Reviews

This profile includes reviews for MAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MAA

  6815 Poplar Ave STE 500 Germantown, TN 38138-0612

  
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  MAA Kirby Station

  6653 N Quail Hollow Memphis, TN 38120

  
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  MAA Massachusetts Avenue

  1499 Massachusetts Ave NW Washington, DC 20005

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  MAA Centreville

  5804 Post Corners Trail Centreville, VA 20120

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  MAA Tysons Corner

  1526 Lincoln Circle Mc Lean, VA 22102

Review Details

• Review fromKat B

  Date: 06/27/2025

  1 star
  LESS THAN ZERO STARS IF THATS POSSIBLE!Im preparing to release the full timeline of MAA Bentons violations on multiple platforms and media outlets. Ive given them the chance to resolve this privately. That window is closing Worst place ever to live. SAVE YOURSELF and just stay away

• Review fromSabria F

  Date: 06/17/2025

  1 star

  Sabria F

  Date: 06/17/2025

  **BEWARE OF MOVING-OUT FEES!**Communication with this apartment complex is extremely poor. When I decided to move out, I emailed the apartment managers on June 4, 2025, asking if there was anything I needed to do. They responded the next day (June 5, 2025) with a surrender form, which I completed promptly. During a follow-up conversation, I informed the property manager that I had painted accent walls in my den/office. She instructed me to paint over them twice with off-white primer, which I completed before moving out.Despite my efforts, my final statement included over $455 in damage charges. Mostly incurred by carpet stains damage. (I never received my free carpet cleaning for my second lease) While I understand some fees may be valid, others are ***** and seem to fall under normal wear and tear. I was never offered a walkthrough, and when I brought this up, the property manager claimed walkthroughs are only available Monday through Friday. Had I been made aware of their specific expectations for the apartments condition upon move-out, I could have avoided many of these charges.Whats most frustrating is the complete lack of accountability. No one at the property is willing to take responsibility for their failure to communicate. As a loyal tenant who has leased with this company for three consecutive terms, I expected better treatment. Unfortunately, this experience has made it clear that I will not be renewing or recommending them to anyone. At ALLLLLLL!

  MAA

  Date: 06/24/2025

  MAA Preserve strives to communicate openly and upfront with our residents. Therefore, in our Lease Agreement, we include a list of Cleaning and Damage Costs that the resident separately acknowledges when they sign their Lease. MAA Preserve does take into account normal wear and tear when accessing move out charges. The resident was incorrectly charged $60 for repainting of the walls in their office area and once the resident brought this to our attention, the charge was reversed. At move out, numerous stains were noticed on the carpet, which caused additional charges needing to be accessed due to the labor and treatment needed to remove those stains. We have photos from our move out inspection on hand. The resident was also accessed charges for the refrigerator, oven, microwave and bath vanity not being cleaned at move out. The final water and sewer charges were also added to the residents move out charges. Due to our high volume of traffic on Saturday, we do require that residents schedule a move out inspection Monday through Friday. MAA Preserve wants everyone to enjoy their residency from beginning to end. As we did incorrectly access a charge for repainting the office area, we quickly removed the charge and notified the resident of this adjustment. We appreciate the residents understanding regarding this error and appreciate their occupancy over several years with MAA Preserve.

• Review fromCathy T

  Date: 06/17/2025

  1 star
  I continue to have issues due to MAA Briarcliffs lack of competence and care for its residents. Each time they outsource vendors to complete work on the property my home is disrespected. Contractors and strange workmen have shown up to my apartment outside of the hours the complex has told the residents and items in my apartment are rearranged or left without my consent. The complex does not carefully ensure that our homes are protected and I have woken up to unexpected visits, thinking an intruder was breaking him due to these instances. I have addressed this issue on three separate occasions with the office and it has yet to be resolved.

