Complaints
This profile includes complaints for Advance America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 325 total complaints in the last 3 years.
- 116 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3 time this year, I lose the ability to log into and service my account. It then takes months, for their incompoetant, IT department, to fix it. The it happens again, within weeks.
Business Response
Date: 10/08/2024
October 8, 2024
Cindy R*****
Better Business
Bureau
*** ***** ****** ******* **** *
Greenville, SC
29601
RE: **** ****** * ********* *** ********
Dear Cindy:
Advance America, Cash Advance Centers of
Oklahoma, Inc. (“Advance
America”), is in receipt of a complaint filed by **** ******. We have
thoroughly reviewed and appreciate the opportunity to respond.
In the complaint,
**** ****** contends they have struggled to maintain online portal access even
after it has been corrected.
After receiving
****** ********** we investigated and discovered that **** had two separate
profiles in our system, which was causing the login issues. We have since
merged the profiles, and **** should now be able to log in without any further
problems. We apologize for the inconvenience this has caused and appreciate
**** bringing it to our attention.
If ****
experiences any further issues, they can reach out to me directly at or contact our Customer Care Team
at ***** ********.
This letter is written under a full reservation
of rights and is not intended to be, nor should it be construed as, any
admission of liability or as a waiver of any rights afforded Advance America,
Cash Advance Centers of Oklahoma, Inc., under any applicable laws, statutes, or
procedures.
Sincerely,
Ally
P*****
Senior
Compliance Governance & Risk AnalystInitial Complaint
Date:10/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was trying to get a loan from Advance America. I did the application online and spoke to Mark W**** who had an Arabic accent and was hard to understand. They wanted me to send them $300 to verify my identity and account. Then once I sent the money they would give me my loan of $8000Business Response
Date: 10/08/2024
October 8, 2024
Cindy R*****
Better Business
Bureau
*** ***** ****** ******* **** *
Greenville, SC
29601
RE: ****** ******* * ********* *** ********
Dear Cindy:
Purpose Financial, Inc. f/k/a Advance America,
Cash Advance Centers, Inc. (“Advance
America”), is in receipt of a complaint filed by ****** ******** We have
thoroughly reviewed and appreciate the opportunity to respond.
In the complaint,
****** ******* contends they completed an online application and spoke with an
individual who requested ****** to send $300 to “verify my identity
and account.” ****** provided a screenshot of the text received from phone
number, “213-843-0681” with their complaint.
Be advised, neither the loan nor the
communications described above originated from Advance America. The
communications appear to be an effort to defraud customers, like ******* by
falsely claiming to represent Advance America. Advance America does not operate
under the conditions described above, to have customer’s send funds to verify
their identity and/or account information. Furthermore, Advance America does
not operate brick-and-mortar storefront locations in the state of North
Carolina, nor does it offer online services to residents of North Carolina. Lastly,
Advance America does not own or operate the phone number, “213-843-0681”.
We recommend ****** visit the FBI reporting
website for further guidance and assistance in reporting this incident. The
link to this resource can be found here: . It is imperative
that ****** exercise caution and diligence in dealing with any financial
transactions, especially those that seem suspicious or unfamiliar.
This letter is written under a full reservation
of rights and is not intended to be, nor should it be construed as, any
admission of liability or as a waiver of any rights afforded Purpose Financial,
Inc. f/k/a Advance America, Cash Advance Centers, Inc., under any applicable
laws, statutes, or procedures.
Sincerely,
Ally
P*****
Senior
Compliance Governance & Risk AnalystBusiness Response
Date: 10/08/2024
October 8, 2024
Cindy R*****
Better Business
Bureau
*** ***** ****** ******* **** *
Greenville, SC
29601
RE: ****** ******* * ********* *** ********
Dear Cindy:
Purpose Financial, Inc. f/k/a Advance America,
Cash Advance Centers, Inc. (“Advance
America”), is in receipt of a complaint filed by ****** ******** We have
thoroughly reviewed and appreciate the opportunity to respond.
In the complaint,
****** ******* contends they completed an online application and spoke with an
individual who requested ****** to send $300 to “verify my identity
and account.” ****** provided a screenshot of the text received from phone
number, “213-843-0681” with their complaint.
Be advised, neither the loan nor the
communications described above originated from Advance America. The
communications appear to be an effort to defraud customers, like ******* by
falsely claiming to represent Advance America. Advance America does not operate
under the conditions described above, to have customer’s send funds to verify
their identity and/or account information. Furthermore, Advance America does
not operate brick-and-mortar storefront locations in the state of North
Carolina, nor does it offer online services to residents of North Carolina. Lastly,
Advance America does not own or operate the phone number, “213-843-0681”.
