Business Profile

Consumer Finance Companies

World Acceptance Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for World Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

233 total complaints in the last 3 years.
64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have settled this account and this has not been properly updated. This is effecting my future purchases and needs to be resolved immediately.
Business Response
Date: 07/17/2023
June 29, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: WFC Limited Partnership (“World”)
Consumer: ******** ******
Complaint ID: ********

Dear Sir or Madam:

This letter is in response to the above-referenced complaint filed with your office on June 21, 2023.

In her complaint Ms. ****** stated that the account is not reflecting as settled.

Ms. ****** obtained a loan from our Dallas, TX branch on May 26, 2022, in the amount of $1,490.00
and agreed to repay it in (10) monthly installments of $149.00 beginning June 26, 2022. No payments
were made on this account, and the date of first delinquency is listed as August 31, 2022. The account
was charged off due to non-payments on November 14, 2022. The account has been sold to, Security
Credit Services, in December 2022. Ms. ****** was notified of this sale and the contact information for
all future communications regarding the account.

As World is no longer the owner of the account, all communications regarding this account should be
directed to:

Customer Inquiries:
Security Credit Services, LLC
Attn: Customer Inquiries:
**** *** ****
*** ********** *****
******* ** *****
**************

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notice that I have a collection from WORLD FIN on my credit report. It says it was opened on $573 for ************ with account number starting in ************ that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

I would like for this collection to be removed asap or I will file a CFPB and FTC report.
Business Response
Date: 07/17/2023
June 29, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Corporation of Illinois (“World”)
Customer: ****** ********
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on June 21, 2023.

In her complaint Ms. ******** stated the account was opened without her permission and is not his. No documents
were submitted with Ms. ******** complaint for World to conduct a thorough investigation into identity theft.
However, if Ms. ******** submits the following documentation World will conduct that investigation.

1. Fully completed ID Theft Affidavit
Available at *****************************

2. Clear copy of Ms. ********’s government issued photo-identification (e.g., driver’s license, state-issued
ID card, passport)

3. Signed Police Report stating ID Theft

Please mail these documents to the following address so that we may investigate.
World Acceptance Corporation
ATTN: Compliance
**** *** ****
*********** ** *****

A written response will be provided to Ms. ******** with the outcome of the investigation.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:06/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm following up on a complaint I submitted against company for innacuratley reporting my account late I received response and it is contradicting from the response company stated my first date of "delinquency " was on March 30 2021 but payment shows marked on time from companies response letter on the screenshot of my report there is late payments marked late from December 2020 all the way to August 2021 which shows marked on time for April, July and August and no payment information for remainder months on document provided by world finance how is that possible. I'm asking that this tradeline be removed from my credit report for failure to accurately report and going against my consumer rights.
Business Response
Date: 07/05/2023
June 23, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: *** ******* *********** *********
Consumer: ********* ********
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on June 14, 2023, and received by our
office on June 15, 2023.

In her complaint Ms. ******** stated that World inaccurately reported the date of first delinquency as March 30, 2021,
and late payments.
• Ms. ******** obtained the loan on September 18, 2020, with a monthly payment schedule of $76.00 to be paid
on the 18th of each month for seven months.
• Ms. ******** failed to pay the first five payments and date of first delinquency was Marcy 30, 2021.
• Ms. ******** did make a payment in March 2021 which was a month where a payment was contractually due.
The payment was posted to the outstanding balance. However, it did not satisfy the full outstanding balance, nor
did it remove the prior missed payments.
• As of the date of this letter, the account has a zero-dollar balance but was not paid as contractually scheduled.

World seeks to assist Ms. ********. If she has any further questions, she may contact our Customer Care center at ******
******** so we may attempt to be of further assistance.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:05/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 16th I made a normal monthly payment of $203, then on February 17th I had an unauthorized debit from my checking in the amount of $185. I immediately contacted the company, several times over several days, without any response, so I eventually called my local branch, they were able to locate the additional payment, but could not see that it reduced my overall loan balance & looked to be "just sitting there" and they were "appalled" that it was unauthorized, so they said that they would contact corporate on my behalf "but they may not answer them either". I haven't heard back from anyone on this issue, I absolutely no longer want to do business with a company that takes unauthorized payments & is irresponsible with how they run their business. I'd like to see my loan paid in full, for their irresponsibility & lack of customer service. If I had not paid my bill, they call none stop, but they have messed up & I cannot seem to make contact with them, nor as anyone offered a resolution.
Business Response
Date: 06/20/2023
June 9, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Corporation of Tennessee (“World”)
Consumer: ******* *****
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on May 26, 2023, and received by
our office on May 30, 2023.

In her complaint Ms. ***** stated that an unauthorized payment was made on her account.

Ms. ***** obtained a loan from our Jasper, TN branch on April 29, 2022, in the amount of $6290.00 and agreed to
repay it in (34) monthly installments of $185.00 starting on May 29, 2022. She has made 11 payments totaling
$2,355.00. Please see attached the account’s transactional history as evidence.