• Review fromMellena J

  Date: 05/24/2025

  1 star

  Mellena J

  Date: 05/24/2025

  I love my new place, but the move in process has been a total nightmare concerning my ESA. I was denied after submitting my documentation, I had my primary care physician fill out their additional questions, my doctor was concerned as to why they needed more information with everything already submitted and answered correctly after showing him my denial letter but still filled out their additional questions paperwork. I submitted the paperwork in by hand on the 5th and 19 days later they deny it again stating they sent additional information to my dr that needed to be answered although my dr office advised they have not received anything from them. Today I received the same exact questions that my doctor already answered to have him fill out again. I have been getting the run around on this which has heightened my anxiety and caused a significant amount stress. I also had to push back my move and pay additional money to my moving company because I was originally supposed to move in on the 8th, was asked to move in on the 10 because the place wasn’t ready then without the approval I was told wait until I get a response on my ESA paperwork and didn’t hear back from the legal department. The way they are handling this has been an extreme inconvenience and seems as if they are discriminatory towards ESA owners. Forcing them to pay the non refundable pet deposit and a monthly pet fee although I’ve had my ESA approval since 2021 after my brother was murdered on Mother’s Day and it was recommended that I get a pet since it was affecting my health and life significantly to the point I couldn’t leave home. I have never had to jump through so many hoops no matter I’ve lived since being approved. I have never been so stressed about moving outside of the moving process which is already stressful as is. This is taking a major toll on my mental health!

  MAA

  Date: 05/28/2025

  MAA
  is an equal opportunity housing provider and complies with all federal, state
  and local fair housing laws and regulations.  Landlord does not
  discriminate in any way based upon disability or any other classification
  protected by applicable law.  Under fair housing laws, housing providers
  are entitled to request reliable and credible verification of the existence of
  a disability and need for an emotional support animal when this information is
  not obvious.  Without getting into the specific details here, as the proper forum for this type of complaint is HUD or its reciprocal local or state agency, your documentation does not reliably and credibly verify the existence of a disability and need for an emotional support animal.  Your doctor resupplied and incorporated documentation that was denied for not meeting the reliability and credibility standards.  You are welcome to
  provide other documentation for reconsideration of your request.  
  

• Review fromAnnette P.

  Date: 03/01/2025

  1 star

  Annette P.

  Date: 03/01/2025

  I live here for almost 5 years and made every payments on time never had a complaint and we moved out because the new neighbors that moved on top of us was racist calling us all kinds of names. We reported it to office manager for six months with pictures nothing was done. I work from home and the dog would start running through apartment still nothing done. The resource officer was never on the property when needed. I called police and they told me to call office manager nothing was not done. So to have peace we moved. This company only wants money. I called corporate office no response. They sent my balance to collection. I will see maa in court.

  MAA

  Date: 03/07/2025

  When the office team received the initial complaints from Ms. ******** we started and followed the same process we do for all resident disputes or noise complaints. With each complaint the office team had discussions with Ms. ******** and her neighbor addressing the concerns, while also sending written notice of lease violation. A written final notice of lease violation was sent to this resident letting them know if there are any further concerns presented regarding their conduct or noise, that MAA would be forced to start the legal process for eviction. In the state of SC, it is required to send a *********************************************** such cases. Property Manager sent a 14-Day to cure letter and there was not a reported incident after that time. Throughout the time we worked with Ms. ******** we offered the option to transfer units which was declined. Additionally, we encouraged Ms. ******** to contact the police when incidents occurred and to provide us with documentation that would assist us in pursuing legal action against them on our end. We were never given any type of Police report which would have aided us in moving forward with the eviction process. Per our lease, every resident is required to provide a 60-day notice to vacate. If that notice occurs before the lease end date, they are required to pay an additional 2-month early termination fee. In late December, Ms. ******** emailed the team that she had moved out of the apartment. We notified her that a 60-day notice was required with an additional 2 month early termination fee. With approval from the corporate office, we waived the 2-month early termination fee as a courtesy and charged Ms. ******** the 60-day notice only. As an additional courtesy, we extended a 90-day payment plan to Ms. ******** to have additional time to pay off the 60 day notice balance. We acted in accordance with the lease and law.

• Review fromMeir J

  Date: 02/27/2025

  1 star
  This is an lder property that is located within South Park. The leasing staff are courteous. Here is the issue and it pertains to renewals and the so-called market rate that lean on while increasing rent. Accordingly the market fluctuates seemingly, and does not seem to be a standard when it comes to who you are. Neighbors have had renewal increases for 1% of their total rent, while others with the same exact unit and rent pricing seem to be charged 12-15% increases. These base rents referred to are the same with varying percentages of increase. It is also stated to residents that the corp office dicates pricing and they have no control, but when presented with info, the office seems to be able to adjust the precentages, according to who you are, seemingly. It really doesn't add up and I would enjoy maybe an audit to determine what is really occuring with regards to rental increases. To the general person, it seems as tho something is being conducted without being equal for all residents.

