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Business Profile

Extended Warranty Contract Service Companies

Patriot Warranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 220 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car warranty for both of my cars. I recently tried reaching out to them and am unable to get a hold of anyone. I leave messages and never seem to get calls back. At this point I want my money back. I need help.

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a Vehicle Service Contract #********* with Patriot Warranty last year on July 2021. I call them to cancel the contract on July 16, 2022 and talk to Brian ****** from cancellation department. He told me that the contract will be cancel on that day and I will be getting a refund for $******. It will take 60 days and it will be going in to my bank account that I pay for the warranty. I received an email from the company about my contract being cancel on July 20, 2022. After the 60 days I never received any refund and I call the same number ************ and for some reason it's always being disconnected. I tried some other number for Patriot Warranty and it's only the voicemail to leave a message so they will return your call. Well that never happen too. My call was never returned. All I want is my refund that they owe me.

  • Initial Complaint

    Date:11/09/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a auto warranty for my truck through Patriot Warranty that started 11/13/20 that was suppose to cover my truck through 11/13/25 or ending mileage of 190,403. The policy number is *************. I paid ******* for this policy. I tried to file a claim in October of 2022 for transmission work that needed to be done. I was not able to speak with a live person so left several messages and not one call back. My original contact information was for ********** and after some research I found they had moved to ************. I attempted to contact Patriot Warranty company for over two weeks with no luck. I finally found that the company has been scamming people through the BBB. I am requesting assistance in getting a refund of the money I paid them and am out for the contract I purchased and am unable to use.

    Michael *****
    Plan-Patriot Premier Elite
    **************
    2017 ******************
    start date 11/13/2020
    End date 11/13/2025
    Original address ***************** in ******************
    cost *******
    Phone # ************

    Please contact me with any questions or help available.

    Thank you,
    Michael *****
    *****************
    ******************
    Phone- ************

  • Initial Complaint

    Date:11/09/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2020 I purchased a car warranty policy from Patriot Warranty. It is a 5 year policy. This is the first time I have needed to contact them. I want to check to see if the problem that I am having with my car is covered under the warranty. I have called them 3 times, sent an email, called 2 more times selecting other options to reach a live person to NO avail. In searching their website it says that they no longer do business in the state in which I live. I have not moved from the state I lived in when I purchased the policy. I am more that upset! I paid $**** for this policy and it appears that I was misled, cheated and scammed!!!

  • Initial Complaint

    Date:11/05/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a down payment to start coverage with said company! Then I was making monthly payments to said company! I tried to use the coverage and nothing

  • Initial Complaint

    Date:11/02/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an extended warranty for my **** on 9/24/20. I took my vehicle into a repair shop on 11/01/2022. I tried to contact Patriot Warranty and I have yet to be able to get a live representative on the phone. I have called and have left several messages and I have not received a returned call. I have also emailed them and once again, no response. The repair shop has also been trying to get a hold them and they also have not been successful. This is ridiculous!

  • Initial Complaint

    Date:11/01/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this auto warranty and for 6 months being trying to contact them. Left message emails no return call or any return emails. I feel this is a scam I pad $**** for this warranty and can't use it because Noone is available.

  • Initial Complaint

    Date:10/30/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two service contracts with this company. The first one is on our 2014 ************** dated 5/19/2020.
    The contract # is VSC #*********. We paid $******* for a 5 year and 100,000 additional miles with a zero deductible. Other perks were also given, and some were used getting reimbursement. The other one we paid for is for my son's 2006 *************** pick-up truck. the vehicle service contract # is VSC # *********. We paid $******* on 3/3/2022.
    I have left several messages sent a few emails and have not gotten any communication back from them. Their phone # now is ************.
    Continued communication from this business and knowing that when we have a covered issue it will be taken care of.
    **************************************************************************************************.

  • Initial Complaint

    Date:10/26/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a car warranty with Patriot Warranty to cover car repairs such as engine transmission etc. I took my car to a mechanic on June 18, 2022 for repairs. Both the mechanic and myself have been trying to contact Patriot Warranty with no success. The company will not respond to any voice-mails phone calls or email. Their website claims to have 24hr customers service help. I just want someone to tell me
    from Patriot Warranty if they would cover the cost of my vehicle repairs covered under the contract so I can get my car repaired.

  • Initial Complaint

    Date:10/21/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is Joel. I too have been scammed by Patriot Warranty. I purchased my first policy with them for a 2013 ******** and paid in one lump sum of about $*******. I had an issue with it, I took it to my mechanic and they paid for about half of the total bill. The *** was involved in an accident and totaled on 11/28/2021. I called for a partial refund since my service agreement had 75,000 miles left or 2 1/2 years remaining. This was when they actually answered the phone. They talked me into purchasing a policy for my new car that still had the manufacturer's warranty. I paid the lump sum of $******* for the warranty which would take effect in September 2022. I tried to contact them for a curb rash claim that they threw in there for paying in one lump sum. They have gone totally black. They will not answer any of my calls and I have left several messages. Someone should initiate a class action lawsuit against them. In the meanwhile, I will start a small claims lawsuit. Do you have any recommendations on how to deal with them other than small claims?

Patriot Warranty is NOT a BBB Accredited Business.

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