Complaints
This profile includes complaints for Advance America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 325 total complaints in the last 3 years.
- 116 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a loan as an emergency. Was contacted first by Thomas calling from 650-485-1945. Then Sarah M***** called from 323-577-4093. Address *** *** ****** ** San Francisco CA 94105 her email is ***********************. Sarah is the funding manager. She said she needed to send me funds to boost or my score( fishy should have followed my first mind). Once the funds were deposited I should return right away. The funds came and I returned the money via a Bitcoin transaction - immediately. During the process of the Bitcoin purchase I began to do my research and seen that there are about a dozen people that have been scammed. I did advise Sarah during the call that I no longer wanted the loan and since I had returned the funds I would end this agreement. Now it turns out that they have overdrawn my checking account. I closed the account immediately however did have to pay the fees plus the $760.10. I want my money back.
Business Response
Date: 08/16/2024
August 16, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ****** ***** * ********* *** ********
Dear Cindy:
Purpose
Financial, Inc. f/k/a Advance America, Cash Advance Centers, Inc. (“Advance America”), is in receipt of a
complaint filed by ****** *****. We have thoroughly reviewed and appreciate the
opportunity to respond.
In the complaint, ****** ***** contends they
applied for an emergency loan where they were instructed to boost their credit
score, funds would need to be deposited and returned immediately using Bitcoin. ****** included the following phone numbers, “650-485-1945” and “323-577-4093”
and email address, ************************ with their complaint.
The loan and communications described in the
above complaint did not originate from us, Advance America. These
communications appear to be part of an effort to defraud consumers, like T***** ***** by falsely claiming to represent Advance America. Advance America would
never operate under the conditions described in the above complaint, to deposit
funds into a customers account only to request their immediate return.
Additionally, Advance America does not request or require customers to make
payments using “Bitcoin” for business purposes. Advance America does not own or
operate the phone numbers, “650-485-1945” or “323-577-4093”. Furthermore,
Advance America employees do not utilize email addresses on the domain. ************* Lastly, Advance America does not operate brick-and-mortar storefront locations
in the state of Connecticut, nor does it offer online services to residents of Connecticut.
If ****** believes that they have fallen
victim to a potential scam, they may wish to visit the FBI reporting website
for further guidance and assistance in reporting this incident. The link to
this resource can be found here: . It is imperative
that ****** exercise caution and diligence in dealing with any financial
transactions, especially those that seem suspicious or unfamiliar.
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded Purpose Financial, Inc. f/k/a Advance America, Cash
Advance Centers, Inc., under any
applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystCustomer Answer
Date: 08/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
****** *****Initial Complaint
Date:08/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,
I have tried to login to my account and reapply for a loan for over a week. I placed a technical ticket and was told it would be resolved within 72hours. I have called and chatted repeatedly and my ticket isn’t even assigned to anyone and there is no way to escalate the ticket. I have recently uploaded documents to my account and am concerned there was a breach or something since I cannot login and no one at customer service can help.Customer Answer
Date: 08/08/2024
In response to my email, this issue has been resolved. Not sure if the company took care of it or if the problem resolved on its own.Is it possible to resolve this complaint as satisfactory?Thank you,**** ******Customer Answer
Date: 08/08/2024
In response to my email, this issue has been resolved. Not sure if the company took care of it or if the problem resolved on its own.Is it possible to resolve this complaint as satisfactory?Thank you,**** ******Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 5, 2024 I applied for a loan with Advance America and was sent a contact stating I was approved for the amount of $8000 with a (% interest rate and my monthly payback would be $183.00 monthly. I signed the contract. Then I was told because my credit score was low I would need to put insurance on the loan in the amount of $200 which I would get back with the loan giving me a total of $8200. Before I did the insurance I had them send me a promissory note stating that I would get my $200 back. But then it comes up that the credit bureau would not allow them to deposit the money in my account because of my low credit score. I reguested a refund of my $200.00 and they refused to refund it. I asking help to recover my $200.00.Business Response
Date: 08/13/2024
August 13, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ***** ****** * ********* *** ********
Dear Cindy:
Purpose
Financial, Inc. f/k/a Advance America, Cash Advance Centers, Inc. (“Advance America”), is in receipt of a
complaint filed by ***** ******. We have thoroughly reviewed and appreciate the
opportunity to respond.
