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Business Profile

Online Gaming

Thrillzz Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited $40 ($30 and then $10) into the app and was able place 4 different bets and walked away with $98 to withdraw. In the past withdraws have been INSTANT but now my withdraws must be additionally reviewed? My account has been verified for monthsI dont believe this is right as im not withdrawing an insane amount of money.. only $98. Makes me feel like they want me to continue betting in order to possibly lose out on withdrawing. I had received the message prior and decided to give them the time and still after awhile no response. Love using this app but this could cause major issues for a lot of people.

    Business Response

    Date: 01/24/2025

    Hello,

     

    This user required redeem verification that has since been completed. They are now able to redeem, and they have redeemed.

    Best Regards,

    Thrillzz Support Team

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to withdrawal and it says were preforming some quick checks before your funds can be redeemed and its been a 3 days and can still not redeem my funds

    Business Response

    Date: 01/20/2025

    Hello,

    This user was waiting for redeem verification, and has now been verified. The user has also redeemed successfully.

    Best regards,
    Thrillzz Support Team

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been able to withdraw once from Thrillzz, but the second go around I received the message that I need further verification. Ive emailed support and am yet to hear a response, thats why Im messaging here. My username is luke2560.

    Business Response

    Date: 01/20/2025

    Hello,

    This user was waiting for redeem verification, and has now been verified. The user has also redeemed successfully.

    Best regards,
    Thrillzz Support Team

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I go to redeem my money It just says redeem verification when I have been verified. I need this issue fixed fast.

    Business Response

    Date: 01/20/2025

    Hi, 

    The player had to wait for our standard redeem verification process and has since been approved and redeemed within 48 hours.

     

    Thrillzz

    Customer Answer

    Date: 01/21/2025

     
    Complaint: 22823684

    I am rejecting this response because: This is still not fixed and I cant redeem my money. This is ridiculous hurry this up.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 1000$ worth of sweepstakes coins and i cannot place a single bet with them. Ive tried moneylines, parlays, underdogs, favorites etc. no matter what i get the same error of "wager exceeds system limitations" i have placed only 1 single random bet previously to test the site out and withdrew it no problem yet after i load up 1000$ now i cant place anything and support ignored multiple requests over multiple days when i reached out to either get this "limit" removed so i can use my sweepscoins or a refund of my money i spent as i have 1000 unusable sweepscoins sitting in my account.

    Business Response

    Date: 01/16/2025

    User was refunded within 24 hours of being limited. User was happy within internal communication and this has been resolved! 

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 7th, 2025. I, ******* *********, was attempting to redeem $400 but was halted by a message stating I was under a redemption review. Im already ID Verified and have deposited with my debit card on multiple occasions. This is my first attempt at any sort of redemption, and continue to wait for my redemption to finally be approved. I have lowered the redemption I am seeking to obtain, to $300 and still havent been able to successfully redeem anything.

    Business Response

    Date: 01/10/2025

    Hello there,

    This user required redeem verification. We successfully completed this process and they were since able to redeem their prize tickets.

    Best regards,

    Thrillzz Support Team

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won & cant cash out or didnt receive that option I need my money Im not with that scamming s*** ??

    Business Response

    Date: 01/03/2025

    Hello there,

    This user has reached out to us once, asking how to redeem their prize tickets, and we replied telling them how. They have not followed up since, nor have they attempted a redemption according to our system.

    They currently have a balance of 60 free sweeps. When a user wins picks using Sweeps, their winnings are converted into prize tickets. To redeem these prize tickets for cash prizes, they'll need a minimum of ************************************************************************ the top left corner, then selecting the menu button and choosing "Redeem Prize Tickets".

    Best regards,

    Thrillzz Support Team

  • Initial Complaint

    Date:12/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been able to withdraw in the past, however today when I have not been able to withdraw my tickets. The app states that I need a redeem verification before funds can be withdrawn even though the app also states I have already been verified. I also have not been able to get in contact with customer support.

    Business Response

    Date: 12/23/2024

    Hello,

    This user was waiting for redeem verification, and has now been verified. The user has also redeemed successfully.

    Best regards,
    Thrillzz Support Team

  • Initial Complaint

    Date:12/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This app is predatory and a scam, their contact us form on their website does not work whenever I submit a message and their phone line is always busy. They took $25 from me and immediately locked me out of the app saying I was blocked the moment I started placing bets with it, without a refund or no way of actually contacting them.

    Business Response

    Date: 12/22/2024

    Hello,

    This user was blocked for making opposite-sided picks with sweeps, which goes against our Terms of Use. The user has received a warning and has now been unblocked.

     

    Best regards,

    Thrillzz Support Team

    Customer Answer

    Date: 12/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday I tried to withdraw my money , It told me that I couldnt because it was doing a quick check verifying redeem verification and that they would email me shortly when it was complete, today is Wednesday and I havent got any email yet

    Business Response

    Date: 12/07/2024

    Hello,


    The user was waiting for redeem verification, and was able to redeem their funds successfully after we completed the process.

    Best regards,
    Thrillzz Support Team

Thrillzz Inc is NOT a BBB Accredited Business.

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