Reviews

This profile includes reviews for Ashley HomeStore's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ashley HomeStore has 34 locations, listed below.

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  Ashley HomeStore

  2901 Lakemont Blvd Fort Mill, SC 29708-0137

  
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  Ashley HomeStore

  649 River Hwy Mooresville, NC 28117-9055

  
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  Ashley HomeStore

  108 Harbison Blvd Columbia, SC 29212-2204

  
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  Ashley HomeStore

  607 NC 24 27 Byp E Albemarle, NC 28001-5358

  
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  Ashley HomeStore

  111B River Hills Rd Asheville, NC 28805-2550

  

Review Details

• Review fromMs M

  Date: 01/24/2025

  1 star
  Ashley Homestore is absolute fraud. Ashley Homestore sells fraudulent furniture protection plans, deletes your information from their system and doesn't contact you about unused purchased furniture protections plans because they want to keep your money. Ashley Homestore has absolutely ZERO customer service, is very disrespectful and unwilling to assist. I highly recommend NEVER EVER shopping at an Ashley Homestore. They will sell you trash furniture and scam you with their fraudulent furniture protection plans that only fraud you out of more money.

• Review fromMaura D

  Date: 12/14/2024

  1 star
  After months of research and shopping we chose Ashley to purchase new living room furniture. Our sale process went smoothly but upon delivery our couch was majorly damaged and we had them return it. We learned that day the couch we selected was no longer available and we needed to select a new one. We compromised on a couch that was not as good since we had already invested so much money and added a chair and ottoman to our order in lieu of a refund at that time. The chair was also delivered damaged and delivery was going to be extremely delayed to get another. We made the decision to cancel the order and filed a complaint with the company about this process on 11/25/24. They waited 9 days to approve a refund and I still have not received a refund. After multiple calls they extend the 7-10 business day promise each time. I do not recommend shopping at this store and if a 9 day delay in even approving a refund is company policy I wouldnt shop at any.

• Review fromCassandra B

  Date: 10/25/2024

  5 stars
  Purchased multiple items and the Ashley company and the teams they work worth were great!

• Review fromDeborah K

  Date: 09/25/2024

  1 star
  Ive never had so many problems with a delivery and all my life I will never ever ever buy from Ashley furniture again. Ive been treated unfairly rudely trying to get my furniture delivered correctly. This is the seventh time that Ive had to try and get my furniture delivered completely. The first time they were missing items did not tell me that they were on backorder the second time, they lied and gave me a delivery date and I stayed at my home all day and nobody ever showed up or nobody ever called. Its just been a horrible experience. I called corporate to file a complaint. **************** said somebody would get back to me within 72 hours that was a month ago Ive never received a call or anything from anybody so now I am filing a complaint with the Better Business Bureau please please please do not buy from Ashley furniture They will give you the runaround and no compensation which I did not Receive for the inconvenience time and trouble and almost losing my job because of their neglect and deliveries issues

• Review fromAl C

  Date: 09/20/2024

  1 star
  !!!!! We purchased 2 recliners several months ago from Ashley. Each recliner had a phone usb port to charge a phone. One chair had a faulty charger. The store here would not even consider helping us get repair made to the chair. The chairs are non returnable. This was not revealed to us prior to purchase. They gave us a number to call to schedule repair. The number was useless. we finally got a number and was told the part would be ordered and sent to our home and THEN we could schedule a repairman. A part came in several weeks later. It was the complete bottom frame of the chair. A box 3ft x 4ft square. For a usb charger. I visited the store to try and get help. I was given another phone number. i called and was given the same instructions. Order another part and wait for it to come in. Several weeks later and i have received nothing. This store is a sham. No support whatsoever. No warranty. No service. No returns. I would not recommend buying so much as a vase from these people.

• Review fromCharlie S

  Date: 09/18/2024

  1 star
  If I could give zero stars, I would. We picked out the bedroom set we wanted, and we're excited about it. Our sales lady wrote up the order, but included pieces on the order that we had explicitly said we did not want. She had to revise the order. And then it happened again with different pieces that we had already stated that we did not want. Once the order was correct, we were told that everything was in stock, and set for our delivery date, other than one piece that we already knew was on backorder. It has now been a month since our original delivery date, and we still don't have a single piece of new furniture! A new delivery date gets confirmed every week, and I rearrange my work schedule to accept the delivery. And every week, the day before delivery is set, I get a call stating that they do not have all the pieces for our new bed! ***!! Haven't even heard from our salesperson once to inform us of what's going on. **************** has informed me that the salesperson should be giving us regular updates. We are so upset with the whole experience, that we aren't even excited about the new bedroom furniture anymore, and may just end up canceling the entire order! If you value your time and mental health, DO NOT PURCHASE FURNITURE FROM ASHLEY!!! Worst service I've received from any company at any point over my entire life!!!I absolutely believe that the salesperson tried to deceive us on purchasing our furniture! And, if the furniture ever shows up, I will be angry every time I look at it, knowing that the salesperson got her commission on it. The only thing that may save this $6,000 order, is if the salesperson's commission is docked, and credited to our bill. Beyond upset.

