Reviews

Review Details

• Review fromTash B

  Date: 07/29/2024

  1 star
  I have been with ****** for 7 years to they sold to ROCKET. I would not recommend them. They don't return your calls but will if it you need to pay them. They keep telling us someone will call us back and no one ever does. Kelly the sales guy is absolutely no help. They also double charged me for the pest control. They also stated they upgraded my Termite stations and did not. I paid for the services for a year, and they still have not made it right! I'm currently looking for another company. They are the worst!! Oh, and they have a habit of not showing up. You are getting charged for their services you are not getting. Buyer beware.

• Review fromMichelle L

  Date: 07/22/2024

  1 star
  Rocket pest bought ******* and have to keep for termite warranty. They added services and would not tell me who approved the services as they would bill me. Asked for manager and they left me on hold for a hour when I asked for a manager. FRAUD business practices. DON’T use if you value honesty.

• Review fromShandrea S

  Date: 07/10/2024

  1 star
  I agree with David. I called for a service and they said that they could do the service. They stopped by and realized that they could not do the service and I was told that someone would call me back with a new appointment and no one called me back. I’ve canceled my service contract with them. The technician sent was amazing, but the company in itself is dysfunctional and untrustworthy, and I would like to warn others to not do business with them.

• Review fromDan B

  Date: 07/08/2024

  1 star
  Very little this company does is done to any minimum quality standard. Associate communication, product application, billing for services, proper application of payments to accounts, ability to follow basic instructions...all of this is done poorly and with repeated error. Canceling today by letter. A phone call will go nowhere. There are no managers or leaders in the organization that step up. No calls are returned. Everything appears to be left to hourly folks to figure out and fix.

• Review fromJohn R

  Date: 06/13/2024

  1 star
  We have had them for awhile now but were called a couple of different companies in the past until they were bought out by Rocket. Let me say that for what we pay is not worth the cost. The people that come to the house are great but we have had termite damage that is supposed to be covered by them and I have shown them the damage but all we get is that we will send someone out but that's all we get is lip service. No one contacts us or asks about the termite damage, nor do the return messages about it but continue to bill us for the service. Garbage company. Do yourself a favor and go with anyone else or no one at all.

• Review fromJoseph W

  Date: 05/20/2024

  1 star
  They collect 5 payments from me and have not schedule service. Customer Service, haha - just leave a message and maybe will call back.

• Review fromMike B

  Date: 05/06/2024

  1 star
  Rocket Pest Control sent a text out of thin air that they were coming the next day to spray our house for it's annual pest control. My wife and I had never heard of them nor had we ever scheduled an appointment for them to service our property. We responded in text that we did not schedule it and they did not need to come to the house. The next day they sent a text less than 1 hour before arriving. We responded to not come. We never asked for the service and we cancelled the one they set themselves. Rocket Pest came anyway and sprayed. After the last call to Rocket Pest sharing that we never set the appointment, asked for the appointment, and we also cancelled what they created they said they would not charge us for the service. We asked them to take us off of their list and we did not want to use any service they had. Now we received another text that they are returning for another service call (2 months later) for another 'annual' service. I called again and no one answers the calls but the "sales" team. I'm not sure what their employee at Rocket Pest is going to do on our property but they do not have permission to step on our property or conduct any service. I asked them to place us on their 'do not call' list and to never come to our house again. For the second time. I am now placing a harassments charge with the FCC under the telecommunications protection act for their actions.

• Review fromDavid W

  Date: 03/01/2024

  1 star
  To the best of my ability this is as accurate and honest as possible. Ever since Rocket Pest Control took over ownership from Home Pest Control the entire experience has been unacceptable on all fronts from billing to services. In October 2023, a technician was suppose to come out to conduct pest control services; they never showed. They only came out to so the termite inspection and never followed up with an appointment afterwards. Then in December 2023, they were suppose to come out to conduct pest control services and on 3 different occasions they were suppose to come out and never did. Now its March 2024 and the pest control has not been conducted. I have requested all of my money back from October 2023 through March 2024 as none of the services were conducted during that time frame while making the monthly payment agreement. I'm not sure of anyone elses experience but as for me, I had to call them every month to receive the same responses, "We'll take care of it sir." No one ever showed up, at all. In my personal experience the new company Rocket Pest Control are really dysfunctional but they will take your money.

• Review fromJulianne M

  Date: 11/10/2023

  1 star
  Is this fraudulent? No services have been provided and I do not have a contract with this company. They are sending invoices (several repeatedly in a minute). At some point they hung a flyer on my door and did not ring the bell or provide service but sent an email saying they provided a service and demanded payment. My security cameras confirmed this. I contacted the company, only to be sent more innocuous forms that look like an invoice. I’m fearful that a fraudulent organization has been sold my contact information. I’ve reached out to the company repeatedly to clarify the matter without resolution. Also, there are quite a few companies in Greenville, SC with the same name. I’m worried others will share their personal and financial information with this platform.

• Review fromTheresa O.

  Date: 08/10/2023

  5 stars
  I have been using Green Tech Termite and Pest Control for almost 15 yrs. The products that they use are odorless and stainless. They are also botanical based which makes them safe for pets and children! If you are looking for a great local family owned company to use, I highly recommend using Green Tech Termite and Pest Control.