In the complaint, ***** ****** states, “On
August 5, 2024 I applied for a loan with Advance America and was sent a contact
stating I was approved for the amount of $8000 with a (% (sic) interest rate and
my monthly payback would be $183.00 monthly.” ***** contends they signed the
contract; however, was told due to their credit score being low, ***** would
need to have insurance on the loan in the amount of $200. ***** contends they
would like a refund of the $200.
The loan and communications described in the
above complaint did not originate from us, Advance America. These
communications appear to be part of an effort to defraud consumers, like ***** ****** by falsely claiming to represent Advance America. Advance America would
never operate under the conditions described in the above complaint, to request
or require an insurance deposit as part of the approval process. Advance
America does not operate brick-and-mortar storefront locations in the state of Virginia,
nor does it offer online services to residents of Virginia.
If ***** believes that they have fallen victim
to a potential scam, they may wish to visit the FBI reporting website for
further guidance and assistance in reporting this incident. The link to this
resource can be found here: It is imperative
that ***** exercise caution and diligence in dealing with any financial
transactions, especially those that seem suspicious or unfamiliar.
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded Purpose Financial, Inc. f/k/a Advance America, Cash
Advance Centers, Inc., under any
applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystInitial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is listed a trusted company. This business requested routing and checking account information without informing me that my information would be shared by several other companies.Business Response
Date: 08/16/2024
August 16, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ****** ****** * ********* *** ********
Dear Cindy:
Purpose
Financial, Inc. f/k/a Advance America, Cash Advance Centers, Inc. (“Advance America”), is in receipt of a
complaint filed by ****** ******* We have thoroughly reviewed and appreciate
the opportunity to respond.
In the complaint, ****** Blanks states, “This
business requested routing and checking account information without informing
me that my information would be shared by several other companies.”
Unfortunately, we are unable to determine the
reason for the complaint. Advance America does not operate brick-and-mortar
storefront locations in the state of Georgia, nor does it offer online services
to residents of Georgia. Lastly, Advance America does not have record of ******** loan request.
If ****** believes that they have fallen
victim to a potential scam, they may wish to visit the FBI reporting website
for further guidance and assistance in reporting this incident. The link to
this resource can be found here: It is imperative
that ****** exercise caution and diligence in dealing with any financial
transactions, especially those that seem suspicious or unfamiliar.
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded Purpose Financial, Inc. f/k/a Advance America, Cash
Advance Centers, Inc., under any
applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystInitial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Advance American sent me a doc loan amount of $5000 . I feel it out all my information, And a guy name Tonva K***** called me he need password and user ID to lock in my account to verify so he can deposit $5000 loan in my account. After he login asked me to ***** money small amount to make sure. He ***** 3 times in my acct amount of $499,$500,$500 . But all that mount Showing in my account that I make the ***** to Tonva K***** . He Told me Call my account to release hold , After I call to release hold , $5000 loan will deposit into my account. I did not receive the $5000 for today. At this point I’m afraid they took my information to do something else or send me the bill say I owe him $ 5000. Play help me remove a resolve this company out of my could report. Please helpBusiness Response
Date: 08/12/2024
August 12, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ******* ****** * ********* *** ********
Dear Cindy:
Advance
America, Cash Advance Centers of Tennessee, Inc. (“Advance America”), is in receipt of a complaint filed by ******* ******. We have thoroughly reviewed and appreciate the opportunity to respond.
In the complaint, ******* ****** asserts they
were contacted by Advance America regarding a loan of $5000. Further *******
asserts they were requested to provide their user ID and password to deposit
the loan amount and then was instructed to use ******” to transfer an amount back.
******* asserts they were never provided the loan. Lastly, ******* provided the
documentation from “Priority Loan Servicing” with their complaint.
