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Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 749 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is they sent out a card with income tax somebody got a hold to it and order ****** They investigate to see I didn’t receive it. Now they giving me the run around waiting almost three months to get my check from them.

      Business Response

      Date: 05/16/2025

      Resolution attached.The prepaid debit card was reported lost on 2/6/26 and returned to the sender by the USPS. You requested another card on 3/1/25 which was activated on 3/14/25. You reported on 3/15/25 that the card was never received and were advised to send in documents to update the address for another replacement card to be sent. You filed a dispute for transactions on 3/17/25 and the card was permanently closed. Dispute credits were applied to the card on 3/26/25 with a claim letter sent on 3/27/25. Documents were received and the add

    • Initial Complaint

      Date:05/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My card expired extremely quickly (MAYBE 60 days after issuance) with a balance of $11.04. The company reversed the money, pocketed it, and refused to issue me a new card with a valid expiration date with the funds available. The supervisor cited terms and conditions that were never received with the card, and cannot be accessed through the link on the site. It states "Failed to load PDF Document" (see attached). This company committed theft from my account and did not notify me of any terms and conditions regarding expiration or remaining funds. I demand to be refunded and others to be made aware of their deceptive practices.

      Business Response

      Date: 05/20/2025

      Hello ******

      Attached was the original response to your complaint.  We apologize, but when we emailed you the response, we neglected to upload it to the BBB as well.  For record keeping purposes with the BBB, you responded with this:

      The terms and conditions were NOT received with the card as stated in your letter. It was a blank slip of paper with the card attached to it with silicone adhesive. You are incorrect, and I request that you either prove that it was indeed sent, or you provide me with the money that you stole.

      And we responded with this:

      Please note that the terms and conditions are included with the rewards card at the time of sale. If the card was received attached to a blank sheet of paper without the accompanying terms, it is likely that the client who purchased and provided the card removed them.  We recommend reaching out directly to the client who provided the rewards card, as they selected specific terms, including the expiration date, and may have removed the terms before providing the card.

      Thank you,

      Pathward Customer Service

    • Initial Complaint

      Date:05/06/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to close a ******** Visa account with 89 cents remaining in the account.
      The vendor, ******** Visa, refuses to permit me by law to close the account because of the balance in the account according to the telephone conversation I had today with an agent today. The card was stolen/lost. I asked for fraud assistance and was denied. I requested to speak with a supervisor and did. The supervisor lives abroad, does not know US laws regarding commerce, and as such, he could not help much. I do not want a replacement card. I want nothing to do with the card or company any longer. I do not have the card number, except that the card ends in **** and the email address associated with the card is *******************. Therefore, I cannot log online to close the account and am seeking help to permanently cancel and close the account along with the card. Can someone contact me via telephone to help?

      Business Response

      Date: 04/28/2025

      This complaint was determined to be in relationship to
      a VISA - ********  account. Send to corresponding company for review.

      Customer Answer

      Date: 05/19/2025

      Thank you for the status update sent, and I closed the account recently. The matter seems resolved currently. If I learn the matter is not, I will inform you in an email notice or on the portal.
      ***** *****
      **********

    • Initial Complaint

      Date:05/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is against Pathward n.a. that affiliate with Porte
      porte debit Card * ******************* *** *equest

      Dear porte,

      i cannot log into my account to update my new phone number to ************ I am logging in with my correct email and password that's not an issue
      the issue is when I log in on the app I click received a password to email.
      once I enter the validation code I received a opps! message please call in.
      I called many times to customer support on this issue with no help only that they escalated the issue to be correct but its not correct and I cannot log into my account even by email.

      also i cannot log into my account even when passing the security links sent to my email
      after i enter the code given i get an opps message i cannot log into my account.

      please correct this issue so i can log in.

      i contacted porte on april 22, 2025
      to report this same issue and it hasnt been fix.
      There is an internal error that's preventing from logging into my account.

      my updated phone number is in this BBB.org complaint

      Business Response

      Date: 05/16/2025

      Resolution attached.Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from is attached
      herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name Is ****** ***** *****. I am a United States citizen and Seminole American Indian female. I live at *** *** ****** ** *** ** ***** ** ****** I have three sons that are Seminole American Indian males. My sons names are ******* ************* ***** ***** and ******* ******* ******  I am the complainant writing this complaint against Serve **** *** ** ********** **** **** ** ***** ******* ********** *** ***** ******* ** *** **** ****** *** **** ***** ** *****. The second address is **** ********** ****** *** ********* ** ****** The last address is for **** **** ** *** **** ****** *** ********* ** ****** *** *** ***** ******* *** **** **** ** *************** The second telephone number is for Meta Bank i* *************** This bank or Serve Visa prepaid debit card customer service agents never want to give me any information so I can utilize my prepaid debit card for Serve Visa for the prepaid debit card I presently use through Meta Bank. I spoke with Meline, the customer service account Representative. She did not try to assist me with the services of. my prepaid debit card for Serve Visa and denied me access to my card for Serve Visa Prepaid Debit Card. All I was able to do was access the answering service and I still was not able to access my account, my username or my password.

