Business Profile

Consumer Finance Companies

World Acceptance Corporation

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Complaints

This profile includes complaints for World Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

232 total complaints in the last 3 years.
64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have the right to privacy! World Finance have not received a debt validation letter from me to transfer my information to another debt collector! The Privacy Act of 1974 (5 U.S.C. § 552a) protects personal information held by the federal government by preventing unauthorized disclosures of such information.
Initial Complaint
Date:01/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
World Finance Corporation (PO Box **** Greenville SC 29607) has closed my account/written off debt. But continuously keeps reporting that I owe a balance to them. Trying to tank my credit score on purpose this has been going on since 2019. I initially borrowed $300-$400 now they are saying I owe them in the amount of $3,301. I am currently in bankrupcty they are fully aware that I am and yet still keeps trying to sabotage my credit score on purpose. They have even went so far to check my credit score without my permission. My discharge date is 1/17/23 if this continues I will have no choice but to pursue legal action against this company. For being in violation with the FDCPA. They are fully aware of what they are doing, and I fear that they maybe doing it to other consumers.
Business Response
Date: 01/31/2023
January 16, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Corporation of Wisconsin (“World”)
Consumer: ****** *******
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on January 06, 2023. The
allegations of the complaint have been investigated.

Ms. ******* obtained her account from our ****** ***, WI office on July 02, 2019, in the amount of $770.00 and
agreed to repay it in (10) monthly installments of $77.00 beginning August 02, 2019. No payments were made on
the account and the date of first delinquency is listed as October 31, 2019. The account was charged-off due to non-
payment on February 25, 2020. The account was coded on September 28, 2021, for Chapter 7 bankruptcy and the
dismissal of that case was coded for February 10, 2022. The account has since been coded into a new Chapter 7
bankruptcy case on October 14, 2022.

World is furnishing Ms. *******’s account to the credit reporting agencies (“Agencies”) as being in a Chapter 7
bankruptcy. While Ms. *******’s account is in bankruptcy status the account does not accrue interest on the unpaid
balance and is only subject to the amounts that were showing, as of the date of petition on October 14,2022. Please
note that the after the first Chapter 7 case was dismissed all interest was applied back to Ms. *******’s account
according to the terms of her loan agreement.

Based on the review of the account, the information reported to the Agencies is correct and according to industry
standards.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:01/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My taxes were prepared by Debra *** B****** on February 1, 2022. After personally reviewing the forms March, I noticed that she had entered my W2 numbers incorrectly. Box 3#'s were put into Box 4 and Box 4#'s were put into Box 3. I then called the IRS and the rep confirmed the errors. I called Debra immediately after and she said she'd look over my return. By the end of the next following week- 12th of March, I still hadn't heard from her so I went in person on March 14. Immediately when I sat down, she confirmed that she saw the errors she made the week prior. I then said, so you weren't going to call me to come in to fix it and she replied that she had been busy. Since submitting the amendment, I called the IRS to get an update and they said they had sent out two letters in which I never received. The rep read them to me over the phone. My refund was sent to World Finance on October 21st and they took the $3000 advance out on October 25th. I called on October 28th to personally come in and pick my tax funds up by check but was told by Melissa that it was not there. She said Debra was out for two weeks for surgery and to call back then. I called and was told their checks expired after October 31 of every year and that I need to reach out to ***, their third party who issues checks after the expiration date. I signed a form on November 16 to have it sent by mail and should've been received within 7-10 business days but never came. I called *** several times and the last Rep I spoke with on December 6 said I should've received it no later than December 2. Someone changed my zip code so I have no access to speak with *** Rep. I was sent another form on December 12 by Allen @Rossville GA to reissue check to be sent to supervisor Tonya at the Cummings GA location but still nothing. I have a personal loan I was pl***ing to pay off in full but the account has been sent to collections December 2 which will cost me my entire refund. Seeking Legal Counsel.
Business Response
Date: 03/07/2023
January 13, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Company of Georgia, LLC (“World”)
Consumer: ****** ***********
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on December 31, 2022, and
received by our office on January 01, 2023. The allegations of the complaint have been investigated.

World apologizes for the difficulties with Ms. ************* experience. Based upon our investigation, Ms.
************* refund check was reissued by *** on December 14, 2022, and is expected to arrive January 18, 2023,
to the World Acceptance Cumming's Georgia location. In addition, World has submitted a request to the Credit
Reporting Agencies ("CRAs) to delete the tradeline associated with the personal loan impacted by this matter. Please
allow 45-60 days for this to be reflected on Ms. ************* credit report.

