Business Profile

Credit Card Processing Services

Comdata Corporation

Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

246 total complaints in the last 3 years.
53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A deposit was made on jul 25 in my account. I got the notification my check had been deposit. I go without draw the money it says I dont have that money in there. I check my account it shows the money was withdrawn from an atm I never used it a certain atm i use. Comdata refuse to refund my money after it was fraud someone was able to hack the account an get the money out
Business Response
Date: 08/14/2024
Greetings!
We received your complaint for assistance regarding the denial for a previously submitted fraud dispute.
Successful contact was made with the customer and we attemprted to collect supporting documentation to present for reconsideration.
Unfortunately, the customer didn't have any additional information to provide. If you happen to identify sufficient information that you would like to present for review and reconsideration please provide at your earliest convenience.
At this time, due to us not receiving any infomation sufficient enough to overturn the decision, the outcome of the denial will remain in its denial status.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Customer Answer
Date: 08/14/2024

Complaint: 22110955

I am rejecting this response because: if my account was hacked what evidence if you check the history you will see i do not use that atm machine and I was at work the time this money was withdrawn

Sincerely,

***************************
Business Response
Date: 08/20/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. As discussed, please provide your timesheet for 7/24/24 when the fraudulent activity occurred.

Attach your timesheet, provide your dispute case numbers, and email it directly to me. My email address has been provided in a separate email.

Your dispute case numbers:
7/25/24: Case ******* for $100.00
7/25/24: Case ******* for $300.00
7/25/24: Case ******* for $300.00
7/25/24: Case ******* for $300.00

If you need further assistance with this matter, please email ******************************************* Enter our reference number ******** as the subject line, and your request along with your contact information in the body of the email.

Thank you for your time and patience. We value your business.
Executive Response Team
Initial Complaint
Date:07/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Comdata charges you no matter what, Every other banking system has a branch (ie: keybank) where if the card is Tied to that bank you can do free withdrawals. Comdata doesn't allow or do this in their part of their scam to always charge people and also don't allow gas fueling cause you cannot use their card at the pump which forces me to buy more expensive gas cause you pay at the pump ******* where I typically refuel. This SCAM company should be reviewed by someone who protects Rights as a cardholder... never heard of a card company in *** that didn't allow using at the pump, cause this company not based in *******, every rep I talk to has middle eastern accent cause that's where your call gets routed to, just like Amazon. Customer ******************** aren't here in ***!!! NOBODY WILL FIX PROBLEMS because their overseas. We need to shut down this "Comdata Scam"
Business Response
Date: 07/26/2024
Greetings!
We have received the complaint, but are limited on the assistance we can provide.
We attempted to reach out to you via phone and email and you responded appearing perplexed as to why we were attempting to assist.
Clarification of who we were and what we were attempting to accomplish was provided, but we received no additional communication.
If additional assistance is needed, pleae provide clarification of the need and we will be happy to assist.
Thank you,
Executive Response Team
Customer Answer
Date: 08/05/2024
You didn't do anything I didn't receive anything prior to this email about my complaint. Wtf? This world today is ridiculous nothing gets resolved cause the steps aren't taken. AGAIN I FILED COMPLAINT AGAINST COMDATA AND HAVE HEARD NOTHING UNTIL EMAIL SAYING CASE CLOSED. NOBODY DID ANYTHING!!
Customer Answer
Date: 08/05/2024
People need not send unreliable messages in future if you email me I have the right to be able to reply to said email. Otherwise I start Spamming those type and file spam with Yahoo Mail. It was such a hassle to get tot this page, always feels like a waste of time also cause issues are never fixed...

