Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 529 total complaints in the last 3 years.
- 146 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was injured in their store on May 7th 2024 a big bottle of fabuloso fell down on both of my feet injuring them I've been out of work the whole month of May and still on the doctor's care happen to see a nerve doctor reached out to management risk for Dollar general and never got in touch with no one I emailed the off the *** office and never got a respond
Business Response
Date: 06/28/2024
June 28, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a claim she established with our *************** team.
Upon receipt of this complaint, we were advised one of our senior *************** Claim Representatives had reviewed her claim, spoken with our customer and that her claim had been closed. If she would like to reopen her claim, we respectfully request she contact her claim representative directly at: ************ and refer to claim #**********.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:06/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a tracfone refill card on April 22, 2024 and lost my receipt with the activation code. I contacted the Kremmling Dollar General on May 22, 2024 and spoke with the district manager on May 22, 2024, ***************** (DM) about obtaining a copy of my receipt with the activation code. He requested an email with all purchase information. I emailed *** immediately with the information on May 22, and at least three other emails trying to get a copy of my receipt only to be ignored. Today is June 25, 2024 and I still have not gotten any kind of response. All I am asking for is a copy of my receipt so I can activate my tracfone, and not be out $99.99Business Response
Date: 06/30/2024
July 30, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *********************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a request for a duplicate receipt so she can retrieve a wireless phone activation code.
Upon receipt of this complaint, I emailed our customer for more information that would allow us to retrieve the correct receipt.However, for customer security the code will not be on the receipt we have access to, so once our customer responds we will share the receipt with our third-party vendor who will in turn give us the code which we will give to our customer.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Business Response
Date: 07/01/2024
July 1, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *********************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a request for a duplicate receipt so she can retrieve a wireless phone activation code.
I am pleased to say we were able to retrieve and share the activation code with our customer. We also apologized for the length of time it took to resolve this complaint and for our customers inconvenience.Our customer graciously accepted our apology.
We are confident this matter was appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:06/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was injured at the above named store on 5/2/24 The automatic feed for the diet coke 2 liters failed, allowing 3 bottles and the unit to come off the shelf, hitting me on my left shoulder and back.I immediately informed the staff,and the next day completed their incident report. Despite attempting to reach them daily I have not received a return phone call or had the opportunity to address any of the medical bills that have resulted due to this injury.Business Response
Date: 06/27/2024
June 27, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding an injury she reported at one of our stores in **********, *******.
Upon receipt of this complaint, we partnered with our *************** team, and they will ask the representative assigned to her claim to reach out to her. We respectfully request she allow three to five business days to be contacted.
We believe this matter will be investigated and addressed by the appropriate team.Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:06/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The *************************************** has had NO AIRCONDITIONING for the last two weeks in 90 degree temperatures! This is a store that is very needed for this community! Come on nowa corporation this size.cant fix something like that after 10 to 14 days? I commend the store manager for putting up with the corporation and having to take all the slack for corporate from customers! ********************** should be ashamed! Glad Family Dollar is there ow!Business Response
Date: 06/24/2024
June 24, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: *********************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the temperature in our **********,**.
Upon receipt of this complaint, we reached out to our Store Facilities Maintenance team and were advised they are doing their best to ensure this issue is repaired as soon as possible.
We apologize to our customer and our associates for their discomfort, and we believe this matter will be appropriately addressed.Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:06/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to this business this past ********** got a few items that I paid for with a credit card &one of the items which was a nail dipped jar applicator to remove nail polish ring up $3:15 I once on the way walking out the store I noticed the price didnt ring up $1 like the tag said so i then told the cashier she sucked her teeth &got an attitude she then consulted with the other lady at the business addressing her saying hey best friend the customer brought something that didnt ring up correctly should she get a refund rather than a price difference so they went to the section where the applicator was and they seen it was nothing in the corner for $3:15 but they also seen all the nail dip applicators was under a tag that said a dollar they set there& had me a disabled person wait in the store for about 30 minutes while they giggle back& forth laughing they profusely smelled like marijuana they was high their eyes was low they also started to play tag or something like that they just kept saying back and forth to each other what should we do we was holding up the lines &everything then they started at the ringing people up while I stood there waiting for them to make a decision over a tag that showed $1 then what happened is she said she was going to refund the $3.15 she never refunded the money she went through the process as if she refunded it but she have not refunded the $3:15 your employees are racist, bias, prejudice, discriminatory towards African Americans/ black people stealing money from customers is crazy who does that I also noticed 1 lady slightly moved all the nail polish remover jars out from where is said $1 to where there was not a label area because she was so angry I found nail polish removal for $1 she said employees be putting wrong products in the wrong spot when stocking but how is that when the label ****** said $1 so means when you are targeted for your money store employees change prices for their own profits check video camerasBusiness Response
Date: 07/01/2024
July 1, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: ****** ** T'aime
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a product price at one of our locations.
