Business Profile

Consumer Finance Companies

World Acceptance Corporation

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Complaints

This profile includes complaints for World Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

233 total complaints in the last 3 years.
64 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out because Dawn with World Finance Corporation of Illinois located at **** ***** *** ****** ** *****, License Number CI.******* negligently and without my permission did a hard credit pull on my credit report.

On August 10th, 2023 at 12:50 p.m. I called World Finance Corporation of Illinois located in Pekin, IL and spoke to Dawn regarding what my current available renewal amount for my loan was. This inquiry does not require a credit pull as they simply look at what I owe v. what I have paid. At that time I explicitly made it clear that I did not want them to run my credit at this time due to me trying to purchase a house and that I did not think that was a good idea. I told her that if I was interested in doing any type of renewal or new loan, I would call back and discuss it further with them but that I DID NOT want anything done, I was simply just asking about my options, but did not wish to proceed further. I am unsure how I could have made this any more clear to her. There was no further communication.

On August 15th, 2023 I got a notification from ******* that World Finance had run my credit on August 14th, 2023, and it added a hard inquiry to my credit report. This is a clear violation of the Fair Credit Reporting Act and was recklessly done with full knowledge that I did not want my credit run for a new loan, as I had no intention of taking out a new loan after being told it would require my credit to be pulled. I have already submitted a verbal and written complaint with the corporate office of World Finance Corporation, however, I would like this reckless behavior to be investigated as it is a heinous act, knowing that I had no intention in proceeding further, and knowing I explicitly stated that I am in the process of trying to purchase a home and did not want my credit pulled and without any type of written or verbal consent from me in order to obtain my records.
Business Response
Date: 08/29/2023
** ** *** **** * *********** ***** ******** * *****

VIA EMAIL: (***********************)

August 23, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Corporation of Illinois (“World”)
Customer: ******** *****
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on August 15, 2021, and
received in our offices on August 16, 2023. The allegations of the complaint have been investigated.

In her complaint Ms. ***** stated that a hard pull on her credit was performed without her authorization.
• World apologizes for the experience that Ms. ***** had with the branch during her query on the
available monies if she renewed her account.
• World has submitted a request to ******* to remove the hard inquiry from Ms. *****’s credit
report.

As always, World seeks to assist Ms. *****. If she has any questions, she may contact the local branch or
our Customer Care center at ************** so we may attempt to assist her further.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:08/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Consumer's location: **** ******* ***** *** ****** **

I am trying to get a consolidated loan. My complaint is that World Finance is charging me with having electronic equipment and a ridding lawn mower and he is adding more electronic equipment to my file. I have no garden stuff. My condo unit takes care of all this. I have never had a lawn mower since 1994.

I would like for them to take all the electronic equipment off my loan. It has been paid off. I don't owe anything else but my payements.
Business Response
Date: 08/29/2023

** ** *** **** * *********** ***** ******** * *****
VIA EMAIL: (***********************)

August 18, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Acceptance Corporation of Missouri (“World”)
Consumer: ***** *****
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on August 10, 2023, and received
by our office on August 10, 2023.

In her complaint Ms. ***** stated that World is charging her for having electronic equipment and a riding lawn
mower on her account.
• The personal property mentioned in her complaint is the property that Ms. ***** indicated she owned and
agreed to use as security at time the current loan was opened.
• World is not charging Ms. ***** for the personal property that was listed. Ms. ***** only owes what is
stated on her loan contract.
• As a courtesy to Ms. *****, World has released the electronic equipment and riding lawn mower securing
this loan.
• Please see attached a copy of Ms. ******* contract and the Exhibit A showing the release of the property.

As always, World seeks to assist Ms. *****. If she is having difficulty making payments, she may contact the local
branch or our Customer Care center at ************** so we may attempt to be of further assistance.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:08/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not sign any paperwork or documentation that says I have to pay this creditor at this location, or that they could damage my credit score.
Secondly, I made a payment to the woman in the prattville Alabama location of 85 dollars once I apologized and asked for reassurance on my due dates.
Whoever is in the office when i resided in that county in 2020, either forgot to submit it, never made it public, never informed me on my information. Now, my fico score is paying for it. That’s crazy.
Business Response
Date: 08/15/2023
August 9, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Acceptance Corporation of Alabama (“World”)
Consumer: ***** ******
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on August 02, 2023, and received
by our office on August 03, 2023.