Customer Answer
Date: 08/10/2024
Still haven't heard anything from COMDATA. So apparently this Process is useless.. Please.
Let me know if you hear from them because I have not...
Business Response
Date: 08/14/2024
Greetings!
We would like to thank you for bringing this matter to our attention.
Unfortunately, we were unable to make successful contact to provide assistance due to you being unavailable. We have attempted to contact you via phone and by email.
If assistance is still needed regarding this matter, please respond with direct contact information and your compromised card number in question. Otherwise, we are limited on the assistance we can provide.
Thank you,
Executive Response Team
Customer Answer
Date: 08/17/2024

Complaint: 22020877

I am rejecting this response because:
I have not been contacted by COMDATA, I received NO EMAIL, and only calls outside friends and family was Fleetcor on caller ID. Nothing from ******************** so these attempts to co tact me are false. Tired of these stupid games. This is a complete waste of time. Nothing works correctly in society anymore. I give up maybe take xomdata to court since filing BBB didn't do anything... I'm done waiting my time HERE....
Sincerely,

***********************
Customer Answer
Date: 08/19/2024
I like how companies like com data can not contact. People not resolve the issues and blame it on everybody else.
I'm getting tired of third party. Companies and especially ones that are not in ******* should not be providing a service in *******. There should be a rule that the company in the country should have everything associated with that company in that country. Not customer service somewhere else in the world. Cause I can never understand anybody in any customer service bracket lately. They are not in *******. They're over in ************** or ***** or ****** or somewhere else. It's horrible customer service and it's becoming worse and worse. I've given up on calm data. They're gonna keep stronger out of money and I will just take them to court later in time since they don't want to do their JOBS....
Business Response
Date: 08/21/2024
Greetings!
We have received the complaint, but are limited on the assistance we can provide.
We attempted to reach out to you via phone and email and you responded appearing perplexed as to why we were attempting to assist.
Clarification of who we were and what we were attempting to accomplish was provided, but we received no additional communication.
If additional assistance is needed, pleae provide clarification of the need and we will be happy to assist.
Thank you,
Executive Response Team
Customer Answer
Date: 08/27/2024
Again I have received no attempt by Comdata, I check my emails daily LIES
ONLY missed calls that weren't spam said Fleetcor, not comdata so didn't answer. Again No attempts to reach out so if everyone not gonna do anything and then lie about the work THEY DIDNT DO, Forget the whole **** thing and comdata wins with its corrupt bearucracy. This has been a complete waste of time. Thanks for nothing in resolving issues. CS ***** everywhere these days. Any and all reviews on Comdata will be least stars possible cause of how they treat customers??????
Customer Answer
Date: 08/27/2024
Again I have received no attempt by Comdata, I check my emails daily LIES
ONLY missed calls that weren't spam said Fleetcor, not comdata so didn't answer. Again No attempts to reach out so if everyone not gonna do anything and then lie about the work THEY DIDNT DO, Forget the whole *Word Rejected* thing and comdata wins with its corrupt bearucracy. This has been a complete waste of time. Thanks for nothing in resolving issues. CS ***** everywhere these days. Any and all reviews on Comdata will be least stars possible cause of how they treat customers??????
Customer Answer
Date: 08/27/2024
Not satisfied with decision is different than not. Having anyone reach out to me? Which is what actually happened, so nobody did anything and now you closed the case good. It was useless and a waste of my time because nothing got reached out to me and nothing got resolved. I hate how society is where we all do nothing and act like we did everythanks for nothing, everybody that participated in this that had no results whatsoever.
Initial Complaint
Date:07/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I think this company has a higher instance with fraud unlike any business I've banked with before. My card number got used at a ***** Fargo and CVS. Also like many peoples experience my card was used 3 times within 5 mins totaling 480. When I called it in today I was told I would have to wait at least 20 days for the fraud to be looked into and for me to receive my funds. That's unacceptable and I believe this company has shady practices
Business Response
Date: 07/23/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. The resolution is outlined for you.

Fraud Dispute Timeframe:
We weren't able to file the dispute on 7/19/24 because there is a settlement period for the transactions to post.
The disputed transactions totaling $480.00 can take up to 10 business days for a decision.
To obtain an update send an email to ************************************************ and include your claim numbers and your contact information.
06581633
06581636
06581638
Supervisor Call Back:
A member of our leadership team called you on 7/22 to explain the process.
The supervisor disputed three transactions on your behalf.
$200.00
$200.00
$80.00
New Card:
Your new card was mailed out on 7/22/24.
Please allow 7 to 10 days to receive it by USPS.
We hope you find the resolution satisfactory and apologize for the inconvenience the timeframe is causing you.

For further assistance with the dispute, please email ****************************************** and enter your reference number ******** in the subject line. Include your information in the body of the email and request that the support agent call you directly.

