Reviews

This profile includes reviews for VitalChek Network, a LexisNexis Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VitalChek Network, a LexisNexis Company has 12 locations, listed below.

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  VitalChek Network, a LexisNexis Company

  P O Box 1703 Brentwood, TN 37024-1703

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  VitalChek Network Inc

  101 Israel Rd SE # Ms-7814 Tumwater, WA 98501-5570

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  VitalChek Network, a LexisNexis Company

  serving the Houston and surrounding areas Houston, TX 77001

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  VitalChek Network, a LexisNexis Company

  PO Box 1703 Brentwood, TN 37024-1703

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  VitalChek Network

  Trenton, NJ 08690

Review Details

• Review fromMerrill B

  Date: 10/20/2023

  1 star
  Do not, I repeat don't do business with these scam artists. I have been waiting since June for my birth certificate and here it is the end of October and I have yet to receive it. They say they can't refund my money either. I have talked to countless csr's to no avail. The place needs to be shut down!

• Review fromKimberly M

  Date: 10/19/2023

  1 star
  If I could give VitalChek zero stars, I would. It was the most convoluted, time-wasting and frustrating process I have ever had to deal with. After uploading the required documents for a death certificate, they sent an email for each document received, so I had 8 emails from them. Then I got a notification that the documents had been reviewed and approved. Then the next day I got an email saying they needed more documentation, but didn't specify what they needed. After a phone call, I uploaded another document, but when I checked the order status, it had already been cancelled. So I started another order, uploading all the documents that I had before. This order actually went through and was delivered to our attorney, but we still needed a few more original death certificates for ourselves, so I repeated the order (which is necessary, because they will not send out more than 4 additional certificates at once, so you have to pay their processing fee and shipping fee multiple times). They approved and shipped the order, but had specified that *** was to have it signed for and would not allow a delivery to a *** facility for signing and pickup. They attempted delivery once when I was not home, then sent the package back. I am still waiting for delivery of the next replacement order I placed with them. They also charged my credit card for all these failed orders, and when I finally got a refund, they kept out their "processing" fee, so I didn't get a full refund. I had to dispute the charge with my credit card company.

• Review fromCynthia S

  Date: 10/19/2023

  1 star
  I needed a certified marriage certificate. Very quick service. Charged my bank account about 35 dollars. Few days later I get an email saying there was no such certificate. They search for years after and years before. The info I gave them was from a copy of our certificate so I know the info is correct. So after all the "searching" they did they are keeping all my money, THIS COMPANY IS TOTALLY FRAUD!!! AND ITS NOT LISTED WITH BBB. Totally a rip off!!!!

• Review fromJennifer S

  Date: 10/17/2023

  1 star
  Did not carry through on 5 day processing. Called twice to follow up was promised return phone calls and follow through on receipt of birh certificate. After four months and several attempts, I cancelled the order and requested a refund. This option is a waste if time.

• Review fromMichael S

  Date: 10/15/2023

  1 star
  Been waiting 3 months for a death certificate, I'm done waiting, I will be doing a chargeback + scam alert through my bank.

• Review fromShanell W

  Date: 10/14/2023

  1 star
  Paid for expedited services. Never recieved my document. Paid a 2nd tine at full price, still have not recieved ny document.

• Review fromDavid B

  Date: 10/11/2023

  1 star
  In my opinion, VitalChek is either laughably mismanaged or a scam, maybe both. Expensive and very slow. I wound up canceling my VitalChek order and tried to recover the hefty fees they charged. I was able to claw back a little more than half of the fees and they have stopped communicating with me.
  Downloaded a form from Detroit's website and mailed it with $2.00 money order and had my birth certificate in about two weeks.

• Review fromMario T

  Date: 10/11/2023

  1 star
  Order birth certificate on 3/1/2023 with estimate for delivery on July (already absurd in my view). We are in October and all they can tell me is that the state is backed up and they cannot cancel or do anything. Basically, they will take your money and tell you to talk to the government to solve your issues. No refund, no help, no business in my view. Simply a scheme to take your money!

• Review fromAnthony V

  Date: 10/10/2023

  1 star
  No one answers the phone; they still want you to use FAX and then there is no mechanism for confirmation of the fax; then they cancel your order with no notification - keep the money - and tell you to order and pay again.

• Review fromNicole P

  Date: 10/09/2023

  1 star
  I put an order in to obtain a needed death certificate of a family member, paid the $54 and after some back and forth, it was approved and in process. Then, it was suddenly voided with no explanation. Hold times on the phone were so long I could get through (I called multiple times). I did see they refunded *part* of what I paid through my bank, but did not give me a full refund (even though their email did say I'd be refunded in full). I'm disputing the charge with my bank and hope to get my money back. I should have read other reviews about this awful company before attempting to use them. Next time, I'm just going to do the snail mail route with the county court system, which is also less than half the price.