The loan and communications described in the
above complaint did not originate from us, Advance America. These
communications appear to be part of an effort to defraud consumers, like *******
****** by falsely claiming to represent Advance America. Advance America would
never operate under the conditions described in the above complaint, to deposit
funds into a customer’s account only to request their immediate return or using
the cash transfer service ******” for business purposes. Advance America does
not offer loan amounts of $5000 in Tennessee nor are we affiliated with the
business name, “Priority Loan Servicing.”
If ******* believes that they have fallen
victim to a potential scam, they may wish to visit the FBI reporting website
for further guidance and assistance in reporting this incident. The link to
this resource can be found here:. It is imperative
that ******* exercise caution and diligence in dealing with any financial
transactions, especially those that seem suspicious or unfamiliar.
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded Advance America, Cash Advance Centers of Tennessee,
Inc., under any applicable laws,
statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystInitial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This happened in July 22, 2024. After I applied for a loan on ****** **** website, they sold my information to a 3rd party which they contacted me as a
Advance America Inc, I was surprised why they replied so fast and how they got my personal information. Anyways I agree to move forward with the loan, his name is Adam S***** and Alvin P**** I was a little concerned cause their ****** **** ***** accent, but I decided to move forward cause they have all my personal information from ****** ***** they called me from ************ and ************ ( Adam direct number) he was in charge the paperwork. Alvin was the first person to contactme ************. I check the address in San Francisco CA on the website and matches. I confirmed with them and signed the documents and the same day I canceled by email and phone. Now this people are charging my account numerous of time and now I have to cancel my account but the bank can't cancel cause I'm doing a dispute on charges and i have to wait at least 2 weeks. DO NOT TRUST THIS PEOPLE. This is bs.... I hope with this report with the phone numbers they can find them and lock them upBusiness Response
Date: 08/12/2024
August 12, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ******* ********** * ********* *** ********
Dear Cindy:
Purpose
Financial, Inc. f/k/a Advance America, Cash Advance Centers, Inc. (“Advance America”), is in receipt of a
complaint filed by ******* **********. We have thoroughly reviewed and
appreciate the opportunity to respond.
In the complaint, ******* ********** asserts
they applied for a loan through ****** **** and their information was sold to a
third party [Advance America Inc]. ******* states, “I confirmed with them and
signed the documents and the same day I canceled by email and phone” and “Not
this (sic) people are charging my account numerous of time and now I have to cancel
my account but the bank can’t cancel cause I’m doing a dispute on charges and I
have to wait at least 2 weeks.” ******* provided the phone numbers of “*************, *************** *** *************” that contacted them regarding their loan and
application.
The loan and communications described in the
above complaint did not originate from us, Advance America. These
communications appear to be part of an effort to defraud consumers, like ******* ********** by falsely claiming to represent Advance America. Advance America
does not own or operate the phone numbers, *************** *************** and *************”.
Further, Advance America does not have record of ******* requesting a loan from
us, Advance America.
If ******* believes that they have fallen
victim to a potential scam, they may wish to visit the FBI reporting website
for further guidance and assistance in reporting this incident. The link to
this resource can be found here: . It is imperative that ******* exercise caution and diligence in
dealing with any financial transactions, especially those that seem suspicious
or unfamiliar.
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded Purpose Financial, Inc. f/k/a Advance America, Cash
Advance Centers, Inc., under any
applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystInitial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
‘Loan company’ wanted me to send them a 1500 reversal payment to get my loan ended up reporting my bills as fraud and got my account shut downBusiness Response
Date: 08/13/2024
August 13, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ***** ****** * ********* *** ********
Dear Cindy:
Advance
America, Cash Advance Centers of Florida, LLC (“Advance America”), is in receipt of a complaint filed by ***** ******* We have thoroughly reviewed and appreciate the opportunity to respond.
In the complaint, ***** ****** states, “’Loan company’
wanted me to send them a 1500 reversal payment to get my loan ended up
reporting my bills as fraud and got my account shut down.”