We appreciate your patience and value your business.

Respectfully,

The Executive Response Team
Customer Answer
Date: 08/07/2024
I have waited over 10 business days and still not have received my money back, called the business twice and keep getting the run around

Business Response
Date: 08/19/2024
Greetings!
The customer has received credit in the form of a deposit to his card/
Thank you,
Executive Respome Team
Initial Complaint
Date:07/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
money was taken from my account and the fraud department is not responding to my complaints. $652.
Business Response
Date: 07/19/2024
****************************************

We hate to hear about your recent issues with our dispute process. After reviewing your card contract notations, our team spoke with the ************************* Fraud has advised the following points:

- Disputed amount of $633.90 has been reviewed and approved for credit.
- This credit was submitted on 7/19/24 for processing.
- Please allow 48 business hours for credit(s) to reflect toward your balance.

In addition to our response, an email has been provided detailing these expectations for your communication records. As stated in the email, if you have further questions or concerns, feel free to reply within 48 business hours.

Thank you for your patience while we reviewed your concerns.

Best regards
Customer Answer
Date: 07/25/2024
Ms ********************* hola buenas tarde el da 19/7/24 recib un correo departe de comtada corporativo informndome que se me acreditado el dinero de un fraude el cual me deca que en 48 horas abiles se me acreditava el dinero y aun no se me acredita

Customer Answer
Date: 07/25/2024
Better
Business Bureau:

He revisado la respuesta que dio la empresa en relacin con la queja con nmero de identificacin ******** y considero que esta resolucin no satisfactoria para mi aun no se me acredita el dinero en mi cuenta la cual es esta ****************

Atentamente,

************************************
Customer Answer
Date: 07/30/2024
I have reviewed the response given by the company in relation to the complaint with identification number ******** and I consider that this resolution is not satisfactory for me, the money has not yet been credited to my account which is this ****************
Business Response
Date: 08/08/2024
Greetings!
We received your complaint for assistance with receiving the anticipated reimbursement. We would like to apologize for that inconvenience and thank you for the opportunity to assist.
At this time, a credit was processed and funds were deposited to your account for reimbursement.
If assistance is needed regarding any other matter, please feel free to reach out for assistance.
Thank you,
Executive Response Team
Initial Complaint
Date:07/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
money was taken from my account twice $340 y $400 and the fraud resolution is not responding my claims
Business Response
Date: 07/16/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. We apologize for the inconvenience the fraud dispute has caused you.

In reviewing the dispute, it was determined that your claims should have been approved.
Our team has approved the two disputes of $400.00 and $340.00.
Please allow 3 to 5 days for the credit to be applied to your card.
If you will need further assistance with this matter, please send an email to ******************************************.
In the subject line, include your reference number 17356715.
Provide your information in the body of the email.
Phone number and email address
The last 10 digits of your card number.

Thank you for your time and patience. We value your business.

Respectfully,
Executive Response Team
Initial Complaint
Date:07/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
If Allpoint gives me freedom to get my cash how I want , without ATM surcharge fee, then why was deprived of my $1.00?On July 12, 2024, I had $1.44 on my Comdata debt payment solutions card prior to receiving $***** for my donation on July 12, 2024. After receiving my deposit of $*****, my balance was at $*****. I used the Allpoint locator and went to ********* to withdraw $***** from the **** My withdrawal was declined and I was deprived of $1.00 without any reasonable explanation for the cause of action. This has happen each time I go to make a withdrawal.Comdata Notif: A deposit was made to acct **2892 Trn. Amt:USD ***** Dt:2024-07-12 13:13:24 Av. bal:USD ***** Comdata Alert: A transaction was declined on card **8457 for USD***** on 2024-07-12 14:22:02 due to insufficient funds.
Business Response
Date: 07/19/2024
Greetings!
We would like to thank you for bringing this concern to our attention. At this time, scheduling conflicts are not permitting us to assist you in finding resolution for your issue.
When your schedule allows, please feel free to reach back out for assistance and a member of the team will be happy to assist.
Thank you.
Executive Response Team