The two payments in question show on the account as:
2/14/2023 PA CUBT (online payment) $200.00
2/16/2023 PA CUBT (online payment) $185.00

Based on our review of the payments posted it was confirmed that they were made via an online portal and were
not part of recurring payment set-up. Authorization for the payments was made at the time the payment information
was entered into the portal. World does not save card information on any on single transaction payments. Therefore,
the cards/accounts used in payment were entered in at the time of the transaction as well as the authorization
approval.

As always, World seeks to assist Ms. *****. If she is having difficulty making payments, she may reach out to the local
branch directly, or she may contact our Customer Care center at ************** so we may attempt to be of further
assistance.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:05/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not own this account. In accordance with the Fair Credit Reporting Act WORLD FINANCE CORPORAT Account #*********** , has violated my rights.

15 U.S.C 1681 section 602 A. States I have the right to privacy

15 U.S.c 1681 section 604 A Section 2; It also states a consumer reporting agency cannot furnish an account without my written instructions
Business Response
Date: 06/01/2023
May 25, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: WFC Limited Partnership (“World”)
Customer: ****** *******
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on February 15, 2023.

Mr. ******* obtained his account from our Monahans, TX office on January 17, 2019, in the amount of $2,172.00
and agreed to repay it in (12) monthly installments of $181.00 beginning February 17, 2019. Five payments were
received totaling $955.00, and the date of first delinquency is listed as July 31, 2019. The account was charged-off
due to lack of payment on March 24, 2020. Unfortunately, after unsuccessful attempts to assist Mr. *******, due
to lack of payments World did place her account with a third-party collection agency, Accelerated Financial Solutions,
LLC in November of 2021.

In his complaint Mr. ******* stated the account was opened without his permission and is not his. No documents
were submitted with Mr. ******* complaint for World to conduct a thorough investigation into identity theft.
However, if Mr. ******* submits the following documentation World will conduct that investigation.

1. Fully completed ID Theft Affidavit
Available at *****************************

2. Clear copy of Mr. *******’s government issued photo-identification (e.g., driver’s license, state-issued
ID card, passport)

3. Signed Police Report stating ID Theft
Our investigation will include, but not be limited to, contacting the issuing Police or Sherriff’s
Department to confirm their representation of the submitted materials.

Please mail these documents to the following address so that we may investigate.
World Acceptance Corporation
ATTN: Compliance
**** *** ****
*********** ** *****

A written response will be provided to Mr. ******* with the outcome of the investigation.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:05/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom This May Concern:
I have contacted your company numerous times by phone, mail, and email. All documents requested by your company (police report, detective's letter, FTC identity theft affidavit, copies of IDs, proof of address) were submitted multiple times by certified mail and by emails to ****************************** and ************************************. Nevertheless, your company keeps reporting the fraudulent loan of $3,957 issued on August 10, 2022 to all credit bureaus monthly, effectively destroying my credit and bringing my score down from 850 to 705 and my insurance premiums up.
Your company issued this loan without exercising due diligence on the loan application. The SSN was mine, but the name and address were very different from my credit records. No verification of employment with employer reporting my wages to Social Security administration was done either. Not only my name and address were not verified, your company reported new name and new address under my SSN to credit bureaus in connection with this loan.
Please:
1. Take the fraudulent loan off my records in its entirety.
2. Send me copies of the documents you used to verify the accuracy of my account. Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your files at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of the disputed account, then delete it immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 05/18/2023
May 12, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Corporation of Tennessee (“World”)
Consumer: ****** *******
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on May 02, 2023.

We have reviewed the documents that you provided. After conducting a thorough investigation into this matter, we
have concluded that someone did obtain a loan with our company using your personal information. Due to the
account’s delinquency, it was charged off on March 14, 2323, and was later sold to ****** ******* *** Credit Services
in April 2023.

As a result of our investigation, we have updated our systems and requested to each Credit Reporting Agencies
(“Agencies”) that the World Finance Corporation Account #*********** be deleted from your credit reports. Please
allow 20 days for the deletion to reflect on your credit report. We have also submitted a request for the removal of
the initial credit inquiry to *******. Please note, this update can take ******* up to eight weeks to process.

As always, World seeks the opportunity to assist Ms. *******. If Ms. ******* has any additional questions regarding
this account, she may contact our Customer Care center at ************** so we may attempt to be of further
assistance.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:05/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did my taxes with this company. I received a letter from IRS stating $300 was owed to me and that they sent it to World Finance to give it to me. I would then need to go into world finance and pick up the check. Well when I went the other day, they refused to give me the check and first acted like they knew nothing about it. They then told me I would have to submit a form to the IRS before I could get payment. I've spoken to the IRS twice and they said that is not true.
Business Response
Date: 05/17/2023
May 11, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Acceptance Corporation of Alabama (“World”)
Consumer: ******* ******
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on April 28, 2023, and received by
our office on May 01, 2023.

In her complaint Ms. ****** stated that she received information from the IRS regarding a refund that was sent to
World and when she went to the branch, where she was denied the refund.