• Review fromAnna C

  Date: 09/04/2024

  1 star

  Anna C

  Date: 09/04/2024

  I purchased a sectional from this store and I tried to have the delivery man rearrange the couch so that I could see if it fit in my living room and he didnt understand what I was saying. I rearranged the couch myself and no matter how put the couch it didnt fit. I called to have them come pick it up cause the sales worker I worked with told my husband and I we had 30 days to return the couch after delivery if there was a problem they informed me they cant take the couch back. I will never get anything else from this store.

  Ashley HomeStore

  Date: 09/05/2024

  Hi there, ****!Thank you for bringing his matter to our attention.We deeply apologize for the inconvenience.Please note, per our Terms and Conditions provided at the time of purchase, "There are no returns/refunds once a delivery/pick-up is accepted. As such, please inspect the condition and functionality of your merchandise thoroughly." We would love to discuss this matter with your further. Please contact us by calling ************.Kindest regards,

• Review fromArminda R

  Date: 08/17/2024

  1 star
  I went to Ashley furniture in ********** at the **********************. They sold me a daybed when The delivery personnel came. They were slamming things around to install it after they left. They left me with a broken daybed. I called Ashley with my concerns. No matter what I said, they kept putting to red tape before anything. I am so disappointed I dont know what to do. I just want to share my story so that it doesnt happen to anyone else. It is not fair.

• Review fromangelica p

  Date: 07/18/2024

  1 star
  I was sold a bed and charged to my Ashley Credit card. Per rep in store I was approved for a certain amount but then she supposedly called the Credit card and said they gave me 10% more on my card so I would not have to pull more money out of my bank. Well then when i got my bill statement they went over my allowed credit card amount by the 10% they said the Ashley gave me which was untrue. Ashley now has charged off my account and report it which is fine. but now they are not giving me a charge off letter which i need since they reported the charge off date wrong. Ashley is now refusing to give me a letter so i can fix my credit and on top of that they keep reporting the account late and give me late fees even with my account being charged off. This company will kill your credit. please do not open from Ashley's ever go to a mom and pop shop for sure.

• Review fromSiobhan M

  Date: 07/09/2024

  1 star

  Siobhan M

  Date: 07/09/2024

  RE: Complaint Against Ashley HomeStore for Unresolved Refund Issue Dear Better Business Bureau,I am writing to formally lodge a complaint against Ashley HomeStore ( for their failure to process a refund of $737.78 that has been pending for nearly two months. Despite multiple attempts to resolve the issue directly with the company, I have not received the refund nor any satisfactory response.On 4/6/2024, I made a purchase from Ashley HomeStore, which I subsequently returned. I was assured that a refund would be processed to my **** card. However, as of today, 7/9/2024 , I have not received the refund.I have been in contact with Ashley HomeStore's customer care team multiple times. I was advised that proof of the refund had been posted to my **** card and that I would be contacted within two business days. Unfortunately, neither the refund has been posted nor has anyone reached out to me.My bank has confirmed that no credits from Ashley HomeStore have been received. I have documented all communications and can provide evidence if necessary.This delay and lack of communication have caused significant frustration and inconvenience. I am requesting the BBB's assistance in resolving this matter. If Ashley HomeStore continues to hold my money, I will have no choice but to pursue legal action to recover the funds.Thank you for your attention to this matter. I hope for a swift resolution.Sincerely,*****************************

  Ashley HomeStore

  Date: 07/10/2024

  Hello,Thank you for sharing your concerns with us. We sincerely apologize for any frustration and inconvenience this situation may have caused. At this time, all refunds have been processed and sent back to the payment method on file.We understand this may be frustrating, but we kindly ask that you contact your financial institution for more information on the status of your refund, as they will have the most accurate and up-to-date information. Again, we apologize for any inconvenience and appreciate your understanding.Best regards,