Complaints

This profile includes complaints for Spinnaker Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spinnaker Resorts has 9 locations, listed below.

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• 

  Spinnaker Resorts

  35 Deallyon Ave Hilton Head Island, SC 29928

• 

  Spinnaker Resorts

  700 Blue Meadows Rd Branson, MO 65616

• 

  Vacation Reservation Center, LLC

  191 Cottage Cove Lane Williamsburg, VA 23185-5811

  
• 

  Vacation Reservation Center, LLC

  191 Cottage Cove Ln Williamsburg, VA 23185-5811

  
• 

  Spinnaker Resorts, Inc.

  4924 Hwy 17 By-Pass South Myrtle Beach, SC 29577

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a timeshare July 12 2022 at 730pm we left and got homeJuly 16 I was sick with the Gout we had no AC had people come to look at it it has to be replaced at the cost of $15000 and our car died and needs replaced We tried to call Sunday July 17 and got no anwser and then tried to call Monday July 18 and got no answer Due to a 1 Hour differencer then sent Email Mon, Jul 18, 2022 to **** and we asked for an emergency cancellation because we will not have the Money for the timeshare or to replace the car **** said we missed the deadline by 1 day but he would forward the Email All we are asking is for our $1100 depoist back and cancellation of the contract of the sum of $4289 so our credit will not get messed up and have to take bankruptcy we will have to get a loan for our AC Replacement and wont be able to with this debt We are in our 60s and both are disabled and have our Social Security check and Disability check To live on and did not forsee a problem before these disasters hit us Thank You Have a Blessed Day

  Business Response

  Date: 08/01/2022

  Thank you for contacting Spinnaker Resorts. Our records show that we are currently processing this request for a late cancel in our Customer Relations department. A member of our team will be reaching out to the customer soon to discuss their issues. Thank you again for contacting Spinnaker Resorts.

  Customer Answer

  Date: 08/04/2022

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because: Have heard from the BBB and got an email from them  but have not heard back from a Rep   below is the answer to my email  Fri, Jul 29, 2022          Also I have not got my Refund of my $150 booking Depoist       and need the $1100 down payment                 However, we are not indifferent to addressing our client’s concerns.  We have provided a copy of your letter to the Sales Department and expect that a representative of theirs will be in touch with you within 2-3 days of the date of this letter to discuss your cancellation request and determine next steps.  Please be prepared to provide them a clear explanation of the concerns that led you to request a cancellation so that they may review the circumstances and determine how best to address your request outside of the standard rescission period. 
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  
  
  
  ********* ******** *********
  ** *** ****
  ****** ***** ** *****
   

  
  
  

  Regards,

  
  

  ***** ******

  
  
  

  
  

  
  

  
  
  

  Business Response

  Date: 08/05/2022

  Thank you for again contacting Spinnaker Resorts. Our records indicate that a Customer Service Specialist spoke with the customer today,
  and we are currently reviewing their issues. A follow up call scheduled for 8/10/22. Based on the outcome, we will provide an update at that time. Thank you again for contacting Spinnaker Resorts.

  Customer Answer

  Date: 08/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ***** ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shown and purchased a timeshare that was called a "Lockout"consisting of 2 bedroom on one side and a separate 1 bedroom unit on the other side with Spinnaker in 2006 and first used it in 2008. when I used both weeks and took 8 friends and family with me where 3 people stayed in the 1 bedroom and 6 of us stayed in the 2 bedroom side. I asked the to go back and look at my first stay and was told that they only have records of stays back to 2010. From 2008 until In July 2021 this was honored. Even though the Deed only showed a 2 bedroom. Which I was told by the agents that sold me the property **** ****** and ** **** the vacation manager at the time that they could only write it up as a 2 bedroom. I did not feel good about this and expressed it to them, and they told me that no one was trying to cheat me and to just keep the initial form with both their signatures showing what I was purchasing. At the time the vacation manager told me that all of their lockouts came with 2 bedrooms on 1 side and 1 bedroom on the other side and as long as it showed lockout on the initial form it would be honored. My first stay I used both weeks and took 9 friends and family with me where 3 people stayed in the 1 bedroom and 6 stayed in the 2 bedroom side and to prove it I asked them to go back and look at my first stay and was told that they only have records of stays back to 2010.
  Now I feel I have been defrauded out of what I was shown and bought and paid for.

