Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed a loan with this company and have always paid an additional amount that should have been put toward the principal. However, as you can see with just the last 4 invoices that I have received the extra is not being put towards the principal. The overage seems to be held and placed toward the next payment. The agreement I have with them has no pre-payment penalties and I have asked them several times to correct. There is no place on the payment screen of their website to indicate that I am paying down the principal. I have messaged them several times on this matter.

  

  Business Response

  Date: 09/06/2023

  ZuntaFi
  has completed an investigation of the complaint submitted by the consumer.  In review of the account, payments have been
  applied per the terms and condition of the signed promissory note. Payments are
  applied first to late charges, other fees and charges, collection fees, accrued
  interest, and the remainder to principal. Payment allocation for each payment
  is indicated in the “Transactions” section of the billing statement.   If the
  consumer would like a copy of their payment history, we encourage them to
  contact our office.

  Customer Answer

  Date: 09/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The Principal balance should not be $308.87 one month and the following month be $46.31. At this rate the 15-year loan will be much longer than that. Also, I have asked several times for an amortized billing showing both the interest and principal as it is applied, and I have only received this one time. I am formally requesting that I am emailed the amortization after each and every payment. There is no button on the website when making a payment to indicate that I am making an additional principal payment. All other banks that I have ever worked with have had this option and that amount shows up on their billing statement for next month. 

  I am asking that the website is corrected to include this feature. After all my contract does say there is no pre-payment penalty, but it appears as I am being penalized for attempting to make an additional principal payment. 

  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 10/03/2023

  Please see the attached payment history demonstrating the payment allocation for each payment.  Per the terms and conditions of the signed promissory note, interest will be calculated on a daily simple interest basis, according to the outstanding principal balance each day of the term of the Loan. Payments are applied first to late charges, other fees and charges, collection fees, accrued interest, and the remainder to principal. 

• Initial Complaint

  Date:06/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked Zuntafi to release me as the co-signer of my 41 year old sons school loan. To be released, they said he had to make 2 years worth of payments, which he has done. He has had this loan for over 15 years. ZuntaFi told me that now I may not be released, because after my son offered them a payoff and was denied, he apparently asked them if Zuntafi would rather he just quit paying. He has continued making his payments. I’ve met the requirements to be released as the co-signer and as a retiree living off social security, I want them to follow through on this request!

  

  Business Response

  Date: 07/05/2023

  ZuntaFi has completed an investigation into the complaint
  submitted by the consumer.   In review of the account, ZuntaFi received an
  email from the cosigner on 06/23/2023 requesting to be released as cosigner
  stating the required payments have been made. 
  At that time the cosigner was informed of the cosigner release requirement for the loan program; 48
  consecutive on-time full monthly payments and the borrower must have a current
  FICO score of 710 or higher. Upon receipt of the required information from the borrower,
  ZuntaFi determined the primary borrower did not meet the minimum FICO score
  requirement.   Notification was sent to the borrower with the
  reasons for the denial. The borrower may reapply for cosigner release again in
  the future. 

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zunafi is a **** they took over **** think my tax firm must have signed it. I would never agree to a loan with **% interest. It looks like an electronic signature. I can’t afford that money. Please help. I don’t know what to do. Thank you.

  

  Business Response

  Date: 04/24/2023

  ZuntaFi has conducted an investigation of the complaint
  submitted by the consumer.   ZuntaFi was the prior loan servicer for a loan obtained in the consumers name to finance a product or
  service with *** ***** ***.  ZuntaFi
  handled the billing and other services related to repayment of the account
  after the request for financing was approved by the lender for the consumers
  product or service with *** ***** ***. As of March 1, 2023, the creditor for
  the loan transferred the servicing responsibilities for this account to
  ********* ******* ********** *** (***). Notification was provided to the
  consumer.

  
  In review of the account, ZuntaFi did not receive communication
  from the consumer regarding the loan until after the loan was transferred to ***.
    The consumer first contacted ZuntaFi on
  04/17/2023 regarding the “bill” that had been taken out of their account.  Prior to the transfer to the new servicer,
  payments were received on the account via automatic payment beginning
  10/28/2021 through 02/28/2023.

