  Business Response

  Date: 12/06/2024

  Good Afternoon Team,

  We have partnered with the guest to advise that she will receive a new complete bed on December 19, 2024. We will also compensation as a good will gesture once we have completed a successful delivery The guest was satisfied.

  Kind Regards,

  Regeena

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A part broke on my couch and called Ashley Furniture and sent me the part and told me call back once I received the part to schedule a service tech to come out. I called and scheduled it let them know I work Monday - Friday from 6a-2:30p and would be home till around 3:30p. They said they could not guarantee someone could be out at that time that I would have to take the timeslot that they gave me. I asked to speak to a supervisor no one came on the phone or tried to call me back. Theyre not willing to work with me or my schedule and I think that that is horrible business and horrible customer service.

  Business Response

  Date: 12/11/2024

  Good afternoon, 

  While we always try to work with our guest's schedules, routes are scheduled based on all appointments and their locations for that day. We are unable to promise timeframes ahead of time but will always provide the estimated timeframe for the appointments approximately 48 hours beforehand. If a guest needs to reschedule for a more convenient day, we can also assist with that. We were able to complete this service appointment for the guest on 12/6/24 as previously scheduled. 

  Kindest regards

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 25, 2024, I purchased a bedroom furniture set online from Ashley's furniture in the amount of $2,445.34. The furniture was scheduled to be delivered to my newly purchased home on 10/31/2024. On the date of delivery, the delivery team refused to take the items upstairs stating that the items were too big to go up the stairwell. The delivery and setup in any room was part of the purchase price. The items were taken back and I was advised that I would receive a call about next steps. I did receive from my sales agent who coordinated another team delivering the items that the first team refused to deliver. The second team came out on 11/8/2024 and delivered the items. However, it was during this delivery that my house was damaged and the furniture also. I reached out to Ashley's immediately after discovering the damage and they claimed they would initiate a claim for the damage. As of December 2, 2024, the damage has yet to be fixed. In fact, Ashley's has done nothing to resolve this issue. I have spoken to several staff at Ashleys and was assured that they would facilitate resolving this issue., this has not happened. Furthermore, the furniture delivered has been damaged and I am awaiting on a response to that issue also. The company was forwarded the photos of the damage and refusing to take action despite the fact that in a court of law, they will be liable for remedying this situation. Finally, I received a certified letter from the company that delivered the items stating that they didn't do the damage to the property; however, I have 2 witnesses to observed the company taking the items upstairs and the damage done. At this point, the store refusing to return any calls to address this issue.

  Business Response

  Date: 12/11/2024

  Good afternoon, 

  Broadriver Retail is a furniture retailer, and like many in our industry, we partner with a third-party logistics company to handle deliveries. This company is fully bonded and insured for your peace of mind. We have provided the customer with contact information for *************************** Logistics, our trusted delivery partner.  Any concerns regarding in-home damage are handled by that team directly.

  We have reached out to the guest and assisted with scheduling the service appointment and will follow up when we have the estimated timeframe as well. 

  Kindest regards

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sofa from the ***** location in ********** ** and it was delivered appearing to be ok. After one use the power recliner part of the sofa began sinking along with the seat back. I have called several times asking to speak with management or someone authorized to rectify this situation and am promised calls, but never receive them. Only **** who have no authority are asked to call in place of managers. I am promised parts will be mailed o make this repair. How can a company send out parts without a service diagnosis first? I sell medical lift chair recliners for a living. A proper protocol is to send a service technician out first to see the problem. Upon diagnostic, then the proper parts are ordered. However, this sofa is less than one month old. It was bad enough to be promised furniture on one date only to be told, they could not deliver in time. Now I have a broken sofa and am told no one can come out until Jan 21? Unacceptable on so many levels. I wish I would have checked the BBB before ordered from a company not interested in quality control or customer service for that matter. I would be out of a job, if I had a client call with this large of an issue and choose to do nothing about it. I believe the only way to rectify this is to send a new sofa, one that has been tested thoroughly and pick up the damaged sofa and not charge me for any of this.

  Business Response

  Date: 11/27/2024

  thank you for bringing this matter to our direct attention. We have contacted the guest and approved the guest for an even exchange. We advised her of the delivery date and she is satisfied overall. 

• Initial Complaint

  Date:11/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/16/2024 Our sales *** informed us if we utilized Ashley's 0% financing and made a donation to St. Jude - We would receive a discount of 25% on all items purchased, including the clearance items from the showroom. After reviewing our paperwork we noticed we did NOT in fact receive quoted discount. - Our sectional was discounted 20.5% not 25%. - TV stand with fi***lace quoted at ***** - 25% = ******. We were charged ******** for a damaged floor model. - Additional items from showroom: Bookcase, ********* stand, Are rug, Pillows, decorative items, etc - Did not reflect 25% discount as promised. - We agreed upon a delivery date of 11/30/2024. Our paperwork states delivery as 11/16/2024. A week later. That was never disclosed to us. - We were charged ****** for delivery. On their website it quotes a delivery fee of ******. That's an up charge of ****** to purchase in store? I called immediately and spoke with a manager. She did not disclose her name. So I'm unable to reference whom I actually spoke with. She informed me she would review our paperwork and give me a call back with a resolution. Purchase made 11/16/2024 Call to store 11/17/2024 As of 11/19/2024 zero attempts to contact us have been made. Ashley used promises of discounts to utilize their financing. We planned on using cash to make our purchase.They quoted lower prices to our face and proceed to charge us more on the ********** well as charging an inflated delivery fee of 350 and an inaccurate delivery date. This is unethical and extremely worrisome given their presence as a mass retailer.

  Business Response

  Date: 11/20/2024

  ******, we are so sorry for any confusion or miscommunication.  We have confirmed with the store that the promotion was 20% off all original priced items and an additional 5% (which would be applied after the 20% has been taken off) if you apply for the VIP financing card.  Already discounted items and clearance or floor sample items do not qualify for this promotion.  As far as the delivery dates, all dates are estimated and we are sorry if you were not provided with an updated date.  The online delivery fee is different, many items from the website are shipped via ***/*** Ex instead of full delivery so those do not have delivery fees associated which can impact the pricing.  Hopefully this additional information helps.  We see that you have cancelled a large portion of your order but you do have some items in your home.  As a good will gesture, we would like to offer you a partial refund of $300.  If you would like to accept this offer, please contact us at ************ reply here so that we can apply it to your account as either an in store credit or a refund to your original form of payment.  
  
  Thank you,
  Ashley Customer Experience
  ************