The loan and communications described in the
above complaint did not originate from us, Advance America. These
communications appear to be part of an effort to defraud consumers, like ***** ****** by falsely claiming to represent Advance America. Advance America would
never operate under the conditions described in the above complaint, to reverse
transactions in a customer’s bank account to increase the account balance nor
require a customer to pay a deposit upfront for a loan.
If ***** believes that they have fallen victim
to a potential scam, they may wish to visit the FBI reporting website for
further guidance and assistance in reporting this incident. The link to this
resource can be found here It is imperative
that ***** exercise caution and diligence in dealing with any financial
transactions, especially those that seem suspicious or unfamiliar.
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded Advance America, Cash Advance Centers of Florida, LLC,
under any applicable laws,
statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystInitial Complaint
Date:08/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is sending junk mail to my home. Stop it. Remove this address from your marketing list. We want no contact from you.Business Response
Date: 08/12/2024
August 12, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ****** ***** ***** * ********* *** ********
Dear Cindy:
ACSO of Texas, L.P. d/b/a Advance America (“Advance
America”), is in receipt of a complaint filed by ****** ***** *****. We have
thoroughly reviewed and appreciate the opportunity to respond.
In the complaint, ****** ***** ***** contends
that they are receiving mail from Advance America and would like their address
removed from the marketing lists.
To ensure ****** no longer receives any
marketing material, we have requested ****** to be removed from our marketing
lists. The request included ******’s address, phone number, and email address.
The removal process may take up to thirty (30) days to become effective. If ******
receives any further marketing after thirty (30) days, they may contact me
directly at *********************** ** **************************************
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded ACSO of Texas,
L.P. d/b/a Advance America, under any applicable laws, statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystCustomer Answer
Date: 08/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ***** *****Initial Complaint
Date:07/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made the mistake of taking out a small loan from Advance America roughly over a year ago because I needed it at the time, which took FOREVER to pay off because of the stupid daily interest, then swore afterwards that I will never use them again and haven't.
The problem is, even though I relocated out of Florida, this company WILL NOT leave me alone. They harass, manipulate, try to intimidate people into using their products, call on the weekends, late at night and multiple times to see if you'll answer. I have blocked them, labeled as spam/fraud but they still persist to call me all the time.
I've had enough and am not only turning them in to the FTC, but also filing a complaint. That's it I have had it.
If you read this message Advance America DO NOT CONTACT ME AGAIN OR I WILL TAKE LEGAL ACTION AGAINST YOU FOR HARASSMENT.Business Response
Date: 08/06/2024
August 6, 2024
Cindy R*****
Better Business Bureau
4** ***** ****** ******* **** *
Greenville, SC 29601
RE: **** ********* * ********* *** ********
Dear Cindy:
Advance America, Cash Advance Centers of
Florida, LLC (“Advance America”), is in receipt of a complaint filed by **** *********. We have thoroughly reviewed and appreciate the opportunity to
respond.
In the complaint, **** ********* contends they
had a loan with Advance America; however, has since paid the loan in full. **** states, “…even though I relocated out of Florida, this company WILL NOT leave
me alone.” **** states, “They harass, manipulate, try to intimidate people into
using their products, call on the weekends, late at night and multiple times to
see if you’ll answer.” **** contends they no longer want to be contacted by
Advance America.
As of the receipt of the complaint, an
investigation into ****** claims was conducted. According to our records, there
has been one (1) call made to **** regarding our products and services after
their loan was paid in full. We do not have any record of making harassing, intimidating,
late= night, or multiple calls as **** claims.
To ensure **** no longer receives any
marketing calls, we have requested **** to be removed from our marketing lists.
The request included ****** address, phone number, and email address. The removal
process may take up to thirty (30) days to become effective. If **** receives
any further marketing after thirty (30) days, they may contact me directly at
[email protected] or **************************************
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded Advance
America, Cash Advance Centers of Florida, LLC, under any applicable laws,
statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystCustomer Answer
Date: 08/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]They are liars and the above attachment proves it - they called WAY more than once. This is fine I want no further contact nor will I ever do business with them again. Sending this to make a point. SOMEONE from that office was calling me CONSTANTLY. Maybe it wasn't in your records did you ever think of that?? One call?? Ya right.
