Business Profile

Discount Stores

Dollar General

Complaints

This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

532 total complaints in the last 3 years.
147 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/30/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was shopping at the H35353*****32303234H in ******, **. Store # *****, with my 13 year old daughter & 3 year old son who is autistic. My son grabbed a inflatable green ball from the toys that I intended on buying, as I was shopping my son became overstimulated & started having a meltdown, he let go of the ball & while I was holding my son trying to console him, the manager yelled that I needed to control my kids & that I was banned from the *********** was calling the cops. OVER A TOY BALL ON THE ****** The manager is obviously unstable & should not be in a manager position.
Customer Answer
Date: 05/07/2025
******************** Echola, AL. 35475
Store # *****
Business Response
Date: 05/17/2025
May 17, 2025

Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box ******
*******************

Case # ******** Customer: ****** ******

Dear Ms. ******************

Thank you for notifying us of the complaint from our customer regarding a visit to our store in ******. AL.

Upon receipt of this complaint, we reached out to the respective field management team who responded they were able to speak with our customer, apologize for her inconvenience and address and resolve her complaint. Our team said they believed our customer was satisfied with their resolution.

We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.

Sincerely,

****** ******
End User Support Supervisor | *************
**********************
Customer Answer
Date: 05/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The district manager did reach out to me & apologize on behalf of that employee. Thank you.

Sincerely,

****** ******
Initial Complaint
Date:04/30/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/27/25 Dollar General #*****, ************************************************************************ Advertised price is lower than the price I was charged. 1. SBR JERKY TERIYAKI SHELF PRICE IS 4.25 RANG UP AT 5.00. 2. COFFEEMATE KILO SHELF PRICE 7.00 RANG UP AT 8.00. CV SUGAR 4 LB SHELF PRICE IS 3.15 RANG UP AT 3.40. THIS HAPPENS TOO OFTEN!
Business Response
Date: 05/09/2025
May 9, 2025

Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************

Case # ******** Customer: ****** *****

Dear Ms. *********************

Thank you for notifying us of the complaint from our customer regarding a pricing complaint at our store in ***********, **.

Upon receipt of this complaint, we partnered with our district manager who confirmed he spoke with our customer, apologized for her inconvenience, and addressed and resolved her concern. Our district manager also reported he will visit the store to ensure all price changes are up to date and to remind the store team how to handle pricing concerns at the point-of-sale.

Our district manager said our customer was satisfied with this resolution.

We believe this complaint has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.

Sincerely,

****** ******
End User Support Supervisor | *************
**********************
Customer Answer
Date: 05/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:04/29/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was looking at my ****** account and noticed a $1.75 charge I did not recognize which was not listed in my check register, this was a week or more ago, so I immediately contacted the store to verify what the charge was for so that I could determine if it was mine or if it was a fraudulent charge as I am a prior county, state and federal employee and my information was hacked during several breaches including the *** breach. 04/12/25 Atm/debit Card Pos Debit Dg ******** S Broacentral City Ildollar-us-1.75 The manager seemed confused about how to look transactions up as she said they had a new system, then put me on hold a couple of times during our call, and was having a private conversation with a friend or coworker about something on ********* as I sat and waited almost fifteen minutes. She then claimed she would have to research it further, then asked me for the last four of my account number I used, which I felt was unnecessary, as I used to manage for ********* and know you can find transactions with amount and date. She never returned my call after a week. I then called again, the worker put me on hold then said the manager was on her break. I then called corporate and talked to *****, she was rude, unhelpful, and hung up on me, then I called back and talked to ***** and asked for a manager, he looked up prior call with ***** and after fifteen minutes of telling her all she took no notes on the screen, this is their job!!! I then told him I wanted to talk to a manager, he said he would try to find an available manager, then never came back, so after fifteen minutes on hold I decided to contact the BBB. I have never dealt with such incompetent and unprofessional, rude employees in my life!!! I simply called to find out what the items I purchased were to verify if it was my purchase or fraud, NONE of these four employees helped me!! I recommend they be fired! I have two business degrees and my parents ran a business!! I want to know the items purchased!
Business Response
Date: 05/06/2025
May 6, 2025

Better Business Bureau of ****************
Attn:***** ********
P.O. Box ******
******************

Case # ******** Customer: ****** ****

Dear Ms.********:

Thank you for notifying us of the complaint from our customer regarding a question she had connected to a visit to our store in ************, IL as well as her reaching out to our contact center.

