Business Profile

Credit Card Processing Services

Comdata Corporation

Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

246 total complaints in the last 3 years.
53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On two separate occasions I have had money removed ******* comdata bank card account the first time was on December 31 2024. I tried to make a withdrawal for 120. However, it was declined. However, $124 was still deducted from my account. I called that night and they said they would do an investigation. I called later on and was told that the investigation would not be finished until Friday January 17th. This morning, I was informed that someone did an atm withdrawal at a ********* in ********** ga, and 120 was deducted from my account. I was never in ********** and my card was with me the whole time. I tried to see what was going on. I was told that i would have to wait until January 22 to request another Investigation. Thus, I am out 244 dollars and will likely have to wait until the end of the month to get my money back.
Business Response
Date: 01/17/2025
*******,

We hate to hear you had a negative experience with our dispute process. As of 1/15/25, a credit for your dispute of $123.00 was posted toward your card balance. If you have further transaction disputes of this manner, please file those for review. Please note that the investigation time may take up to 10 business days.

We thank you for your patience while we researched your complaint.
Initial Complaint
Date:12/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Five an authorized transactions happened on my Comdata account without my knowledge Comdata Alert: A transaction of USD0.10 was authorized on 2024-12-29 19:08:19 to acct **4065. Avail.***:?1612.48 Comdata Alert: A transaction of USD106.00 was authorized on 2024-12-29 19:09:57 to acct **4065. Avail.***:?1506.48 Next was 80 Next was 156 Next was 89 usd
Business Response
Date: 12/30/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

In reviewing the dates of the fraudulent transactions, please wait a full 7 days to file a dispute for each transaction that has been posted.
There is a box that says "dispute". Click the box and complete the questions.
Please allow up to 21 business days. After that time and you haven't received a notification for the decision, please send an email to *****************************************************************************.
Enter your contract number in the subject line. Your contract number was provided in a separate email.
Your request in the body of the email, to include your contact information.
Thank you for confirming a new card has been ordered.

If you will need further assistance, please email ****************************************** and enter your contract number in the subject line and your request, along with your contact information in the body of the email. Your reference number is 17957284.

Thank you for your time and patience. We value your business.
Corpay
Customer Answer
Date: 02/14/2025
My name is *******. ******* I already filled a complaint about an authorized transactions amounting to ****** USD with Comdata and it was approved on the 7th January but they are refusing to credit my account Have called on so many times and all they do is to tell me they are escalating the issue On several attempts nothing happen ********** is my account information
Business Response
Date: 03/17/2025
Greetings,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions: the actions were taken on 12/30/24. We spoke to you over the phone and provided you with an email resolution.

In reviewing the dates of the fraudulent transactions, please wait a full 7 days to file a dispute for each transaction that has been posted.
There is a box that says "dispute". Click the box and complete the questions.

Please allow up to 21 business days. After that time and you haven't received a notification for the decision, please send an email to *****************************************************************************.
Enter your contract number in the subject line. Your contract number was provided in a separate email.
Your request in the body of the email, including your contact information.

Thank you for confirming a new card has been ordered.

If you will need further assistance, please email ****************************************** and enter your contract number in the subject line and your request, along with your contact information in the body of the email. Your reference number is 17957284.

Thank you for your time and patience. We value your business.
Corpay
Initial Complaint
Date:12/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During November I just started my job I got my second pay I went to the atm I tried to take ************************************* looking at my account seeing I got paid 633, well the first transaction told me insufficient funds I knew that was wrong so I tried again same atm same thing insufficient funds, I drive 20 minutes try a different atm same thing 200 insufficient funds when I look at my account 30 minutes later my money is gone says I took it out when I didnt I called I disputed it that was in November I was given a previsionary credit of 600 dollars fast forward to today I got payed on Thursday my check was taken 600 5 days before Christmas for what I dont know no ones contacted me by email Ive sent all my proof in multiple all my receipts that show I did t get any money dispensed yet my money is gone and no one even contacted me
Business Response
Date: 12/27/2024
Greeting,
Thank you for allowing us the opportunity to assist you by taken action to research and provide you with the resolution.

