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Business Profile

Financial Services

Madison Trust Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.85

Average of 106 Customer Reviews

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Review Details

  • Greg M

    Date: 02/11/2025

    The Maddision Trust team has helped me realize my goal to use my traditional Roth IRA that only allow stocks, bonds, mutuala funds, etc. to invest invest in quailifed reasl estate. The Maddision customer support team has been very paitent. They make you feel like your the most important call of the day. Emily R. has made my experience stess free. I did a Check Book ROTH IRA as a LLC.

  • Indira D

    Date: 02/06/2025

    I had a wonderful experience with Emily R. during my recent interaction. She provided exceptional customer service, answering all of my questions thoroughly and ensuring I had all the information I needed. Emily was friendly, patient, and professional throughout the entire call, making me feel valued as a customer.

    What stood out the most was that she did not rush the conversation, taking the time to explain everything clearly and ensuring I was completely satisfied. Her positive attitude and willingness to assist made my experience seamless and pleasant. Emily R. is a great example of outstanding customer service, and I truly appreciate her help.

  • Foch S

    Date: 01/31/2025

    I was helped by Emily R today. My opinion is that Emily is extraordinarily skilled at what she does. She is pleasant and extremely patient. She is so far beyond "normal customer support", it is hard to describe. It was abundantly obvious that she truly cares about customers and truly enjoys her work. She made great effort to ensure that I fully understood everything she was saying.

    Madison Trust is very fortunate to have someone like Emily on their team!

  • Sharon M

    Date: 01/17/2025

    Today, I had the pleasure of speaking with Emily R from Madison Trust. Her professionalism, courtesy, and assistance were truly remarkable.
    Emily answered all of my inquiries, provided support and addressed my concerns.
    I am confident in my decision to entrust my investments with Madison Trust.

  • Beth T

    Date: 12/20/2024

    Cameron was very helpful and patient in working through every detail of my RMD

  • Reynaldo N

    Date: 12/08/2024

    I called Madison Trust on December 4th and spoke with Emily H. on several issues.
    She handled all my questions and concerns efficiently and quickly. She was very knowledgeable and patient with me.

  • Denice C

    Date: 12/05/2024

    I've been a Madison Trust customer for several years now with multiple accounts. I have been very happy with the company and have always found their customer service to be outstanding. I would not hesitate to recommend Madison Trust.

  • Vera d

    Date: 11/26/2024

    I can honestly and unequivocally rate Madison Trust Company at 5 stars.
    As I am an elderly widow whose husband took care of all our finances, I embarrassingly admit that I’m not knowledgeable in this area. So when I wanted to start getting my estate in order, Emily at Madison was very helpful walking me through the application process, and she explained the steps that made it easy for me to understand.
    If you are looking for a Self-Directed Real Estate IRA, Madison Trust Company will definitely take care of you.

  • Srashti K

    Date: 11/26/2024

    Madison Trust customer service team is par excellence!
    Right from the start of setting an account to follow-up calls, it was a positive experience for on-boarding.

    Thank you Emily R. and Jason Prezant for going over and beyond to address all my queries and your follow-up. The response to my queries via email were timely and to the point.

    Also, would like to mention that website (client portal) of Madison Trust is very user friendly, pages perfectly arranged for navigation and clean operation. Kudos to technical team!

    Definitely recommending and referring Madison Trust for Self Directed IRA accounts, to other investors.

  • Edward J

    Date: 11/20/2024

    Today I had the pleasure of performing my first ROTH withdrawal and the support I received for my questions was outstanding.

Madison Trust Company, Inc. is BBB Accredited.

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