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Business Profile

Discount Stores

Dollar General

Complaints

This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dollar General has 2528 locations, listed below.

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    Customer Complaints Summary

    • 532 total complaints in the last 3 years.
    • 147 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into the store and purchased $64 worth of items. I found a better price on most items the next day and went back to return the items I bought from dollar general. I even had a receipt. I was told because the ink on my receipt became faded I could not return the items. I paid with a card and all transaction in for was available but I was refused a return by Miles. I uploaded the receipt and I should not be held responsible for the store using poor ink. I paid with a card and never even removed the items from the bag.

      Customer Answer

      Date: 03/28/2025

      The store is located at

      *************, 

      Jenks Oklahoma 74037 

      Business Response

      Date: 04/01/2025

      April 1, 2025                 

      Better Business Bureau of ****************
      Attn: ***** ********
      P.O. Box ******
      *******************
      Case # ******** Customer: Yteshe ********
      Dear Ms. *********************
      Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in *****, *********
      Upon receipt of this complaint, we partnered with our district manager who tried unsuccessfully to reach our customer at the phone number and email address included in their complaint and when they respond he plans to apologize for their experience and to address and resolve their complaint.
      We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
      Sincerely,
      ****** ******
      End User Support Supervisor | Customer Care
      **********************
      ~JM

      Customer Answer

      Date: 04/01/2025

      The company lied in their last message. They called once and I missed it and attempted twice to return the call and was told I would be given a call back but received no further response and no one apologized or tried to fix the situation! I was sent an email to which I responded and no response was given back. I am providing proof of them only calling once and me attempting to call back but the manager text and said he would call back and then never did and forwarded my call to voicemail the second time. I also responded to his email and received no response or apology, and I dont want an apology I want to return these items! 

      Business Response

      Date: 04/11/2025

      April 11, 2025                 

      Better Business Bureau of ****************
      Attn: ***** ********
      P.O. Box ******
      *******************
      Case # ******** Customer: Yteshe ********
      Dear Ms. *********************
      Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in *****, *********
      Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
      Thank you for bringing this matter to our attention.
      Sincerely,
      ****** ******
      End User Support Supervisor | Customer Care
      **********************
      ~JM

      Customer Answer

      Date: 04/20/2025

       
      Complaint: 23095823

      I am rejecting this response because:
      ***** the district manager reached out and said I could get a refund that day 4/10/25 but not to go up to the store until he text me because he had to call and find out who the night shift person was. I have received no more communication since that day. I have the items unopened/clean and want a refund. 
      Sincerely,

      Yteshe ********

      Business Response

      Date: 04/28/2025

      April 28, 2025                 

      Better Business Bureau of ****************
      Attn: ***** ********
      P.O. Box ******
      *******************

      Case # ******** Customer:Yteshe ********

      Dear Ms. *********************

      Thank you for notifying us of our customers rebuttal to our response to her complaint regarding a return she wished to make at our store in *****, *********

      Upon receipt of this rebuttal, as our previous ***** district manager is no longer in place, we partnered with our new ***** district manager who reached out to our customer to apologize for her inconvenience and to assure her this return will be processed as soon as she was able to return to the store.  

      Our district manager said our customer expressed her satisfaction with this resolution.

      We believe this rebuttal has been appropriately addressed and resolved. Thank you for bringing this rebuttal to our attention.

      Sincerely,

      ****** ******
      End User Support Supervisor | Customer Care
      **********************

      Customer Answer

      Date: 04/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Yteshe ********
    • Initial Complaint

      Date:03/17/2025

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today and certain dollar general at ****************************************, I try purchasing items via digital coupon. Coupon didn't work. Tried calling corporate all they had was repeatedly say that without the transaction they can't compensate. I'm not looking for compensation. I just wanted the coupon fixed. So had to be more blunt on telling them to stop repeating and take me to someone who can help. None of that worked either. The store at ********************************************************************** and I have a history of that system malfunctioning, which in the end I revoke transaction including digital purchase, but the times before was on the paper coupons. Same requirements, $5 off $25. Just the only difference is the physical and digital coupon. The agent was testing my patience by repeating rather than help, not even transfer me to someone else. I need help for coupon fixture rather than just wait for equivalence of a rebate. Some of those calls were different but managed. But as for both types of coupons out total of at least $10 savings but revoked orders via physical coupons. When scanning for even attempted redemption would make them useless.

      Business Response

      Date: 03/25/2025

      March 25, 2025                 

      Better Business Bureau of ****************
      Attn: ***** ********
      P.O. Box ******
      *******************
      Case # ******** Customer: ***** *******
      Dear Ms. *********************
      Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in *********, **************
      Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
      Thank you for bringing this matter to our attention.
      Sincerely,
      ****** ******
      End User Support Supervisor | Customer Care
      **********************
      ~JM

      Customer Answer

      Date: 03/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******
    • Initial Complaint

