Complaints

This profile includes complaints for Ashley HomeStore's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ashley HomeStore has 34 locations, listed below.

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  Ashley HomeStore

  2901 Lakemont Blvd Fort Mill, SC 29708-0137

  
• 

  Ashley HomeStore

  649 River Hwy Mooresville, NC 28117-9055

  
• 

  Ashley HomeStore

  230 Forum Dr Columbia, SC 29229-7933

  
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  Ashley Furniture HomeStore

  1508-B W.O. Ezell Blvd Spartanburg, SC 29301-2616

  
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  Ashley HomeStore

  607 NC 24 27 Byp E Albemarle, NC 28001-5358

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ashley Store | *********, ** ************ **************************************** ************** Nov 12th 2024 - Delivery As a new small business owner, just starting out, we purchased 4 office desk. We initially tried to purchase online, but for some reason, it wouldn't allow us to complete the sale, therefore, we had to go to a store complete the purchase. At the time, I didn't know the return policy was different based on which method an item is purchased. The desk was delivered on the 12th of Nov. Once they arrived, we realized the same day that the desk were too long for the small space of the office. We reach out to customer service and was immediately told, we couldn't do a refund nor a store credit. It clearly states online that, and I quote "You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way.But this only applies if you purchase "online"So, now we are stuck with $2100 worth of furniture that we can't use. And this is a horrible way to do business. And to not even offer a store credit is even worse.

  Business Response

  Date: 11/22/2024

  While we are unfortunately unable to assist with returning the items, we have reached out to the guest to assist with the compensation process. We were able to offer the guest an in-store credit, which the guest accepted. 

  Thank you, 

  Ashley | Customer Experience Team? 

  Customer Answer

  Date: 11/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the diamond care plan and submitted my original claim around May of 2023. I have submitted 3 more since then and they refuse to process my claim to get a new nightstand top that had been damaged. I would like a replacement that I have tried to get them to replace for over a year.

  Business Response

  Date: 11/06/2024

  Hello,
  
  We are sorry that you are not satisfied with this experience.  We have reached out to ************ to see why the claims were denied.  They advised that the claims were denied because the item was damaged with chemicals which is not covered by the protection plan.  If you no longer want your protection plan, you can contact them in regards to a prorated refund.  Hopefully this information helps you understand why the claim was not approved.
  
  Kind ************************************************

• Initial Complaint

  Date:11/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 12th 2024, I purchased a bunk bed set, and a queen size mattress from Ashleys furniture. Upon delivery, I received a full size bed mattress rather than the queen size mattress I purchased. I contacted Ashleys and they promised to return the following week to pick up the full size mattress and to deliver the correct queen size mattress. On the day of the return delivery, no one ever called or showed up. I called again and was transferred to the sales representative. He promised to deliver the correct mattress himself (which I already felt comfortable with anyway because he was communicating through my personal cell phone), but set up the time and day. He never called or delivered the mattress. Afterward I have called 5-6 times spoken with various supervisors and management and have been promised each time someone would deliver the queen mattress. They have even promised to give me store credit for the discrepancies. However, each time the delivery date comes I never receive a call and the delivery is never made. I have now been paying for months for a bed mattress I never received. This is the mattress that is supposed to have gone in my personal bedroom leaving me to continue sleeping on an older mattress even though I have been paying for the new one. Each time I have called I receive an apology accompanied by an empty promise.

  Business Response

  Date: 11/03/2024

  Hello Team,
  We apologize for the delays and missed delivery attempts Mrs. ******** has experienced regarding her mattress order. We are actively working to resolve this issue and have reached out to Mrs. ******** with an estimated delivery date of November 7th. Additionally, we provided her with the contact information for her dedicated resolution expert to ensure direct communication and support. We are committed to addressing Mrs. ********** concerns and delivering her queen mattress as promptly as possible.
  Thank you,
  Ashley Customer Experience

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my couch and love seat refunded. I paid $299.99 + tax for a 5 year warranty on my couch and love seat and was told that if there were ever any stains, rips, tears or anything that went wrong with the couch even if cause by us they would refund our money for the couch and love seat. It even says so on the brochure. They are saying damages are not covered.