Customer Answer
Date: 07/19/2024
This business continues to deprive me of my funds even after their policy guarantee that there will not be an ATM surcharge fee. Every since I received this card and made a withdrawal I have been deprived of my money due to a surcharge fee that should not be taken.
Customer Answer
Date: 07/23/2024

This business continues to deprive me of my funds even after their policy guarantee that there will not be an ATM surcharge fee. Every since I received this card and made a withdrawal I have been deprived of my money due to a surcharge fee that should not be taken.
Business Response
Date: 07/29/2024
Greetings!
We would like to thank you for allowing us the opportunity to address your concerns. Please see our findings below.
We were able to obtain clarification of your issue. Please see our findings below.
Surcharge Fees - It is true that you can visit AllPoint locations to retrieve your funds. However, the verbiage could be a bit confusing. We inquired on your behalf and you can retrieve your funds from these ATM's the cheapest. There will always be a $1.50 charge, but what this means is these AllPoint ATM machines will not assess any additional fees.
For example: If you hypothetically used a ***** Fargo atm machine with your **** of America debit card, it's going to charge the standard fee of the $3 or $4, but also an additional fee (depending on the financial institution), due to it not being a withdrawal from the bank in the same network. With your card, you'll just be assessed the $1.50, but if you use other ATM's you could be charged additional fees.
Notations support that you reached out for assistance with these fee inquiries on 7/12/2024. You were provided a one-time courtesy credit of: $1.00. Please be encouraged to obtain what's called a "Fee Schedule" from the company that provided you the card. This will provide a breakdown of what fees are associated with the card.
We hope this provides the necessary clarification.
Thank you,
Executive Response Team
Customer Answer
Date: 08/09/2024
I am not satisfied with the outcome of my complaint. I have made every effort to respond and provide this office with the necessary information to assist me with this matter. I am at this point still being deprived of my money without any reasonable explanation for the cause of action.
Initial Complaint
Date:07/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6/28/24 $1236 was taken from my bank account. I called the bank and told them about the several charges that were made to my account without authorization. I was told to call back in a week if my money was not returned to my account. I called back today to come formal complaint(as instructed when I first told them about the fraud), now they are telling me I need to file a complaint online. I tried that but it was impossible to dispute any of those charges because they have now locked me out of my account and refuse to reset my info to access my account online and refuse to investigate the fraud further. Also, on 6/24-25/24 more fraudulent transactions occurred to the account of $166. These charges didn't show up on my account for over a week. I noticed while checking to see if any of my money had been returned. They refuse to investigate that. In one week there were several charges made , some to a card that was supposedly deactivated, in the account of around $1400. This bank refuses to help recover my money and they refuse to help me regain access to my account.
Business Response
Date: 07/18/2024
Thomas,

We hate to hear you have experienced issues with our dispute process.

After reviewing your account records, our systems show a credit for the disputed amounts of $26.78, $23.55, *****, and $29.75 was issued on 07/13/2024.

We apologize for any inconvenience and appreciate your patience while we investigated your concerns.