  
  If the consumer feels they have been a victim of identity
  theft, we encourage them to contact our office as well as notify the current
  loan servicer.  The contact information
  for the current loan servicer is as follows:
  ********* ******* ********* ***
  ** *** *****
  ********** ** *****
  Phone: ************
  Email:
  *************************************

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had never heard of Zuntify till I got a letter saying I was behind in my $*** monthly payment. I never signed an agreement with them. I think my tax firm must have signed it. I would never agree to a loan with **% interest. It looks like an electronic signature. I can’t afford that money. Please help. I don’t know what to do. Thank you.

  

  Business Response

  Date: 03/19/2023

  ZuntaFi has conducted an investigation of the complaint
  received by the consumer.   ZuntaFi
  did not originate the loan and was previously the loan servicer that handled
  the billing and other services related to repayment of an account after the
  request for financing was approved by the lender for the product or service
  purchased from ******** ********** ****** ***. 
  As of March 1, 2023, the lender for the loan transferred the servicing responsibilities
  for this account to ********* ******* ********** ***.  Notification was provided to the consumer.

  In review of the account, ZuntaFi began servicing the loan
  on July 6, 2022.  Payments were remitted
  on the account under the name of the consumer; however, the account ultimately became
  past due.  ZuntaFi spoke with the
  consumer on December 14, 2022 regarding the delinquency, at which time the
  consumer indicated they was unable to make a payment.  On January 16, 2023, ZuntaFi received
  subsequent communication from the consumer at which time they first indicated they
  were unaware of the loan.  ZuntaFi
  provided the verification of the debt to the consumer.  

  If the consumer feels they have been a victim of identity
  theft after reviewing the loan documentation, we encourage them to contact our
  office as well as notify the current loan servicer.  The contact information for the current loan
  servicer is as follows:  

  
                ********* ******* ********* ***
                ** *** *****
                ********** ** *****
                Phone: ************
                Email: 
  ************************************* 

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  October 2022, I took out a $*** loan with Zuntafi to settle a debt, and they have failed to send me the check. They are stating that I owe the money I've never received and are affecting my credit with 'late payment' remarks.

  

  Business Response

  Date: 03/15/2023

  ZuntaFi has completed an investigation of the complaint
  submitted to our office by the consumer. 
  ZuntaFi is the loan servicer and handles the billing and other services
  related to repayment of the account after the consumers request for financing was
  approved by the lender for the product or service purchased by the consumer
  from ********** *** *******. ZuntaFi did not originate the loan.

  
  In review of the loan documentation, the borrower authorized
  the amount financed to be disbursed to ********** *** *******.   Payments were remitted on the account by the consumer;
  however, the account ultimately went past due. 
  The consumer contacted ZuntaFi and expressed dissatisfaction with
  services provided by ********** *** *******. 
  ZuntaFi is not affiliated with the company, therefore unable to resolve
  any disputes between the consumer and ********** *** *******.  ZuntaFi advised the consumer to contact ********** *** ******* to discuss their concerns related to the product or service they
  purchased.
  

  If the consumer has any additional questions or would like
  copies of their loan documentation, we encourage them to contact our office.

  Customer Answer

  Date: 03/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It was communicated to me, ********** *** ************** *** is a consumer of Zuntafi. And that Zuntafi has made several unsuccessful attempts to them to return the loan check. 

  Zuntafi stated they will not return their phone calls. This is unacceptable. I will be filing a lawsuit against Zuntafi, ********** *** ******* and ****** ***. 

  Thank you for your assist BBB,

  
  Jamarco **********

  

  Business Response

  Date: 03/24/2023

  ZuntaFi is not affiliated with ********** *** ******* and
  only handles the billing and other services related to repayment of the account
  for the creditor.  Prior to the
  complaint, ZuntaFi escalated the consumer concerns to the creditor.  As of today, March 24, 2023, ZuntaFi received
  notification a refund for the full loan amount has been initiated by ********** *** ******* to the creditor.  Once the
  refund amount is received at ZuntaFi, the funds will be applied to the loan and
  the account closed.  ZuntaFi will send
  confirmation to the consumer once the account is closed.  As a result of the refund, ZuntaFi notified
  the consumer reporting agencies to delete the tradeline from the consumer
  report.  Consumer reporting agencies may take up to 7
  days for processing and this is out of our control.  If the consumer has additional questions, we
  encourage them to contact our office. 