The provisional credit was to provide you with the funds until we received a decision from the ATMPOS.
We received an email from ATMPOS stating the funds were dispensed then returned to the bank on 12/18/24.
They provided three documents with the chargebacks.
Fintwist doesn't have your funds.
This matter will need to be disputed with the ATMPOS.
Please obtain the phone number from the ATMPOS you used.
We understand this is not the outcome you had hoped for and apologize for the inconvenience it has caused you.
If you need further assistance with this matter, please email ****************************************** and enter your reference number ******** in the subject line and your request along with your contact information in the body of the email. A Support agent will contact you as soon as possible.

Thank you for your time and patience We value your business.
Corpay
Initial Complaint
Date:12/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are charging ATM fees at their so called surcharge-free ATM's. I don't use the card that often but this has been a recurring problem dating back many years. I called customer support and got the run-around. He said he would document that I was being charged fees. All he wanted to do is send me text messages. That was their main priority; to get my phone number so they can spam me text messages instead of addressing the fees they are fraudulently charging. The representative took my phone number stating "I need your phone number just in case we lose connection". I gave him my phone number and he hung up. I never received a call back.
Business Response
Date: 12/27/2024
*****,

We hate to hear about your experience with our customer service.

After reviewing your cardholder account, it was determined a $3.00 courtesy credit will be issued. Please allow ***** business hours for this credit to reflect toward your balance.

Upon further investigation, it appears the fees charged were only ATM usage fees, not surcharges from out of network locations. Please keep in mind, there are charges to use the card - see the attached ATM Fee explanation from the cardholder agreement. You may request a copy of your fee schedule by contacting your issuing office.

Thank you for bringing your concerns to our attention.
Initial Complaint
Date:12/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My card was used fraudulently in the amount of $503.50 I called Comdata to file a dispute 09/12/23 and was advised they will review it, on 10-13-2024 I called since no progress was ever made. again I was advised they would escalate to have it resolved, today 12-05-2024 over a year from my original dispute still no resolution. I have tried to work with Comdata and this will be my last attempt before I seek legal action and attorney fees for the unresolved fraudulent charge, rather than seeking $503.50 I would seek damages to the full extent of the law plus attorney fees. They have failed to timely resolve a fraudulent charge and have made me loose time and money trying to resolve this issue. I am requesting my full refund immediately without delays.
Business Response
Date: 12/20/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

We provided the dispute information to our team.
Your dispute is approved and the funds in the amount of $509.06 was transferred to your card on 12/19/24.
Thank you for confirming you have received the funds.
If you need further assistance, please send an email to ****************************************** and enter your reference number ******** in the subject line and your contact information, along with your request in the body of the email. An agent will contact you as soon as possible.

We appreciate your patience and value your business.

Best regards,
Executive Response Analyst
Initial Complaint
Date:11/29/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/24/24, Fintwist/Comdata posted pay deposited on my card # ending in amount 8908 / account# ending in ***** in amount of $683.45 at 1:53 pm. At 6:12 pm, I went to grocery store, I checked my card and the balance was $16.86. 2 unautherized transactions were approved on my card in the amounts of $300 (@5:03 pm) and $340 (@5:04 pm).I called reporting the unauthorized transactions to Comdata/Fintwist. I was told that my card (ending in 8908) would be blocked and a new card would be sent and the balance would be placed on the new card ( now ending in #**** / account # ***** A claim was placed for reimbursement and I would be contacted within 10 business days. On 11/08/24, I called back for a follow up because I hadn't been contacted. I was told that no claim was found. A new claim was filed, and I would be contacted in another 10 business days On 11/27/24, I called again, and was given a claim #********/06854250, and that $3.__ was already credited to the new card and given a web address *************************************** and was told not to place a new claim because all would be denied due to repeat claims.On the sight, I couldn't find where to check the claims only to file a new claim. I work hard for my pay. This situation had caused me to fall behind in my obligations causing great devastation for me to provide for my family I need for this situation to be resolved as soon as possible.
Business Response
Date: 12/02/2024
Greetings,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

In reviewing your card, I confirmed that you received two credits for both fraudulent transactions.
11/27/24, you received a credit of $303.00 and $343.00.
As we discussed, you confirmed that you did receive the credits.

If you need further assistance, please send an email to ******************************************* Your reference number is ********. Please include your contact information. An agent will follow up with you as soon as possible.