In his complaint Mr. ****** stated that he does not remember signing any paperwork for this loan but made a
payment of $85.00.
• Mr. ****** obtained his loan from our Prattville, AL office on October 10, 2020, in the amount of $342.00
and agreed to repay it in (6) monthly installments of $57.00. No payments have been made on the account
and the date of first delinquency is listed as January 31, 2021. The account was charged-off due to non-
payment on May 19, 2021.
• Please see attached the contact bearing Mr. ******** signature as well as the account’s transactional
activity. World has no records of a payment of $85.00.
• If Mr. ****** still believes that this account was opened fraudulently, World will need the following
documents to investigate the claim of identity theft.
o Fully completed ID Theft Affidavit
Available at *****************************
o Clear copy of Mr. ******** government issued photo-identification (e.g., driver’s license, state-
issued ID card, passport)
o Signed Police Report stating ID Theft

• Please mail these documents to the following address so that we may investigate.
World Acceptance Corporation
ATTN: Compliance
**** *** ****
*********** ** *****
• A written response will be provided to Mr.****** with the outcome of the investigation.

As always, World seeks to assist Mr. ******. If Mr. ****** has any questions, he may contact our Customer Care
center at ************** so we may attempt to be of further assistance.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:07/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom this may concern, I am not liable for this debt WORLD FINANCE CO *** ********* ******** *********** ** *****. I do not have a contract with WORLD FINANCE CO *** ********* ******* *********** ** *****, they did not provide me with the original contract as requested.
Business Response
Date: 08/14/2023
August 7, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Company of South Carolina, LLC (“World”)
Consumer: *** *****
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on July 28, 2023.

In her complaint Ms. ***** stated that she has no knowledge of this account and had previously requested
validation with no response from World.
• World cannot find an application with Ms. *****’ name in our system.
• If Ms. ***** could provide her full social security number or full account number, World will continue
our investigation into her complaint.
• Ms. ***** can mail that information to:

World Acceptance Corporation
ATTN: Compliance
** *** ****
********** ** *****

World needs the following to conduct an investigation:
1. Fully completed ID Theft Affidavit
Available at *****************************
2. Clear copy of Ms. *****’ government issued photo-identification (e.g., driver’s license, state-
issued ID card, passport)
3. Signed Police Report stating ID Theft

Ms. ***** can mail these documents to the following address:
World Acceptance Corporation
ATTN: Compliance
**** *** ****
*********** ** *****

A written response will be provided to Ms. ***** with the outcome of the investigation.

As always, World seeks the opportunity to assist Ms. *****. If Ms. ***** has any additional questions regarding
this account, she may contact our Customer Care center at ************** so we may attempt to be of further
assistance.
Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:07/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took a small personal loan out 5 or 6 years ago. I paid every payment on that loan. 2 weeks after I paid off the loan they called and said I owed them another payment. I do not and they can't tell me why I owed them another payment. They've been reporting on my credit the last 5 or 6 years this loan and "late fees" keep increasing even when the account is closed. I've disputed with all credit bureaus multiple times for 5 years. It was 5 month term loan. I paid 5 months and it's accounted for on payment history. They keep increasing the "late fee" when I owe them nothing.
Business Response
Date: 08/10/2023
August 1, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Company of South Carolina, LLC “World”)
Consumer: ***** ********
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on July 25, 2023, and received by
our office on July 26, 2023.

In his complaint Mr. ******** stated that he paid off a loan, but that World is increasing the late fees on a closed
loan.
LN #: 01-******-NPM [DM ] CONTRACT : 12/12/17 HIGH CRED: 238 08/01/23
XXX-XX-**** MAKER 1st PAY : 01/12/18 AVAIL: 0.00D QUEUE: AST
********, ***** ONN LOAN AMT : 325.00 OPEN/CLOS: 1 TERM : 5
**** ****** *** ******* : 65.00 LAST DUE : 05/12/18 137.20
******, ** ***** PDTH/LC :**** **** NEXT DUE :
DEF/ADEL : PAID LAST: 04/09/18 71.40
CON: **** ************
CELL: ************ BALANCE : 130.00 REC: **** ************
EMP: PATRICIA GRAND PAYOFF : 198.74 LC : 7.20 DL/REC: 9999.99
************ DUE ---->: 198.74
PAYMENT HISTORY