Best regards
Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/15/2024 (Saturday) someone took $343 out of my account using a ***** Fargo ATM or Bank, my card information was either stolen or my card was cloned since I have the physical card with me and no one has my pin number or permission to use my card. I called Comdata customer service, and I explained the situation and they told me that I can start a dispute once the transaction was completed since it was still showing on pending status. On Monday 06/17/2024 once the transaction was completed, I called customer service and I started a dispute and the representative told me that I had to wait to hear back via email since there was no way to talk to a person from the fraud department. On Thursday 06/27/2024, I got a email from the fraud department stating:Dear Valued Cardholder: We have completed our investigation of your above described claim and have not found sufficient evidence to support your claim. You have the right to request the documents we relied on in making our decision. To do so, please email: ************************************************ After I got that email I replied back attaching a police report from ********************** where I notified law enforcement and made a report from the fraud and I also attach picture evidence of my location time stamped where I was located and the times when the transaction took place to show that it was not me who used ***** Fargo to take the money out. I have called **************** on multiple occasions and all I keep being told is that the fraud department doesnt have a phone number to call and all communications need to be done through them via email of to simply replied to the original email I was send.I have also email the fraud department multiple times on 07/02/2024@0834, 07/05/2024@0725 and 07/08//2024@1508 not including the phone calls and I have not received a response.I would like to get some assistance since I have failed on getting a response back from their fraud department.
Business Response
Date: 07/22/2024
Greetings!
We would like to thank you for the opportunity to address your concerns. You requested assistance with a previously submitted fraud dispute.
Please be advised that we have received the supporting documentation that you would like presented. Your dispute is currently being reviewed for reconsideration. This is not a guarantee of the overturning of the denial. You will be provided with any additional updates as they occur.
If you have any additional questions or concerns regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Initial Complaint
Date:07/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a truck driver and I just started with a new employer who uses Comdata Comcheck MasterCard for pay. I wrote a "Comcheck" to myself on June 15th 2024 so that I could deposit $1000 in my personal checking account. The original check was damaged during work. The check is payable through ****************. I visited a **************** branch and they were unwilling to cash it, even though they were payable through and I had the requested forms of ID. I called ******************** and asked if I could get a stop payment on the damaged check and the money transferred to a new one. The phone rep said that it would take about 2 hours. I received a call back 30 mins later from a different rep saying I had to wait 21 days to use a new check. I was told during the transfer, I had to have somebody from a verifiable business as a third party witness. I called back on Saturday July 6th 2024. I explained the situation to an unhelpful employee at a grocery store and then realized the unnecessary absurdity of having to inconvenience somebody for this process. I called back and asked why the 3rd party witness? The customer rep pretended that we had not just spoken about this issue and wanted me to explain things again and was of no help.This sudden "policy" change is effectively preventing me from using $1000 of earned money.They claimed on the phone that the extra security measures are for my benefit, but they are unnnecessary and strange. I have to call to get the check drafted, and then the place of business has to call to cash it. Damaged checks happen and I've never seen such an unnecessary policy for replacing a check. It tells me the customer/consumer that they don't have trust in **** have sent this information to my personal credit union via mobile check deposit to be the verifiable business. Since I am a trucker on the road, it is the best option I have during a work week.This is bizarre. My $1000 is being held hostage for almost 4 weeks and I want it back. Thank you.
Customer Answer
Date: 07/09/2024
Thank you for such a quick response. I talked with ******* at Comdata today. I asked about third party verification at a verifiable business. I told her that the customer service rep that I spoke to told me that a convenience store would work. I took a quick break at a service plaza that had a 7-11 store because that was a qualified place mentioned on a previous call. So, while I was on the phone with *******, I brought the new and damaged checks to the service desk. I showed them the checks and explained the situation. Even ******* couldn't figure out why this process was necessary.
So I have done everything requested of me. This would be the third verifiable business I have been to that hasn't been any help.
The most logical and least stressful resolution would be to void/stop payment on the check and put the funds back on the card. I have done that with counter checks in the past and I am confused as to why this can't be accomplished. I found out that US Xpress prefers that I use that card for fuel anyways and that's what the funds will be used for.
Comdata knows that I have the physical damaged check. They know whether they would have been cashed or not because the cashee has to call before cashing. None of this provides me any financial security whatsoever. It is keeping me from using this money for work.
Hopefully I have explained the frustration and absurdity of this matter and we can end this month long string-a-long easily.
Also please note that ******* has stated that she has contacted the USXpress Account Manger, however this issue does not concern USXpress specifically.
Thank you again for all that you do.

Business Response
Date: 07/15/2024
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

