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Business Profile

Billing Services

Alcoa Billing Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alcoa Billing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 72 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SE emergency physicians sold a hospital bill debt that they claimed I owed in the amount of ******* to Wakefield and Associates! I had never received a bill from SE emergency physicians in the first place! If I had received one, I would’ve turned it over to my insurance company which was Humana I have Medicare parts A and B and everything is covered under my insurance! Humana has stated, since they waited so long and it’s so old there’s nothing they can do to pay it! I have made contact with SE emergency positions who has stated, is out of their hands that they sold it to Wakefield and associates! Wakefield and associates are demanding that I pay this or it’s not coming off my credit report which should’ve never been there in the first place I do not owe this. It was not correctly billed to my insurance company as I stated to them, they said it doesn’t matter. It is my responsibility to pay it. In my opinion, this is an illegal act, and I want it off of my credit report now.

      Business Response

      Date: 11/13/2023

      November 13,2023

       

      Alcoa Billing Center

      3231 North Star Circle 

      Louisville, TN 37771

      Case 20798440

       

      Dear Mr. Sheldon 

      My name is *** **** and I am the patient services supervisor.  I would like to get this straighten out but I would like to know if you could provide me with your date of birth along with the date of service and the facility that you were treated at.  Once I have this information I can research the account and let you know what is going on.  

      Humbly yours 

      *** ****

      Patient Services Supervisor 

       

    • Initial Complaint

      Date:10/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a text message and bill in the mail from Team Health for date of service 5/18/2023 for Boone Hospital Center, in Columbia, MO for an emergency department visit with *** ****** *****. I did not visit or seek treatment from Boone Hospital nor this doctor, nor any emergency treatment or otherwise on 5/18/23. I contacted Boone Hospital’s billing department who confirmed there are no claims or information that I was seen on 5/18/23. I am concerned about Team Health billing under fraudulent circumstances. Upon reviewing my EOB’s through my insurance, Blue Cross Blue Shield of Montana, I see a claim was submitted and processed for medical emergency x-rays on 5/18/23. This service did not occur. Any help you can provide in this matter is appreciated. Thank you!

      Business Response

      Date: 10/18/2023

      Good Afternoon and thank you for confirming you were treated with the facility. It appears that we have attempted to file a claim with the BCBS information we have on file but appears we may have the incorrect ID number for your policy. Could you please provide a copy of your card so that we can make sure we are filing the claim correctly?

      Customer Answer

      Date: 10/19/2023

      I contacted Team Health this morning and gave them my insurance information again. I was told they already tried to bill insurance twice and the bill would be sent to their appeals department. I am concerned why my “bill” would be sent to an appeals department if Team Health hasn’t been billing the correct ID/Group number or if they’ve even attempted insurance billing. 

    • Initial Complaint

      Date:09/19/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email today from NORTHWEST EMERG PHYS, LLC via TeamHealth, stating I owe over $***** for a hospital visit that took place almost a year ago. I called my insurance and the hospital, both say I’ve paid all of my bills in full and they don’t know why I’m being billed by this company. My insurance also covered almost 100% of my visit a year ago. This company is a scam and should be investigated, there is no reason why they’re billing me especially not almost a year after my hospital visit.

      Customer Answer

      Date: 10/03/2023

      Both of my insurance companies sent me claims summaries proving that I don't owe Team Health any money. Even after explaining this to Team Health customer service over the phone, they kept threatening me to pay the bill because my insurances "wouldn't pay their bill". Later that day I emailed the exact same claims summaries to Team Health that my insurances had already sent them back in March of 2023. I stated that they need to drop the bill because it's fraudulent (which is exactly why my insurance companies denied their claim). The NEXT DAY they dropped my bill to $0 and stopped contacting me. 

      THIS COMPANY IS A SCAM, they need to be investigated for fraudulent billing. They clearly knew my insurance denied their claim and still tried to get the money out of me six months later, suspecting I'd be none the wiser. I have no doubt they do this to other people, it's wrong.

    • Initial Complaint

      Date:09/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9.4.23 an unauthorized payment was made to Team Health via my debit card through Apple Pay. The money was taken out of my checking account right away, so it could not be canceled..(see bank attachment proof). The bill should have gone through my insurance company first before it was sent to me. Team Health has now decided to illegally hold on to my money instead of sending it back to me. I have called every day for a week and a half and still no refund has been initiated. Team Health took $ *** out of the $******* and applied to an outstanding bill. As proof, I have attached a payment history showing how much was paid, and how much was applied. As well as the insurance claim that has now been submitted since keeping my money. I have been trying tirelessly to get my back to no avail. My bank is trying on their end, but ultimately it is Team Health that is responsible for issuing the money that is not owed. I am in the process of seeking legal counsel because this issue has created undue financial hardship for my family. The account # at Team Health is *********

    • Initial Complaint

      Date:09/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was admitted to the emergency room back in 2019. I was paying monthly payments and all of a sudden they were not applying to my account. After much stress contacting the business center dealing with ***** *** ********* in Alcoa… they set up a 16 month payment plan where they would withdrawal *** out of my bank account each month for the next 16 months everything was fine up until June of this year they took out the payment …then in July they did not and they did not in August. then I get a letter from a collection agency HRRG stating for nonpayment. How in the world could this possibly be a non-payment when they were withdrawing the amount out of my bank account each month and they just decided to stop. This is a crooked billing company that every time you call…nobody knows what’s going on even after reviewing all the notes from the previous agents. nobody can help you nobody takes care of any situation, and nobody stands behind their word when they say we’re setting up a plan for you for the next 16 months and we will withdraw the amount out of your bank account . Supposedly the last agent I spoke to said they sent an email to the collection agency that they are going to pick up and start taking out the monthly payments. Which makes no sense. Why did it stop to begin with? Why did they stop and send it to the collection agency?

