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Business Profile

Extended Warranty Contract Service Companies

Patriot Warranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 220 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an extended warranty on my car Aug 18 2021. Needed to use it on Dec 23 2022. Patriot Warranty doesn't answer, return messages,emails or certified letters. I tried everything, All I want is my money back. I spent ***** on this policy. I've notified my bank card, who says it's out of their time frame,so they can't do anything, their shouldn't be a time limit on a car warranty, because you don't know,till you need it.. I've already sent reviews and complaints to BBB, FTC. I can't believe this Co. can still stay in business treating customers this way. Please help me or find someone who can get my money back from these **** *******

  • Initial Complaint

    Date:02/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did my research on different car warranty companies in June/July 2020 and I was impressed with Patriot Warranty, so called and spoke with Nicholas ****** @ **************. I went with their Premier Elite Plan for my vehicle which covered just about everything for 5yrs at $****. I divided the payments in *...@ $*** down and * more $*** payments. Received my contract in the mail and mailed it back. Never had any issues until my car would not start on February 8, 2023. Called and called numbers out of service and finally got a number to make a claim and no one has returned any calls. Now I ****** again and I see several complaints unlike the positive reviews in 2020. My starter on my vehicle needs to be replaced and now I'm stuck with the tow cost and cost of a new starter, labor, and taxes. Trying to get my money-back from Patriot Warranty. Please help. Thank you. I don't have the exact date of the transaction, but my coverage starts on 7/25/2020. The initial call and down payment was made in July of 2020 I believe. I also mailed in paperwork and receipts for my oil changes and car washes that were supposed to be reimbursed for $*** each. Never received a check or reimbursement for either.

  • Initial Complaint

    Date:02/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called patriot warranty and paid up front costs for repairs to my truck. Tried many times to contact them about repairs to my truck. Auto shop called many times to contact them to get my service paid for. Email and phone with no responses. How can this business still be in business on the internet. Why hasn't attorney general shut these people down.

  • Initial Complaint

    Date:02/10/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a car warranty from this company. I had to put my car in shop for repairs. Patriot agent approved repairs for payment. Then just stop answering call from repair shop and customer. My car is being held in shop until they can get a resolution for payment. I've tried multiple times to contact them and the no longer answer any calls. I'm now stuck with a bill for around ***. If there not gonna pay for repairs please give me a full refund.

  • Initial Complaint

    Date:02/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased extended warranty on my 2012 **** ** in 12/06/2019. paid in full for the 5-year premier. The SUV is in service at a dealership. I have attempted to reach Patriot and the dealership has also attempted to reach them as well so that a claim can be started. There have been several messages left with no response. The only way you can speak with someone is if you call in and act as if you are purchasing a new warranty and if you attempt to speak about the existing warranty they place you on hold until you give up and hang up. Also there needs to be a takedown of their site so no one else is scammed by this ******** business.

  • Initial Complaint

    Date:02/05/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Patriot Premier Elite warranty for 5 years / 100,000 miles on 2/15/2020. I paid
    in full the amount of $**** with my credit card. I filed 1 claim using this warranty to replace
    a faulty starter.
    I need to file another claim & in trying to contact Patriot Warranty at phone numbers on my
    contract, searches on the web & email provided results in no contact from Patriot Warranty.
    I've called everyday for the last two weeks & left messages each time with no response. I
    sent notes for Patriot Warrant to call me on their website, also with no response. I looked at
    BBB.org to find the company has an F rating & everyone has the same complaints as me. I
    would like to know if there is a Class Action lawsuit in place so I can get on board.

  • Initial Complaint

    Date:02/03/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an extended warranty paid in full on a recently purchased **** truck in November 2020. Had motor issues within the first 3,000 miles that Patriot warranty was suppose to cover. Fast forward to 2022 I go to cancel the warranty because I sold my truck. Fifth attempt I get ahold of a representative from the exclusive national automotive club which who tells me I get a full refund *** ** * ******* ***** ****** ******* ******* and his company was the ones who paid for my engine work. I was told I have to be a member of the Certified **** Warranty group to get my refund which would take 30-45 days. I am not 2 1/2 months in, paid an extra $*** and still no word. Was told by my current company to call Patriots accounting division which has a number that doesn't go through. When I finally found the automated number I have called 10+ times leaving a voicemail to return my call.

  • Initial Complaint

    Date:02/01/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Patriot Warranty has not and will not answer their phone or return my calls..

  • Initial Complaint

    Date:01/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a auto warranty that I purchased in 2020. I need to use it now and I have been trying
    to contact them for 3 weeks but I cannot get anyone to call me back. I called the office
    building of the location listed on all their information and they said that the company use to
    lease a spot from them but do not anymore. After on BBB and ****** it appears many
    people are in the same boat and have already contacted the ** OAG.

  • Initial Complaint

    Date:01/26/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had an extended warranty contract with this company since July 2020. I recently took my vehicle in for repairs. I tried contacting Patriot warranty serval times and even sent them an email and a message/note on their website via the customer login option in order to get an approval/pre-authorization for repairs. The toll-free number is no longer in service, but I found another number to them that I used. Unfortunately, nobody answers, and you are left with ONLY the option to leave a message with the hopes that somebody will call you back. When I initiated the warranty, I gave them a very substantial amount of money in one lump sum payment. I still have 41 months remaining of the warranty. I have requested a refund per section VII paragraphs 1A thru 1E of the Service Agreement and I have yet to be contacted by them. It is seemingly obvious that Patriot Warranty does not value their customers and does not honor their Service Agreement. I no longer wish to do business with this company. I am requesting assistance in getting a refund of the money I paid them.

Patriot Warranty is NOT a BBB Accredited Business.

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