We recommend ****** visit the FBI reporting
website for further guidance and assistance in reporting this incident. The
link to this resource can be found here: . It is imperative
that ****** exercise caution and diligence in dealing with any financial
transactions, especially those that seem suspicious or unfamiliar.
This letter is written under a full reservation
of rights and is not intended to be, nor should it be construed as, any
admission of liability or as a waiver of any rights afforded Purpose Financial,
Inc. f/k/a Advance America, Cash Advance Centers, Inc., under any applicable
laws, statutes, or procedures.
Sincerely,
Ally
P*****
Senior
Compliance Governance & Risk AnalystCustomer Answer
Date: 10/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
****** *******Customer Answer
Date: 10/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
****** *******Initial Complaint
Date:09/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a call from a company/collection call center for loan services, which claimed that I had sought a loan from an affiliate on 10/7/2015 for the amount of $700.00. The callers spoke rudely, and aggressively of my personal information such as my social security, residence, and employer, and demanded that I pay $2,000.00 to settle the debt. When asked for their information and the source of the debt, the caller declined rudely but enforced the matter would be sent to court in my county and abruptly hung up the line. I called back to seek additional information and the name of the caller, but he never gave an introduction of the sought. I received this information about the collection caller from my relative, who called and harassed me to have me call. This has stressed me because I don't recall seeking a loan in the area I lived in that year but the collector refused to provide me details and continued to hang up the phone, which I ended up calling three more times to retrieve information that led to a back and forth of hurtful words, I requested the confirmation of the address, their response was, If you did not hear it the first time, we are not repeating it, you are not paying this so see you in court. The caller said, I sound, "ratchet" which I took as racially and ethnically offensive. I don't want my family or me to be harassed by this scamming business that yells my personal information on the phone for their surrounding counterparts to hear. It is unprofessional and deeply hurting.Business Response
Date: 10/08/2024
October 8, 2024
Cindy R*****
Better Business
Bureau
*** ***** ****** ******* **** *
Greenville, SC
29601
RE: ***** ***** * ********* *** ********
Dear Cindy:
Purpose Financial, Inc. f/k/a Advance America,
Cash Advance Centers, Inc. (“Advance
America”), is in receipt of a complaint filed by ***** *****. We have
thoroughly reviewed and appreciate the opportunity to respond.
In the complaint,
***** ***** contends that a company was calling to collect on a debt from 10/7/2015
in the amount of $700. ***** contends they attempted to get further information
regarding the company and the debt; however, was unsuccessful. ***** states, “This
has stressed me because I don't recall seeking a loan in the area I lived in
that year but the collector refused to provide me details and continued to hang
up the phone, which I ended up calling three more times to retrieve information
that led to a back and forth of hurtful words, I requested the confirmation of
the address, their response was, If you did not hear it the first time, we are
not repeating it, you are not paying this so see you in court.”
Be advised, neither the loan nor the
communications described above originated from Advance America. The
communications appear to be an effort to defraud customers, like *****, by
falsely claiming to represent Advance America. Advance America does not operate
brick-and-mortar storefront locations in the state of Maryland, nor does it
offer online services to residents of Maryland. Lastly, Advance America would
never threaten a customer with legal action that could not lawfully be
undertaken, nor would it condone such behavior by third parties acting on its
behalf.
We recommend ***** visit the FBI reporting
website for further guidance and assistance in reporting this incident. The
link to this resource can be found here:. It is imperative
that ***** exercise caution and diligence in dealing with any financial
transactions, especially those that seem suspicious or unfamiliar.
This letter is written under a full reservation
of rights and is not intended to be, nor should it be construed as, any
admission of liability or as a waiver of any rights afforded Purpose Financial,
Inc. f/k/a Advance America, Cash Advance Centers, Inc., under any applicable
laws, statutes, or procedures.
Sincerely,
Ally
P*****
Senior
Compliance Governance & Risk AnalystInitial Complaint
Date:09/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business is a loan company which had me sign documents and everything and it was approved then I had gave them my online banking account number routing number user's name and password The name of the business is America advance they're fraudulent now they're using my online banking to try and purchase other things through ****** and so onBusiness Response
Date: 10/04/2024
October 4, 2024
Cindy R*****
Better Business
Bureau
*** ***** ****** ******* **** *
Greenville, SC
29601
RE: ******** ****** * ********* *** *******
Dear Cindy:
Purpose Financial, Inc. f/k/a Advance America,
Cash Advance Centers, Inc. (“Advance
America”), is in receipt of a complaint filed by ******** ******. We have
thoroughly reviewed and appreciate the opportunity to respond.
