Reviews
This profile includes reviews for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,016 Customer Reviews
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Review fromD’Anna B
Date: 05/16/2025
1 starD’Anna B
Date: 05/16/2025
I am extremely dissatisfied with the level of care and integrity this company has. I was sold a prepaid package for the season for $400 which the salesman who came to my door said was about once a month. Everything was fine until suddenly a year later I am automatically renewed again and being charged without my consent. I called to figure out what was going on and the lady in the phone was very unprofessional and when I tried to ask her multiple questions about why this was happening she was getting defensive and her tone was annoyed and she had no shame and hung up the phone on me. I cannot believe TRUGreen would charge me without asking me if I want to renew AND how can the customer care have noooooo experience with treating a customer with respect. I will NEVER refer my neighbors to this company. The only way to make this right is to refund my month that was charged WITHOUT my consent and train employees at the call center how to properly take care of customers.
TruGreen
Date: 05/19/2025
I called and left a voice message for Mrs. ************ TruGreen apologizes for the frustration and concerns, Mrs. ***** experienced. I left a direct call back number for our ************** Team. TruGreen has removed the balance from the account and the account is canceled. TruGreen considers this BBB Review resolved. ~ SWReview fromDavid C
Date: 05/15/2025
1 starDavid C
Date: 05/15/2025
Received a 258 dollar bill for lawn services not delivered, i was home all afternoon when the technician was supposedly providing the service, there was no fertilizer applied, no tracks in the grass showing their presence and I was outside working on my pool and boat when they were supposedly here. They placed a tru green lawn pesticide warning at the end of the driveway, but did not apply and product.TruGreen
Date: 05/19/2025
Good day Mr. ***************** am sorry the technician did not complete the service at your home and would like the opportuning to get this resolved. I will need additional information to look up your account due to the email address on this review is not bringing up a service address. Thank you for taking the time to send this review and I look forward in assisting you with your concerns.
***** *.
Customer Care Coordinator
Review fromTerry B
Date: 05/15/2025
1 starTerry B
Date: 05/15/2025
on 5/15/2025 they were spraying the house across the street from me in 15 MPH winds with gusts to 45 MPH. How much of that spray do you think came into my window, landed on my flower beds, or vegtable garden. I doubt their license allows them to spray in whatever environmental conditions they choose. I saw ZERO consideration for neighboring properties. All the *** said to me was "just doing my job." Well, he was doing it WRONG and endangering people and other property.TruGreen
Date: 05/16/2025
Good day ******** Birkenstock!
Thank you for sending in your Better Business Bureau review with your concerns for the treatment that was done at your neighbor's property. I would like the opportunity to address your concerns and provide a resolution. Please let me know if there is anything else I may assist with. You can reply to this email or call ************ . Any one of my teammates will be able to assist you. We value you as our customer!
Thank you for choosing **********************,
***** *.
Customer Care CoordinatorReview fromTrey C
Date: 05/13/2025
1 starTrey C
Date: 05/13/2025
I was provided a quote and when I called back to secure the quote, the price went up. The main issue was that I wanted my flowerbeds treated and the representative said that was not an option. I told her I then would need to go with another company. She said to just ask the technician to treat the beds when they come out. I said if there was not a guarantee I would need to move forward with working with another company or find a way to guarantee the flower bed treatment. They then told me just to tell the technician, again. I said I had issues if it was not guaranteed and they immediately hung up on me.TruGreen
Date: 05/14/2025
Good day Mr. ************* wanted to thank you for your feedback. I have not been able to reach you through the email address. Would you please email your address to ************************************** so I may assist with your concerns?
***** *.
Customer Care CoordinatorReview fromLisha D
Date: 05/09/2025
1 starLisha D
Date: 05/09/2025
i already canceled their service since last year. But from now on where, they start charge me for this year over 3 month. We call them, they toll me they couldnt refund me last 2 month. And they will stop charging me, guess that was ********, because they are still charge me. We already canceled it, they have no right to charge me without my permission. This company is a scam.TruGreen
Date: 05/12/2025
Good day ***** ***!
I would like to assist you but will need your address or customer number so I may provide resolution. Please email this information to ********************************************************************. Thank you for your time and have a wonderful day!
