Reviews

This profile includes reviews for VitalChek Network, a LexisNexis Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VitalChek Network, a LexisNexis Company has 12 locations, listed below.

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  VitalChek Network, a LexisNexis Company

  P O Box 1703 Brentwood, TN 37024-1703

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  VitalChek Network, a LexisNexis Company

  serving the Houston and surrounding areas Houston, TX 77001

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  VitalChek Network, a LexisNexis Company

  PO Box 1703 Brentwood, TN 37024-1703

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  VitalChek Network

  Trenton, NJ 08690

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  VitalChek Network, a LexisNexis Company

  PO Box 10680 Peoria, IL 61612

Review Details

• Review fromNancy P

  Date: 03/04/2024

  1 star
  VitalChek took my order in September 2023, with a January 2024 delivery promise.
  I have heard nothing since.
  The website form to get an update is non-responsive - directs to a phone number.
  No one answers the phone - it's always "high call volume, please call back later."

• Review fromRegina D

  Date: 02/28/2024

  1 star
  I paid for my birth certificate 7/18/2023, I still have not received it as of 2/28/2024. This is a document that I need to process my father's estate.
  Birth Certificate:
  $45.00
  *** **** 
  $15.50
  VitalChek Fee:
  $8.00

• Review fromJesse E

  Date: 02/22/2024

  1 star
  Vitalchek is a MASSIVE scam, do not order from them. They take your money and then don't send anything.
  I never received the birth certificate that I paid $50 for - I spoke to 3 "customer service" reps, who all refused to offer a refund or any assistance in sending a new one.

• Review fromMelissa J

  Date: 02/16/2024

  1 star
  When ordering a death certificate of a family member who recently passed away, I was encouraged to order online through VitalChek because the next in person appointment is a few days away. The price of the death certificate and processing fee are a little ridiculous, but such is life. I paid to have the item delivered by **** air to obtain it in a timely manner. I was not told it was going to take UP TO THREE WEEKS to be delivered. Why the heck am I paying almost threw times the amount to receive it weeks later than if I went to the office in person?? If it was communicated before hand, I would NOT have purchased their service. I'd give zero stats if I could!

• Review fromCARLISLE B

  Date: 02/02/2024

  1 star
  THEY DENIED ME THE RIGHT TO MY OWN GREAT GRANDPARENT DEATH RECORD AND CHARGED ME A SEARCH FEE FOR SOMETHING THEY ALREADY HAD. 3TIMES THEY DENIED ME AND MY MOM AS WELL AND TOLD ME HER GRANDCHILDREN WOULD HAVE TO ORDER THE RECORD I TOLD THEM SHE WAS BORN IN 1859 THE DESCENDANTS CLOSE TO HER ARE ALL DEAD SO HOW CAN THEY ORDER THE RECORD THEY HAVE ACCESS TO MY FAMILY HISTORY AND I GET DENIED SO NOW OUR FAMILY TREE IS HOLD BECAUSE ALL WE NNED IS THE NAMES OF HER PARENTS. THEY ACT LIKE WE TRYING TO GET LAND OF SOMETHING FOR GOD SAKE WE JUST TRYING TO LEARN WHO OUR FAMILY IS. THEY LOOKING AT THE RECORD I NEED AND TELLING ME I CANNOT HAVE IT THE FEELING YOU GET FROM THAT IS A HURTFUL ONE

• Review fromJacob B

  Date: 01/31/2024

  1 star
  Total SCAM they processed my payment - then added additional fees on to my payment. Because I "did not pay" the additional fees (THE WEBSITE GIVES ME NO OPTION TO PAY) they will not process my request. Therefore they are forcing me to be rejected and have to start over and lose the money they have already taken from me. I would give 0 stars if possible

• Review fromCary A

  Date: 01/30/2024

  1 star
  Placed an order for a copy of my wife's birth certificate and they canceled the order. Reprocessed the order and still never received anything. They charged me on my debit card and cancelled the order again.

• Review fromWalter D

  Date: 01/26/2024

  2 stars
  Ordered death certs in early Nov 2023, submitted requested documentation and got a "documents approved" email a few days later, then.... nothing. Called several times, each time getting a different answer and a promise for a call back that never happens. Today is Jan 26 2024, called and got a robo-operator to confirm the order was cancelled. No reason, just cancelled. Verified with the website as I never got to talk to a human being. Checked my credit card, have a refund for $100. I was charged $115, which includes a $15 service charge. I realize it's only $15, but being charged for completely screwing up my order ticks me off. Never did get to a human so I gave up..
  I thought the government was good at screwing things up. These people are the champs. They should be running the post office and dmv.

• Review fromNorma S

  Date: 01/24/2024

  1 star
  Someone in getting a cut of all the birth certificate. I requested a birth certificate on Nov 2023, they cashed the check within days but then again up to this day I haven't received birth certificate. It's been more than 3 months. They are uncompatable staff. They must be smoking something because evey time I called they transfer me to the wrong department.

• Review fromChris H

  Date: 01/24/2024

  1 star
  The way the forms are set up, they do not leave proper space for signing. It took a long time to get my paperwork approved because my "signatures did not match." I had to send the signature verification form multiple times, eventually signing in the wrong place so to be visible, just to get it approved. I tried to call multiple times during the process, and was never able to reach anyone. My documents then took an excessive amount of time to get shipped. Avoid them if possible.