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They froze my debit card holding all the money I had hostage for a measly 1.25 negative balance for more then 60 days, but failed to contact me once about this negative balance and/or to notify me of the card restrictions causing me to go into depth, my phone tp be shut off and bills to go past due.

      Business Response

      Date: 04/28/2025

      We're unable to locate an account that matches the description in the complaint.  Please provide the 16-digit card number, a screenshot of the front and back of the card, or the routing number and account number used for deposits.  For a quicker resolution, call ************ to speak directly to a Pathward representative.

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a Scarlet Debit prepaid card and from day 1 I have never been able to use the pin number for purchases .
      I have called 20 plus times hoping to speak to speak o someone however they are a buiness that hates dealing with customers and would rather save money and have everything automated .


      No Technical Support Line
      No One to speak to Ever
      I have owned this card less than 2 months all numbers are faded off cant see account number of cv code this place and company is trash

      Business Response

      Date: 04/28/2025

      We are unable to locate the account with the name and information provided.  We understand the card numbers are faded, but if the account is unregistered, we would still need account information such as the account number to locate the account.  Please provide a screenshot of the card or the routing number and account number used for deposits that came with the card.  You can also call ************ to speak directly to a Pathward representative for a quicker resolution.

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used that ***** **** which is offered at ****** ***** ******* in florida on 3/17/25 my account was hacked and the sum of 4450$ was taken from that account I had spoken to a representative and they seen what had happened i was told that 15 was the time file after occurrence I waited the 15 days and then I was told that sometime in June I would get word. I did not ask for this by no means I have suffered major problems due to this situation I can't get in contact with any one from this company many emails have been sent only to be left in limbo can someone one help me

      Business Response

      Date: 05/09/2025

      Resolution attached.

    • Initial Complaint

      Date:04/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was fraud on my account. I wasn't sure if my son [4] did this or if it was fraud but I am reporting 3/50 dollar charges from an unknown merchant. Spruce customer support refuses to reimburse and after a 3 mining lucky is refusing to move forward with a cuatomer service complaint! They violate consumer protector laws everyday and there has been no real support. They are abusive and mismanage account details and information and they always hang up when escalation is requested. ******** * ***** *

      Business Response

      Date: 04/25/2025

      We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance and a quicker resolution, call Pathward directly at *************

    • Initial Complaint

      Date:04/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I FILED MY TAXES IN 2022 THE AMOUNT OF MY REFUND WAS $683.25 I STILL HAVENT RECIEVED IT I WENT TO IRS WHO TOLD ME A CARD WAS SENT TO ME WHICH I NEVER RECIEVED EVEN GAVE ME THE ROUTING # OF THE CARD AN THE ACCOUNT # HAVE BEEN TRYING TO CONTACT PATHWARD LLC WHO WAS THE ISSURER OF THE CARD TO NO AVAIL CALLED THE NUMBER IRS GAVE ME TO NO ANSWER FOR THE LAST YEAR REFUND DATE WAS ISSUED OUT 3/06/2024 STILL NO REFUND AN NO HELP IF YOU COULD HELP ME PLEASE REACH OUT TO ME MY NAME IS MICHAEL WHITEHEAD MY NUMBER IS ************* ** ******* ******* ** **** **** ***** ** *** *** ********* *****

      Business Response

      Date: 04/25/2025

      We're unable to identify the account with the name, address, and details provided. Please provide the routing number and account number that the IRS advised the funds were deposited to. For direct assistance and a quicker resolution, call Pathward directly at *************

      Customer Answer

      Date: 05/05/2025

      **** ***************
      **** **********

      Business Response

      Date: 05/16/2025

      Resolution attached.Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
      out to Pathward to clarify the action on your account. The response from Netspend is attached
      herein.
      Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
      contact information on the attachment.

    Pathward Venture Capital, LLC is NOT a BBB Accredited Business.

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