***** *.
Customer Care Coordinator
Review fromSue S
Date: 05/09/2025
1 starSue S
Date: 05/09/2025
What they say to get contract is not what they do after they get it.Tried resolving thru area manager in the end he hung up on me.Not professional at all. It appears this happens frequently as when I cancelled they didn't seem to care.TruGreen
Date: 06/11/2025
TruGreen has refunded the customers prepay on 5/12/2025 as requested by the customer and the new account has been canceled. Attempts have been made to talk with the customer with no response.Review fromJeremy J
Date: 05/09/2025
1 starJeremy J
Date: 05/09/2025
Their staff does not actually cover the entire area. On my first treatment, they spent less than 15 minutes and just left. Honestly this company feels like a giant scam! Do not use them!TruGreen
Date: 06/11/2025
TruGreen has tried several times to reach out to the customer to ensure they have received the refund for the services. We strive to provide resolution and have canceled the account as they have requested. The customer has not responded to our attempts to confirm he is satisfied with the resolution.Review fromH. M.
Date: 05/07/2025
1 starH. M.
Date: 05/07/2025
I have received calls 2-3 times a day from multiple different phone numbers. Im not even a customer. I requested an online quote, turns out its over the phone and they wont stop harassing me. I requested to opt out days ago and they keep calling. I block one number and they call off of another. I left a 1 star on ******, and was told to email them. I did just that to which they responded and said it would take up to 30 days for the calls to stop.TruGreen
Date: 05/12/2025
Good day ****** *******!
Our customer care team has made attempts to reach you and provide resolution. Please feel free to return our calls or email us at ************************************** at your convenience.
***** *.
Customer Care Coordinator
H. M.
Date: 05/16/2025
***** Yes, I am aware your team attempts to contact me. I received your VM on May 14th stating I was removed from the call list. However, I received yet another phone call today from TruGreen. This is now the 5th number Ive blocked. The only resolution Im seeking would be to remove my number from your call list.H. M.
Date: 05/16/2025
Actually it was May 9th!Review fromFredrick C
Date: 05/06/2025
1 starFredrick C
Date: 05/06/2025
A request was sent for someone to come out and remeasure. No one came.?I called again. I was told the same thing again.?No one called to tell me when they were coming to measure. They waited for the next service to spray. They came, they let, they said nothing. I called back again to find out why they sprayed, while we are still waiting on the measurement. The *** that I spoke with (***) said, the guy was out there and there is no need to measure again. I asked how can that be true, and that none at my house was spoken to or communicated with. When I explained the situation, *** proceeded to tell me he had special equipment to see through the tree line and could see my entire yard. He then told me that it is a lawn service and that he would subtract my driveway and my walkway which I found insulting. I didnt call TrueGreen to fertilize my driveway and my walkway which way. Im not an idiot. Then asked how he tell me he can see my entire yard, that he has special equipment, yet he cant see that my property has 3 decks on it and 5 trees over 100 years old, and a **** the size of a tree as well. Do they need fertilizing too? The further we got into the phone call, the more we both were frustrated and *** sets up and phone call from a manager. Then says, now look, wasnt that easy? Disbelief, f it were that easy why am I frustrated and jumping through hoops just to get?Some security about the money weve spent for the services TrueGreen Provides. This is a very unfortunate experience. I was excited about it all. My wife and I are now turned away and have no trust in the company. And as anyone can see from the recipe that was left on the door, there is no word or mention of remeasure, speaking with the landowner, etc. nothing.There is much more, and not enough characters to explain it all unfortunately.TruGreen
Date: 05/09/2025
Thank you for taking the time to talk with me this morning and allowing us the opportunity to address your concernsReview fromMike C
Date: 05/06/2025
1 starMike C
Date: 05/06/2025
Service never completed fully and have cancelled services....furthermore customer service has been horribleTruGreen
Date: 05/09/2025
TruGreen has spoken with the customer and all issues have been address per the customer he will update his ******************** review.Mike C
Date: 05/11/2025
After discussing my concerns and addresses them , We have come to an agreement to my satisfaction Tru green will continue to understand the customer needs to be more attentive and respectful along with responding appropriately
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