  Business Response

  Date: 08/02/2022

  BBB #********
  *******
  
  Thank you for taking the time to contact Spinnaker Resorts.
  Please know that we will be contacting the Customer directly in an attempt to resolve
  their issue and will respond after that time.  Additionally, the customer may contact us directly by email at *********************** or by phone
  at ************.
  Thank you again for contacting Spinnaker Resorts.

  
  Corporate Customer Relations

  Customer Answer

  Date: 08/08/2022

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because: Just as I never received a response to the certified letter I sent to Spinnaker in October 2021 concerning my complaint, I still have not received any communications from them. Therefore I am requesting that their respond to take care of this matter be made through communications with me through this forum within the BBB
  

  
  
  

  Regards,

  
  

  ***** **********

  
  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/12/22 we attended a sales pitch on buying a timeshare.
  1. We were told that we can travel anytime/anywhere for 385.00. I went to book a vacation and was informed that it would be almost 2000.00 for the week.
  2. We applied for the credit card and told we were approved for 3500.00 and that we would get 6 months at 0% interest on the card. That in turn that would qualify us for paying 50% down and would have 12 months at % interest to pay the final 5000.00 for the timeshare. The credit card company never sent us the card and the company does not answer the phone. So now we have to pay the entire balance of 8500.00 with a 16.95% interest rate.
  3. We were lied to about all aspects of this deal and since we have not utilized any of the benefits, would like this transaction to be cancelled. They breached the contract by telling us there would be no interest in paying as well as lying about the cost of future vacations.
  I was interested in a timeshare, just no longer with this company who lies to their customers!

  Business Response

  Date: 07/25/2022

  Thank you for contacting Spinnaker Resorts with your concern. We will be opening a formal complaint in reference to the claims in your submission and someone from the Customer Relations department will be reaching out to you in the near future. Thank you for your patience and we look forward to addressing your allegations. Thank you again for reaching out to Spinnaker Resorts.

  Customer Answer

  Date: 07/27/2022

  
  

  [To assist us in bringing this been resolved matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because: I no longer need a case. I spoke with ***** and it has been resolved. 

  
  
  

  Regards,

  
  

  ***** ******

  
  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact ********* ********** *********** to make a payment. Whenever I call, five things always happen: 1) the message that someone will be right with you is played; 2) the message stating that the person on extension xxxx is on the phone is played; 3) the message stating that the extension's voice mailbox is full is played; 4) the message stating that "an error has occurred" is played; 5) the call is disconnected. Apparently this company doesn't want my money.

  Business Response

  Date: 07/19/2022

  Thank you for contacting Spinnaker Resorts with your issue. Our records indicate that you will need to contact ******** Collections directly at ************. Unfortunately, at this time there is no option to pay outstanding fees online. Please feel free to reach out to Customer Relations with any further questions at *********************** with any further questions. Again, thank you for contacting Spinnaker Resorts.

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We regretfully purchased a timeshare through King’s Creek Plantation, now owned and managed by Spinnaker, and it’s been a nightmare ever since. This is just an ongoing expense that is leading us nowhere. We are unable to rent it out on VRBO which is something we were really counting on in order to cover the fees. The maintenance fees are also much higher than we ever expected. There is nothing good or affordable about being timeshare members. In October of 2021 I had a serious battle with Covid-19. This put me behind on money because I had to be out of work for multiple weeks. This was something that I could not have predicted and was not able to financially plan for. We are still dealing with the loss of income from those weeks. At this point we are just trying to get back on our feet. We have no intention of going on vacation anytime soon and see no use in being timeshare members. All it is doing is taking more money than we have. We are worried about what will happen to us if this isn’t taken care of soon. We were quickly dismissed when we reached out to King’s Creek Plantation regarding our circumstances. We just want our ownership canceled ASAP.

  Business Response

  Date: 07/25/2022

  Thank you for contacting Spinnaker Resorts. Our records indicate that this complaint is a replica of a current complaint that we have opened for this consumer and have advised that a representative from Spinnaker Resorts will be reaching out directly to the consumer as soon as possible. Thank you again for contacting Spinnaker Resorts.