Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Comdata Corporation has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint to hold COMDATA On Road/ Master Card accountable for not properly communicating with me as a consumer, nor, Refunding my money from 2 Unauthorized Transactions. The dates of the transaction are as follow: (1) 03/30/2024 ******************* ******$; (2) 06/07/2024 COMDATA Adjusted ****** from my money.

  Customer Answer

  Date: 06/19/2024

  Thank you for allowing me too submit information in regards to this Company; now, I didnt put the Credit Card/Corporate Card number on dispute is; *******************.

  

  Business Response

  Date: 06/21/2024

  Greetings!

  We have received your complaint for assistance with a previously submitted fraud dispute. You expressed your dissatisfaction with the outcome of the dispute. 

  The dispute was researched and the following was discovered:

  - There were some suspicious transactions that occurred on the account that you disputed. A provisional credit was provided as a courtesy. The Merchant denied the dispute and this triggered whats called a "Progressive" letter to be sent to the email address associated on file. A response to this letter would've given consent to proceed with pursuing the dispute. There is no record of a response being received to the "Progressive" letter. Due to this, the provisional credit was reversed and the charge(s) were rebilled. 

  - An inquiry was made on your behalf about the next steps to be taken, but, the time-frame to file the dispute has expired. At this time, the dispute will remain in its current denial status. 

  We apologize this was not your anticipated outcome, but hope it provides the necessary clarification. 

  Thank you, 

  Executive Response Team 

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21854029
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/27/2024

  Greetings!
  We have received your complaint for assistance with a previously submitted fraud dispute. You expressed your dissatisfaction with the outcome of the dispute. 
  The dispute was researched and the following was discovered:
  - There were some suspicious transactions that occurred on the account that you disputed. A provisional credit was provided as a courtesy. The Merchant denied the dispute and this triggered whats called a "Progressive" letter to be sent to the email address associated on file. A response to this letter would've given consent to proceed with pursuing the dispute. There is no record of a response being received to the "Progressive" letter. Due to this, the provisional credit was reversed and the charge(s) were rebilled. 
  - An inquiry was made on your behalf about the next steps to be taken, but, the time-frame to file the dispute has expired. At this time, the dispute will remain in its current denial status. 
  We apologize this was not your anticipated outcome, but hope it provides the necessary clarification. 
  Thank you, 
  Executive Response Team 

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21854029
  
  I am rejecting this response because:
  (1) The money was never refunded/returned from the original dispute back in 03/31/2024; (2) Theres no justification for the 6/7/2024 Unauthorized Transaction/Adjustment from there ATM Department, so, COMDATA is relying on false claims and predatory practices, the facts are in the photos/documents I submitted the 2 Transactions that I am complaining about.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/18/2024

  Greetings! 

  We would like to thank you for the opportunity to address your fraud dispute issue. Please be advised that the fraud dispute was not overturned, but a one time credit has been issued instead. 

  A check request has been sent for processing in the amount of: $168.37. Please allow up to 30 days for the check to be processed and for courier to deliver. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I guess my debit card was cloned and on May 3, 2024 three transactions were made, two for the amount of ****** and one for the amount of $200.00. I received the alert via text message and immediately made the claim. I received one email on May 28, 2024 telling me that We have completed our investigation of your above described claim and have not found sufficient evidence to support your claim. You have the right to request the documents we relied on in making our decision. To do so, please email: ************************************************* to which a request an appeal and copy of the documents on Jun 3, 2024 to which I haven't received any response. During the time the transactions were made I had and I still have the Debit Card, it never left my sight. I made another request on Jun 10, 2024.

  

  Business Response

  Date: 06/17/2024

  Greetings,

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  The decision to deny the dispute was due to a lack of sufficient evidence, limited information, and charges on the account at the time of the decision. 
   The information from your three disputes and the police report you filed online were provided to the Fraud department. 
  Given the new information, your dispute has been overturned and you will receive a credit to your card within 72 business hours.

  The total amount of your dispute to credit is $1,000.00.

  If you need further assistance, please email ****************************************** and enter your reference number ******** in the subject line and your request in the body of the email. Please include your phone number.   
  

  Thank you for your time and patience. We value your business. 
  Corpay^

• Initial Complaint

  Date:06/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an unauthorized charge to my bank card. The charge was dated 9/1/2023 but didnt go through until 5/2/2024. The total disputed amount is $201.75 My claim was denied by Comdata on 5/28/24. The unauthorized charge was to a known scam, ketopur, silver spring. I have never purchased anything from this company

  

  Business Response

  Date: 06/17/2024

  *******,
  
    We hate to hear about your experience with our dispute process. After speaking with our Fraud investigations team, they advised the following:
  
  - The dispute at this time will remain in denial due to previous transaction history.
  - If you feel the card in question may have been compromised, please report with customer service and request a replacement card. 
  - You may file a further dispute on the transaction under merch never received, services never received, or counterfeit merch for further review. 
  
