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Business Profile

Financial Services

Madison Trust Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.85

Average of 106 Customer Reviews

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Review Details

  • Martin S.

    Date: 12/21/2022

    Very polite and fast customer service. Service needs were promptly and accurately addressed.

  • Stephen K.

    Date: 12/20/2022

    Madison Trust continues to impress with technical knowledge, professionalism, and customer service. Kaylee and her team take the time to listen and efficiently respond with solutions to meet a client need. What also impresses me are the protocols used to create sufficient but not overbearing documentation. It's a well run organization with great people.

  • Richard N.

    Date: 12/19/2022

    Courteous and friendly service performed in an efficient and effective manner.

  • Benjamin C

    Date: 12/09/2022

    I held a telephone consultation today, Friday 09DEC2022 with Kaylee of Madison Trust Company Inc support team. She was very business like and very personable. She got the work done with a sense of urgency yet she was easy to speak to. She made me feel important, yet at ease. Thank You Kaylee for working with me so diligently. Ben

  • Teresa H.

    Date: 12/02/2022

    My experience with Madison Trust has been a great one. After my husband passed away, I needed to take steps to transfer his accounts to me but lacked the knowledge/understanding of how to do so. Each agent with whom I worked was knowledgeable, understanding, patient and very helpful. They walked me through he process and have continued to reach out to help me when needed.

  • Charles H.

    Date: 12/01/2022

    I was very please with the service I received today

  • Jorge G.

    Date: 11/22/2022

    I called Madison with what I thought was a complicated request requiring my time and effort. Noah T. offered a simple solution that required only a few seconds of my time - what a problem solver.

  • Michael A.

    Date: 11/14/2022

    Kaylee was knowledgeable, patient, thorough and professional. She answered all of my questions and walked me through the processes on the Madison Trust website. She is a strong asset insofar as the customer experience.

  • Alfred P.

    Date: 10/28/2022

    Panden was wonderful to talk to and helping me fill out the form I needed! I wish every customer service person was as good as Paden! Give him a raise!!

  • Kristopher O.

    Date: 10/27/2022

    I have been a client of Madison Trust for several years. I initially chose to set up a self-directed IRA for purposes of real estate investing, but also used my account for crypto investments. They made the process of setting up my self directed IRA very easy. As this was a new experience for me, I had many questions along the way. Customer service is always outstanding. I called today and spoke with Rana. She was very knowledgeable and took time to explain all of my options to me. I highly recommend them as an IRA management company. I have found them to be very ethical and professional.

Madison Trust Company, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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