Business Profile

Discount Stores

Dollar General

Complaints

This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

529 total complaints in the last 3 years.
146 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to make a purchase but my transaction was only partially covered. I asked if some items could be removed but was told no and they could not refund my partial payment. I tried going back to the store again and was told the same thing but my money was taken and I received no merchandise.
Business Response
Date: 08/10/2024
August 10, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a transaction at our store in Cowpens, SC.
Upon receipt of this complaint, we partnered with our district manager who reported she was able to reach out to our customer to address and resolve her concern. Our district manager believes our customer was satisfied with his resolution.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 08/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:07/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I believe the store is charging higher tax than state regulated. Been going on since cut grocery tax in ******. Idk if it is legal or not.
Customer Answer
Date: 07/30/2024
My name is T
Customer Answer
Date: 08/05/2024
All Dollar General store in **************. The ones I know fore sure are 1913 e 13th and 2020 e 21st.
Business Response
Date: 08/19/2024
8/19/2024

Better Business Bureau of ****************
Attn: *************************
P.O. Box 198436
*******************

Case#:22063778
Customer Name: ****************

Dear **************:

Thank you for notifying us of the complaint from our customer regarding tax concerns at two of our stores in *******, ***
Upon receipt of this complaint, we reached out to our customer for clarification and our customer responded that they no longer wished to pursue the complaint. We are confident we have done our best to address our customer's concern, and consider the matter closed.

Sincerely,

*************************
Customer Relations Supervisor
**********************
~LB
Initial Complaint
Date:07/29/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So, I feel like it is time to report that dollar general on several occasions have overcharged more than advertised price. Seems to be an ongoing issue. This time the price difference was not by much. However in the past it was several dollars off per item. I have attached pictures of my receipt, showing what I was charged. Pictures of the advertised price in store. I do not feel like I should have to watch every item as it is scanned to make sure it is accurate with the advertised price. This is extremely illegal and falls under false advertisement. Situations n the past I brought it to the managers attention. Some transactions were overridden and corrected other times the items were justified that the price had changed but the physical price was not updated yet. Perhaps because of lack of employees. Honestly that's not my problem whether a business can keep employees or not so these things can be taken care of. I decided to report this because about 20 minutes ago my g/f throws some fruit cups away because they have an expiration date of 05/26/2024. (Also have taken a picture) do not have the cardboard packaging they were in anymore because it was thrown away shortly after purchase. DIDN'T REALIZE THEY WERE EXPIRED. So now I have consumed 2 of those over this past work week and did not feel well part of the week! (Explains why) This particular matter is by far disgusting! The whole situation is ridiculous. I do expect something to be done about this. Unfortunately I can not prove my previous experiences with being over charged. This time I can as well as EXPIRED food DG is serving to the public. I am strongly considering pursuing this as a legal matter. Hopefully to prevent other potential customers from being a victim of being overcharged and even worse becoming sick from expired food.
Business Response
Date: 08/03/2024
August 3, 2024

Better Business Bureau of ****************
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *************************
Dear *************:
Thank you for notifying us of the complaint from our customer regarding pricing at one of our stores in *****, **.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for his inconvenience and to address his concerns.Unfortunately, she was unable to reach him, and his voicemail was full, but she was going to try to reach his via email as well. When our customer responds to her email, I believe our district manager will apologize for his inconvenience,let him know why this pricing issue occurred, and what steps the store has taken to correct this.
We are confident we have done our best to address and resolve this complaint.Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:07/23/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are advertising digital coupons that will not load. They send me a $5 coupon that won't load when I click on it. They advertise $2 digital coupon diet coke but won't load. For days just a note saying their mobile app has problems. Been happening about 3 weeks. I called them with no resolution. Advertising coupons that will not work
Customer Answer
Date: 07/23/2024
Dollar general. 3614 hw 411. ******************
Business Response
Date: 07/31/2024
July 31, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a problem with loading coupons to her digital account.
Upon receipt of this complaint, we partnered with our ************ team and one of their specialists will be reaching out to our customer to investigate her concerns. We will send a final response after we confirm this complaint has been addressed.
Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Business Response
Date: 08/04/2024
August 4,2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box 198436
*******************

Case # ******** Customer: ***************************

Dear **************:

Thank you for notifying us of the complaint from our customer regarding a problem with loading coupons to her digital account.
To date one of our ************ Specialists has emailed our customer on two occasions to see if they could obtain additional information to address her concerns and they have not received a response to either email. If they do receive a reply, they will do their best to investigate, address and resolve her complaint.
Thank you for bringing this matter to our attention.

Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:07/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the dollar general store on plank rd in *********** ********* to load $500 to my pay pal from my debit card. The cashier allowed me to insert my debit card to transfer $500 to my PayPal but the transaction was declined but the money was still taken from my card. It has been over 90 days since the money was taken from my card and still hasn't been returned to me yet. I feel that I was swindled and manipulated into inserting my card and my money hasn't been returned to me.
Business Response
Date: 07/31/2024
July 31, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding reloading his PayPal card at one of our locations in ***********, **.
Upon receipt of this complaint, one of our ************* specialists reached out to our customer on 7/23 via email for more information needed to investigate his complaint. To date, we have not received a reply. When our customer responds, we will do our best to address his concerns.
Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:07/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 22nd 2024 (2024-07-22) ******* friend went to dollar general to load money onto a green dot money card. We show the cashier the barcode to load the money. He scans the barcode and asks how much money to load. We want to add $320. He grow $320 and the loading fee ($3.95) is added to the transaction for a total of $323.95. We hand the cashier $325. The transaction is almost finished and the receipt is printing and the cashier is handing us $1.05 in change. Then it says the customer is due $323.95. Loading money onto the green dot card failed. The cashier then put the initial $1.05 refund back in the drawer and then hands us back $323.95. I explain to him we gave him $325 and if the transaction is cancelled/failed then he should give us all the money back. He proceeds to tell us that we should be happy getting $3.95 back because thats the fee to load money onto the card. I explain again the money wasnt loaded and you didnt give us our initial $1.05 in change from attempting to load the card. He says what transaction I tell him we need all our money as money is stretched pretty thin. He insists the $1.05 rightfully dollar general money because they processed the transaction. I explain to him that if he counts his drawer he will have my extra change. At this point the line behind us is building up. The surrounding customers understand the situation and were prompting him to give us our $1.05. He says the systems say to give us $323.95 so thats what he give us. He start screaming that we are trying to steal from dollar general. (Trying to finesse the store is what he called it). Saying we can check the camera. I tell him I will just call We take our money and we start to walk out. He then follows me outside and threatens to clock out & fight me. I continue to walk away and he retreats. I want to feel safe when I shop and I want transactional issue solved properly. I want my rightful $1.05 change. The gentleman was a tall dark skinned African American male.
Business Response
Date: 07/27/2024
July 27, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a card transaction at one of our stores in ********, **.
Upon receipt of this complaint, we partnered with our district manager who reported he was able to reach out to our customer to address and resolve his concern. Our district manager said our customer appreciated him reaching out and resolving his complaint.
We believe this matter was appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:07/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This issue is an ongoing one with a particular dollar general store near me. I have always shopped there, but for the last 6 months or so am having problems with the prices Im charged not corresponding with the prices on the shelf tags, I have complained about this several times, only to have them tell me they just had not had a chance to change the price tags, well, this is not my fault, I consider this price gouging. Things cost too much already without being insulted by paying a higher price than what is on the tag
Customer Answer
Date: 07/19/2024
I do not complain to get $1. Refund on this product, I complain because this store is nearest to my home, it is where I prefer to shop and it would be very nice if the prices were in line with what I am charged at the cash register! The item on the receipt that I complained about was for my feral cats, I get the flea and tick solution that I can put on their neck, shelf tag said $5.95, I was charged More as you can see by the photo sent, this is an ongoing issue at this store, I would like them to update store tags so I know what I am going to be charged
Business Response
Date: 07/27/2024
July 26, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *******************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding product pricing at our store in ********, **.
Upon receipt of this complaint, we partnered with our district manager who reported she was able to reach out to our customer to address and resolve their concern.
We believe this matter was appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:07/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Uploaded 994 in two separate transactions, $500 than $494 to greendot and was reported as fraud. Since than my account has been closed unable to access my funds. Paid in cash. No help with dollar general or greendot
Business Response
Date: 07/19/2024
7/19/2024

Better Business Bureau of Middle Tennessee
Attn: *************************
P.O. Box 198436
*******************

Case#: ******** | Customer Name: ******************************

Dear **************:

Thank you for notifying us of the complaint from our customer regarding prepaid cards purchased at one of our stores in *******, ***

This an initial response to let you know we have partnered with our third-party vendor to investigate this concern.We will send an additional response once we have confirmed that this complaint has been addressed.

Again, thank you for bringing this matter to our attention.