• Review fromRonnie M

  Date: 02/25/2025

  1 star
  Worse freaking company ever, drug dealing in apartment complex! ******* **** leasing manager is a lieing piece of sh*t! Trash thrown All over apartment complex! Lots of people high on drugs and drunk! If you have a problem and try to go to leasing office, they don't do crap! And when you call corporate, they don't renew your lease! Nobody pick up after there dogs! People speed and have no respect, slamming doors at all hours of the night! Upstairs people walk very heavy and slam Stuff on the floor! The leasing office lies and tells you to come to them if a problem, and when you do they tell you, that you complain to much! They don't do anything at leasing office except get people to move in! They're all lazy! You Walk outside and smell of weed it's you in the face, and smell is so bad it comes through the vents! It's like living in the ghetto, but paying high prices to live! The gates are always broken! No dog park or car wash but same price as the ones with and less problems! I strongly advise not to move here or any of there properties!

• Review fromQ. R.

  Date: 12/27/2024

  1 star

  Q. R.

  Date: 12/27/2024

  We've had an on-going issue with the MAA Ballantyne location specifically with ******* ***********, ***** *******, ***** **********, and their maintenance team and filed a complaint with the corporate headquarters to which they or corporate never responded.We were falsely accused and wrongfully charged for damaging our units carpets to which they blamed our pets.When we requested proof we were sent malformed files that were inaccessible and were ignored from that point forward. Just billing ************ photo evidence or even a contractor invoice was ever provided. Meanwhile we have plenty of guests who can confirm and various photo evidence taken around the unit that would show the carpets in perfectly fine ************ was already bad enough that for living in such a nice area and paying a premium the property was plagued by car break-ins, package thefts, and we would hear what we felt were some nasty things being said about other tenants from the maintenance staff.Both the corporate office and MAA Ballantyne have left the impression that they operate without integrity.We relocated to another property due to the ease of transferring out of state with MAA but definitely won't be resigning.

  MAA

  Date: 01/02/2025

  We understand our property team provided you with photos and invoices regarding the cost of carpet replacement. As outlined in the lease agreement, replacement is required when extensive damage has occurred. We wish you the best in your future chapter.

  Q. R.

  Date: 01/04/2025

  Your property management team is falsifying information as well as documentation and has not provided us anything except inaccessible PDF files.

• Review fromBes G

  Date: 10/15/2024

  1 star
  I currently live in the MAA ****************** complex and have serious concerns about mold in my apartment. After noticing health issues, I reached out to the office for mold testing, but they refused, despite previous repairs for water damage and mold. We found a company to conduct the testing and paid for it ourselves, but when I emailed the results to corporate, they took no action, saying its not a serious enough issueeven though the testing showed higher-than-normal levels. Unfortunately, neither the office nor corporate has provided a solution, and the mold is impacting our health, leading to urgent care visits. I do not feel safe living here.

• Review fromSimona R

  Date: 09/26/2024

  1 star
  Back in March of this year 2024, I applied for an apartment at MAA Huntersville. Their application fee was $75 dollars and the admin fee was $200. I wasn't approved for the apartment so there was no admin fee charged to my account. I was only charged $75 dollars for the application fee. Sometime around May/June I receive a call from a Hunters ******** stating I owe $200. I thought it was a joke, so I hung up and called MAA Huntersville and spoke with someone in the management office and they stated from their records it shows I don't owe them anything and how I should be careful for scammers. Sometime in August I checked my credit report and noticed Hunters ******** was reporting I owe money to MAA Huntersville $200. I immediately reached out to MAA Huntersville to inform them of this matter and no one returned my phone call, so I went into their office and that's when they gave me a print out stating I don't owe them and how Hunters ******** is their collection agency. The agent in the management office stated they were going to reach out and take care of this matter, that never happened. Hunters ******** currently today September 26, 2024 is falsely reporting on my credit report which is defamation to my character. They are violating my consumer rights by falsely reporting inaccurate information. I don't owe any money to these people. I never resided at this property. I wish I never applied to reside at this property. I applied for an apartment and got denied and now a collection company is reporting I owe the apartment complex money. This makes absolutely no sense to me. I need them to reach out and resolve this matter ASAP. I shouldn't have to go back and forth with that company. I need them to take care of it or pay for their collection company violations.