  Business Response

  Date: 11/05/2024

  Hello ***********,
  
  Were truly sorry to hear about the issues with your protection plan and understand how frustrating it must be to feel that your coverage expectations werent met. While we arent able to issue a full refund for your sofa and loveseat, you may be eligible for a prorated refund directly through ************ Plus. Our team has previously reached out via text to the phone number associated with your delivery, but we havent yet received a response. If youd like to discuss this further, please dont hesitate to contact us directly. Weve noted your account, and our dedicated team will follow up with you as soon as possible.
  
  We apologize for any inconvenience this has caused and are here to help in any way we can.
  
  Warm regards,
  Ashley Customer Care
  

• Initial Complaint

  Date:10/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/19/24, I made a transaction with Ashley HomeStore for $11,725 that included furniture and delivery. The furniture was delivered on 07/16/24, two days after I moved into my newly constructed home. During the delivery and setup process, the delivery crew caused significant damages to my property, including dents, scuffs on multiple walls and floor scratches. I promptly notified Ashley while the delivery crew was still on the premises. A damage report was filed, and detail photographs were taken and recorded by all parties involved. Despite my immediate notification, Ashley did not take any action for almost two months. After I initiated a series of email communications, I was contacted by a claims agent from Riverstone Logistics (RLX), who assured me that she would handle my claim until resolved. *** instructed me to obtain multiple quotes for the damage repairs and contacted the trucking company, *************. However, ************* falsely denied my claim, alleging that I caused the floor scratches by moving furniture, despite the fact that their team did all the moving and the scratch occurred in a different location than their insinuation. In their denial letter, the trucking company also ignored the damages to the wall. I contacted *** to explain the situation, and they initially assured me of compensation. However, I have since been ignored by ***. After repeated inquiries, *** sent an email stating that they escalated the case back to Ashley. When I contacted Ashley, a customer care manager responded, stating that Ashley cannot override a decision made by *** and that *** denied the claim citing pre-existing damages. Additionally, Ashley refuses to provide further assistance with the claim. I am extremely disappointed with the lack of accountability and resolution from both Ashley and RLX. The damage to my property was caused by the delivery crew, and I have provided ample evidence to support my claim. I request a compensation for the damages incurred.

  Business Response

  Date: 10/25/2024

  Thank you for forwarding the guest's concerns to us.

  Broad River Retail is a furniture retailer and, like many in our industry, partner with a third-party logistics company to handle deliveries.  ************ is fully bonded and insured for your peace of mind.  We have provided the customer with contact information to follow-up with Riverstone Logistics, our trusted delivery partner.

  RLX Corporate Headquarters

  *************************************************************************

  *******************

  Kindest regards,

  Customer Answer

  Date: 10/26/2024

   
  I am rejecting this response because I paid Ashley HomeStore $799.99 plus tax for Ashley DASH Home Delivery, as documented on page 15 of the sales receipt. Page 17 defines what an Ashley DASH Home Delivery is and outlines the expectations when Ashley delivery professionals arrive at my home, including measures to protect my personal property. I am perplexed as to why Ashley HomeStore would partner with a third-party logistics company for deliveries, deviating from the Ashley DASH ********************** This appears to be a breach of contract. More importantly, any mistakes made during the delivery process are ultimately the responsibility of Ashley HomeStore. Unfortunately, the delivery crew failed to meet the standards. They dragged the Power Reclining Loveseat across the first floor, causing a scratch on my LVP flooring, and damaged the walls while transporting furniture to the second floor. The repairs cost $4,239 for flooring and $1,422.68 for painting, totaling $5,661.68. This amount is negligible for a leading U.S. furniture company with $750 million in revenue and $290 million in annual sales. The company's motto on the Broad River Retail website promotes their purpose as "Furnishing Life's Best Memories." I urge you to uphold this promise and become a creator of cherished memories, not a destroyer of them.
  

  Business Response

  Date: 10/28/2024

  Thank you for forwarding the guest's concerns to us.

  Broad River Retail is a furniture retailer and, like many in our industry, partner with a third-party logistics company to handle deliveries.  ************ is fully bonded and insured for your peace of mind.  We have provided the customer with contact information to follow-up with Riverstone Logistics, our trusted delivery partner.

