Reviews

This profile includes reviews for Bellhop, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bellhop, Inc.

  1110 Market St STE 502 Chattanooga, TN 37402-3310

• 

  Bellhops Moving Services

  416 Knolls St Chapel Hill, NC 27516-2624

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  Bellhop, Inc.

  545 Milledge Cir Athens, GA 30606-4363

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  Bellhop, Inc.

  1203 Uhland Rd #11 San Marcos, TX 78666

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  Bellhop, Inc.

  800 Market St STE 200 Chattanooga, TN 37402-2677

Review Details

• Review fromCaleb S

  Date: 07/17/2023

  2 stars
  STAY AWAY! I booked 2 movers well in advance to help load and unload for a move (I provided the Uhaul). At the last minute, one mover never showed up. The mover that did show up had a great attitude and did a great job.
  However, I was still charged $139/hour for ONE MOVER plus a $45 service fee. This move involved several flights of stairs and so I was forced to do the work of the 2nd mover the entire time. Yet I was still charged the same hourly rate for 50% less manpower/help.
  When I called to request an adjustment to my bill, they haggled with me and finally gave me a $50 credit. That effectively lowers the hourly rate to $122/hr for the 3 hours he was there, which for one mover, is still absurd. Bellhop has great technology but very poor follow through -- no apologies for not showing up and then it's as if they hope you don't notice when they charge you at the end.

• Review fromBrian T

  Date: 07/12/2023

  1 star

  Brian T

  Date: 07/12/2023

  DO NOT use this company to move anything- it is a poor representation of a moving company claiming to be cutting edge. I was referred to them from ****** and it was the biggest mistake. I had a 2 mile move of a 3BD house and it was a total disaster. For starters, they confirmed the move only required one 26 ft. truck- I called and told them all other proposals I received were allocating two trucks and they told me I only need one- that truck filled in a couple of hours, then they wanted to reschedule another pick up later in the week, after rescheduling the move twice, it took a total of 2.5 days. The owner of the truck kept trying to delay the move by distracting the crew, spending 45 minutes on phone with manager and eventually took my belongings home without telling me.
  Unresponsive and no leadership on the move itself - movers and drivers kept calling people at HQ. None of the movers or drivers work for Bellhop. Even the truck is owned or leased by someone who does not work for the company. Movers (and driver) decide the hours they want to work, and they are not connected to the job when they are onsite- no one has an objective to finish the move and left with MY BELONGINGS, without even telling me. I had everything from my toothbrush to my kid’s pajamas on the truck and had to call the police to try and retrieve. No idea where my stuff went overnight and without inventory what was missing when it came back or if insured. I think it went to the driver’s home on the south side.
  Bellhop staff and customer support is ridiculous. They only talk to the movers and the driver and when they talk to you, they lie about what is going to over the phone, don't give out direct contact numbers, don't respond like they say, keep sending you to a different support person and accept NO responsibility.

  Bellhop, Inc.

  Date: 07/19/2023

  Brian, we have carefully reviewed your feedback regarding your recent move with Bellhop. We apologize for any inconveniences you experienced during this process. While we understand your frustration, we do want to make clear we do not support the use of fault language when communicating with any of our representatives or workers and this was a constant behaviour whenever a communication would be started in regards to the move.
  
  
  
  We would like to address your concerns and provide you with some clarification. Our records indicate that your move involved a 2-mile distance for a 3-bedroom house, and it is regrettable that the process did not meet your expectations. Our team estimated based from many past moves that one 26 ft. truck would be sufficient for your move based on the information provided. However, we apologize if there was any miscommunication regarding the number of items needed to be moved.
  Regarding the driver and owner of the truck, we would like to clarify that our drivers are responsible for the safe transportation of your belongings and coordinating with the moving crew, however they are not movers. Nonetheless, their presence is essential for ensuring a smooth and efficient move. We understand that there were some delays and that the driver's behavior and decision to leave early caused further inconvenience. We apologize for any distress this may have caused you. However, it is important to note that in this case, the driver's decision to remain in the truck was a measure taken to avoid potential confrontations, as you had expressed aggressive behavior and fault language towards him.
  
  
  
  In an effort to address the issues you faced, we provided you with a follow-up move at no additional cost. This was intended to rectify the inconveniences you encountered and ensure that your belongings were transported to your desired location, even when the final location had been left without any remaining space we assisted by moving the remaining items to another location, a storage unit. We hope this gesture demonstrates our commitment to customer satisfaction.
  