    If you have further questions or concerns, please reply to the denial letter sent to you regarding the dispute, or you may contact customer service at ************,
  
  Best regards

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13th 2024 I used an Allpoint ATM which did not dispense the money I was trying to get. (******) i then received a text showing I was down 300 in my account. I immediately tried to dispute but had to wait till transaction cleared.once it did I disputed it. They credited me 300 while they investigated then almost 2 months later they take the credit back and send an email asking for more proof. So I called Allpoint and they were surprised I was doing the investigation and not the bank. I was also told they had no right to take the credit back if the investigation was still pending and not closed. Apparently all it takes is comdata requesting video of that day from ATM and cvs pharmacy. Which they need to initiate with the help of local PD but they never did that. Days are passing and issue isnt resolved and its only going to get worse the longer they keep dragging this.

  

  Business Response

  Date: 05/31/2024

  *************************,
  
  We hate to hear about your ATM transaction that did not get disbursed.
  
  After further investigation and research, the $300 funds have been credited and returned to your card as of 05/30/2024. 
  
  During our follow-up call, our agent provided their direct number if there are further concerns regarding this situation. 
  
  Thank you for your patience while our team investigated your claim. 
  
  Executive Response

  Customer Answer

  Date: 06/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28th, I received notification via text message regarding unauthorized transactions on my card, specifically a charge of $61.61 at ******. Immediately, I contacted ComData to report the issue and took prompt action by cancelling my card. Subsequently, I was instructed to await 7 to 10 days before filing a formal dispute. Following this timeframe, I initiated the dispute process, during which he asked for my card number I clarified that the disputed transaction did not pertain to the card in question. But gave him my card number anyway. Despite repeated attempts via phone calls, emails, and website messages over a span of two and a half months, I encountered persistent challenges in resolving the matter. On one occasion, there was a misunderstanding regarding the nature of the transaction, erroneously identified as an ATM charge rather than a non-PIN transaction at Kroger. Moreover, it was later discovered that the dispute had been filed for the incorrect transaction. After several communications, the correct dispute was eventually lodged, with a commitment to provide an update within an additional 7 to 10 days. While the card issuer's website assures zero liability for fraudulent activities, my experience reveals a different reality, as my card was utilized without my consent or authorization, necessitating a frustrating and protracted effort to seek resolution. I still don't have my money back that was stolen.

  

  Business Response

  Date: 06/04/2024

  Greetings,

  Thank you for allowing us the opportunity to investigate your dispute and provide you with a resolution. 
  
  We received your claim and unfortunately, it has been denied. 
  The disputed amount is $63.46. 
  $61.61 and the fee of $1.85.
  Denied for insufficient evidence. 

  The denial letter was provided to you in an alternate email. It contains an email address to request the documents relied on in making the decision. 

  If you have filed a police report, please provide it to that email address. 

  Your dispute ID numbers are ******** and 90608302.

  To address the zero liability for fraudulent charges:
  

  You may obtain the pamphlet from your employer that provides full disclosure of the liability. 
  The pamphlet is provided to the cardholder when the card is issued. 
  The rule counts when we can ensure that it is not fraud. 
  In this case, there is only one card and it was active for ten days when the transaction occurred. 

  We understand this is not the outcome you had hoped for and apologize for the inconvenience. 
  
  If you need further assistance, send an email to ******************************************* Enter your reference number ******** in the subject line and your cardholder information in the body of the email. You may request for a support agent to call you. Please include your phone number. 
  
  Respectfully, 
  Corpay^ 

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several emails and phone calls to comdata cardholder since February 10 2024. No luck. They just give me the run around. That they're still investigating. So frustrating. I have to buy food for my children. And it's hard. I donated much plasma at octapharma in *********** ca. And this is pay method. Comdata had issued me a new card via mail. That never got to me. I deserve my money. I have been emailing calling since February 2024. Its my money. If they're gonna run a business, they must back up fraud payments to victims. My name is ************************* old card number ******************* exp 01/24 code 988. New card ******************* exp 09/26 code 482. February 10 2024 i opened a fraud case for $163.50 case #: ******** and $2.49 case #: ********. Phone number ************** Yahoo Mail: Search, Organize, Conquer

  

  Business Response

  Date: 05/21/2024

  *************************:

  We would like to thank you for bringing this matter to our attention. We were able to locate your previously submitted disputes. 

  It was determined that the disputes submitted were denied due to there being limited activity to identify signs of counterfeit, skimming or transactional fraud. If there is additional information you would like to present for reconsideration, please be encouraged to provide this supporting documentation. 

  We apologize that this is not the outcome you were anticipating, but appreciate the opportunity to assist. 

  Thank you, 

  Executive Response Team 

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21702188
  
  I am rejecting this response because:a You as a company should back up the funds stolen from the card your company provides. I have no access to 7 eleven cameras and maybe your company doesn't either, but as the business, you should support the victims from fraud. Im assuming you do not want to help me maybe because it was an inside job? Just do what is right and send me a check. Be a responsible professional company please. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/03/2024

  *************************:
  

  We would like to thank you for bringing this matter to our attention. We were able to locate your previously submitted disputes. 
  It was determined that the disputes submitted were denied due to there being limited activity to identify signs of counterfeit, skimming or transactional fraud. If there is additional information you would like to present for reconsideration, please be encouraged to provide this supporting documentation. 

