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Business Profile

Car Wash

ModWash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Reviews

This profile includes reviews for ModWash's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ModWash has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • ModWash

      6303 Ringgold Rd Chattanooga, TN 37412-3833

    • ModWash

      8609 Hixson Pike Hixson, TN 37343

    • ModWash

      5532 TN-153 Chattanooga, TN 37343

    • ModWash

      3540 N. Ridge Road East Ashtabula, OH 44004

    • Modwash

      4140 Pearl Rd Medina, OH 44256-7610

    Customer Review Ratings

    4.07/5 stars

    Average of 157 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromTonya P

      Date: 05/29/2024

      5 stars

      Tonya P

      Date: 05/29/2024

      I have a boot on my foot because of a fracture and Tarik was of great help. He wiped my car and washed my floor mats.

      ModWash

      Date: 05/31/2024

      Thank you for taking the time to write this review! We are always happy to help! We will be sure to let Tarik and the team know about your experience! We value your business and hope to see you soon!


       


      We do clean,


      ModWash 

    • Review fromTyler C

      Date: 05/27/2024

      5 stars

      Tyler C

      Date: 05/27/2024

      Great experience no complaints came right away when asked to unclog the vacuum

      ModWash

      Date: 05/28/2024

      Hello,


      Thank you for the kind words! We are happy that you enjoyed your ModExperience. From time to time the vacuums get clogged, so we appreciate your understanding! Thank you for being a part of our ModNation, we are happy to serve you!


      Thanks a million,


      ModWash 


       

    • Review fromEugene A

      Date: 05/26/2024

      5 stars

      Eugene A

      Date: 05/26/2024

      Courteous staff. Meet with Tim at the pay gate. Super nice.
      They provide a great automated car wash.

      ModWash

      Date: 06/05/2024

      Awesome to hear about your wonderful ModExperience with Eric! We strive for a true Wow experience! Thank you for being a valued ModMember, we hope to see you at the wash soon!


       


      Have a shining day,


      ModWash 

    • Review fromlarry s

      Date: 05/26/2024

      2 stars

      larry s

      Date: 05/26/2024

      had an issue yesterday as my location where im a member has 3 lanes only 2 were open with both signing up new people oh and 1 was in the members lane only but wouldnt open the 3rd lane i had to sit and wait for a long period of time so i was irratated and yelled the employee got nasty with me and threatened to cancel my membership wow 1 more incident and i will cancel my membership very **** poor customer service

      ModWash

      Date: 05/31/2024

      Hello Larry,


      We appreciate you contacting ModWash! We sincerely appreciate your input. Without a doubt, we'll put in more effort to give you a better experience. Though we experts at ModWash want to be the Positive Ripple, dissatisfaction can occasionally be expressed negatively. We will completely attend to the staff and offer the necessary guidance. We sincerely hope you would pardon this experience and inconvenience. If you have any questions, please contact us at 423-485-0005, Monday through Friday from 8:00 am to 5:00 pm. 


      Have a shining day,


      ModWash 


       

    • Review fromFeFe K

      Date: 05/24/2024

      1 star

      FeFe K

      Date: 05/24/2024

      I signed up to pay $29.99 monthly for service that they didn't waste time to pull from my account.. After they took the money from my account, they closed for 2 1/2 weeks after they claimed was due to weather. I asked was they accommodating me for being closed because my account was deducted for services that I didn't get. The manager on duty said that there was nothing her could do. I asked to speak to a manager above him, some other guy walked over and called someone on the phone who started that I would have to send an email explaining my situation which was actually theirs, then started the guy he spoke with that owned the place would read the email and to see what he can do. I was given a number to call that no one ever picked up on. I then cancelled my service because this was bad business and this place stole my money, I was told noone else complained by the manager, I then said back to him, " I'm not them!" I rode by this car wash daily, car filthy, then they were finally opened, i went in to get a carwash after I had paid for a month of service in advance and only was able to use it after three weeks of paying for it. In the fourth week, I went back 3 days later, which was due to me being that I paid for unlimited monthly service, my pass didn't work becausei cancelled on them, they cancelled my passed but I paid in advance! This place stole from me, never accommodating me for them being closed for 2 1/2 weeks! Bad customer service and they are thieves! You would never get me out my families business again! Customer satisfaction is what brings you business Sir!!!

      ModWash

      Date: 05/31/2024

      I appreciate you taking the time to get in touch. I became really confused when I read your review. Do you mean a car wash that is ModWash-branded? No wash has ever been down for so long, and definitely not for two and a half weeks, at any point recently. That's not how we do business here. We also have a specific Guest Advocate section that is here to help with any issues you might be having. Please contact us at 423-485-0005 from 8:00 am to 5:00 pm, Monday through Friday, if this is indeed related to ModWash.


      Have a shining day,


      ModWash 

    • Review fromBill L

      Date: 05/20/2024

      5 stars

      Bill L

      Date: 05/20/2024

      Great car wash and very helpful employees. Everyone here is very respectful and the car wash is very clean and very well taken care of.

      ModWash

      Date: 05/31/2024

      Thank you, Bill! We are super delighted to hear such positive feedback! We truly value you as a customer. Glad to know we are a car wash that you would highly recommend! Means a lot! We hope to see you again very soon! 


      Have a ModTastic Day! 

    • Review fromKelsey S

      Date: 05/20/2024

      5 stars

      Kelsey S

      Date: 05/20/2024

      Yamill was amazing and helped me out a lot I love coming the the modwash in plantcity florida

      ModWash

      Date: 05/31/2024

      Yamill is one of our hardest working General Managers! We are delighted to hear that you enjoyed our carwash experience in Plant City, Florida, and the customer service was exceptional! Your feedback is greatly appreciated, thank you for taking the time to review ModWash. We are lucky to have you as a part of our ModNation!


      See you at the wash soon! 


      Have a shining day,


      ModWash

    • Review fromLisa A

      Date: 05/13/2024

      5 stars
      Always great staff
      Line moves quickly
      Great clean car every time
      Love having access to free vacuums
    • Review fromRenae’ G

      Date: 05/13/2024

      5 stars

      Renae’ G

      Date: 05/13/2024

      I visited the new location on 49th St. for the second time to since they’ve been open since Saturday Benjamin was the Staff who helped me today. He really enjoys his job. Definitely a great staff to have on board.

      ModWash

      Date: 05/17/2024

      Thank you for taking the time to review our business! We are delighted to hear that you enjoyed your ModExperience! We hope to see you again very soon! We will be sure to let Benjamin and the staff know! Hope to see you soon!


       


      Have a ModTastic Day!

    • Review fromDakota B

      Date: 05/12/2024

      5 stars

      Dakota B

      Date: 05/12/2024

      Great pricing and value. The complimentary air fresheners are also very nice. Heidi always offers the best customer service.

      ModWash

      Date: 05/13/2024

      Thank you for taking the time to review our business! We really appreciate your kind words and starting this Positive Ripple! We will be sure to let Heidi and the Team know. We hope to see you at the wash! 


      Have a shining day,


      ModWash 

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