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the cosigner on loan # *********** ** for my nephew. The loan was taken out several years ago and was with a different service provider until 2022 when it switched to ZuntaFi. There were never any issues with payments being received until it switched over to ZuntaFi. In November 2022 I began receiving letters from ZuntaFi stating that a payment was late. I spoke to my nephew who confirmed that he made the payment. I received more letters in December 2022, and January 2023 and left 2 or 3 voicemails to ZuntaFi (Angela ****** ************) and received no return call. I once again confirmed with my nephew actually paid off the entire loan ($******** confirmation #******), and the letters to me from ZuntaFi stopped. On 02/24/2023 I was notified that ZuntaFi sent this loan to collections and its now negatively affecting my credit report. I just left another voice mail for Ms. ****** on 02/24/2023. I would like to get this matter resolved on have the impact to my credit report resolved. Thank you for your assistance.

  

  Business Response

  Date: 03/07/2023

  ZuntaFi has completed an investigation of the account for
  which the complaint was submitted.  The
  consumer is a cosigner on a loan which was transferred to ZuntaFi from ********* ******** effective October 29, 2022.  Advance
  notice of the servicing transfer was provided by ********* and a welcome notice
  was provided by ZuntaFi once the loan was added to our servicing system. At the
  time of the transfer, the next payment due was November 6, 2022.  
  In review of the account, payments were received December 21,
  2022, January 9, 2023 and the remaining balance on February 6, 2023.  ZuntaFi was unable to send the cosigner confirmation
  of the payment in full due to an invalid address notification from the postal
  service received on January 11, 2023.  No
  late fees were assessed or delinquency was furnished to the consumer reporting
  agencies as a result of the loan transfer. 
  ZuntaFi verified voicemails were received from the phone
  number of the consumer on the following dates: December 20, 2022, January 3,
  2023 and February 24, 2023.  ZuntaFi
  returned all phone calls to the consumer,  which resulted in either no answer or a
  voicemail left for a return call. 

  
  ZuntaFi was not able to speak to the consumer until February
  27, 2023 at which time ZuntaFi  confirmed
  the loan was paid in full and advised of return mail notification from the
  postal service.   At that time, the consumer updated their address.   In reviewing
  the account, any correspondence the consumer received regarding delinquency was
  dated prior to the date the loan was paid in full.  If mail was received via forward service from
  the postal service prior to notification of return mail to ZuntaFi, we
  encourage the consumer to review the correspondence date for comparison to the date
  the loan was paid in full.  

  
  If the consumer has any additional questions, we encourage
  them to contact our office.  

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract with *** and it was cancelled per their representative. I was only sent a deposit of $*** back to my credit card and told the rest was forth coming. Instead the debt was sold to ********* ****** for the incorrect amount stating that I was in collection being two months behind in my payments causing me duress not honoring the agreement to refund and cancel my loan. Furthermore, I was charged more than the amount for the training program *** ** **** *** ***********.

  

  Business Response

  Date: 02/27/2023

  ZuntaFi has completed an investigation on the account
  for the complaint submitted by the consumer. 
  ZuntaFi was the loan servicer of a loan the consumer obtained to finance
  a product or service with *** ******* from 08/02/2022 to 01/30/2023.  ZuntaFi did not originate the loan and is not
  affiliated with *** *******, however, did previously escalate the consumer’s
  request to the originator. Effective 02/01/2023, the loan holder transferred
  the servicing responsibilities for this loan to ***.
  
  In review of the promissory note and Truth in
  Lending Act disclosure, the amount financed was $********, which corresponds
  with the original loan amount serviced by our office. The principal balance at
  the time of transfer to *** was $********. 
  If the transfer amount with the current servicer differs, the consumer
  would need to contact the current servicer.  
  
  Subsequent to the transfer, ZuntaFi received
  communication indicating *** ******* has agreed to refund the loan amount.  The consumer will need to follow up with the
  current servicer regarding any applicable overpayment once the current servicer
  receives the refund.  ZuntaFi has
  notified the consumer reporting agencies to delete the tradeline for ZuntaFi as
  a result of the pending refund. 

  Customer Answer

  Date: 02/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The loan was transferred and ********** said 2/28/23 that it was sent back on 2/23/23.
    I am being asked to pay a phantom loan. Spoke with two representatives from *********.
  
  Sincerely,
  
  
  
  Aisha *****

  

  Business Response

  Date: 03/09/2023

  Per the consumer's communication with ZuntaFi on 03/01/2023, the consumer indicated the current loan servicer (***) confirmed the loan was cancelled.  ZuntaFi is no longer the servicer for this loan therefore does not have current account information.  If the consumer needs additional information regarding the account status, the consumer should contact the current loan servicer. 