In the complaint,
Maverick Zimmer states, “the business is a loan company which had me sign documents
and everything and it was approved then I had gave them my online banking
account number and routing number user’s name and password”. ******** states, “the
name of the business is America advance they’re fraudulent now they’re using my
online banking to try and purchase other things through ****** and so on”.
Be advised, neither the loan nor the
communications described above originated from Advance America. Advance America
does not operate under the conditions described above, requesting and using a
customer’s online banking credentials to make purchases. The communications
appear to be an effort to defraud customers, like ********, by falsely claiming
to represent Advance America. Advance America does not operate brick-and-mortar
storefront locations in the state of Washington, nor does it offer online
services to residents of Washington. Lastly, Advance America is not affiliated
with the business, “America Advance”.
We recommend ******** visit the FBI reporting
website for further guidance and assistance in reporting this incident. The
link to this resource can be found here:. It is imperative
that ******** exercise caution and diligence in dealing with any financial
transactions, especially those that seem suspicious or unfamiliar.
This letter is written under a full reservation
of rights and is not intended to be, nor should it be construed as, any
admission of liability or as a waiver of any rights afforded Purpose Financial,
Inc. f/k/a Advance America, Cash Advance Centers, Inc., under any applicable
laws, statutes, or procedures.
Sincerely,
Ally
P*****
Senior
Compliance Governance & Risk AnalystInitial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company sent email saying I was approved for a loan when I was ready to accept the loan they requested that I provide them with my online bank information such as my user name and password I felt that this was a company trying to scam people by getting their bank informationBusiness Response
Date: 10/04/2024
October 4, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ******* ****** * ********* *** ********
Dear Cindy:
Purpose
Financial, Inc. f/k/a Advance America, Cash Advance Centers, Inc. (“Advance America”), is in receipt of a
complaint filed by ******* ******* We have thoroughly reviewed and appreciate
the opportunity to respond.
In the complaint, ******* ****** contends they
received an email saying they were approved for a loan; however, when Jessica
went to accept the loan, the company requested their password and user ID for
their online banking portal.
Be
advised, neither the loan nor the communications described above originated
from Advance America. The communications appear to be an effort to defraud
customers, like ******** by falsely claiming to represent Advance America. Advance
America does not operate brick-and-mortar storefront locations in the state of Maryland,
nor does it offer online services to residents of Maryland.
We
recommend ******* visit the FBI reporting website for further guidance and
assistance in reporting this incident. The link to this resource can be found
here: ******************** . It is imperative that ******* exercise caution and diligence in dealing with
any financial transactions, especially those that seem suspicious or
unfamiliar.
This
letter is written under a full reservation of rights and is not intended to be,
nor should it be construed as, any admission of liability or as a waiver of any
rights afforded Purpose Financial, Inc. f/k/a Advance America, Cash Advance
Centers, Inc., under any applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior
Compliance Governance & Risk AnalystInitial Complaint
Date:09/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was approached by Advance America via text that I was approved for a 5000 loan, with payments of 136 dollars a month. I was "approved" after providing bank info and was given funds. Only a partial amount was released. After this, they requested that I return the funds back to them via **** ***. Which **** *** itself refused to allow. I have been harassed via text messages and phone calls about legal action. I have switched my bank login information and will be requesting a new account number tomorrow when I can speak with the bank. I feel like a fool for falling for something like this. They claim to be at *** ***** ** but the phone number is from Texas. This company needs to be investigated and stopped before they hurt anyone else who needs help in getting financially stable. Fortunately, I have yet to be charged by them but I will have to dispute it when it occurs.Business Response
Date: 09/25/2024
September 25, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ******** ***** – Complaint ID: ********
Dear Cindy:
Purpose
Financial, Inc. f/k/a Advance America, Cash Advance Centers, Inc. (“Advance America”), is in receipt of a
complaint filed by ******** *****. We have thoroughly reviewed and appreciate
the opportunity to respond.
In the complaint, ******** ***** contends they
received a text which contained a potential approval after bank information was
provided. ******** contends partial funds were deposited and was then required
to send the funds back via Cash App. ******** states, “They claim to be at *** ***** ** but the phone number is from Texas.”
Be
advised, neither the loan nor the communications described above originated
from Advance America. Advance America would never operate under the conditions
described above, deposit funds into a customer’s account only to request their
immediate return. Advance America employees do not request or require customers
to use ***** ***” for business purposes. Lastly, Advance America does not
operate brick-and-mortar storefront locations in the state of Washington, nor
does it offer online services to residents of Washington.