DATE CD REF AMOUNT OTHER INT/LC PRIN PDTH OTHER INT/LC PRIN
****** DM 1217 325.00
****** PY CSHBR 138.00 7.20 130.80 0218 194.20
****** PA PHDBT 71.40 7.20 64.20 **** 130.00
****** PL WP **** 130.00
v:_
• Mr. ******** obtained a loan from the ******, SC branch on December 12, 2017, in the amount of $325.00
and agreed to repay it in (5) monthly installments of $65.00 starting on January 12, 2018. Two payments
totaling $209.40 were received, and the date of first delinquency is listed as June 30, 2018. The account
was charged-off due to lack of payments on October 24, 2018. Please see attached the account’s
transactional history as evidence.
• The above information does not reflect Mr. ********’s account payoff balance as it is subject to additional
interest based on the unpaid balance. The payoff balance as of the date of this response is $198.74.
• Based on World’s investigation which included but was not limited to a review of Mr. ********’s
tradelines, no inaccuracies were found in the data furnished to the credit reporting agencies
(“Agencies”).
As always, World seeks to assist Mr. ********. If he is having difficulty making payments or would like to discuss a
settlement agreement, he may contact our Customer Care center at ************** so we may attempt to be of
further assistance.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:07/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It should be known that at current time, I do have a closed account under account # ****** reporting from WFO to ******* that is in violation of the F.C.R.A. and also violates due process of federal law because information on this account is incorrect and affecting my credit rating. A dispute was filed with ******* and denied due to WFO asserting information on report was correct. A copy of the consumer's smart credit 3 bureau report is herein incorporated for review so said error can be ascertained and verified for rectification. Said error is: WFO has/is reporting to ********** and ******** that I have 2- 30 days late, 1- 60 days late, and 2- 90 days late. Contrary, WFO is reporting to ******* that I have twenty three ( 23 ) 90 days late. This is incorrect, false, and ludicrous. There is no way I have 23 90 days late that is being reported to *******!!! Why this incorrect astronomical number is being reported to ******* is unknown to me and befuddling in nature. This needs to be rectified or other complaints will be promulgated to the FTC, CFPB, and the State attorney General's Office for review.
Business Response
Date: 08/09/2023
August 1, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Company of Georgia, LLC (“World”)
Consumer: ***** ******
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on July 23, 2023, and received by
our office on July 24, 2023.

In their complaint Mr./Ms. ****** stated that their credit report is reflecting incorrectly as they do not have a 90+
days delinquency spanning 23 months.
• Mr./Ms. ****** obtained a loan from the Newnan, GA branch on December 17, 2020, in the amount of
$864.00 and agreed to repay it in (9) monthly installments of $96.00 starting on January 17, 2021. Two
payments totaling $235.00 were made, and the date of first delinquency is listed as May 31, 2021. The
account was charged-off due to lack of payments on September 15, 2021. Please see attached the account’s
transactional history as evidence.
• World’s investigation included but was not limited to a review of Mr./Ms. ******’ tradelines.
• As Mr./Ms. ******’ account has been in a charged-off, delinquent status for 23 months.
• World furnishes the same data to all three credit reporting agencies (“Agencies”) once a month. The data
being furnished to the Agencies for Mr./Ms. ******’ account is accurate. How the Agencies show that
information is up to them.
LN #: ************* [NB ] CONTRACT : 12/17/20 HIGH CRED: 530 08/01/23
XXX-XX-**** MAKER 1st PAY : 01/17/21 AVAIL: 0.00D QUEUE: AST
******, ***** ****** OON LOAN AMT : 864.00 OPEN/CLOS: 1 TERM : 9
** **** ****** PAYMENT : 96.00 LAST DUE : 09/17/21 709.00
*********** ** ***** PDTH/LC :**** 0321 NEXT DUE :
DEF/ADEL : PAID LAST: 04/01/21 175.00
CON: *** ************
H:************ C:************ BALANCE : 659.00 REC: 810 ************
EMP: SOCIAL SECURITY PAYOFF : 842.31 LC : 10.00 DL/REC: 9999.99
DUE ---->: 842.31
PAYMENT HISTORY

DATE CD REF AMOUNT OTHER INT/LC PRIN PDTH OTHER INT/LC PRIN
****** NB **** 864.00
****** PA PHDBT 60.00 10.00 50.00 **** 814.00
****** PA PHDBT 175.00 20.00 155.00 **** 659.00
****** PL LW **** 659.00
.
F4-DATE, F7-EXIT, SCROLL LINES (UP)-^, (DOWN)-v:_
As always, World seeks to assist Mr./Ms. ******. If they are having difficulty making payments or would like to
discuss a settlement agreement, they may contact our Customer Care center at ************** so we may attempt
to be of further assistance.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:07/19/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed my taxes with this company and paid them all fees I owed for them filing my taxes. I did not owe any state or federal taxes. My husband and I filed separately but at the same time with the same company. I did receive my state and federal tax checks just fine after the fees, but when it was time for the GA Tax Relief checks from Kemp to come in my husband received his full $350 which was sent to our mailbox. My tax relief refund check was sent to World Finance where they had taken everything except a $1 which they cut me a check for. I didn't receive the original check from the State of GA and i know that tax preparers are not supposed to be sent those checks. I have contacted the company with no help from them. They act like there is no way to know if or why World Finance took the money.
Business Response
Date: 08/04/2023
July 28, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Company of Georgia, LLC (“World”)
Consumer: ****** *******
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on July 19, 2023, and received by
our office on July 19, 2023.

