Reviews

This profile includes reviews for VitalChek Network, a LexisNexis Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VitalChek Network, a LexisNexis Company has 12 locations, listed below.

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  VitalChek Network, a LexisNexis Company

  P O Box 1703 Brentwood, TN 37024-1703

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  VitalChek Network, a LexisNexis Company

  serving the Houston and surrounding areas Houston, TX 77001

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  VitalChek Network, a LexisNexis Company

  PO Box 1703 Brentwood, TN 37024-1703

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  VitalChek Network

  Trenton, NJ 08690

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  VitalChek Network, a LexisNexis Company

  PO Box 10680 Peoria, IL 61612

Review Details

• Review fromal h

  Date: 11/01/2023

  5 stars
  I normally do not write reviews but I wanted to share my experience since I think the majority of BBB reviews are submitted for the purpose of a grievance. I am not saying those are invalid, just that maybe one would seek resolution through BBB because of a negative experience.
  Anyway, I had an awesome experience with Vitalchek. I requested a birth certifcate through this expedited service for my birth state. The order was submitted on Saturday night and the birth certificate was recieved the following Tuesday ( I paid for 2 day shipping), and I live in a different state than my birth state. With the current timelime being 8 weeks for normal submission throught the Dept of records through my state, this was super easy, convenient, and quick. I was extremely wary because of all the negative reviews but opted for it anyway and it worked out well. Just wanted to share my experience.

• Review fromRonna L

  Date: 10/27/2023

  1 star
  I ordered a BC for my child and not only was my information wrong on it but my child’s name was completely wrong. When I tried to get it amended they said they can’t do that, I’d have to go through the state. The state told me I had to go through vital chek. So after several days of getting the run around they finally gave me SOME answers but are unwilling to accept responsibility for the errors. I’m paying yet again for a BC. They screwed up. This was all done via email and the responses I received concerning my issues were down right rude. Seems like an absolute scam. Seems like they purposely mess up documents to get paid double.

• Review fromJanet L

  Date: 10/23/2023

  1 star
  I ordered a death certificate as it was requested by SSI as a document to provide to them to see if I qualify for a death benefit from my ex-husband. They cancelled the order and did not tell me why. I have been on hold for over 15 minutes now. The voice message says they are experiencing long wait times. I have since sent an email if I get a response that way. *** *

• Review fromPatricia E

  Date: 10/21/2023

  1 star
  This is a horrible, parasitic, noncommunicative company. Unfortunately, some states only contract with this company for producing death certificates. They take your credit card info before you can determine whether they can help you or not, and they give misleading information about what is required. I produced birth certificates as they requested and they rejected them without explaining why. After multiple attempts to contact them, they had a flimsy excuse for not taking the perfectly legitimate documents, and charged my card anyway, although they did nothing for me to produce the document I was seeking. The charge just appeared on my credit card, coded in such a way it was hard to figure out what the company was.

• Review fromMerrill B

  Date: 10/20/2023

  1 star
  Do not, I repeat don't do business with these scam artists. I have been waiting since June for my birth certificate and here it is the end of October and I have yet to receive it. They say they can't refund my money either. I have talked to countless csr's to no avail. The place needs to be shut down!

• Review fromKimberly M

  Date: 10/19/2023

  1 star
  If I could give VitalChek zero stars, I would. It was the most convoluted, time-wasting and frustrating process I have ever had to deal with. After uploading the required documents for a death certificate, they sent an email for each document received, so I had 8 emails from them. Then I got a notification that the documents had been reviewed and approved. Then the next day I got an email saying they needed more documentation, but didn't specify what they needed. After a phone call, I uploaded another document, but when I checked the order status, it had already been cancelled. So I started another order, uploading all the documents that I had before. This order actually went through and was delivered to our attorney, but we still needed a few more original death certificates for ourselves, so I repeated the order (which is necessary, because they will not send out more than 4 additional certificates at once, so you have to pay their processing fee and shipping fee multiple times). They approved and shipped the order, but had specified that *** was to have it signed for and would not allow a delivery to a *** facility for signing and pickup. They attempted delivery once when I was not home, then sent the package back. I am still waiting for delivery of the next replacement order I placed with them. They also charged my credit card for all these failed orders, and when I finally got a refund, they kept out their "processing" fee, so I didn't get a full refund. I had to dispute the charge with my credit card company.

• Review fromCynthia S

  Date: 10/19/2023

  1 star
  I needed a certified marriage certificate. Very quick service. Charged my bank account about 35 dollars. Few days later I get an email saying there was no such certificate. They search for years after and years before. The info I gave them was from a copy of our certificate so I know the info is correct. So after all the "searching" they did they are keeping all my money, THIS COMPANY IS TOTALLY FRAUD!!! AND ITS NOT LISTED WITH BBB. Totally a rip off!!!!

• Review fromJennifer S

  Date: 10/17/2023

  1 star
  Did not carry through on 5 day processing. Called twice to follow up was promised return phone calls and follow through on receipt of birh certificate. After four months and several attempts, I cancelled the order and requested a refund. This option is a waste if time.

• Review fromMichael S

  Date: 10/15/2023

  1 star
  Been waiting 3 months for a death certificate, I'm done waiting, I will be doing a chargeback + scam alert through my bank.

• Review fromShanell W

  Date: 10/14/2023

  1 star
  Paid for expedited services. Never recieved my document. Paid a 2nd tine at full price, still have not recieved ny document.