PLEASE DO NOT EVER CONTACT ME AGAIN.
Regards,
**** *********Business Response
Date: 08/16/2024
August 16, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: **** ********* * ********* *** ********
Dear Cindy:
Advance America, Cash Advance Centers of
Florida, LLC (“Advance America”), is in receipt of a complaint filed by **** *********. We have thoroughly reviewed and appreciate the opportunity to
respond.
In the complaint, **** ********* provided a
screenshot of the calls made in July and August 2024 to further assist with the
investigation.
We thank **** for providing the screenshot of
the calls made to their cell phone. It was found that ****’s information was
not taken out of our system prior to the complaint. We have reviewed the
complaint with our branch team members to ensure they are accurately
documenting requests to ensure this does not happen again. We apologize for the
inconvenience this has caused and we thank **** for bringing it to our
attention.
As stated in the August 6, 2024, response, to
ensure **** no longer receives any marketing calls, we have requested **** to
be removed from our marketing lists. The request included ****’s address, phone
number, and email address. The removal process may take up to thirty (30) days
to become effective. If **** receives any further marketing after thirty (30)
days, they may contact me directly at
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded Advance
America, Cash Advance Centers of Florida, LLC, under any applicable laws,
statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
AnalystCustomer Answer
Date: 08/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *********Initial Complaint
Date:07/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to log into my account to see why advanceamerica did not take out of my bank out on July 21st. I have been unable to log in for 3 months now but my payments have continued to take out. I need to see how much is owed to on this statement or why the amount was not drafted.Business Response
Date: 08/09/2024
August 9, 2024
Cindy R*****
Better Business Bureau
*** ***** ****** ******* **** *
Greenville, SC 29601
RE: ****** ****** * ********* *** ********
Dear Cindy:
Advance
America, Cash Advance Centers of Oklahoma, Inc. (“Advance America”), is in receipt of a complaint filed by ****** ******* We have thoroughly reviewed and appreciate the opportunity to respond.
In the complaint, ****** ****** states, “I
have been attempting to log into my account to see why advanceamerica (sic) did
not take out of my bank out on July 21st.” ****** asserts they have
been unable to log in; however, payments continue to be taken out.
According to our records, ****** entered into
a Customer Loan Agreement (“Agreement”) with Advance America on October 30,
2023. Pursuant to the Agreement, ****** agreed to repay an amount of one
thousand eighty dollars and thirty-six cents ($1080.36) in fifteen (15)
bi-monthly installments of sixty-seven dollars and fifty-three cents ($67.53)
and one (1) final installment of sixty-seven dollars and forty-one cents
($67.41) due on July 5, 2024. On November 23, 2023, an ACH payment in the
amount of sixty-seven dollars and fifty-three cents ($67.53) was attempted;
however, returned unpaid. ****** made a debit card payment of sixty-eight
dollars ($68) on November 24, 2023, which sixty-seven dollars and fifty-three
cents ($67.53) satisfied the November 23rd payment and the remaining
forty-seven cents ($.47) went towards the next schedule payment’s interest. Due
to that, there was a remaining principal balance of one dollar and eight cents
($1.08) due at the end of the loan. On July 20, 2024, Andrew’s loan was paid in
full and no longer owes a balance to Advance America.
With regards to ****** not being able to log
into their online account, we do not have record of ****** calling for further
guidance. We recommend if ****** remains unable to log into their online
account to contact our Customer Care Team at ***** ********* Our Customer Care
Team will be able to assist ****** further.
This letter is written under a full
reservation of rights and is not intended to be, nor should it be construed as,
any admission of liability or as a waiver of any rights afforded Advance America, Cash Advance Centers of Oklahoma,
Inc., under any applicable laws,
statutes, or procedures.
Sincerely,
Ally P*****
Senior Compliance Governance & Risk
Analyst
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