Upon reviewing the documents, we alerted the Account Manager and requested assistance.
A member of the leadership team called you.
The damaged Comchek funds of $1,000.00 were voided and loaded back to your card.
If you need further assistance with this matter, please send an email to ****************************************** and include your reference number ******** in the subject line, your request, and direct contact information in the body of the email.
Thank you for your time and patience. We value your business.
Respectfully,
Executive Response Team
Customer Answer
Date: 07/16/2024
Hi *******, thank you for the response. The funds were deposited back into the card. I can't stress enough how odd and inconvenient this experience is.
Unfortunately, after the funds were deposited I discovered another roadblock to using this money today. I attempted to make a purchase for my truck. At truck stops, they ask for the current truck mileage. The card is being rejected because the correct mileage isn't being accepted.
I have talked to two contacts, ******* and ***** who have been the most helpful so far so I will talk with them tomorrow and see if they can fix the latest issue.
Thanks again for all that you do and I will update you on what I find out.
Customer Answer
Date: 07/16/2024
Hi, another follow up. I talked with someone through USX Dispatch with last name *****. They followed up with me via dispatch to make sure funds were deposited. I also got a call from ***** at Comdata.
Tried Comdata MasterCard today at a truck stop, mileage was accepted and card worked! I was on the road today so haven't had a chance to respond to everybody but I think it is resolved. I will make sure to **** as resolved after follow up.
Don't know why it took that much for something that simple but glad you were here to help. Thanks again! - ****
Initial Complaint
Date:06/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MY ACCT# D694 I OPENED MY ACCT IN JULY 2022. MY ACCOUNT REP NAME WAS ******************. I CONTINOUSLY REACHED OUT TO ****** BECAUSE I COULD NOT LOG INTO MY ACCOUNT. I LEARNED THAT ****** WAS NO LONGER WITH THE COMPANY. EVENTUALLY AFTER MONTHS OF TRYING I WAS ABLE TO GET INTO MY ACCOUNT AND LOAD $300 IN ICONNECT. THE PROBLEM THEN BECAME THAT I COULD NOT LOCATE THE MONEY ON THE ***** WHEN I CALLED IN I WAS TOLD THE MONEY WAS THERE, BUT I WAS NEVER ABLE TO SEE. I STARTED GETTING EMAILS STATING THAT MY ACCT WAS NOT SET UP PROPERLY. AFTER MONTHS AND MONTHS OF AGGRAVATION, FRUSTRATION, AND NO ONE HELPING I DECIDED TO CLOSE THE ACCOUNT. . I CALLED ON 3-28-23 CASE#******** TO CLOSE THE ***** NO MONIES WERE RETURNED AS STATED. I CALLED AGAIN BUT DID NOT NOTATE CASE #S. I CALLED 11-30-23 CASE# ********, I WAS ISSUED A CODE#****************** FOR $245.50. CODE DID NOT WORK. I CONTINUED TO CALL IN. I CONTINUED TO CALL WITHOUT RESOLVE. I CALLED 6-21-24 CASE#********,AGAIN CASE# ********, AGAIN CASE# ******** -***** CALLED ME AND EXPLAINED SHE DOES NOT KNOW WHY ACCT WAS NOT HANDLED APPROPRIATELY. SHE SEES DISCREPANCIES IN THE SYSTEM. SHE IS WORKING ON IT, BUT IVE HEARD THIS OVER AND OVER. PLEASE ISSUE ME $300 WHICH INCLUDES THE ***** FEE BECAUSE I WAS NEVER ABLE TO USE THE ACCOUNT. MY CARDS ARE STILL TAPED TO LETTER AS THEY WERE WHEN I RECEIVED THEM. I FEEL AS THOUGH I SHOULD NOT HAVE TO PAY A $50 SET UP FEE FOR AN ACCOUT THAT WAS NOT SET UP PROPERLY AND I WAS NEVER ABLE TO USE DUE TO YOUR COMPANY ERRORS. I AM REQUESTING A REFUND OF $300 WHICH IS THE ***** AMOUNT I ADDED TO MY ACCOUNT INITIALLY. THIS HAS GONE ON TOO LONG. EVEN THOUGH THEY SAY THE ACCOUNT IS CLOSED I AM STILL GETTING INVOICES FOR ICONNECT WHICH I CAN NOT OPEN TO SEE BECAUSE MY ACCOUNT IS BLOCKED. I GIVE UP BUT I WANT MY FULL $300 REFUND.
Customer Answer
Date: 07/05/2024
I received a phone call stating they are researching and will call me. That's been over a week ago
Still no response
Business Response
Date: 07/18/2024
Greetings!
We would like to thank you for the opportunity to assist. You reached out for assistance with reimbursement of loaded funds to your account. In case the update was missed, a check was sent for processing for reimbursement. Please allow up to 14 days for the check to complete processing, checks are only sent out on specified days. We set the realistic expectation of the beginning of next month to allow enough time for processing and the courier to deliver the check.
Thank you,
Executive Response Team

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