  
  
  
  Regarding damages, we encourage our customers to document any issues promptly and notify us within a reasonable timeframe to initiate the claims process. While our maximum liability coverage is outlined in our terms and conditions, we do our best to address and resolve any valid claims within those limits. We apologize if there was any confusion or frustration in this regard.
  We regret that your experience with our staff and customer support did not meet your expectations. We strive to provide excellent service and effective communication at all times. We apologize if there were any lapses or inconsistencies in our interaction with you.
  
  
  
  
  We appreciate your understanding and cooperation as we worked towards a resolution. Please rest assured that we take customer feedback seriously, and we will continue to improve our services based on your valuable insights.
  If you have any further questions or concerns, please feel free to reach out to us directly. We are committed to addressing your needs and ensuring your satisfaction.

• Review fromBROOKE S

  Date: 07/11/2023

  1 star
  In addition to an incredible moving-day disaster in which Bellhop-hired movers showed up with no truck, no supplies and short 1 mover for an NYC to Nashville pack and move, Bellhop lost a priceless family heirloom while moving me from NYC to Nashville, May 25-27, 2023.
  It's a large, flat metal sign that was my Grandfather's auctioneering sign. It is white with black font and reads:
  RAY STELZER
  AUCTIONEER
  289-3350
  It is a priceless family heirloom from my Grandfather's home in WI. I'm devastated that out of everything, this is missing and hasn't been recovered. Anna (manager) at Bellhop said she would personally call "every customer" that was on the truck's route after my stop. Apparently just 1 customer was called, in Florida. I am distraught. If anyone has the piece, please reach out to me or Bellhop.
  Beware these are not Bellhop employees that move you - Bellhop is a moving broker. I was assured everyone would be a 100% Bellhop employee. Please know that is not the case, these teams are not coordinated, and the process is unorganized and chaotic. The packing team in NY did not speak English and did not know I did not have my own truck (!!) and did not know the final destination of the move (long haul trip). Several of my items showed up damaged and/or broken (3 lamps) and I was refunded approx $960 for the damages. That doesn't include the loss of my Grandfather's sign, which matters first and foremost. I have reached out to Bellhop leadership, including the CEO, through LinkedIn. It will take someone caring enough, with empathy and compassion, to take on sorting the route of the truck and tracking down customers at each stop. This is what I'm praying for and hoping that by getting the word out, folks will read this and be able to help. I am heartbroken and sick over the loss.
  Most of all, I don't want this kind of thing to ever happen to anyone else.

• Review fromK. H.

  Date: 07/07/2023

  1 star

  K. H.

  Date: 07/07/2023

  I have used Bellhops at least three times. The first two were great. The movers were on time and took great care not to damage my furniture. The last move on May 10, 2023 was awful. The movers were on time but that is the only positive. Several items of furniture were were damaged simply because the movers did not take time to wrap the furniture. Mattresses were soiled to the point I did not let them bring them in my new home. Bellhops took my claim and eventually offered me a fraction of my estimated loss. I will not use them again.

  Bellhop, Inc.

  Date: 07/19/2023

  Kenneth, thank you for reaching out to us regarding your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have experienced with our services.
  Please know that we have thoroughly investigated your claim and have already offered the best possible compensation that we could provide.
  
  
  
  We understand that this may not fully make up for the negative experience you had with us, yet we hope that it is still helpful in some way.
  We understand that no amount of compensation can change what happened or make up for the disappointment. Nonetheless, we value your feedback and will take it to heart as we continue to strive to provide the best possible service to all of our customers.
  Thank you for giving us the opportunity to serve you and we hope that we can regain your trust in the future.

  K. H.

  Date: 07/25/2023

  The damages caused exceed $5,000 and Bellhops assessed damages based on the weight of the furniture (.60/pound) and offered $300. This is hardly a resonable resolution.