Upon receipt of this complaint, I tried unsuccessfully to call our customer; she then tried to call me back and to date we have not had a chance to connect. At our customers convenience, if she returns my call,I will do my best to respond to her transaction question as well as address her concerns with our call center agents.

We apologize for our customers inconvenience, and we believe at this time we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.

Sincerely,

****** ******
End User Support Supervisor | *************
**********************
Customer Answer
Date: 05/07/2025

Complaint: 23251138

I am rejecting this response because: I returned three calls and left messages, and left two messages letting her know everything the complaint already states which includes all information needed to resolve my complaint! I let her know the poor customer service I received from her employees and manager, that the manager did not want to get on the phone to help me as she was "On Break" that the manager did not know how to look up a simple transaction after I gave her all information from my pen fed account, the date, the amount, even the last four numbers of my account!! I told her I am a prior government employee, county, state and federal and noticed a $1.75 charge on my Penfed account that is not recorded in my checkbook and that I was hacked during the *** breach so of course want to verify this is my purchase by them simply looking it up and telling me what was purchased. It is no wonder the workers are incompetent, when the corporate office has the same as their employees. I have managed retail many times, this is NOT a complex issue, nor is coaching or firing incompetent employees who give bad service. Perhaps you can spell all of this out for them as if they cannot provide what I asked for to you, then I will be contacting my lawyer for them to speak to in a courtroom!! Every single time I returned her call, three times, they had voicemail on. They are doing this intentionally.

Sincerely,

****** ****
Business Response
Date: 05/09/2025
May 9, 2025

Better Business Bureau of ****************
Attn:***** ********
P.O. Box ******
******************

Case # ******** Customer: ****** ****

Dear Ms.********:

Thank you for notifying us of the rebuttal from our customer related to our response to her complaint connected to a visit to our store in ************, IL as well as her reaching out to our contact center.

Upon receipt of this rebuttal, I called our customer,and I was able to apologize for any missed communication as well as research and respond to her original question regarding a purchase made at our ************ store.

I believe our customer was satisfied with this resolution. Thank you for bringing this rebuttal to our attention.

Sincerely,

****** ******
End User Support Supervisor | *************
**********************
Customer Answer
Date: 05/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:04/29/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got an email from ***** ********* district manager telling me to go to the Dollar General located @ ****************************************************************** get a $20 gift card from the manager ***** for a problem I had with one of their employees. When I was finally able to catch up with him after going into the store & calling, I relayed the story and left my name and phone # with him after he verified with Mr. ********* what I told him. This was back on April 8 2025 and I have yet to get any response back from him. It is obvious to me that ***** does not want to make good on the gift card and that I will tell everyone I know about his lack of customer service. I don't think he wants to lose a good customer like myself over a $20 gift card.
Business Response
Date: 05/09/2025
May 9, 2025

Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************

Case # ********Customer: ********** *******************************************

Thank you for notifying us of the complaint from our customer regarding an unresolved experience she had when shopping at one of our locations in *********, **.

Upon receipt of this complaint, we reached out to our district manager who confirmed our customer was contacted and the gift card referenced in her complaint was mailed to her at her request. We ask our customer to allow seven to ten business days for the card to be received.

We apologize to our customer for any inconvenience and believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.