This is an initial response to let you know since there was no location included in our customers complaint, we had to email her directly for that information. Once we receive our customers response, we will partner with the respective district manager so he/she can reach out to address and resolve her complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 07/03/2024
The receipt shows what you are asking for again the receipt shows all you are asking for the state is NC , ****** , also I found it unusual to hold a complaint when I sent in proof of purchase the receipt does not show what street it's on I don't know the store street I was never asked for the streetInitial Complaint
Date:06/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the evening of June 8th I purchased 4 extension tension rods from Dollar General ********************************* phone: ************.The rods would not stay up so I attempted to return Sunday June 9th at ~130pm. The store had a long line and as I waited the clerk was complaining about having to work until 3pm because an employee named **** could not come in until then. She was angry and we all knew it. When I arrived at the register she asked for receipt and I stated I didnt take it last night but I have the card I used to purchase. Its was about $42 on rods that dont work. She refused to refund on my card. Store credit was my only option. So I left and did some errands and then returned to see if the clerk that was on when I purchased was working, and they were. I stood back in line and it was confirmed they remembered selling me the curtain rods. She asked the Assistant manager to override for my return, she yelled over her shoulder I already told her no, the answer is no. The clerk then says but she has the debit card! The assistant manager even louder repeats herself! I told her no! As I walked out the clerk was still trying to reason but the AM said no. I called Dollar General customer care *************. I had a report created *******. On June 9th. I was assured I could get my money back on my debit card and the district manager would be in touch within 24 hours. I never received a call so I called back. The representative read the notes and stated I could get a refund per the district manager. So I asked if she could call the store to inform them; she connected me to the store and hung up. As I explained to the assistant manager she became very upset and would not let me speak and was inferring I lied and corporate was not on the phone. She then said Im not getting my refund only credit. I called customer care again. The case was escalated and the regional manager was to call within 24 hours. I never received a call from either.Business Response
Date: 06/29/2024
June 29, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a return she wished to make at one of our stores in ********, **.
Upon receipt of this complaint, we partnered with our district manager who reported she was able to reach out to our customer to address and resolve her concern. Our district manager believes our customer was satisfied with her resolution.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:06/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The sign on the glass said I save $2.00 if I purchase two packs of camel crush all I saved was $0.80 this store is notorious for not giving the advertised sale priceBusiness Response
Date: 06/30/2024
June 30, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***************************
Dear *************:
Thank you for notifying us of the complaint from our customer regarding a promotional tobacco price at our store in ******, **.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for her inconvenience and to address her concerns.Unfortunately, he was unable to reach her, but he was able to leave his name and number and when our customer returns his call, he hopes to be able to resolve her complaint.
We are confident we have done our best to address and resolve this complaint.Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:06/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a United Health Food Benefirt This business keeps charging money on top of the insurance getting the fool amount other stores never charge me money this is the only store for 12 miles that even accepts the food benefit they have sent me put of the store hungry on multiple occasions everytime iv had this card last time a man paid them 6 dollars for 24 dollars worth of items . They are simply ripping everyone off. I've spike to them about correcting it several times and they don't not to mention it's super humiliating..This needs to be fixed so us poor people can eat and keep a litter of our dignity. Please urge the business to stop charging illegitimate feeBusiness Response
Date: 06/30/2024
June 29, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a transaction using her OTC card at our store in *********, **.
This is an initial response to let you know we shared our customers information with our respective district manager requesting they reach out to our customer to apologize for their inconvenience and to address their complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:06/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business has been without heat all winter and without air conditioner so far all summer this summer. It has been 85+ degrees out and this business still expects their employees to work while in these conditions. It is so hot in the store that the candy on the shelves are melting. This has gotten out of hand and something needs to be done. There are elderly employees who work here with health issues and they should not have to work like this.Customer Answer
Date: 06/17/2024
1. Lansing, MI 48910
2. ****************
3. Lansing
4. MI
Business Response
Date: 06/23/2024
June 23, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: *****************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the temperature in our ************ store in *******, ***
Upon receipt of this complaint, we reached out to our Store Facilities Maintenance team and were advised they are doing their best to ensure this issue is repaired as soon as possible.
We apologize to our customer and our associates for their discomfort, and we believe this matter will be appropriately addressed.Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:06/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The dollar general at ********************************** has no ac in there store it was 90 degrees in the store yesterday. They wont come out and fix the air. Its unsafe working conditions. Its so hot in there other customers are complaining about itBusiness Response
Date: 06/23/2024
June 23, 2024
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the temperature in our Main Street store in **************, ***
Upon receipt of this complaint, we reached out to our Store Facilities Maintenance team and were advised they are doing their best to ensure this issue is repaired as soon as possible.
We apologize to our customer and our associates for their discomfort, and we believe this matter will be appropriately addressed.Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************
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