• Review fromJovonna J

  Date: 07/07/2023

  1 star

  Jovonna J

  Date: 07/07/2023

  What seemed to be affordable and fair in pricing and customer service ended up being a big scam. I was emailed 72 hours prior to the move saying I would have four movers but three showed up. It took about an hour over the original stated time because again 3 instead of 4 people showed up. I called and got a rep who stated they would not be charging more than the initial fee and even sent me email in writing confirming this as I explained the deficit in movers. Three days later they take an additional $198 from my account. I call back and was assured by a rep that they would reach out to the team lead to confirm 3 out of 4 promised showed up, they would call me back within 48 hours to tell me its been rectified and my refund would show up within 3 to 5 days. After not hearing anything within 48 hours and noticing their inconsistency I called back today. I get told that they will not refund me because only 3 drivers show up on the portal. However, they went in and removed the last driver that they sent me. So now it looks like I am making this up when in fact they removed the evidence of four drivers. However, I have a screenshot in my phone showing them all. They weren't expecting this. I was ready to email this screenshot to them also. They then tell me that the last driver is a "recruit" and they dont have to show up, nor count as a actual mover and so now regardless of what I am getting that charge. The drivers themselves did the best they could with the hands they had being that it was only the three of them. However, the company has false advertising, trumped up charges, misrepresentation and the ole bait and switch. I will never hire this company again. I am appalled to see all of the bad reviews here on BBB and now I realize I probably should have checked this first instead of hiring them. Shame on them. I will be looking to place this review in several other places also so that no one else gets scammed.

  Bellhop, Inc.

  Date: 07/19/2023

  We sincerely apologize for the experience you had with our moving services. We understand your frustration and disappointment, and we apologize for any miscommunication or inconvenience caused during your move.
  Regarding the number of movers, we apologize for the discrepancy between what was initially promised and the actual number of movers who arrived on the day of your move. We strive to provide accurate and reliable information to our customers, and we apologize for falling short of your expectations in this regard.
  
  
  
  
  We apologize for any confusion caused by the charges that were deducted from your account. Our intention is always to provide transparent and fair pricing, and we regret any discrepancies that occurred. We understand the frustration you experienced when you were told conflicting information about the refund and the presence of the fourth driver.
  Recruits are indeed newly hired team members who join moves to gain hands-on experience and learn from our more experienced movers. Their participation in a move does not warrant an additional charge, and we apologize if this was not adequately explained to you.
  
  
  
  It is important to us that our customers have a clear understanding of our processes and policies, and we apologize for any confusion caused by this miscommunication.
  We take your feedback seriously, and we will use it to improve our services and ensure that such issues do not occur in the future. We appreciate your honesty in sharing your experience, as it allows us to address areas for improvement within our company.
  If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to reach out to us directly. We value your feedback and the opportunity to make things right.
  Thank you for bringing this matter to our attention. We are truly sorry for the negative experience you had with our company, and we apologize for any inconvenience or frustration it may have caused. We will continue to work hard to improve our services and regain your trust.

• Review frommeli g

  Date: 07/06/2023

  1 star

  meli g

  Date: 07/06/2023

  They lie about their cancellation policy!!! They make it clear that you will be charged 10% cancellation if you cancel after 48 hours... BUT they DO NOT make it clear that there is a $200 cancellation fee after 72 hours of booking!! This is insane!! When I went to "follow the link" about cancellations they purposely make it impossible to find that info anywhere. My move was planned for 3 weeks away ... I can understand if there was a 72 hour cancelled PRIOR to the move date but the Booking date?!? This customer service is disgraceful and the management team should be ashamed how they are treating customers.

  Bellhop, Inc.

  Date: 07/19/2023

  Thank you for sharing your feedback regarding our cancellation policy. We apologize for any confusion or frustration caused by the information provided. We want to assure you that our intention is to be transparent and upfront about our policies and fees.
  
  
  
  
  Our cancellation policy states that if a cancellation is made within 48 hours of the scheduled move, a 10% cancellation fee will be charged. We understand that you mentioned a $200 cancellation fee after 72 hours of booking, but we want to clarify that this fee applies only when the cancellation occurs within 72 hours prior to the actual move date, not the booking date.
  We regret if there was any misunderstanding or ambiguity in our communication, and we appreciate you bringing this to our attention.
  
  
  
  We strive to provide clear and accurate information to all our customers, and we will review our cancellation policy communication to ensure it is as transparent as possible.
  To further assist you and address any concerns you may have, we kindly request that you provide us with your order number. This will allow us to investigate your specific case and ensure that our cancellation fees were applied correctly. If there was any error in the charges or if you believe the cancellation fee was applied unfairly, we will promptly address the issue and provide a resolution.
  
  
  
  
  We value your feedback and appreciate your patience as we look into this matter. Our goal is to provide exceptional customer service, and we are committed to addressing any issues that arise. Once again, we apologize for any confusion or inconvenience caused, and we thank you for bringing this to our attention.
  Please feel free to reach out to us with your order number, and we will be more than happy to assist you further.

• Review fromS. P.