Ms. ****** had her 2021 taxes in February of 2022 with World and was notified that a tax refund check was available
to pick up. Ms. ****** did not come to the branch until recently to claim the tax refund check. Due to the late date
of pick-up World must file an affidavit of reissuance of the tax refund check with the bank. The bank requires a valid
ID to be sent with that affidavit. Ms. ****** informed the branch at that time that she did not have a valid ID. She
did indicate to the branch that she would return with a valid ID so the affidavit could be completed.

As of the date of this response Ms. ****** has not returned to the branch with the requested valid ID.

As always, World seeks to assist Ms. ******. If she has any additional questions or concerns she may contact our
Customer Care center at ************** so we may attempt to be of further assistance.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:04/21/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a loan with this company, the interest were outrageous so I decided to pay it off on 04/07/2023 and they told me that I was going to receive an email confirmation right away and a letter in 5 days for my pay off, as of today 04/20/2023, I have not received either one of them.
I called today and they totally disregard my concern and the person in the phone didn’t even care about the situation.
Customer Answer
Date: 05/02/2023

Better Business Bureau,

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******
Business Response
Date: 05/02/2023
May 1, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Company of Utah, LLC (“World”)
Consumer: ****** *******
Complaint ID: ********

Dear Ms. Rigdon:

This letter is in response to the above-referenced complaint filed with your office on April 20, 2023, and received by
our office on April 21, 2023.

Ms. ******* obtained a loan from the *****, UT branch on October 07, 2022, in the amount of $1134.00 and agreed
to repay it in (9) monthly installments of $126.00 starting on November 07, 2022. Ms. ******* paid off the account
early on April 07, 2023. The account was in good standing at the time of payoff.

World apologizes for the frustration that Ms. ******* experienced in receiving the document she requested indicating
that the account has been paid in full. Please see attached a copy of the stamped “Paid in Full” contract as well as
the account’s transactional activity.

As always, World seeks to assist Ms. *******. If she has any further questions regarding this account, she may contact
our Customer Care center at 1-888-******** so we may attempt to be of further assistance.

Sincerely,

World Acceptance Corporation
Compliance Department

Attachment(s)
Initial Complaint
Date:04/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In accordance with the Fair Credit Reporting Act. The list of accounts below has violated my federal protected consumer rights to privacy and confidentiality under 15 USC 1681.

Account Name: WORLD FINANCE CORPORATION
Account#: ***********
Date Open: Nov 11, 2019
Has violated my right.

Account Name: **** ******* ** **
Account#: **********
Date Open: Oct 9, 2020
Has violated my rights.

Account Name: ******** *** ***********
Account#: ****************** Date Open: Jun 30, 2022
Has violated my rights.

15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 section 604 A section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions

15 U.S.C. 1681C. (a)(5) Section States: no consumer reporting agency may take any consumer reporting containing any of the following items of information. Any other adverse item of information , other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C 168s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting if the person knows or has reasonable cause to believe that the information is inaccurate
Business Response
Date: 05/02/2023
April 21, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Company of Georgia, LLC (“World”)
Consumer: ******** *******
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on April 19, 2023.

In Ms. *******’s complaint she stated that World is in violation of 15 U.S. §1681, FCRA §602 (a) and 15 U.S. §1681,
FCRA §604(a)(2). World’s position is that those regulations are concerning credit reporting agencies (“Agencies”).
World is not an Agency, nor do we publish credit reports. World’s obligation under FCRA is to furnish accurate
account information for a total of seven years from the date of first delinquency to the Agencies.

Ms. ******* obtained a loan from the Morrow, GA branch on November 11, 2019, in the amount of $438.00 and
agreed to repay it in (6) monthly installments of $73.00 starting on December 11, 2019. No payments were made on
this account, and the date of first delinquency is listed as February 29, 2020. The account was charged-off due to
lack of payment on June 25, 2020. World received a payoff in the amount of $507.60 on July 30, 2020.

World has not and does not find any inaccuracies in the information being furnished for Ms. *******’s account.
World’s obligation under the FCRA is to furnish accurate account information for a total of seven years from the date
of first delinquency. Ms. *******’s account will be furnished through June of 2027.

As always, World seeks the opportunity to assist Ms. *******. If Ms. ******* has any additional questions regarding this
account, she may contact our Customer Care center at ************** so we may attempt to be of further
assistance.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:04/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company sent a wage assignment to my employer. I worked it out with them and they were supposed to send a fax to my employer withdrawing the wage assignment. I've asked for this three times, they have not done it, and now my employer is contacting me. I need this taken care of and they are unresponsive.
Business Response
Date: 04/27/2023
April 20, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Corporation of Illinois (“World”)
Consumer: ***** ********
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on April 10, 2023, and received by
our office on April 10, 2023.

World did send a Wage Demand to Ms. ********’s employer on February 02, 2023. Ms. ******** did refinance her
account on February 13, 2023 and therefore the wage garnishment is withdrawn.

World apologizes for the experience Ms. ******** had in getting the withdrawal document. Please see the attached,
the withdrawal of the Wage Demand.

As always, World seeks to assist Ms. ********. If she has any further questions or concerns, she may contact the local
branch or our Customer Care center at 1-888-******** so we may attempt to be of further assistance.

Sincerely,

World Acceptance Corporation
Compliance Department

Attachment(s)

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