  RLX Corporate Headquarters
  ******************************************************************************************************************************
  

  Kindest regards,

  Customer Answer

  Date: 10/28/2024

   
  I am rejecting this response because: Ashley HomeStore merely copied and pasted their previous response without addressing my specific complaints. No new information or resolution was provided.
  
  I must reiterate my position regarding the responsibility for the damages incurred during the delivery process.
  
  As a customer, I chose ********************** DASH Home Delivery with the expectation that Ashley HomeStore would oversee and ensure the quality and care of the entire delivery process. The damage caused to my property, including the scratch on my LVP flooring and the gouges and scuffs on my walls, has resulted in significant repair costs totaling $5,661.68.
  
  My contract and payment were made directly to Ashley HomeStore. Therefore, I believe it is Ashley HomeStore's responsibility to address and resolve this issue. Redirecting me to a third-party logistics company does not absolve Ashley HomeStore of its obligations to its customers.
  
  I kindly request that ********************** reconsider my claim and take responsibility for the damages incurred.
  
  

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered furniture from Ashley in Aug was told a delivery date . I told the salesman that I didnt want the run around on the items because family and friends talked about the delays they had in ordering furniture and that Ashley would drop a piece here and a piece there . I was assured the furniture would be in and that it wouldnt be a problem I said ok but if you cant assure it im not buying it. So I was called and was told all items were in and would be delivered. Then delivery was canceled by ****** and I was told they no longer had my items so where did they go? The manger was extremely rude and didnt care at all about helping me . So they contacted delivered items but was missing one piece and I was told I would get it the next week but never showed or called. When I called I was gave another delevery date and was told my delivery fee would be refunded to me and would be received no later than 7 days and that has been a month . So I called back and was told they have no idea when my furniture would be delivered so I canceled the order and was told my refund again would be recieved no later than 7 days and I still havent seen either refund. I have since went and purchased the same piece I was missing from a non ASHLEY store and it will be delivered tommorow so I dont know why ASHLEY couldnt do the same . I just want my refund for delevery and item along with sales tax paid for item I didnt get but when I called today I was informed they have no idea when I would get it because I paid cash and didnt fianance the items and that was hard for them to refund . I dont think it should take over a month to get a refund I like the furniture but customer service is non existent with this store just broken promises . I did my part I paid my hard working money for items with the trust ASHLEY would do the right thing but they have breached the sales contract and now wont send me my refunds as promised .

  Business Response

  Date: 10/23/2024

   

  Good evening,

  We appreciate you taking the time to forward us your concerns.

  
  We understand that we have inconvenienced you heavily during this process; for this we offer our sincerest apology. It is never our intention to affect our customers.

  We have reviewed your previous [canceled] order, we do in fact see where the refunds have been submitted. We are partnering with our financing account to see what's the hold up on this process.

  Please allow us up to 24hours to hear back from the specific party.

  We will keep you updated as we work through to resolving this matter.

   

  Thank you for shopping at Ashley Homestore.

   

  Warm regards, 

  ******

  Customer Answer

  Date: 10/25/2024

   
  I am rejecting this response because: I called yesterday and was told by customer service that no refund has been issued on the canceled order and no refund or history of a refund on the delevery charge  I paid and was told i would not be getting that. I was also instructed because I paid cash it could be much longer that I may have to get a attorney to get my refund according to customer service from ******. I was also told my sales tax on the item I canceled would not be returned but I never got the item and according to customer service the order was never placed even though I paid for it in August . I have asked over and over for a detailed invoice of the total return but have not received it .I only want my delevery charge which i have text stating i would get , my canceled order refund, and my sales tax for that item refunded . Im not mad but very dissapointed in this process and the run around Im getting just to be refunded the money I paid for items that your company failed to deliver as promised . I ordered the item from a non Ashley store last week and got the same Ashley product delivered yesterday which makes no sense .Thank you for your response IM just tired of the run around and would like to get my refund its been since August with this back and forth thank you 
  
  

  Business Response

  Date: 10/31/2024

  Hi there!