  Date: 06/08/2023

  1 star

  S. P.

  Date: 06/08/2023

  I'm posting this review in several places to be sure these folks DO NOT get hired anymore.
  I will tell anyone who asks not to use this company. We booked a move for the Saturday of Mem. Day weekend and got a confirmation on May 3. We were originally looking for options that might have someone pack a truck for us while we finish the job. Bellhop offered this, as well as a rate that seemed quite affordable for a full move, so we booked it. After that, I received a series of 8 emails over the ensuing weeks with all sorts of helpful packing suggestions to help me prepare, I took them seriously. We even got a Meet your Team email a couple of days prior to the scheduled move.
  Moving day: they are 20 minutes late. I call and talk to someone who has to keep putting me on hold to check on things. He can only tell me he is working on getting a hold of someone. While i've been on hold with him for about 30 minutes, I get a call from a supervisor who informs me that they need to re-schedule the move for Monday. What!? We've packed absolutely everything and - by this time - the truck should've been in the process of loading. We're irate, but what choice to we have on Mem. Day weekend. Ugh!
  Sunday, late morning, I'm having a conversation with a friend and receive a call from Bellhop informing me that they need to cancel the move. What!? The supervisor informs me that he chose to call me rather than text me this information because they feel bad. He also says they are offering not only to refund my deposit, but to offer us $150 as a consolation. When I balk at the amount, he adds that the "higher-ups" wanted to offer us less. Not only have they completely screwed us on one of the busiest moving weekends of the year, they can't even offer us $$ to cover the cost of scrambling to find other movers. As for the promised $150, while they did refund my deposit, that money has never shown up on my credit card.

  Bellhop, Inc.

  Date: 06/09/2023

  We would like to address the concerns raised in this review posted by the customer regarding their experience with our company. We apologize for any inconvenience and frustration caused by the circumstances surrounding their scheduled move.
  Our team made every effort to accommodate the customer's move as initially planned, including providing helpful packing suggestions and confirming the reservation. However, due to unforeseen circumstances and limited staff availability, we encountered significant challenges in fulfilling the scheduled move.
  We sincerely apologize for the inconvenience caused by the rescheduling of the move to Monday and subsequently canceling it altogether. We understand the frustration and disappointment this must have caused, especially during the busy Memorial Day weekend.
  In an attempt to rectify the situation, our supervisor personally reached out to the customer to offer a full refund of the deposit and a $150 compensation as a gesture of goodwill. We apologize if the amount offered did not meet the customer's expectations, and we regret any miscommunication regarding the refund on their credit card. We will promptly investigate this matter to ensure that the refund is processed correctly.
  At Bellhop, we strive to provide excellent service and uphold our commitments to our customers. We deeply regret that we were unable to fulfill the customer's move and meet their expectations. We understand the frustration caused by the lack of staff availability and the subsequent difficulties in finding alternative movers.
  We want to assure that we take their feedback seriously. We will use this experience to review our processes and improve our communication to ensure a better customer experience in the future.
  Once again, we apologize for any inconvenience caused and appreciate the opportunity to address this matter. If there are any further questions or concerns, please do not hesitate to contact us.
  Sincerely,
  Bellhop Claims department

  S. P.

  Date: 06/14/2023

  5 days after receiving this response and still the $150 compensation the promised has not shown up on my credit card. Actions speak louder than words, and Bellhop's actions are that they can't handle moving folks on the busiest weekend of the year. From what I could see from multiple online posts they let a lot of folks down at very stressful times, leaving them high and dry. Not a good business model.

• Review fromNicole G

  Date: 06/04/2023

  1 star

  Nicole G

  Date: 06/04/2023

  The rental truck was packed terribly, and they left lots of stuff. We will be here for at least 3 more hours re-arranging the truck and loading the **** that was left. Ontop of that, the call center customer service team is terrible! They have no sense on compassion in their voices, don't listen to what you're saying, and didn't really help at all! To say I am highly disappointed and unsatisfied with this service would be a GROSS understatement! I WILL NOT be using Bellhop ever again and sure as hell will NEVER recommend them.

  Bellhop, Inc.

