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Business Profile

Billing Services

Alcoa Billing Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alcoa Billing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 72 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have what has been confirmed by many people with the very same issue. There is as a fraudulent open account from Florida Emergency Physicians stating that I have a balance of ******** I have no knowledge of this account, never received a bill from this company and it's very concerning. No knowledge of this account until I was told less than a month ago that I owe that amount. I asked if they can send an itemized bill and they didn't send me anything which makes it more concerning. I was told that the bill was submitted erroneously. at this point It is still up to this time that nothing has been fixed and I haven't received a response to fix the balance and collection on my name. I'm asking that this gets removed from my account, otherwise I will have no other option than to seek legal advise on this matter.

    • Initial Complaint

      Date:07/10/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with EMERGENCY COVERAGE CORP, I do not have a contract with EMERGENCY COVERAGE CORP. They did not provide me with the original contract as i requested.

    • Initial Complaint

      Date:07/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Service May 14,2023 Bill sent from Team Health Alcoa Health Billing Center, 3429 Regal Drive, Alcoa, TN 37701-3265. The bill was for my husband **** *********** for the amount of 1681.00. My husband passed away May 5, 2023 Date of service is 9 days after he passed. When I contacted them wanted a death certificate. As far as I am concerned this is fraud. I have sent them the document they requested. I just wonder how many others they have tried to scam.

      Business Response

      Date: 07/07/2023

      Good Morning,

      We would like to extend our deepest condolences in regards to your loss. As all companies and corporations we have policies and procedures in place that must follow to verify and resolve certain issues. 

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently received a letter regarding a collections notice from a bill I wasn't aware of and I was never sent prior notice or bills regarding these charges. I don't recognize the name of the provider on the collection's notice. I'm concerned to received this notice. I went to Advent Health, the visit only lasted a few minutes with the doctor and I was sent home after. I didn't have any exams done on that date. but, later I received a bill from Advent Health not the provider that shows on the collection's notice. Anyway, my insurance paid for that visit and I paid out of pocket cost as well. Now, after two years the provider FL Emergency Physicians sent me to the company ARS to collect this bill that I wasn't aware of all of this after 2 years that I never knew this. I called and spoke to Advent Health who referred me directly to FL Emergency Physicians and then I was referred to Alcoa billing center. The agent told me there was an error on the billing since it was claimed as a worker's compensation visit which was not because it didn't happen at work, so I'm asking to please fix this error in billing as soon as possible.

      Business Response

      Date: 07/17/2023

      I am unable to locate the account with the limited information provided. Please contact our National Patient Service Center at 888-952-6772 with your account number for further assistance in this matter. Thank you.

      Customer Answer

      Date: 07/18/2023

      The account number ** *********

    • Initial Complaint

      Date:06/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received first bill printed on 2 June 2023. Received second bill attached printed on 4 June 2023. Mailed check # 900 in the requested amount on 4 June 2023. Continued to get emails, etc stating the bill was due by 16 June 2023. I contacted their customer service on 15 June and 19 June 2023. They stated no record of payment. The check cleared my Bank on 16 June 2023. Speaking with a Supervisor on 19 June who stated that there as no record of payment, explaining that the check had already cleared my Bank. She stated that it could take up to 30 days to be posted to my account after clearing the Banks. Due to this unusual accounting practice customers continue to get emails, statements that amounts to HARASSMENT even after payment has been received. This appears to me to be a violation of customer rights.

      Business Response

      Date: 06/22/2023

      Your payment was received and posted. Attached is the 0 balance statement that will be mailed to your address. We are a national billing company and payments sometimes take several days to post to accounts. Thank you. 

      Customer Answer

      Date: 06/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 20209574, and find that this resolution is satisfactory to me.

      Sincerely,

      Roger M****

    • Initial Complaint

      Date:06/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2021 I went to Rutherford Regional Emergency room due to an infection in my arm. I was given a report of costs associated with the care in the amount of roughly ****. I was told insurance was going to cover half, so I accepted, was treated, paid my portion of the bill and left. A few weeks later I received two separate bills, each amounting close to ****** I immediately contacted the hospital and complained that I was not properly explained the costs of services, and disputed the bill. The rescinded their bill upon examining the case. However, the second bill originated from Emergency Coverage Corporation has now filed a collection account against me for ***** on all 3 credit bureau’s through Wakefield Associates. I dispute these additional charges as they were not properly explained at the time of the service, as I would not have accepted services and would have gone to an Urgent Care facility instead. I need this collection to be removed from my credit report immediately.

      Business Response

      Date: 06/22/2023

      Unfortunately without additional information I was not able to locate the specific account in question. You can always call our National Patient Service Center to discuss this issue further at ************ or you can reply to this message with a possible account number to help us investigate this issue further. Thank you.

      Business Response

      Date: 06/27/2023

      I understand that the facility may have given you information about their costs, but since we are a separate entity from them they would not have been able to give you any information about the cost of our bill. However, they would have informed you of the separate billing that occurs while visiting the emergency room. We are not able to write of a deductible amount due to you after insurance. 