In her complaint Ms. ******* stated that she received her state and federal returns correctly, but only received a
$1 of the Georgia Tax Relief Kemp check.
• After our investigation, World agrees with Ms. ******* that her state and federal tax returns and refunds
were handled correctly.
• World cannot determine why the state of Georgia sent funds in the amount of a dollar to be issued to Ms.
*******. World did not receive any information regarding what the dollar was for.
• All fees associated with the filing of Ms. *******’s tax return were correctly taken out at the time Ms.
*******’s state and federal returns came back. No further monies were withheld.
• World urges Ms. ******* to reach out to the Georgia Department of Revenue to receive any information
about the dollar refund at ************.

As always, World seeks to assist Ms. *******. If she has any further questions, she may contact the local branch or
our Customer Care center at ************** so we may attempt to be of further assistance.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reviewed my Consumer Reports and noticed that there was an inaccurate account(s) on my credit report

ACCOUNT NAME: ****** ** ***** ACCT#************

Account number - ************
ACCT#************

Account number ************

Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy.

I contacted ********, **********, ******* and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to me.

This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can't be verified by any evidence or proof.
Business Response
Date: 07/26/2023
July 15, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Corporation of New Mexico (“World”)
Consumer: ****** *****
Complaint ID: ********

Dear Sir or Madam:

This letter is in response to the above-referenced complaint filed with your office on July 5, 2023.

In his complaint Mr. ***** stated that he reached out to the credit reporting agencies (“Agencies”) and
did not receive a response.

• Mr. ****** received a loan 12050512**** from the Las Cruces, NM branch on January 24, 2018,
in the amount of $945.00 and agreed to repay it in (9) monthly installments of 105.00 beginning
February 24, 2018. Five payments were received totaling $540.50, and the date of first
delinquency is listed as July 31, 2018. Mr. ****** refinanced Account 12050512**** into Account
************.
• Mr. ****** current Account ************ was obtained on October 1, 2018, in the amount of
$945.00 and agreed to repay it in (9) monthly installments of $105.00 beginning November 1,
2018. Eight payments were received totaling $761.25.00. A payoff amount of $210.00 was
received on June 7, 2019.
• Based on our investigation, no inaccuracies were found.
• Please find attached both accounts’ transactional activities as cited above.

As always, World seeks the opportunity to assist Mr.******. If Mr. ****** has any additional questions
regarding this account, he may contact our Customer Care center at ************** so we may attempt
to be of further assistance.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:06/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with World Finance. I do not have a contract with World Finance. They did not provide the original contract as requested.
Business Response
Date: 07/18/2023
July 10, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Acceptance Corporation of Alabama (“World”)
Customer: ******* ******
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on June 30, 2023.

Mr./Ms. ****** indicated that the account under their name does not belong to them. In order to do a
thorough investigation of identity theft the following documents are needed:

1. Fully completed ID Theft Affidavit
Available at *****************************

2. Clear copy of Mr./Ms. ****** government issued photo-identification (e.g., driver’s license,
state-issued ID card, passport)

3. Signed Police Report stating ID Theft

Please mail these documents to the following address so that we may investigate.
World Acceptance Corporation
ATTN: Compliance
**** *** ****
*********** ** *****

A written response will be provided to Mr./Ms. ****** with the outcome of the investigation.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:06/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i am not libel for this debit for world finance i do not have a contract with world acceptance corporation they have me owing 820 with another company when its supposed to be 769 on world finance
Business Response
Date: 07/18/2023
July 3, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Acceptance Corporation of Missouri (“World”)
Consumer: ******* *********
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on June 26, 2023, and received by
our office on June 27, 2023.

In her complaint Ms. ********* stated that she does not have a contract with World.

• Ms. ********* obtained a loan from the Grenada, MS branch on November 26, 2018, in the amount of
$769.56 and agreed to repay it in (9) monthly installments of $89.56 starting on January 03, 2019. No
payments were made, and the account was subsequently charged off on July 12, 2019. The date of first
delinquency is listed as March 31, 2019.
• Please see the contract bearing Ms. *********** signature for the above listed account.

Further, Ms. ********* stated that the amount on the loan should be $769.00 and not $820.00.
• Ms. *********** loan was taken out in the amount of $769.56; however, the account is subject to the accrual
of interest based on the unpaid balance. As of the date of this letter Ms. ********** payoff amount is
$820.25.

As always, World seeks to assist Ms. *********. If she is having difficulty making payments or would like to discuss a
settlement agreement, she may contact our Customer Care center at ************** so we may attempt to be of
further assistance.

Sincerely,

World Acceptance Corporation
Compliance Department

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World Acceptance Corporation

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World Acceptance Corporation is NOT a BBB Accredited Business.

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World Acceptance Corporation is NOT a BBB Accredited Business.