Sincerely,

****** ******
End User Support Supervisor | *************
**********************
Customer Answer
Date: 05/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********** Twist
Initial Complaint
Date:04/22/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally raise a serious concern regarding the conduct of one of your assistant managers on store # ***** on *****************************************, Ms. ******* On multiple occasions, I have witnessed her engaging in unprofessional and condescending behavior toward clients. When customers ask simple questions, Ms. ****** repeatedly emphasizes her title in a tone that is dismissive and discomforting. This behavior creates a distressing environment for shoppers and is entirely inconsistent with the welcoming, respectful atmosphere that your establishment should be ************ is deeply troubling that this has not been addressed, especially given that this is not an isolated incident. The behavior in question undermines the customer experience and reflects poorly on the organization.I urge immediate corrective action to ensure that all clients are treated with the respect and courtesy they deserve. If this matter is not addressed promptly and professionally, I will have no choice but to escalate the issue by notifying relevant external parties, including media outlets, to bring attention to this ongoing concern.Thank you for your immediate attention to this matter.Sincerely,**** ******
Business Response
Date: 04/24/2025
January 15, 2025

Better Business Bureau of ****************
Attn: ***** McIntosh
P.O. Box ******
*******************

Case # ******** Customer: **** ******

Dear Ms. *********************

Thank you for notifying us of the complaint from our customer regarding an in-store experience while visiting our store on ***************** in *******, **.

Upon receipt of this complaint, we forwarded the information to the respective district manager who responded he was able to reach out to our customer to address her concerns and to ensure her that proper training, and guidance will be covered with the team member in question as well and the store manager and other members of the store team. Our district manager also said our customer expressed her appreciation for his call.

We apologize to our customer for any inconvenience and believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.

Sincerely,

****** ******
End User Support Supervisor | *************
**********************
Business Response
Date: 04/24/2025
April 24, 2025

Better Business Bureau of ****************
Attn: ***** McIntosh
P.O. Box ******
******************

Case # ******** Customer: **** ******

Dear Ms. *********************

Thank you for notifying us of the complaint from our customer regarding an in-store experience while visiting our store on ***************** in *******, **.

Upon receipt of this complaint, we forwarded the information to the respective district manager who responded he was able to reach out to our customer to address her concerns and to ensure her that proper training,and guidance will be covered with the team member in question as well and the store manager and other members of the store team. Our district manager also said our customer expressed her appreciation for his call.

We apologize to our customer for any inconvenience and believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.

Sincerely,

****** ******
End User Support Supervisor | *************
**********************
Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this rug the same day I followed the instructions on how to wash it. The rug came out destroyed foam pieces everywhere and I was unable to dry it for this reason. I emailed the manufacturer and they told me to reach out to the store. I emailed dollar general and sent them the proof and they never answered. I called them and they told me I would have to go back to the store and bring the item to return it. The item was soaking wet and foam was all over and I took pictures so I thought that was enough proof. They offered me no solution and had me answer all these questions for absolutely no reason. Id like a refund. The carpet is destroyed and I threw it out for that reason. Ive never heard of a company wanting an opened soaking wet rug back that was falling apart.
Customer Answer
Date: 04/22/2025
************************
**********, ** 19365
*************
*****************
Business Response
Date: 05/05/2025
May 5, 2025

Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************

Case # ******** Customer: ******* ******

Dear Ms. *********************

Thank you for notifying us of the complaint from our customer regarding a product she purchased at our store in **********,***

Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for her inconvenience and to arrange for her to return to the store for a full refund. Our district manager said our customer expressed her satisfaction with this resolution.

We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.