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I paid our son's colleges loans off in 2019. We have not received any bills, notices or calls from the organizations that held his loans for years now because we paid everything off. Out of the blue and within the last 6 months, ZuntaFi starts aggressively calling us asking for our personal information including social security numbers. They told us we owed them $******** worth of Elliot's student loans. We told them we have been paid in full for years now and we refused to give them any our personal information. They have have begun harassing my son with numerous phone calls. We have zero outstanding loans for Elliot's education. And I've called ZuntaFi numerous times to try and explain this but no one ever answers the phone. I've left many messages and they do not respond. Now, they have seemed to set their sights on my son.
  Something is very wrong here. What can we do to stop them from harassing us and trying to scam us out of money we don't owe?
  

  

  Business Response

  Date: 02/06/2023

  Business Response /* (1000, 8, 2023/01/20) */
  ZuntaFi has completed an investigation on the account for which the complaint was received. The account serviced by our office was transferred to ZuntaFi on 10/29/2022. In review of the prior servicer account information, the student had two accounts. One of the accounts was paid in full at the prior servicer, however the remaining account had a balance owing. In review of the prior servicer history, a request was made to the prior servicer for the amount owing, minus the interest. The prior servicer history notes indicated a refusal to pay the interest owing on the account. Payment was subsequently received towards that account in the amount of $*********, however a balance remained. Monthly account statements were sent on the account, however no additional payments were received. The remaining balance is due per the terms and conditions of the signed promissory note.

• Initial Complaint

  Date:12/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there. I keep receiving collection letters from a company named ZuntaFi saying that I got a loan through them and I'm behind on my payments. My account number supposedly is ***********. I have never ever done a loan through them. Can we please get this resolved
  

  

  Business Response

  Date: 01/19/2023

  Business Response /* (1000, 5, 2022/12/28) */
  ZuntaFi has completed an investigation into the complaint submitted by the consumer. The private student loan serviced by ZuntaFi was obtained by the consumer for the cost of attendance at ******************** for the school term 04/07/2003 - 12/23/2003. The account transferred to repayment on 06/24/2005 and the consumer began making payments. On 10/20/2008, the servicing responsibilities for this loan was transferred to **********************. Subsequently, the loan transferred back to our office on 04/28/2009. Notification regarding the transfers were provided to the consumer. Effective 08/31/2020, **************************************** rebranded to ZuntaFi. Notification was provided to the consumer. If the consumer would like to receive validation of the debt, we encourage them to contact our office.

• Initial Complaint

  Date:10/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ************************* was pestered by this company, Zunta Fi, that conned, badgered and cajoled me into a contract that I DID NOT SIGN. I have asked for it to be CANCELLED on many occasions. My request was to secure a loan for debt consolidation (credit cards) for around $**-******. I found out later that all they were offering was $***** with an almost ** percent interest rate. During the long process online, they kept switching me to a site purporting to be the Better Business Bureau which they said they used to set up loans. THAT SOUNDED REALLY FISHY. Since then, Zuntra Fi has reported me to the three credit bureaus for being delinquent. Can you straighten this out with Zunta Fi or should I refer the matter to my lawyer?
  
  The account number is *******
  

  

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 8, 2022/10/31) */
  ZuntaFi has conducted an investigation of the complaint received by the consumer. ZuntaFi is the loan servicer for a loan obtained by the consumer to finance a product or service with *****************************. ZuntaFi handles the monthly billing and payment processing after the creditor approved financing. ZuntaFi does not originate the loan or have any affiliation with the merchant that provided the product or service.
  ZuntaFi began servicing the loan for the creditor on April 20, 2022. The consumer first contacted our office on May 2, 2022, indicating they were not proceeding with the loan. At that time, ZuntaFi informed the consumer that we were only the loan servicer for the loan, and they would need to speak directly with t**************************** where they applied for their financing. ZuntaFi did not receive notification from the creditor that the loan was cancelled, nor did we receive any further communication from the consumer until October 15, 2022, at which time they indicated they were coerced into the loan and requested ZuntaFi cease communication. ZuntaFi escalated the complaint to the creditor and is awaiting the results of their review. In the meantime, ZuntaFi has notified the consumer reporting agencies of the dispute and requested the tradeline deletion. We encourage the consumer to follow up with our office in 30 days for the results of the creditor escalation.