  We would like to take this time to sincerely apologize for the less than premier customer care you have received thus far. Here at Ashley Home Store we believe that every customer is vitally important to us and that every customer deserves our passion, attention, and extensive knowledge. 
  
  We acknowledge your frustration and would like to thank you for your patience while we get this resolved for you. 
  We have confirmed with our accounting department that two (2) checks have been generated which you should receive within the next 7-10 business days via ****. Check #1 is for $533.50 and Check #2 is for $504.38 which brings your total refund to $1,037.88. 

  We appreciate your patience and understanding. 

  If you have any further questions or concerns, please contact us directly at ************************************* or by calling us at ************.

  All the best. 

  Customer Answer

  Date: 11/04/2024

   
  I am rejecting this response because: I still havent received any checks from the company and they are not refunding the sales tax I paid on the item I didnt ever receive from them. I shouldnt  be out of pocket for sales tax on a item they never delivered as promised . Thank you for all the assistance from BBB and I do appreciate any help Ashley is comminicating I simply just want to recive the checks and be paid for the sales tax on the item I didnt recieve thank you 
  
  

  Business Response

  Date: 11/04/2024

  Thank you for forwarding the guest's concerns to us.  We see that the full refund was issued in check numbers ***** and ***** mailed on October 31.  The guest should expect to receive them soon.  Should he have any additional questions, once received, we are more than happy to assist him when he calls Customer Experience at **************.  Until and unless that is the case, we consider this matter resolved.

  Kindest regards,

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 6/24/24 Amount to be c charged: $1271.97 I am disputing a charge with Ashley HomeStore located at ************************************************, **************. For several months, Ive been trying to resolve this issue regarding a $127 charge. Ive contacted the store in person and spoke with a manager, attempted to reach Ashley headquarters (where a representative advised me to talk to the local store about removing the charge), and also contacted ************** to dispute the charge.I canceled my order for a console priced at $899.99. I was also charged $199.99 for a protection plan, $99 for Ashley Dash, and $72 for tax, totaling $1,271.97. After canceling my order, I learned about a restocking fee. I did not sign any agreement acknowledging a restocking fee for an item that I canceled, especially since the item never left the warehouse. If I had been informed of this fee upfront, I would have chosen to shop elsewhere. I am requesting that the $127 charge be removed or credited. Thank you.

  Business Response

  Date: 10/22/2024

  Hi there, ******!
  
  
  Thank you for bringing this matter to our attention.
  We would like to take this time to sincerely apologize for the less than premier customer care you have received thus far. Here at Ashley Home Store we believe that every customer is vitally important to us and that every customer deserves our passion, attention, and extensive knowledge. 
  
  We acknowledge your frustration and would like to thank you for your patience while we get this resolved for you. 
  
  
  We cannot approve the refund of the cancellation fee totaling $127.00. 
  
  
  While we understand your frustrations, our company policy states "Changes to your order, including cancellation, can be made within three (3) days of your purchase, provided that fulfilment has not yet occurred. Any order change made after three (3) days, but prior to two (2) days before delivery, will incur a 10% restocking fee."
  We have attached a signed copy of your sales receipt indicating understanding and acceptance of these terms. 
  All the best, 

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/2/24 I purchased a mattress box spring and headboard.The box spring is to high. (9 inches) I didn't know there were other sizes I could have bought.I need a 5 inch not a 9 ******* is too high for my ********* mother wasn't here at the time of delivery on the 18 of ********************** refuse to resolve this minor issue.I would like a credit/exchange for a 5 inch box spring so my mother can get onto the bed. I can not reach no one from the corporate office to help me resolve this issue. A representative from the customer care phone number keeps telling me that I should have not except the delivery. This is not right ************** exchange policy is unjust.Please reach out to me and help me get the right size base/box spring for my mother's bed, preferably someone who knows about box spring sizes and adjustable bases. Thank you

  Business Response

  Date: 10/21/2024

  To whom it may concern,

  Thank you for bringing this complaint to our attention. We have attempted to reach out to the customer in order to assist with this complaint by phone and by email. We will be able to assist the customer once they respond to our information request. If you have any additional questions or concerns, please email *********************************** or call our ************************ at ************. Agents are available to assist you on Mondays - Saturdays from 8:00 AM - 7:00 PM.
  