Sincerely,

****** ******
End User Support Supervisor | *************
**********************
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It started back in February. Not sure what day. But the store manager did not put the product in my bag. And almost every time she checks me out stuff comes up missing. So I was checking my bag as I got out of the store walking to my car. 1 product was not in my bag. I did not even leave the parking lot. I look around to make sure I didn't drop it on the ground. It was not on the ground or my car. But it is on My receipt . So I then proceeded to go back into the store. But when I go back in she is not there. Its a man. So I say hey man the lady forgot my soap. He looks around the cash register. I look where she was checking me out. It was not there. So then he proceeded to ask the store manager. Who had just checked me out. She then says "i put it in the bag.its in the bag. I say well where is it then because it is not. Also she has an attitude as soon as the man asked. And she says I put it in there. Im not giving you free soap. And was saying that I was trying to steal more soap. I say I'll go get the bag it is in the car. I didn't even leave. She yells no I put it I. There. Then As she proceeded to go to the cash register. And amazing it was there. She then says im only apologizing because it was on the counter. Then I start to say something and she goes drop it. And im about ready to be mean. So I just leave the store with my product. Which is bar of dove soap. Then just 2 days ago I get banned from the store because I told 1 of the employee that I'm pretty sure she was trying to steal it. And I did say also she was acting like a Bh towards me because she was mad at him. For being on his phone the night before. She had literally going off on him in the middle of the store. The morning this happened. Also she has a real bad attitude. Any time i went in that store she was yelling at the employees. And customers alike. Now I sent in a complaint at dollar general. But I have not heard from them.
Customer Answer
Date: 04/23/2025
The store is *****************************************************************************************
Customer Answer
Date: 04/29/2025
I did leave what rhe store location is.
Customer Answer
Date: 04/30/2025
It was not even 5 days.
Business Response
Date: 05/10/2025
May 10, 2025

Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box ******
******************

Case # ******** Customer: ******* *****

Dear Ms. ******************

Thank you for notifying us of the complaint from our customer regarding a visit to one of our locations in *********, **.

Upon receipt of this complaint, we partnered with our district manager who tried several times to reach our customer via phone and text. Unfortunately, when she called, she received the message indicating the customer was not receiving calls at this time and afterwards she tried to text our customer twice. To date, she has not received a response, so she is reaching out via email.

We believe currently we have done our best to contact our customer to address her concerns.Should our district manager have the opportunity to speak with our customer we will send an additional reply to this complaint. Thank you for bringing this matter to our attention.

Sincerely,

****** ******
End User Support Supervisor | *************
**********************

Business Response
Date: 05/10/2025
May 10,2025

Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box ******
*******************

Case # ******** Customer: ******* *****

Dear Ms. ******************

Thank you for notifying us of the complaint from our customer regarding a visit to one of our locations in *********, **.

Upon receipt of this complaint, we partnered with our district manager who tried several times to reach our customer via phone and text. Unfortunately, when she called,she received the message indicating the customer was not receiving calls at this time and afterwards she tried to text our customer twice. To date, she has not received a response, so she is reaching out via email.

We believe currently we have done our best to contact our customer to address her concerns. Should our district manager have the opportunity to speak with our customer we will send an additional reply to this complaint. Thank you for bringing this matter to our attention.

Sincerely,

****** ******
End User Support Supervisor | *************
**********************

Customer Answer
Date: 05/23/2025
I have been in contact with the person in charge of the store. I am not satisfied. I have been trying to talk to them I keep calling then she says she has to call back and she does not. Then I call again she says she is in a meeting or on back roads. She has not told me anything. Or tried to contact me again. Also she will not give to me in writing that I am no longer trespassed. She says she can't legally because I wasn't by the cops. And ever since I said this she said she would call me back and it's pretty much been silent. Or I can't talk right now. Can I call you back.
Customer Answer
Date: 05/26/2025
I have been in contact with the person in charge of the store. I am not satisfied. I have been trying to talk to them I keep calling then she says she has to call back and she does not. Then I call again she says she is in a meeting or on back roads. She has not told me anything. Or tried to contact me again. Also she will not give to me in writing that I am no longer trespassed. She says she can't legally because I wasn't by the cops. And ever since I said this she said she would call me back and it's pretty much been silent. Or I can't talk right now. Can I call you back.
Business Response
Date: 05/31/2025
May 31,2025

Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box ******
*******************

Case # ******** Customer: ******* *****

Dear Ms. ******************

Thank you for notifying us of our customers rebuttal to our response regarding her visit to one of our locations in *********, **.