      Customer Answer

      Date: 06/27/2023


      Complaint: ********

      I am rejecting this response because:
      Nothing was ever explained to me about extra costs outside of what I agreed to at the time. Nothing. 
      Sincerely,

      ***** ******

    • Initial Complaint

      Date:06/20/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid the hospital bill and fire bill within the first couple months of being out of the hospital . Now almost 4 months later my old address is getting mail luckily I still know the people who live there and ended up getting the mail from this company it’s saying I owe over ****** for a level 4 visit . And when I go to check on the account on the online portal it says sent to collections . I have no idea where this bill came from or why it’s there I never seen a doctor at the hospital . The account number ********* and the bill ID is *************** I would really like this bill to be cleared since I already paid the hospital and fire department and never seen a doctor .

      Business Response

      Date: 07/05/2023

      It appears the facility sent us an outdated address for you when they sent us your chart. I have since updated the account with the address you provided here. The billing is for the physician services provided on this visit to the emergency department. I have advised HRRG to honor the self-pay discount on this invoice and adjust the balance accordingly. 

      Customer Answer

      Date: 07/05/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      Sincerely,

      Jeremy Horvath

    • Initial Complaint

      Date:06/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Emergency Coverage Corporation. I do not have a contract with Wakefield and Associates, they did not provide me with the original contract as requested.

      Business Response

      Date: 07/05/2023

      Wakefield and Associates is a collection agency. The debt they are collecting are for physician services rendered from a 2019 Emergency Department visit. We billed the insurance information we were provided with at the time of service and the claim was denied stating the patient was no longer covered. We sent several bills to the address on file that has been confirmed above. There were also several contacts made by our in-house collections department before the invoice was sent to Wakefield and Associates. There were no responses from the patient to any of the contact sent. All forms signed by the patient at the time of service can be requested from the facility. The patient would have signed a "consent to treat" form and there should have been a document signed by the patient at the time of service explaining the physician charges are separate from the facility fees. 

      Business Response

      Date: 07/17/2023

      As we are not Wakefield and Associates we cannot speak to their policy on their policies and procedures. We can only confirm that the debt is a valid debt. Thank you. 

      Customer Answer

      Date: 07/17/2023


      Complaint: ********

      I am rejecting this response because: as I've assumed you and Wakefield and Associates are presumably associated. 

      Sincerely,

      **** ******

    • Initial Complaint

      Date:06/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company "Team Health" aka "Alcoa Billing Center" is sending false bills and refuses to interact or communicate with our Insurance provider. They have incorrectly stated on the bill "Your Insurance Information is not valid or expired". This is false. They are representing themselves as Haywood Regional Medical written in large blue letters, but in small text is the disclaimer "This bill is separate from your hospital bill, it covers physician services. . " I am not an investigative reporter but if you look up this company on-line, it's easy to see their ongoing complaints of non-ethical behavior.

      Business Response

      Date: 06/27/2023

      Without additional account information we are unable to investigate this complaint in detail. Please contact our National Patient Service Center a* ************ with your Teamhealth account number so that we may further assist you.

    • Initial Complaint

      Date:05/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company, TeamHealth sent me a text stating that I owed a bill to them for medical services. I did have a recent emergency room visit around this date, but I went to Virtua Hospital and received a bill from Virtua after my visit. I have no idea what TeamHealth is, nor did I ever consent to getting services from this agency. From what I googled about this company the only this that came up was that it was a scam and also an article about United Health suing them for upcoding clients. My bill for this visit is from Virtua and Virtua only, not from this company. When I asked on my chat conversation with TeamHealth's help website, the person could not provide me with any information about this being an actual company. Nor does this site state what this bill is for, it just states emergency room bill level 4. The chat agent said that this would be on my health insurance EOB. Upon checking the website there is no mention of this company. I believe either this company is fraudulent, or that these changes are fraudulent. When I go to one place for medical services, I should not be getting bills from third parties without consenting to care from an outside party. I'm not paying for medical charges for a company I did not consent to get care from. I also never consented to this company having my health information, nor do I know how they got it. Which also is a huge red flag.

      Business Response

      Date: 06/21/2023

      TeamHealth is a national physician's billing company that staffs emergency departments nationwide. We are billing for the physician's services provided to you at your local emergency department. We would not appear on your EOB as TeamHealth but under the physician's entity staffed in the facility you were treated. 

      Customer Answer

      Date: 06/21/2023


      Complaint: ********

      I am rejecting this response because:

      This response provided no details as the why I am getting a bill. I received a bill from Virtua hospital, which is paid. I also find this a huge issue with consent, as medical professionals you should be aware of but I guess not. I never consented to getting seen by "team health." I was never informed I was being seen by "team health" and not Virtua. Again, there is a matter of consent and if you are a third party you should take up the billing issue with Virtua hospital and not myself.


      Sincerely,

      ******** *****

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