If Ms. *********** had any further questions, she may contact our Customer Care center at ***************

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:12/23/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/12/2022 I ***** ********** went to get a loan from them and it was approved i deposited the check in my bank account and the day after mine and my husband's account were restricted from that day on our bank ****** ***** kept all our funds on hold we provided that the check was indeed legitimate on 12/14/2022 but the business had to call to confirm that the check was indeed legitimate otherwise the wait would be 10 days from the date of restriction ***** gave us the option to have world finance call ***** to confirm to release our account they did but still nothing changed on our end we gave ***** their information but ***** wouldn't accept the phone number or address provided because the place of business or phone number is not registered in the business contacts database. So our check is still on hold and our account is still restricted which world finance has not done anything to resolve or assist our situation. Now on 12/21/22 our accounts and restrictions will be lifted it was but our accounts are still restricted even though the check has been officially cleared. And we need answers but either World Finance or ***** ***** or ***** Bank for that matter aren't doing anything to either resolve this or simply remove our account restriction
Business Response
Date: 01/11/2023
January 5, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Corporation of New Mexico (“World”)
Consumer: ***** **********
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on December 23, 2022 and
received by our office on December 27, 2022. The allegations of the complaint have been investigated.

In her complaint Ms. ********** stated that the check she deposited from World was put on a hold with ***** Bank
and that World is not cooperating in assisting getting the issue cleared up.

Ms. ********** opened her account from our Albuquerque, NM branch on December 13, 2022. The proceed totaling
$1820.75 for the loan were given to Ms. ********** via a check. Ms. ********** attempted a mobile deposit of the
check with ***** Bank. The front of the check has the verbiage that states “MOBILE DEPOSIT PROHIBITED”. The
check cleared World’s account on December 14, 2022. Please see the attached check showing the posting date, as
well as the verification from ***** ***** indicating the monies were sent to ***** Bank.

Ms. ********** can take the attached verification from ***** ***** to her bank to show that the money is available.

If Ms. ********** has any further questions, she may contact the local branch or our Customer Care center at **
************.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:12/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern,

This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.

WORLD FINANCE CORPORAT 14820032**** $761.00

Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 01/03/2023
December 19, 2022

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Company of Kentucky (“World”)
Consumer: ****** ****
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on October 11, 2022. The
allegations of the complaint have been investigated.

This is the second compliant that World has received from the Better Business Bureau regarding Ms. ****** account.

Ms. **** received a loan from the Louisville, KY branch on June 01, 2018, under the name of Andrea Sheehan, in the
amount of $624.00. and agreed to repay it in (8) monthly installments of $78.00 beginning July 01, 2018. Four
payments were received totaling $386.00, and the date of first delinquency is listed as November 30, 2018. The
account was charged off due to non-payments on July 31, 2019. The account was coded for Chapter 13 bankruptcy
on July 31, 2019. Our records show that the bankruptcy was dismissed on July 22, 2021. The account transferred to
World branch #**** and was assigned account number *********** in November of 2022.

In World’s previous response to complaint ID ********, the contract bearing Ms. ****** signature was provided.
World is happy to provide that contract again, as well as the current account transactional activity.

Based on the review of the account, the information furnished to the credit reporting agencies (“Agencies”) is correct
and according to industry standards.

If Ms. **** has any questions regarding this account, she may contact the local branch or our Customer Care center
at **************.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:12/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was told that account was closed in my name with business @**** *** *** ** ***** * ********** ******* ***** and corporate address: *** *** **** *********** ** *****(need verification), however the manager there Cathy had a harassment attitude and have not let off. I had initiated a complaint earlier explaining the conditions of the collection process and my vulnerability to the collection procedure (scare tactics)
Business Response
Date: 12/22/2022
December 12, 2022

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Company of Georgia, LLC (“World”)
Consumer: ****** ************
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on December 01, 2022 and
received by our office on December 02, 2022. The allegations of the complaint have been investigated.

This is the second complaint World has received from the Better Business Bureau regarding Ms. **************
account.

Ms. ******** **** refinanced a loan from the Covington, GA branch on September 03, 2021, in the amount of
$7,650.00 and agreed to repay it in (30) monthly installments of $255.00 starting on October 03, 2021. She has made
seven payments totaling $1,785.00, and the date of first delinquency is listed as June 30, 2022.

In her current complaint, Ms. ************ stated that she was told her account was closed. World disagrees with
that statement as Ms. ************** account does not have a settlement agreement in place, nor has the balanced
been paid off. Please see the account’s transactional activity as evidence.

In the response to the rejection of complaint ID ********, World stated that Ms. ************** account had been
updated to no longer receive any outbound communications. That notation has not changed, and World cannot find
evidence that any communication has taken place with Ms. ************ since that time.

If Ms. ************ is having difficulty making payments or would like to discuss a settlement agreement, she may
our Customer Care center at **************.