Best regards,
Corpay
Customer Answer
Date: 12/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *********
Initial Complaint
Date:11/26/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received my direct deposit on 10-31-24. On 11-02-24, while campaigning at a voting center, I received multiple alerts notifying me of transactions totaling $1,028 on my card. Shocked and distressed, I immediately contacted your customer service team. Due to the emotional distress of the situation, I initially had trouble recalling my card number. However, after regaining my composure, I was able to provide the necessary details and complete a police report to report the card as stolen.I was informed by customer service that I would need to wait seven days for the transactions to be fully processed before I could initiate a dispute, which I did on November 11th. Following that, I was told I would need to wait another 10 business days for the investigation to be completed before a refund would be processed.On 11-23-24, I called again for an update, and was advised to call back on 11-25-24. Upon calling 11-25-24, I was informed that my dispute had been denied and an email had been sent to me with details. However, I have not received any email communication regarding this decision. On 11-26-24, I called Comdata 6 times and was redirected each time to the wrong department.Furthermore, when I requested the contact information for the fraud department, on 11-25-24, I was told there was no direct phone number and that they could only be reached by email. I was informed that they would submit a request for the email to be "resent," but as of 11-26-24, I have not received it.Given the circumstances, I am extremely disappointed in how this matter has been handled. The delay in resolving my dispute and the lack of transparency throughout the process have only compounded the financial hardship I am already facing. As I am still waiting for my funds to be returned, I will continue pursuing this matter until a resolution is reached. I have urged Comdata to take immediate action to rectify this situation, which they have not done.
Business Response
Date: 12/05/2024
Greetings,

Thank you for the opportunity to address your concerns. Upon review of your complaint regarding your prepaid card dispute, we have taken the following actions and/or research points to resolve this matter:

We researched to your disputes.
We then presented the disputes to the ***************** in which the initial decision to deny your disputes, was overturned.
On 11/27/24:
o The first four disputes totaling $1,000.00 were credited to your new card.
o The credits can take 2 to 5 business days to be applied.
The fifth dispute in the amount of $28.49 is under review.
o The dispute was received later than the first four disputes.
o ******************** are within the ten days to provide a decision.
We will monitor the dispute of $28.49 for the resolution and provide you with an update.
If you need further assistance, you may send an email to ******************************************* Your reference number is 17851992.
Best regards,
Comdata
Initial Complaint
Date:11/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11-14-2024 our company close down we ask to close our account with them. they replay back the process will **** * to 8 weeks and another 2 to 4 week to get the check in that time the company will be closed. they closed the account right after and now we lost our money because they are not processing the refund. every time we call they don't care or they say to email them back. this account is partner with ******. the organization has multiple ways of refund the money as Express check or ATM withdraw but all these options were locked on our account . when we asked if there is any contract or paper said what that the process will take this long or the money will be hold. we did not get any answer. this type bank/ company should never be in business
Business Response
Date: 11/27/2024
******,

We hate to hear about your experience with the closing and refund process.

We have spoken with our account management team and they advised the following:
- Request to close submitted on 11/20/24.
- This process was completed on 11/21/24.
- Our credit department is set to finalize the return at the end of the month (November 2024) and a check will be cut at that time.
- Unfortunately, this is an automated process, so we cannot expedite this further.

While we understand this may not be the outcome hoped for, we hope you find our response satisfactory.

Customer Care
Initial Complaint
Date:11/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or around September 17th, someone called in to Comdata and was able to access my account. They were able to do a change of address and order a new card and have it sent to that address. They then activated the card and took out over $6,800 dollars in a span of about 10 days through an ATM near ******, Tx. When I filed the dispute the fraud department denied my claim. I asked to have it relooked at and again it was denied. I've called several times asking to speak to someone and the fraud department will not speak to me. Not sure how they were able to act as me over the phone and make these changes but meanwhile I am out this money.
Business Response
Date: 11/20/2024
Greetings,

We hate to hear about your dispute experience. During our investigation of the $7,068.00 in disputed charges, we contacted our **************** to request an additional review of the data available.

- Only an authorized cardholder would have access to sensitive card information to allow transactions to process.

- At the time that the activity occurred, this was a Corporate Spend account. Per the cardholder agreement, cardholders are responsible for all activity.

- The phone number on file for alerts, (645-763-2010) plays an out of service message. It is the cardholders responsibility to keep this information up to date at all times.

- Activity on the new card does not conflict with the disputed cards transaction history.

Please contact your company for the cardholder agreement pamphlet.

I provided the phone number ************ to our team to request and all call recordings. Unfortunately, they didn't locate any.

We understand this isn't the outcome you hoped for and apologize.