  Date: 06/09/2023

  We sincerely apologize for the negative experience our customer has had with our services during their recent move. We understand their frustration and disappointment in regards to the packing service done in the truck as it was not up to our and their quality standards. This falls short of the high-quality criteria we strive to uphold at Bellhop.
  Additionally, we deeply regret any dissatisfaction they may have encountered while interacting with our call center customer service team. We apologize if their voice lacked compassion, and failed to provide the assistance expected. We take this feedback seriously and will address this with our team to ensure improved communication and support in the future.
  We want to assure that the feedback regarding the packing quality will be shared with our movers to emphasize the importance of consistent and reliable packing techniques. We are committed to continuously improving our services and ensuring that such issues are not repeated.
  Please accept our sincerest apologies for any inconvenience caused during the move. We greatly appreciate this feedback as it helps us identify areas for improvement.
  We appreciate bringing this matter to our attention.
  Sincerely,
  Bellhop Claims department

• Review fromLisa B

  Date: 05/22/2023

  1 star

  Lisa B

  Date: 05/22/2023

  BEWARE THE NO SHOW BELLHOPS. I would give zero stars if possible! First, move was set for 8:00 am. I even received a text from the Team Leader that he would see me at 8:00. I'm there and ready to get going, but no one shows up from Bellhop. I call at 9:30 and am told that the move was changed to 10:00. However, no one let me know that. So, I wait until 10:00. One person, the Team Lead, shows up. No truck, no helper. He tries to contact the driver several times and no one answers. Then, he calls support and they say that they are scrambling to find someone and will call me when it comes together. No call came. Nothing. But, someone from support calls the Team Leader and tells him he can go home because no one is coming. No one ever calls me. So, my daughter and son-in-law had to drive 4 hours, stay in an AirBnB, and help me move myself the next day. Awful. On Monday, I call to cancel a long distance move that I had set up with Bellhop, afraid that they wouldn't show up again. I am transferred to the Escalation person who says it wasn't his fault; He wasn't working on Saturday. What????? I don't care who was working or not. He represents the company and should have apologized sincerely. Nope. Not him. He wasn't there. I told him that he wasted my time and money. I had waited three hours for nothing, my daughter had to pay for a room to stay in, and the gas to drive 4 hours there and back.
  I told him that he owed me money for all of that.
  He didn't think my time was worth anything. He didn't think that they cost me any money. No responsibility! The team leader who did show up, after talking and waiting for this truck and helper for another hour, said that this happens ALL THE TIME! Never use this company!

  Bellhop, Inc.

  Date: 06/10/2023

  We appreciate the feedback provided and we would like to apologize for the inconvenience caused expressing full responsibility for the inability to fulfill the scheduled move as expected by our client.
  We understand the frustration and inconvenience caused by the no-show of our Bellhops on the scheduled day of our client's move and we deeply regret the lack of communication there was during our efforts to solve the situation. We are very sorry for the inconvenience this caused our client and her family. While immediate efforts to rectify the situation were made by attempting to find replacement movers and a truck. Unfortunately, we were unable to secure alternative assistance for their move due to a recent staff shortage in the area.
  Regarding our client's call on that Monday, we sympathize with their frustration about the lack of empathy and responsibility displayed by our escalation representative. We apologize for his behavior and want to assure that this will be addressed internally. Every team member should represent our company values and offer sincere apologies when issues occur.
  As a result of this situation, we provided an immediate release of the funds authorized for the initial booking of the services exempting them from any charge applicable to our servicing attempts in order to help as much as possible with their situation at the time.
  We are fully aware that these circumstances have caused this particular client to lose confidence in our services. Yet we want to assure this feedback will be used to improve our communication and operational processes as we're a hard-working growing company.
  Sincerely,
  Bellhop Claims department

• Review fromD. W.

  Date: 05/22/2023

  1 star

  D. W.

  Date: 05/22/2023

  Bellhop moved our furniture and damaged two pieces of our nice furniture. Tried to reach the claims department. They do not answer after several tries. They never mentioned the damage they did and they were tipped well for the mice. I would not recommend them fir moving.

  Bellhop, Inc.

  Date: 06/12/2023

  Hello Dianne, we apologize for the damages that occurred during your move with Bellhop. We understand that when damage is done, it turns what should be a stress-free experience into a frustrating one.
  When items are damaged during a move, we complete a full review of the situation. To accomplish this, we require that damages be reported to HQ within 5 business days of the move so that we can assess how and when the damages occurred. Due to this, and the amount of time since your move (1 year ago) we are unable to accept this damage claim due to your submission exceeding the claim filing deadline.
  We sincerely appreciate your feedback, as we are always looking for ways to update our policies to best serve the needs of our customers. Please get in touch with [email protected] with any further concerns.

  D. W.

  Date: 06/13/2023

  Bellhop’s response is not acceptable. When they put the furniture in storage they hid the damage knowing we would not see it for months.
  I expect a compensation for the damage.