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VitalChek Network, a LexisNexis Company

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for VitalChek Network, a LexisNexis Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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VitalChek Network, a LexisNexis Company has 12 locations, listed below.

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    Customer Review Ratings

    1.15

    Average of 406 Customer Reviews

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    Review Details

    • Angela S

      Date: 12/05/2023

      BEWARE!!!
      They will take your money for just starting an application, whether you decide to complete the purchase or not.
      You’ve been warned!

    • Tabitha L

      Date: 12/04/2023

      I ordered a birth certificate online from Auburn, Washington on October 31, 2023 and as of today December 4, 2023 I have not received it. All I get when I call is automatic answering service and emails are no help at all. I just keep getting the run around. I'm pretty sure this company is a scam. I'm out $42.50 with a lesson learned never to order through a 3rd party link even if the clerks office provided it.

    • Kenneth R

      Date: 11/30/2023

      Total scam! Not legit! Took my money..30 bucks.. not accounting for the value of my wasted time... And despite countless attempts and following their rules .. I have no Oklahoma birth certificate and no money. Their customer service is designed to thwart your attempts to rectify your situation. Nice guys finish last ...if you happen to fall into their trap and lies .. cancel your credit card payment thru your bank immediately upon the first sign of trouble or the first lie ..do not wait their required 45 days.. bc you just screwed yourself out of any hope you have to get your money or no doubt a worthless and fake certificate. This company is the lowest of the low and all other companies.. drivers license offices.. state government agencies etc should be ashamed to be associated with such crooks. I'm writing my congress person .. ******* ********... next to see if she can open some sort of investigation to these scammers to prevent other honest Americans in need of a copy of their birth certificates or other documents from being scammed as I have been. Vitalchek and parent company is the lowest of the lows!

    • Buddy J

      Date: 11/21/2023

      I ordered a birth certificate from Hartford CT on Oct 19 that was needed for an appointment with Veterans Affairs on Nov 13. The total price was $81. The document was shipped via UPS air but never arrived. I filed a complaint with VitalChek on 10/28 requesting a replacement document. Customer service emailed to tell me that if the document was not received within 10 days, a refund would be available. That didn't happen. The vital records department in Hartford got the original document, which was badly damaged, back from ***, so they created a new one and sent it. I got it yesterday, Nov 20. I didn't need it by Nov 20. I needed on Nov 13. Neither VitalChek nor City of Hartford would refund my $81. I guess the good news is I now have the birth certificate, should I ever need it again. If your needed document is time-sensitive, good luck.

    • Sam P

      Date: 11/21/2023

      They take longer than ordering directly from the agency and are more complicated.

    • Dawn H

      Date: 11/15/2023

      I paid them to retain my certified birth certificate, they would not accept the copy of my marriage license and said I would need to have a certified raised seal marriage license in order to retain my birth certificate. So, I placed another order to receive my certified marriage license. I received another message they again would not accept the copies of what I already had of my birth certificate & marriage license.. so maybe I thought they didn’t understand I am without both & need both certified documents. So 3x I placed an order & they kept my money & would not accept any of my copies to process the orders. I EVEN emailed them numerical times. Forgot trying to reach them by phone. I literally stayed on hold an hour before I gave up & tried again on other dates & the same happened. . They will take your money but will not send your documents. save yourself the time & money & call or go to the city or state government institute to get them.
      If I could give them -1 rating I would

    • JEssi J

      Date: 11/14/2023

      They ripped me off. I pad for a $49. They NEVER contacted me to let me know the city I ordered from does all the work in house. They took the $49 and won't give me a refund. I'm reporting this to my bank as I paid for a service that was never delivered. This company needs to never be used by anyone

    • Michael M

      Date: 11/10/2023

      Avoid vitalchek at all costs. They sent my birth certificate to the wrong address, then have the nerve to ask me to pay them again to correct the issue. I need the birth certificate for a job that I was hired for to complete the employment process now it looks like I may lose that job thanks to those idiots.

    • Dom P

      Date: 11/03/2023

      I paid for service for a birth cert on 2/2/23 and was told my request would be sent in July. End of July, I called and was told it was a minimum of 150 days. I WAS NEVER told it could take that long when I paid. I fully understand VitalChek is a third party and has no control of when NYS will fill orders. But they can inform us what is the typical wait time when placing an order. Based on talking to the dispatcher they do get updates on what weeks are being processed. I just received an email today I have to wait until May 2024. Which is over a year. I want me money back.
      I calling my credit card and filling a complaint.

    • Latisha A

      Date: 11/02/2023

      Ordered a birth certificate on March 11, 2023, paid $70 and never received it. I spoke to a very nasty rep after sitting on hold for 20 min. Very unacceptable. tried to check the status of my order on the website, and updates are no longer available. Rep says status is only available for 3 months, however can take up to year to process order. I am now being told the order can take up to February of 2024 to be sent. Asked to speak with a manager given a hard time. I should have been sent an email or some type of update on my status.

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