Sincerely,

World Acceptance Corporation
Compliance Department
Customer Answer
Date: 03/23/2023
I am receiving harassment from World Financial Services located at **** *** ***, suite * *********, Ga 30014 branch office (Manager Cathy@************). I have reached out to her and she is demeaning, forceful, threatening and uncooperative which led her to trying to take money from a debit card without my authorization. I have tried in an amicable manner to keep her updated on the circumstances involving me having a financial crash after being an outstanding customer for years, but response remains the same: you don’t want to mess with me about this unpaid bill you owe. I have tried to resolve this issue in many ways even reaching out to the Better Business Bureau who informed me the debt was cleared by Her branch Manager and no account was found. I am dealing with husband health and surgery and hospitalizations even to include Covid and evictions from residence and lost of job and had to restart. She has also reached out to contacts in my phone and made them very uncomfortable. The forced debit transaction can be verified. Also checked the payoff that shows a substantial increase. This has to stop and should not continue. This is lawlessness and through no fault of my own but unfortunate circumstances.
Customer Answer
Date: 04/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.

Attached is a letter I received and I can get the information where a different card was accessed trying to take money out that was not authorized. This matter has continued on and not stopped. To indirectly access an account to take funds is unlawful.

Regards,

****** ******* ****
Business Response
Date: 04/17/2023
December 12, 2022

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Company of Georgia, LLC (“World”)
Consumer: ****** ************
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on December 01, 2022 and
received by our office on December 02, 2022. The allegations of the complaint have been investigated.

This is the second complaint World has received from the Better Business Bureau regarding Ms. ************’s
account.

Ms. ******** **** refinanced a loan from the *********, GA branch on September 03, 2021, in the amount of
$7,650.00 and agreed to repay it in (30) monthly installments of $255.00 starting on October 03, 2021. She has made
seven payments totaling $1,785.00, and the date of first delinquency is listed as June 30, 2022.

In her current complaint, Ms. ************ stated that she was told her account was closed. World disagrees with
that statement as Ms. ************’s account does not have a settlement agreement in place, nor has the balanced
been paid off. Please see the account’s transactional activity as evidence.

In the response to the rejection of complaint ID ********, World stated that Ms. ************’s account had been
updated to no longer receive any outbound communications. That notation has not changed, and World cannot find
evidence that any communication has taken place with Ms. ************ since that time.

If Ms. ************ is having difficulty making payments or would like to discuss a settlement agreement, she may
our Customer Care center at 1-888-********.

Sincerely,

World Acceptance Corporation
Compliance Department

Attachment(s)
Business Response
Date: 04/17/2023
April 3, 2023

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Company of Georgia, LLC (“World”)
Consumer: ****** ******* ****
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on, March 23, 2023.

In her complaint Ms. ************ stated that World tried to take money from a debit card without her authorization.

Ms. ******** **** obtained a loan from the *********, GA branch on September 03, 2021, in the amount of
$7,650.00 and agreed to repay it in (30) monthly installments of $255.00 starting on October 03, 2021. She made
seven payments totaling $1,785.00 and $51.00 in late fees for a total of $1836.00. After failing to make the other
payments World reported the date of first delinquency of June 30, 2022. The account was charged off due to non-
payment on December 14, 2022.

Based on our review of the account the above-described payments were done via debit cards (MasterCard ending
in **** and a Visa ending in ****). As the payments were telephone-initiated, payment receipts were mailed to
Ms. ************ to the email address she provided on her loan application.

World has no record of payment disputes from Ms. ************, or the banking institution associated with the debit
cards. World found no evidence that the payments associated with Ms. ************’s account were posted
inaccurately.

Since Ms. ************ filed her complaint on December 1, 2022, the account has been sold to ****** ******* on
January 02, 2023. Ms. ************ was notified of this sale and the contact information for future communications
regarding the account.

As World is no longer the owner of the account, communications regarding this account should be directed to:
****** *******, LLC
Attn: Customer Inquiries:
c/o *******
Box ******
**** * ***** ** Avenue
******** ****, OK 73118
1-800-********

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:11/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with World Finance Company and do not have a contract with convergent. They did not provide me with the original application I asked.
Business Response
Date: 12/22/2022
** ** *** **** * *********** ***** ******** * *****
VIA EMAIL: *************************

December 8, 2022

Cindy R*****
Better Business Bureau
*** ***** ****** ******* *** *
********** ** *****

Re: World Finance Company of South Carolina, LLC (“World”)
Customer: ****** *******
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on November 29, 2022. The
allegations of the complaint have been investigated.

Mr. ******* obtained his loan at Columbia, SC branch on June 03, 2020, in the amount of $390.00 and agreed to
repay it in (6) monthly installments of $65.00 beginning on July 03, 2022. No payments were made on the account,
and it was charged off on January 21, 2021.

In his complaint Mr. ******* stated that he disputed this account, and no response was received. As of the date of
this response World has not received a direct dispute letter from Mr. *******. World received an electronic dispute
from the credit reporting agencies (“Agencies”). World responded to the Agencies within the timeframe allowed by
the FCRA. The most recent response was sent on November 29, 2022.