We
recommend ******** visit the FBI reporting website for further guidance and
assistance in reporting this incident. The link to this resource can be found
here: . It is imperative that Reginald exercise caution and diligence in dealing with
any financial transactions, especially those that seem suspicious or
unfamiliar.
This
letter is written under a full reservation of rights and is not intended to be,
nor should it be construed as, any admission of liability or as a waiver of any
rights afforded Purpose Financial, Inc. f/k/a Advance America, Cash Advance
Centers, Inc., under any applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior
Compliance Governance & Risk AnalystInitial Complaint
Date:09/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a loan. I was only asking for $1500, they said I couldn't get less than $2000. They sent me a promissory note that required no signature, odd. Then they said I could choose the date I wanted to start making my first installment, also odd. Marcus B**** who sounded like he was from the ****** ****, told me I had to prove to them I had at least 2 installments in my account. He kept getting rude and impatient with me. Then he asked me for my account info, which I had given to another person. I told him it didn't sound right. I change my mind and I don't want the loan. He called me back. He said f*** you. Then he called me back a few more times and left a message saying "f*** you, you MF moron. You stupid b*****. I will get you for trying to scam me you MF moron". He has a copy of my license so I am a little nervous. The phone is ************ *** **** I have attached a screenshot from my email with the person's contact information.Business Response
Date: 09/13/2024
September 13, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ******* *** ****** * ********* *** ********
Dear Cindy:
Purpose
Financial, Inc. f/k/a Advance America, Cash Advance Centers, Inc. (“Advance America”), is in receipt of a
complaint filed by ******* *** ******. We have thoroughly reviewed and
appreciate the opportunity to respond.
In the complaint, ******* *** ****** contends they
requested a loan, was sent the agreement; however, did not need to have a
signature. ******* contends they were requested to prove their bank account
contained two (2) of the installment payments. ******* contends they changed
their mind and was met with negative feedback from the other caller. ******* states, “Then he called me back a few more times and left a message saying ‘f***
you, you MF moron. You stupid b****”. ****** provided the phone number which called, ************** and documentation from “Cash Advance America” with their
complaint.
Be
advised, neither the loan nor the communications described above originated
from Advance America. Advance America would never operate under the conditions
described above. Additionally, Advance America would never threaten a customer.
Advance America does not own or operate the phone number ****** ********* nor
is it affiliated with the business name “Cash Advance America.” Lastly, Advance
America does not operate brick-and-mortar storefront locations in the state of North
Carolina, nor does it offer online services to residents of North Carolina.
We
recommend ******* visit the FBI reporting website for further guidance and
assistance in reporting this incident. The link to this resource can be found
here:. It is imperative that ******* exercise caution and diligence in dealing with
any financial transactions, especially those that seem suspicious or
unfamiliar.
This
letter is written under a full reservation of rights and is not intended to be,
nor should it be construed as, any admission of liability or as a waiver of any
rights afforded Purpose Financial, Inc. f/k/a Advance America, Cash Advance
Centers, Inc., under any applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystCustomer Answer
Date: 09/16/2024
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you so much. I wondered why the would call me from Texas. Also, I have the voicemail they left me cursing me out.
Regards,
******* *** ******Initial Complaint
Date:09/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received notification via email and text of a success loan application with advance America on September 3, 2024. I have tried with no avail to contact the company to make them aware of this fraud. It is almost impossible to get them on the phone. I was even on hold for an hour and attempted to contact them through chat. My credit is locked and I have monitoring on my personal information how did this happenBusiness Response
Date: 09/12/2024
September 12, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ******** *********** * ********* *** ********
Dear Cindy:
Advance America, Cash Advance
Centers of Missouri, Inc. (“Advance
America”), is in receipt of a complaint filed by ******** ***********. We have
thoroughly reviewed and appreciate the opportunity to respond.
In the complaint, ******** *********** contends they received
notification that a loan application had been attempted without their
knowledge. ******** further states they attempted to contact Advance America;
however, was on hold for a significant amount of time.
Upon receipt of ********’s
complaint referencing potential identity theft, an investigation was conducted.
The loan was immediately voided and ******** does not owe a balance to Advance
America. We apologize for the inconvenience this has caused ******** and should
they have further questions or concerns, they may contact our Customer Care
Team at ***** ******** or email me directly at **************************************
We recommend ******** visit the
FBI reporting website for further guidance and assistance in reporting this
incident. The link to this resource can be found here: . It is imperative that
******** exercise caution and diligence in dealing with any financial
transactions, especially those that seem suspicious or unfamiliar.