    • Initial Complaint

      Date:09/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paragon Emergency Services, LLC together with their billing arm Team Health Alcoa Billing Center are unnecessarily harassing me. They incorrectly billed my insurance for my husband's final days in hospital - told United Healthcare their work was Hospice related but when it was denied then filed with Medicare and added a qualifier saying it was Hospice related. After months of trying to resolve this I finally just paid the amount due: $30.83. They cashed my check on or before Aug. 21, but I continue to get tons of emails and letters in my mailbox with the same invoice I already paid. Their server won't accept reply emails even though screen has a Reply button. They wouldn't provide sufficient documentation about the charge - i had to make numerous phone calls to unravel their mess. Now all I want is for others to know of their very questionable practices, and for them to leave me alone. My dear husband died in March, and every contact they make with me about this already paid bill is pure torture causing me to re-live the agony of his final days. I am over 65 so I also consider this elder abuse.

    • Initial Complaint

      Date:08/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RE: Account Number: ********* ***** ********* ** ***************** ***** BILL: $1,075.00 Team Health/Akron Billing Center is contacting me regarding a debt that I do not owe at inconvenient times and places. Whether it be emails, phone calls, United States Postal Mail, or text messages. Team Health/Arkon Billing Center has literally contacted me several times a week, threatening to illegally take my property and threatening to file legal action against me. Multiple times throughout the month of August 2023, I have told their representatives via phone, e-mail, text, and the United States Postal Service that this debt had been placed into Chapter 7 bankruptcy on May 25, 2023 (yet Team Health ignored me and continued to contact me in violation of the Automatic Stay law. My last email was on August 15th, 2023 @ 11:48 AM (please see the attached e-mail). the representative made a threat to me over the phone, stating that their attorney would garnish all my wages if I did not pay in full. I still continue to receive contact from Team Health and Akron as early as yesterday, 08/29/2023 via text message. (please see attached). My complaint is based on Team Health's disregard for 11 U.S. Code § 362 - Automatic Stay. Email and text messages are attached or available if necessary.

    • Initial Complaint

      Date:08/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 24, 2023, I went to Mission Hospital via ambulance. I was in tremendous pain and had been throwing up. On the ambulance I was given an IV with medications to stop my severe stomach pain. Once at the hospital I met with the doctor, ******** *****. He said he would order a list of tests, one being a CT Scan. I stayed in the waiting room for 4 hours. During that time my IV dried up and I wasn't permitted to drink or eat because of on-going testing. I did have an EKG test and urine test (urine test wasn't labeled properly by the nurse so it was thrown out). Finally, was sent to a room. I stayed in that room for 2 hours. Asked to re-do urine test although I hadn't had any fluids for hours. A new IV was given. Urine was very dark both times I collected. Doctor came in the room explaining that my blood work (blood drawn while on the ambulance) looked good. Later the nurse came in said I was being discharged. The CT Scan had been cancelled- I have no idea why. Doctor gave me 2 prescriptions, one a OTC pain medication and a nausea medication. Once home, I ate a little something and within a few hours my overwhelming stomach pain was back. I tried both medications and neither of them helped at all. I lived with severe pain for days and then my stomach and abdomen started to swell a lot. Friday night, April 28th, I went to Pardee with my worsened condition. Pardee did a CT Scan and found the intestinal blockage. I was admitted and emergency surgery was performed. Mission and the Dr. Sumner were committed to find my medical emergency but they did not. I could have died while waiting to feel better. Doctors at Pardee told me that I was "lucky" to have come in when I did. My insurance has paid Dr. Sumner and the remaining money he is requesting from me is $43.29. I do not believe I should pay him given I didn't receive the level of care that I desperately needed. 

    • Initial Complaint

      Date:08/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get bills, emails and texts from Team Health Alcoa Billing Center for the doctors portion of a day visit to the emergency room for heat related issues. It's hot in Florida. They have not put this through my insurance which is medicare with a supplement but still are trying to collect fraudently. This is an elder care insurance scam and should be treated as such.

    • Initial Complaint

      Date:07/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constantly receiving bill for ***** since March 2023. As it was in-network, amount agreed on by both parties discounted to ***** Insurance paid ***** We sent all receipts and records to TeamHealth as instructed in April 2023, but I keep getting this bill every month. As I see it, if it was Insurance-Adjusted, and Insurance PAID, the account should be **, not the full ***** that I keep getting every month. There has been no response from TeamHealth of their billing dept. even though all documents have been provided. I believe they do this on purpose, as it was almost impossible to reach them directly.

      Business Response

      Date: 07/18/2023

      You are receiving the bill because the insurance plan requested a refund of their payment of ******* from us on 3.14.2023. They are stating they were not your primary carrier for this date of service. We either need to be provided with the primary insurance for this date of service or you need to contact your carrier about their refund request on this claim. To date, there is no insurance payment posted to this account. 

      Customer Answer

      Date: 07/31/2023

      Can you provide some documentation of that payment reversal.

      That subscribers account was indeed valid and in full effect at that time of service.

    Alcoa Billing Center is NOT a BBB Accredited Business.

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