Sincerely,
*************************
Customer Relations Supervisor
**********************
~LB
Customer Answer
Date: 07/24/2024
******** has unlocked my account but and notified me that dollar general will have to give me a refund of the added cash that was reported as fraud due to It getting sent back.
Customer Answer
Date: 07/24/2024
******** has unlocked my account but and notified me that dollar general will have to give me a refund of the added cash that was reported as fraud due to It getting sent back.
Customer Answer
Date: 07/24/2024
******** has unlocked my account but and notified me that dollar general will have to give me a refund of the added cash that was reported as fraud due to It getting sent back.
Customer Answer
Date: 07/24/2024

Greendot has unlocked my account but and notified me that dollar general will have to give me a refund of the added cash that was reported as fraud due to It getting sent back.
Business Response
Date: 07/28/2024
July 28,2024
Better Business Bureau of ****************
Attn: *************************
P.O. Box 198436
*******************

Case#: ******** - Customer Name: *****************************

Dear **************:

Thank you for notifying us of the rebuttal to our reply regarding our customers complaint regarding prepaid cards purchased at one of our stores in *******, ***

Upon receipt of this rebuttal we reached out to our district manager who responded our customer has been contacted and her complaint has been resolved.
We believe this complaint has been appropriately investigated and addressed. Thank you again for bringing this to our attention.

Sincerely,
*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:07/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My date of visit was on July 2nd, 2024. I came inside this particular Dollar General to use my Humana healthy food allowance benefit **** card. I have pet benefits and I attempted to use my pet benefits inside the store and the order was not covered fully.I only paid for $18.50 of my order. I told the ladies at this Dollar General to cancel this order because I didn't have any cash to pay what Humana was not going to pay for. I've made several calls to Dollar General since July 2nd and I've been getting nothing but the runaround from both Dollar General and my insurance company Humana. Nobody wants to credit me the money that's owed to me for my benefits. I've been called and I don't know how many times and I keep getting to run around. I spoke with a district manager named ***** after after Dollar General paged that department more than three times. Somebody finally called me yesterday on 7-15-24 named *****. ***** said I will have to go up to the store and get store credit. I told her I was handicapped. I recently broke my ankle. I will get a ride up there as soon as possible. I was able to get a ride up to Dollar General today on July 16th ******************************************************************** the store today. She was ugly, dark skin with glasses skinny and for some reason ***** answered the phone when this woman called, but when I called her twice she refused to answer the phone and she refused to ********* me in the store and allow me a $18.50 credit and I'm ****** off. I need somebody to deal with this situation cuz they took money fraudulently from my account and have not paid it back. Thank you
Customer Answer
Date: 07/19/2024
Address to this Dollar General location is
*****************************;
Ste 900
****************

Business Response
Date: 07/27/2024
July 27, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to our ************************ in *******, **.
This is a response to let you know we shared our customers information with our respective field manager requesting our customer be contacted to address her concerns.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 07/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was a sign posted when entering the ******* nh store of grilling accessories buy obe get one free. I purchased 3 different grilling items because there were signs on every single shelf and items except for the actual items on sale. When I requested a manager he was confused on why 2 of the items weren't discounted. He called another store and they said no it's just for accessories so I returned the items. I voiced my displeasure and stated that that was deceptive and dishonest to label the shelves as such and had I not checked my receipt they would have sold their product at full price even though the signs said otherwise. I did not get my original receipt back just the credit for the items I returned.
Customer Answer
Date: 07/16/2024
Store number 16773
******* NH 03077
Customer Answer
Date: 07/16/2024
Store number 16773
******* NH 03077
Business Response
Date: 07/24/2024
July 24, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a promotional sale at our store in *******, **.
Upon receipt of our customers original complaint via email I responded to her asking for her contact number as well as a time when she could be reached so I could contact her directly.Unfortunately, I did not receive a response, but since she included her phone number in this complaint, I will be reaching out to her to personally address her concern.
We believe this matter will be appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 07/29/2024

Complaint: 21987541

I am rejecting this response because: While it is great to resolve this issue with me, the problem is where this is NOT the first time and it appears that this could be a regular practice with Dollar General, like I stated this happened to me 2x on the same day with different signs, what about the other consumers who went before me and after me. I would like to see what resolution is going to be made corporate wise not just consumer wise. Thank you.

Sincerely,

*********************
Business Response
Date: 08/03/2024
August 3, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the rebuttal from our customer regarding our response to her complaint concerning a promotional sale at our store in *******, **.
After trying to reach our customer by email and then by phone, on Wednesday July 31,via US Mail, I sent her a letter including our apology and details illustrating what we did companywide after her initial complaint was brought to our attention.
I believe this complaint was appropriately addressed and resolved. Thank you again for bringing this rebuttal to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************

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