  We apologize that this is not the outcome you were anticipating, but appreciate the opportunity to assist. 

  Thank you, 
  Executive Response Team 

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep holding my money they declined a transaction that was below the amount on my card and took the money and never returned it

  

  Business Response

  Date: 05/15/2024

  *******,

  We hate to hear about your negative experience with our company.
  

  After reviewing your cards transaction and balance history with our prepaid department, they advised that the declined transaction funds were returned to your card on 05/11/2024.

  If you have any additional questions or concerns, please contact customer care by dialing the phone number on the back of your card. 

  Thank you for your patience while we researched your complaint.

  Best regards

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/30/24 I was on the highway driving to ******** for work. When I was crossing state lines into ********, I received 4 notifications back to back. I looked at it and WTH. I was on the phone with my friend that was on the phone with me my entire drive. The first exit I seen, I took it to park to call Comdata. My company uses Comdata to load their employees per diems. There were three transactions for $199 each. I call Comdata and was told I have to wait 7 days for transaction to post. I called on day 8 and file a dispute. I was told that the dispute takes up to 10 days and you will receive an email, I never received the email and was asked about the email every time I called. I called back on 4/17/24, I was told my dispute was approved on 4/15/24 and they was waiting for the fraud department to send my funds over to them ( takes 24 - 48 business hours after approval date) so they can issue the refund. As of now 5/6/24, I havent received my money nor a email and I was asked to spell my email address on every call. I was told three times about getting my case escalated and still nothing. I emailed the fraud department and received an automated message. I havent received a response back and I have emailed them several times. My job is about over and I have a feeling that when I head home, I still wont receive a deposit of my funds.

  

  Business Response

  Date: 05/14/2024

  Greetings,

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  Your dispute information was provided to our fraud department to confirm they have received the police report for the fraudulent transactions totaling $597.00.
  The dispute was previously approved but in error, it was denied due to being flagged as a merchant credit. 
  The decision error has been corrected and a credit of $597.00 is in process. 

  The timeframe to receive the credits is 24 to 48 business hours. 

  As we discussed, they have a new system for providing credits and it may take a few days later. 

  If you need further assistance with this matter, my direct phone number and email address was provided to you in a separate email. Your reference number is 16990807.
  
  Best regards, 
  Executive Response Team 

  Customer Answer

  Date: 05/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Name is ******************* and I had filed a a dispute on a fraudulent transaction in which I did not authorize.I had contacted Comdata/ Fintwist about this matter and I was told that the dispute would be investigated and handled within ten businesses days in which this is the sixteen day and I never got an Email or valid case number to give to the police to get a police report to close my case I have to annually call them for a response about my complaint

  

  Business Response

  Date: 05/14/2024

  Greetings!

  We have received the complaint for assistance with a status update on a previously submitted fraud dispute. We would like to thank you for the opportunity to assist. 

  We have received an update from the Fraud department  in reference to your dispute. It has been approved for reimbursement. You can anticipate a letter clarifiying the reimbursement via email. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:04/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I donate plasma at 8:00 plasma donation center. I am compensated for my donations. Our compensation is loaded on the prepaid card. The company name at the top of the card is Comdata. They are a financial services company for employers. As donors we are not employers but we are still compensated nonetheless. When I was at their establishment in the last Tuesday of August of last year I had a text notification of literally mean that all the money had been taking off the card at an ATM that was 700 miles away. People saw me in that establishment. I know that this didn't happen to just me because a screener at the donation center told me that somebody had been in the previous day complaining about the same thing. For 8 months now I have called this company trying to get my money back not only will they not respond to me but they have never responded once to their customer service people. I have sent three emails never got no response. The amount is not a lot of money but as I'm legally blind it does make a difference to me because everything else especially this day and age. I have to take two buses in a light rail just to get one way there and then come home same way. I literally gave blood for this money and they're going to steal it from the disabled person that's terrible.

  

  Business Response

  Date: 05/14/2024

  ********,

  After a detailed review, our Fraud team discovered that the Terms and Conditions applied to your cardholder account during the relevant period were incorrectly assigned. Further examination confirmed that the transaction in question did indeed appear fraudulent.
  
  As a result, we are pleased to inform you that a credit will be issued to your account for the amount that was wrongfully taken. Additionally, we will send a revised letter confirming this correction to your registered email address.
  
  We sincerely apologize for any confusion and the conflicting information previously provided. Thank you for your patience and understanding as we worked to resolve this matter.
  
  Should you have any further questions or require additional assistance, please do not hesitate to contact us.

  Best Regards

  Customer Answer

  Date: 05/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I don't however see any dates or time frames as to when I should expect to see the funds in my current account.do I need ro cc all  customer service to have them transferred?
  
  Sincerely,
  
  ***************************************