  Warm regards,
  Ashley | Customer Experience Team
  
  

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sleeper sofa from Ashley online, which was delivered and used as intended. After five months, I filed a warranty claim due to a broken weld. I understand that moving the furniture to a new location voided the limited warranty, as per Ashley's warranty terms. However, the labor warranty is still valid, as their terms state that only the limited warranty is affected by relocation, not the labor warranty. Despite this, Ashley is refusing to accept my claim, stating that my warranty is completely void, which contradicts the information provided on their website. I am filing under the labor warranty and expect it to be honored as per their policy.

  Business Response

  Date: 10/03/2024

  Thank you for forwarding the guest's concerns to us.  We apologize for any misunderstanding of what coverage exists.  There is a limited manufacturer's warranty covering most furniture sold by Ashley.  It is commonly for a term of one-year.  While it generally includes the cost of parts and labor, there are times that additional labor charges are necessary.  This appears to be creating the confusion for the guest, who seems to think that parts and labor come under two distinct, separate warranties.  They do not.  As clearly stated on the website, moving the furniture voids all limited warranties.  As the guest voided their limited warranty, Ashley cannot order parts or service the item at all.

  We would again kindly remind the guest that they purchased a five-year extended protection plan through Reguard and that this is the only warranty under which the furniture is now covered due to the above circumstances.  We strongly encourage the guest to contact Reguard directly at ************** for assistance in addressing any issues with the furniture and filing a claim.  They will be able to assist her further.

  Customer Answer

  Date: 10/03/2024

   
  I am rejecting this response because:
  It is clearly stated as two. If the company wants it to be one warranty, they need to get with their legal team and make it one warranty. I am not confused. 

  Business Response

  Date: 10/04/2024

  To whom it may concern,

  Thank you for providing us with this information. We see the customer is looking to file a complaint/claim with the additional warranty coverage purchased.  The guest purchased a five-year extended protection plan through Reguard and that this is the only warranty under which the furniture is now covered due to the Ashley limited manufacturer's warranty being voided.  We strongly encourage the guest to contact Reguard directly at ************** for assistance in addressing any issues with the furniture and filing a claim.  They will be able to assist her further.

  If you have any additional questions or concerns with your Ashley order, please email ******************************* or call our ************************ at ************. Agents are available to assist you on Mondays - Saturdays from 8:00 AM - 7:00 PM.
  
  Warm regards,
  Ashley Customer Care
  
  

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme disappointment and frustration regarding my recent order of a Cadmori Bed and nightstand from Ashley ******. Upon receiving the items on September 10th, I discovered several problems during assembly on September 12th. The headboard appeared used, showing black marks on the posts, and there were visible scratches and blackened areas around the s**** holes. Additionally, the built-in charger in the nightstand was non-functional upon delivery. I had a technician scheduled for September 10th to address these issues, but unfortunately, he failed to show up without any communication.When I reported these problems to customer service on September 13th, they refused to take action, claiming that the issues were merely "cosmetic changes" and citing a strict 48-hour reporting window. This response was entirely unacceptable to me, as I had ordered and paid for new furniture, not used items. After raising two service requests for the non-functioning charger and the poor condition of the bed, I was informed that a new service visit would not occur until October 24th, which I find to be an unreasonable ******** light of these ongoing issues, I insist that Ashley Canada arrange for an immediate return of both the bed and nightstand, provide a full refund, and offer a satisfactory explanation for delivering used or damaged goods. If this matter is not resolved promptly, I will feel compelled to share my experience through social media and online reviews and may even file a formal complaint with Consumer Protection *******. I expect a swift response to my concerns, as how Ashley Canada handles this situation will significantly influence my future dealings with the company and my recommendations to others.

  Business Response

  Date: 09/20/2024

  Thank you for forwarding this to us.  Each Ashley HomeStore is independently owned and operated by the licensee.  Unfortunately, we are not affiliated with any Ashley stores in the country of *******  This is not one of our customers.  Please visit ********************************************* for more information on Ashley Furniture *******

  Kindest regards,