Mr. ******* is requesting validation of contract for this account. Mr. ******* was provided a copy of his loan
agreement at the time the loan was taken out on June 3, 2020. Please find attached a copy of that loan agreement
bearing Ms. *******’s signature.

If Mr. ******* has any additional questions regarding this account, he may contact the local branch or our Customer
Care center at ************** so we may be of further assistance.

Sincerely,

World Acceptance Corporation
Compliance Department

Attachment(s)
Initial Complaint
Date:11/21/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Inaccuracies are evident on this reporting! The Dates, Terms, Values, Payment History, and Status are all reported differently to all credit bureaus. This is erroneous! Please send me proof of how you report the dates, values, and payment history.
Business Response
Date: 12/05/2022
November 29, 2022

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Company of South Carolina, LLC (“World”)
Consumer: ******* ******
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on November 21, 2022. The
allegations of the complaint have been investigated.

Ms. ****** received a loan from our Fort Worth, TX branch #*** on May 15, 2017, and assigned account number
***********. The loan was in the amount of $560.00 and was agreed to be repaid in (8) monthly installments of
$70.00 beginning June 15, 2017. Three payments were received totaling $165.28, and the date of first delinquency
is listed as October 31, 2017. Ms. ******'s account was charged off due to non-payments on February 21, 2018. The
account was then assigned to a third-party company. The account was then transferred to World branch #*** and
assigned account number ************ in June of 2019. In September of 2019 the account was transferred to
World branch #**** and assigned account number *************.

In her complaint Ms. ****** stated that her account is reporting to all the credit reporting agencies (“Agencies”)
differently. World furnishes the same information to all three Agencies once a month. How the Agencies show that
information on credit reports is up to them.

Based on the review of the account, the information furnished to the Agencies is correct and according to industry
standards. If Ms. ****** has any additional issues with how the Agencies are reporting the account data, he may
dispute it directly with them.

If Ms. ****** has any questions regarding this account, she may contact the local branch or our Customer Care
center at ***************

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:11/21/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debut with World Finance and do not have a contract with World Finance *** * **** *** *********** ** *****. They did not provide me with the original application like I asked
Business Response
Date: 12/01/2022
November 22, 2022

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: World Finance Company of Mississippi, LLC (“World”)
Consumer: ******** *****
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on November 21, 2022.
World has searched our records using the address, name, and phone number provided, but we were
unable to verify with certainty the specific account or account holder.

If Ms. ***** would send her full social security number, account number (if available), World will continue
our investigation into her complaint.

Ms. ***** may submit this information to World via fax at ************ or mail to:

World Acceptance Corporation
ATTN: BBB Complaint
** *** ****
********** ** *****

We will be glad to assist Ms. ***** further once we have the needed information.

Sincerely,

World Acceptance Corporation
Compliance Department
Initial Complaint
Date:11/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have no knowledge of this account that is reporting on my credit report.(a) Block. Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of(1) appropriate proof of the identity of the consumer;(2) a copy of an identity theft report;(3) the identification of such information by the consumer; and (4) a statement by the consumer that the information is not information relating to any transaction by the consumer.(b) Notification. A consumer reporting agency shall promptly notify the furnisher of information identified by the consumer under subsection (a) of this section(1) that the information may be a result of identity theft; (2) that an identity theft report has been filed;(3) that a block has been requested under this section; and (4) of the effective dates of the block.Resolution:Remove this account from my credit report and release me from all debt claimed to be owed.
Business Response
Date: 11/30/2022
November 22, 2022

Cindy R*****
Better Business Bureau
408 North Church Street, Ste C
Greenville SC 29601

Re: WFC Limited Partnership (“World”)
Customer: ******* ******
Complaint ID: ********

Dear Ms. R*****:

This letter is in response to the above-referenced complaint filed with your office on November 15, 2022. The
allegations of the complaint have been investigated.

This is the second BBB complaint World has received from Ms. ******.

In her current complaint Mr. ****** states that she was a victim of Identity Theft. World requested additional
information to be able to investigate Ms. ******’s claim of identity theft. Ms. ****** included a Federal Trade
Commission ("FTC") Identity Theft Report with her current complaint. In a previous complaint Ms. ****** also
provided her driver’s license. World needs one more additional document in order to investigate Ms. ******’s
identity theft complaint:

1. Signed Police Report stating ID Theft
As such, our investigation will include, but not be limited to, contacting the issuing Police or Sherriff’s
Department to confirm their representation of the submitted materials.

Please mail these documents to the following address so that we may investigate.
Identity Theft Complaint
World Acceptance Corporation
**** *** ****
*********** ** *****

A written response will be provided to Ms. ****** with the outcome of the investigation.

Sincerely,

World Acceptance Corporation

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