This letter is written under a
full reservation of rights and is not intended to be, nor should it be
construed as, any admission of liability or as a waiver of any rights afforded Advance
America, Cash Advance Centers of Missouri, Inc., under any applicable laws,
statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk AnalystInitial Complaint
Date:09/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Filed a complaint against this firm before. Asked them to never contact my home again. Not interested in doing business with them. They are still sending me mail.
These folks are asking for trouble. They need to take my name and address out of their computers and leave me the **** alone.Business Response
Date: 09/12/2024
September 12, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ****** ***** ***** * ********* *** ********
Dear Cindy:
ACSO of Texas, L.P. d/b/a Advance America (“Advance
America”), is in receipt of a complaint filed by ****** ***** *****. We have
thoroughly reviewed and appreciate the opportunity to respond.
In the complaint, ****** ***** ***** contends
that they are continuing to receive marketing from Advance America after
requesting for all marketing attempts to cease.
We apologize and we understand ****** is upset
they continue to receive marketing material. Unfortunately, ********
information was not removed timely, resulting in them continuing to receive
letters. We have reviewed the complaint with our internal teams to ensure these
types of requests are being handled timely. We have requested ****** no longer
receives any marketing material and to be removed from all marketing lists. Please
understand the removal process may take up to thirty (30) days to become
effective. If ****** receives any further marketing after thirty (30) days,
they may contact me directly at *********************** or
*************************************.
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded ACSO of Texas,
L.P. d/b/a Advance America, under any applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystCustomer Answer
Date: 09/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint at this time.They have promised me before that they were stopping junk mail to my home, and it kept coming. Now, they are making the same promise again AND claiming that I have to endure 30 more days of junk mail. NO. That is unacceptable. If I came to your door or phoned your home over and over, and you told me to stop and leave you alone, but I persisted ANYWAY and told you that you had to endure it for 30 more days, what would you do? I wager. you would file a police report for harassment, and police would tell me to stop contacting you or face arrest. Why in **** do these companies think anyone should have to endure their junk mail for 30, 60, or 90 more days as some of them claim. NO, THAT IS UNACCEPTABLE.
****** ***** *****Business Response
Date: 09/25/2024
September 25, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ****** ***** ***** * ********* *** ********
Dear Cindy:
ACSO of Texas, L.P. d/b/a Advance America (“Advance
America”), is in receipt of a complaint filed by ****** ***** *****. We have
thoroughly reviewed and appreciate the opportunity to respond.
We acknowledge ****** ***** *****'s dissatisfaction with
our previous response. We apologize for the delay in removing their
information, which resulted in continued marketing communications. We've
reviewed this internally to improve our process. As stated in our September 12,
2024, response, ******** request to be removed from all marketing lists has
been submitted, which may take up to thirty (30) days to take effect. If
marketing materials are received after this period, ****** can contact
*********************** or ************************************** Also, if
marketing materials are received, ****** may contact ************* to opt out
in the meantime.
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded ACSO of Texas,
L.P. d/b/a Advance America, under any applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystCustomer Answer
Date: 09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint until the junk mail is stopped.
I will believe it once I see it, or fail to see it as the case may be. It is outrageous that anyone should be told they "MUST" put up with contact for a month or however long AFTER they have said stop contacting me. If a person did this sort of thing, police would charge them with harassment, and they could be arrested for it.Any company that says a person MUST put up with continued contact for X amount of days does not deserve to be in business. Leave us alone!!!!!!
****** ***** *****Initial Complaint
Date:09/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company constantly leaves messages and calls asking for a person named “Rodney”. I have repeatedly stated I’m not this person. But told by a supervisor they would stop calling but they continue to contact me.Business Response
Date: 09/12/2024
September 12, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ******** ****** * ********* *** *******
Dear Cindy:
Advance America, Cash Advance
Centers of Ohio, Inc. (“Advance America”),
is in receipt of a complaint filed by ******** ******* We have thoroughly
reviewed and appreciate the opportunity to respond.
In the complaint, ******** ****** states, “This company
constantly leaves messages and calls asking for a person named ‘Rodney’.”
******** states, “I have repeatedly stated I’m not this person” and “But told
by a supervisor they would stop calling but they continue to contact me.”
After a thorough review of our systems, we do not have any calls
being made to the phone number provided by ********. If ******** has further
questions or would like to provide more information, they may reach out to me
directly at ************************************* or our Customer Care Team at ***** *********
This letter is written under a full reservation of rights and is
not intended to be, nor should it be construed as, any admission of liability
or as a waiver of any rights afforded Advance America, Cash Advance
Centers of Ohio, Inc., under any
applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk Analyst
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