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Business Profile

Student Loan Services

Launch Servicing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

This profile includes complaints for Launch Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Launch Servicing, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 246 total complaints in the last 3 years.
    • 155 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       

      ********** *******5



      I am rejecting this response because:I wasn’t satisfied with the outcome and this isn’t the desired response 



      Sincerely,



      ******* *****

    • Initial Complaint

      Date:03/12/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company frauded me into signing a contract saying they were sun run and they agreed to fix my roof. I asked several times to come get the equipment as it is in an unsafe location and caused damage to my roof, garage and other parts of my property and I would never had agrees to sun power but they won’t come get it and it is in a dangerous location

      Business Response

      Date: 03/21/2025

      We appreciate your concerns and the opportunity to address them. On March 21st, 2025, a letter was mailed to the customer to address their concerns.

    • Initial Complaint

      Date:03/12/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The invertor is still broken and has not been fixed.  Also, the app hasn't worked for two weeks so I can't monitor my system.  This company is a complete disaster and still hasn't fixed the problem.

      Business Response

      Date: 03/19/2025

      We appreciate your concerns and the opportunity to address them. On March 19th, 2025, a letter was mailed to the customer to address their concerns.

    • Initial Complaint

      Date:03/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to access the app to monitor the solar panels. I need a technician to come out to the house to reconnect the WiFi. I received a email after contacting sunstrong they are too busy to assist me. I got a letter stating l am not connected to the WiFi and will be in violation of my lease agreement. I have been sent in circles to no avail and am frustrated . If l do not pay my monthly lease l will be sent to collections. This company expect payment but refuses to service me

      Business Response

      Date: 03/21/2025

      We appreciate your concerns and the opportunity to address them. On March 21st, 2025, a letter was mailed to the customer to address their concerns.

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,

      This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.

      LAUNCH SERVICING LLC - ****** - $2,028

      Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 03/11/2025

      We appreciate your concerns and the opportunity to address them. On March 11th, 2025, a letter was mailed to the customer to address their concerns.

    • Initial Complaint

      Date:03/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had solar put on my roof Oct. 2023, since than we notice our Edison bill has been the same without solar than with. so we called to get the system looked at with no response from the company ,for 5 months we tried and tried to get o hold of anyone with no luck . Come Dec of 2024 we finally get ahold of someone that but a claim in to get a tech out to look at our system and this will happen within 60 days we were told, here it is march of 2025 and still no one has been out and they are tell us we can't get another company out to look at it or else well void our contract, so I'm reaching reaching out for any sort of help to get anything moving in the right direction

      Business Response

      Date: 03/13/2025

      We appreciate your concerns and the opportunity to address them. On March 13th, 2025, a letter was mailed to the customer to address their concerns.

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Letter response  from company. They want to differ our payment which we specially asked not to because it extends our contract lease. In the meantime we are still accruing a pge trueup since our solar is not working properly. They said they will differ payments to July which is concerning if our unit it. Not fixed by then as its one if the hottest months which means a lot of electricity is utilized and we will continue to have a high true-up bill.  Them saying they will submit to the O and M team is what we have been told many times.  We still have not been contacted by S******** to set up any appointment for troubleshooting this issue.  

      n warranty, we also want to be reimbursed our true-up since our system has not been working properly since April. We feel we should also be reimbursed for the months we have paid our lease in which the unit has not been working to its full potential.

      **** ************ ****** ************

      Business Response

      Date: 03/13/2025

      We appreciate your concerns and the opportunity to address them. On March 13th, 2025, a letter was mailed to the customer to address their concerns.

      Customer Answer

      Date: 04/08/2025

      Solar true up balance was  $2725.88.  We  mailed check today to pay our *** Bill.   Have not heard back yet from solar lease company if they will reimburse us this  trueup amount.  We believe they should reimburse us as our leased panels are not working as they should be and we have tried multiple times to get them to fix this issue. 

       

      Business Response

      Date: 04/11/2025

      Launch Servicing is a third-party servicer contracted to manage billing and payments for this account on behalf of S******** **********. We apologize for any inconvenience you may be experiencing. We have followed up with S******** ********** to review the status of the Field Service Provider visit. Please note that Launch Servicing is unable to address concerns related to the production of your system or reimbursement requests. 

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service on my solar panels. My soklar panels have been out for 10 weeks causing my electric b ill to spike by 30%. The business is still charging me the monthly fee. It has been 10 weeks since my solar panels have not worked. I have called several times and they will not send out a service rep to fix the problem or will not credit my account. this has been happing Since January 2025.

      Business Response

      Date: 03/04/2025

      We appreciate your concerns and the opportunity to address them. On March 4th, 2025, a letter was mailed to the customer to address their concerns.

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2024, our solar panel stopped working. We have contacted SunStrong Management multiple times via their complaint portal, and also several times by phone. They will not resolve the issue or provide any information on status. This is in breach of our contract with them.

      Business Response

      Date: 03/13/2025

      We appreciate your concerns and the opportunity to address them. On March 13th, 2025, a letter was mailed to the customer to address their concerns.

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im selling my house located at ***** * ****** ** buckeye,az 85326 and im leasing solar panels. We submitted a lease transfer on 2/6/2025 and were promised to have it completed by 2/25/2025 so we scheduled closing on that day. Its now past 2/25 and they have not approved the transfer. We been calling them everyday multiple times a day to get this approved and they keep telling us they are going to escalate it and we are promised a call back from them and they never call us back. At this time its putting my house sell on jeopardy since the buyers were told it would be ready by 2/25 they said if its not approved by this upcoming week it they would back down the offer to buy.

      Business Response

      Date: 03/12/2025

      We appreciate your concerns and the opportunity to address them. On March 12th, 2025, a letter was mailed to the customer to address their concerns.

    Launch Servicing, LLC is NOT a BBB Accredited Business.

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