For further assistance, please send an email to ***********************************************************************.
Your reference number is 17774404
Include your contact information along with your request
A support agent will contact you as soon as possible
Kind regards,
Corpay
Customer Answer
Date: 11/20/2024

Complaint: 22515498

I am rejecting this response because:

Sincerely,

***** ******
Customer Answer
Date: 11/20/2024
I provided proof of me not being to process the withdrawals from my company. COMDATA was trying to pull the recordings of the fraudulent interaction but were unsuccessful in doing so. I provided everything they asked me for and still denied my claim. Not sure how else to prove that I didnt do the transactions and it was their system that was hacked.
Business Response
Date: 12/06/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

I presented the details of the disputes along with your letter confirming your location during the time the fraud was taking place and the maps of distances from the locations to your job site.
Although the cardholder agreement states that you have two days to submit the dispute, our team has overturned the initial decision to deny the claim.
A one-time courtesy credit of $7,068.00 was provided and you have confirmed receipt of funds in full.

The cardholder agreement was provided to you in a separate email. Please review section 7.

If you need further assistance, please send an email to ******************************************* Your reference number is 17836318.

Thank you for your time and patience. We value your business.

Best regards,
Corpay
Customer Answer
Date: 12/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:10/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In Sep, my card was compromised and $20 was fraudulently stolen from my account. I reported this to Comdata, filed a dispute, closed the card, and received a new one. Why did these idiots send the provisional $20 to the stolen card?! I found out 10/15/24 when I called to ask why is it taking so long to get my money!!! I want to know where is my money?! 2ND PROB! That same day I used my card and had at least 7.25 for my purchase. I forgot my pin twice b/c of personal issues. I looked at my app and it showed I had 7.25 enough for my purchase. I then removed one item and had the store run it as credit and it approved!. I was like where did my money go?! I once again called COMDATA888 265-8228 and spoke with a girl named HAN to get more info on where my money went. She said they charge $1 for invalid pin! I WAS OUTRAGED! IN THIS DAY IN AGE WHAT KIND OF ROBBERY IS THIS. I BARELY MAKE ENOUGH MONEY AS IT IS! ANOTHER REASON I DONATE PLASMA VIA OCTAPLASMA. HOW IS THIS LEGAL? I HAVE A MEDICAL CONDITION THAT SOMETIMES MAKE ME FORGET TEMPORARILY! I FEEL LIKE I WANT TO FILE A POLICE ***ORT FOR ROBBERY. I WANT ALL MY MONEY BACK FOR THE INVALID PIN THAT THEY TOOK A DOLLAR OUT MY ACCOUNT!! I WANT ALL OF IT. I AM CLOSE TO SEEING HOW MANY OTHERS THERE ARE TO GET A CLASS ACTION SUIT. WHY IN THE ***** ARE YOU TAKING $1 OF PPL MONEY FOR INVALID PIN! SO ANYWAY I TOLD HAN THE *** TO GIVE ME A CASE NBR SO I CAN KEEP UP WITH THIS ISSUE, SHE LIED AND SAID THERE IS NONE AND THE CALL IS RECORDED. I TOLD HER I HAD A CASE NUMBER FOR THE $20 FRAUD ISSUE WHICH IS ********. I TOLD HER I WANT TO SPEAK TO A SUPERVISOR OR A TEAM LEAD SHE SAID THEY ALL IN A MEETING!!!!! I DIDN'T BELIEVE THAT, SO SHE SAID SHE IS SUBMITTING A REQUEST TO RETURN THE FUNDS WHICH CAN TAKE UP TO 8-10 DAYS IF I RECALL. I WAS ****** I SAID I NEED TO GET MY HBP MEDICATION TODAY! SHE INTERRUPTED ME AND SAID HER SUPERVISOR WAS AVAILABLE AND PLACED ME ON HOLD AFTER I WAITED ON HOLD FOR 15 MIN I HUNG UP!
Customer Answer
Date: 10/16/2024
The above is some of the communication from Comdata. I want all my money back! $20 provisional credit sent to the stolen card ending in 1153 and all of the $1 charges taken from my account because i entered the wrong pin preventing me from getting my blood pressure meds
Business Response
Date: 10/24/2024
Greetings!
We would like to thank you for the opportunity to address your issues and concerns.
Successful contact was made via email where you provided confirmation the issue has been resolved.
If assistance is needed regarding another matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Customer Answer
Date: 10/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

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Comdata Corporation is BBB Accredited.