Upon receipt of this rebuttal, I partnered with our district manager who confirmed she has spoken with our customer, apologized for her in-store experience, and confirmed she has appropriately coached the store associate referenced in this complaint.Our district manager also assured our customer that she was not banned, adding that she was invited and welcome to continue to shop at this location.

We believe this rebuttal has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.

Sincerely,

****** ******
End User Support Supervisor | *************
**********************

Customer Answer
Date: 06/02/2025
They never actually met me down at the store or anything to that nature. I have been trying to contact the district manager. I am not getting any response.
Customer Answer
Date: 06/02/2025
Also she said that I would get a dollar general gift card. For all this and they have giving nothing no response.
Customer Answer
Date: 06/20/2025
No one has contacted me at all.
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the second time that this location (************************************************************************************) has closed ten minutes earlier than its listed time.
Business Response
Date: 04/13/2025
April 13, 2025

Better Business Bureau of ****************
Attn: ***** McIntosh
P.O. Box ******
*******************
Case # ******** Customer: ***** *****
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding a visit to our store in ***************, *********
Upon receipt of this complaint, we partnered with our district manager who tried unsuccessfully to reach our customer at the phone number and email address included in their complaint and when they respond he plans to apologize for their experience and to address and resolve their complaint.
We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JM
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/13/2025 I was in the store and I asked the employee, *****. How could I send money to my son who needed 100$. She told me that I could purchase an ***** gift card and use ***** Cash to transfer the funds, stating that it for everything ***** . I purchased the card and once loaded I found out that that couldnt be done. I attempted to get a refund because she had given me the wrong product/ information. I was later informed that if I could contact ***** and get them to remove the funds from the my account they would give me a refund. After speaking with ***** they removed the funds from my account back to the card. I have since tried to get my refund but I am told that I will have to speak the the district manager, I have received this information from the store and the corporate office representative. I have yet to receive a call. Would like to get this issue resolved.
Customer Answer
Date: 03/28/2025
************************************
Business Response
Date: 04/06/2025
April 6, 2025

Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************
Case # ******** Customer: ****** ******
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding a card purchased at our store in
Upon receipt of this complaint, we partnered with our district manager who tried unsuccessfully to reach our customer at the phone number and email address included in their complaint and when they respond she plans to apologize for their experience and to address and resolve their complaint.
We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JM
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/24/25 I purchased a 12oz bag of "Clover Valley Peanut Butter Filled Pretzel Bites" with the following UPC ************ at Dollar General store #***** on ************************************************************ for the price of $4.14. Upon opening the bag I noticed most of the pretzel bites were crumbled and damaged and not in their original shape. On the bag there is a "100% Satisfaction Guaranteed if you are not satisfied with the product for ANY reason, please call us so we can make you 100% satisfied at **************. A few days later I called the number and spoke with an operator named *****. She gave me a case #******* and stated that they would reach out to me in 2-3 days. I never received a call or Email from this company in regards to my complaint. I again called and spoke with an operator named ***** and he informed me that someone would be reaching out to me, but again no one reached out to me. I called one last time on January 11 and spoke with an operator named ********* and explained my frustration and she told me they were reviewing my case and someone would reach out to me. I still have not received any communication from this company that supposedly guarantees "100% satisfaction for any reason." This is unacceptable to offer a guarantee on a product and not honor the guarantee.
Business Response
Date: 04/03/2025
April 3, 2025

Better Business Bureau of ****************
Attn: ***** ********
P.O. Box ******
*******************
Case # ******** Customer: **** *****
Dear Ms. *********************
Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in ******, ************
Upon receipt of this complaint, we partnered with our district manager who tried unsuccessfully to reach our customer at the phone number and email address included in their complaint and when they respond he plans to apologize for their experience and to address and resolve their complaint.
We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************
~JM
Customer Answer
Date: 04/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****

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