Reviews

This profile includes reviews for VitalChek Network, a LexisNexis Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VitalChek Network, a LexisNexis Company has 12 locations, listed below.

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  VitalChek Network, a LexisNexis Company

  P O Box 1703 Brentwood, TN 37024-1703

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  VitalChek

  1000 Alderman Dr Alpharetta, GA 30005-4101

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  VitalChek Network, a LexisNexis Company

  serving the Houston and surrounding areas Houston, TX 77001

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  VitalChek Network, a LexisNexis Company

  PO Box 1703 Brentwood, TN 37024-1703

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  VitalChek Network, a LexisNexis Company

  PO Box 10680 Peoria, IL 61612

Review Details

• Review fromChris H

  Date: 01/24/2024

  1 star
  The way the forms are set up, they do not leave proper space for signing. It took a long time to get my paperwork approved because my "signatures did not match." I had to send the signature verification form multiple times, eventually signing in the wrong place so to be visible, just to get it approved. I tried to call multiple times during the process, and was never able to reach anyone. My documents then took an excessive amount of time to get shipped. Avoid them if possible.

• Review fromChristian S

  Date: 01/19/2024

  1 star
  This is apparently a scam. They charged me $27 extra for next-day on top of their exorbitant fees. It's been a week with nothing received. When I checked with ***, they printed a label but didn't bother to mail it. The customer service ranges from rude and totally useless to nonexistent. There is apparently nothing they hate more in this world than their legal obligations to their customers.

• Review fromChristine B

  Date: 01/11/2024

  1 star
  This company is ridiculous! I don't understand why they're needed. We used them because the ny.gov website told us we need to, and they said we would get birth certificate in about 7 months. After 8 months they said they were still backed up. We then called our county and got the birth certificate in 2 days through vital statistics. When we asked for our money back through vital check, they said they can't even though it wasn't even processed yet. Now we finally got the birth certificate and it's the wrong one!!

• Review fromJoe S

  Date: 01/11/2024

  1 star
  Top 5 worst customer service experiences in my life!
  I ordered my birth certificate in April 2023. Last night I received an alert from *** that they were delivering a package to an old address of mine from VitalRecords. I had honestly forgotten about this and just assumed I paid a scam and had moved on. But now I have birth certificates of mine that are going to an address I no longer live at and would p[refer complete strangers not having that information of mine.
  I tried to change the delivery through *** but VitalRecords ships in a way that prohibits any delivery changes. I chatted with VitalRecords for help and here is what they told me:
  1. The delay in processing is not their fault - it's New York State that takes so long;
  2. The shipping issue is not their fault because I should have notified them when I moved;
  3. I have to fax a notarized letter with my driver's license and a statement explaining why my address changed and if accepted they will send it again.
  There was NO care about the fact that my personal information is being sent to the wrong person and inf act when I mentioned this they reminded me that it was my fault for not telling them about my new address. I asked why they do not send out notification when they are shipping just to make sure customers know - they reiterated it was my fault for not updating my address with them.
  If I did not have an account with ***, I would have no clue that this delivery was even being attempted. Who knows how many other customers have personal information delivered to someone else because they did not realize the delivery occurred.
  When dealing with sensitive information - this company needs to tighten up their process, care about their customer, accept some responsibility and not just blame everyone else, and own issues.
  Top 5 worst customer service experiences ever and will NEVER NEVER NEVER do business with them!!!

• Review fromTara S

  Date: 01/03/2024

  1 star
  Daughter needs a new BC for her license she's been waiting months and now the tracking number has expired and still no BC, and she can't contact anyone with the number provided

• Review fromKathryn P

  Date: 12/19/2023

  2 stars
  Ordered a birth certificate in May 2023, with estimated delivery at the end of November 2023. Its almost Christmas and I requested an update for when I would receive it. They said they are currently processing orders placed the end of March 2023 so maybe I will receive it by February 2024.

• Review fromAndrea M

  Date: 12/18/2023

  1 star
  I was provided order numbers that were wrong. I couldn't submit the notarized forms that were needed. It's been a month long headache for one document and more expensive than driving three counties away to get the documents from city hall myself. They never emailed me back. They never called me back and the phone lines were hours and hours of wait, I never got through. The chat line worked one day and I was able to get some information but it was only a month and a half after trying to get through to them. Horrendous.

• Review fromJuliet M

  Date: 12/17/2023

  1 star
  I purchased my dad's birth certificate online and was later told that I could not purchase someone else's birth certificate. That is fine. I will ask my dad to do it himself. But I should be reimbursed the amount I paid since I did not receive anything for my purchase. Instead, they kept a fee of $9.30. They kept money on an order that was canceled! When I called about it, I was told that the fee was nonrefundable. But the order was canceled! I should have been refunded the full amount that I paid. I can understand keeping a fee on returns (though even that is lame), but on an order that was canceled at the start - I should not have to pay anything.
  This is garbage and I am very dissatisfied.

• Review fromCHASTIDY F

  Date: 12/14/2023

  1 star
  They are a NIGHTMAIRE to deal with!!!! I have been trying to get my birth certificate since the end of September and here we are mid December, no certificate. I have sent in the requested statement 6 times, each time it is rejected from their department for little things. Once they said that they could see the notary stamp but on one side it was a little light, even after saying it was legible. Then I was told something else by a different agent. I have also faxed it in with confirmation that it was sent, still nothing! I truly wish that California would use a different option other than them, they are the worst! No certificate but they can take your money, they have taken payment out of my account twice!

• Review fromDana B

  Date: 12/13/2023

  1 star
  I'd give them zero stars if the system would allow. They do not provide accurate fulfillment information and they do not follow through on requests for adjustments and cancellations. They act like everything is out of their hands even though they handle the administration of the transactions.