      Date:03/14/2025

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited a local Dollar General, store #***** on 3/12/25 at approximately 10:30 am and had the following experience. I found a cart full of Christmas carryover Ferrero Collection candy (12 piece) it rang at a discounted price in the app so I put all 24 boxes in my cart. The manager approached a bit later saying those were ringing full price at the register. Said she knew this because a couple of other shoppers had attempted to purchase them earlier. When I was finished shopping, and checked out at 11:36:28, my total for just the one box I bought was 1.95. Upon returning home and looking at my receipt I realize that the candy the cashier rang up was for the much smaller 3 piece Ferrero not the box I bought. Upon returning to the store all the discounted candy that I had left there was gone, of course, so was the early shift that waited on me. I was given my money back for the price difference, that is not the issue. I believe that your employee (a manager) didn't want to sell me that candy at that price and violated your own ethics code for integrity. I made a report with Dollar General on the afternoon of 3/12. As of this writing I have not received any response from your company. Pictures of my cart, receipt and the upc code discrepancies are attached. I look forward to hearing your resolution to this issue. Thank you.

      Customer Answer

      Date: 03/17/2025

      Dollar General

      ******************

      ***********,  ****

      45504

      Business Response

      Date: 03/26/2025

      March 26, 2025                 

      Better Business Bureau of ****************
      Attn: ***** ********
      P.O. Box ******
      *******************
      Case # ******** Customer:******** ******
      Dear Ms. *********************
      Thank you for notifying us of the complaint from our customer regarding pricing concerns at one of our stores in ***********, ***
      Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
      Thank you for bringing this matter to our attention.
      Sincerely,
      ****** ******
      End User Support Supervisor | Customer Care
      **********************
      ~JM

      Customer Answer

      Date: 03/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******
    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep over charging me for the same products and still haven't updated or changed any pricing throughout the store. They don't even change the price for you at the register. I get that you cannot have everything perfect but I have given them ample amount of time to update pricing. If they can't do that, take the prices down altogether so at least you're not being deceiving. This is beyond false advertising. I may have to consult an attorney about this problem, not just for me but for all who shop there. I have all kinds of receipts showing wrong prices were charged.

      Customer Answer

      Date: 03/14/2025

      Dollar General

      ******************

      roanoke, VA 24012

      Business Response

      Date: 03/18/2025

      March 18, 2025                 

      Better Business Bureau of Middle *********
      Attn: ***** ********
      P.O. Box ******
      *******************
      Case # ******** Customer: ***** *******
      Dear Ms. *********************
      Thank you for notifying us of the complaint from our customer regarding pricing concerns at one of our stores in *******, *********
      Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
      Thank you for bringing this matter to our attention.
      Sincerely,
      ****** ******
      End User Support Supervisor | Customer Care
      **********************

      ~JM

      Customer Answer

      Date: 06/01/2025

      This store is still over charging customers for products they have listed as a different price on the shelves. I have receipts dating back to 2023 showing this. The last complaint I made on this store, the manager contacted me and said she was going to send me a gift card, I never received it. She also stated she was going to come into the store and make sure they are updating the prices and stocking, doesn't seem that this happened either. I nor anyone else should have to remind you what you should be charging considering most of the time you can't even see the price it rings up you have to check the receipt afterwards. Dollar General has already been sued for this and still haven't changed. I can take call these receipts to an attorney as well, they are blatantly stealing from consumers, to make matters worse they are doing in a poor economy right now when people are barely surviving now anyways.

      Business Response

      Date: 06/07/2025

      June ******               

      Better Business Bureau of Middle Tennessee
      Attn: ******* Sharp 
      P.O. Box ******
      *******************

      Case # ******** Customer:***** *******

      Dear Ms. ******************

      Thank you for notifying us of the additional information submitted by our customer connected to her previous complaint regarding pricing at one of our stores in *******, ***

      Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for her inconvenience and to address her concerns. Unfortunately, she was unable to reach her, and she was unable to leave a voicemail; however, she has also tried to reach her via email and when our customer returns her message, she hopes to be able to resolve her complaint.

      In addition, our district manager has confirmed the store has completed all price changes and they are conducting audits ********* addition, our store manager has coached all associates on how to adjust any prices to ensure our customers are taken care of.

      We are confident we have done our best to address and resolve this additional complaint. Thank you for bringing this matter to our attention.

      Sincerely,


      ****** ******
      End User Support Supervisor | Customer Care
      **********************

    • Initial Complaint

      Date:03/13/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Location: ********************************** - Store# **** I bought a ****** Play card from them- March 11, 2025. I tried to use it and the money was gone from the card. I took it back and left it for the manager. They said the money is on the account and they gave me ******&#**;s phone number of ************. I tried to call them and got a recording. The corporate office of H3233**30373732383236H is ************ and I didn&#**;t get through to anyone. I have been calling them since March 12th and they put me on hold and hang up on me. I would like to get this exchanged for an Apple card.

      Business Response

      Date: 03/25/2025

      March 25, 2025                 

      Better Business Bureau of ****************
      Attn: ***** ********
      P.O. Box ******
      *******************
      Case # ******** Customer: **** ***
      Dear Ms. *********************
      Thank you for notifying us of the complaint from our customer regarding a card purchased at our store in *************, *********
      Upon receipt of this complaint, we partnered with our district manager who tried unsuccessfully to reach our customer at the phone number / email address included in their complaint and when they respond she plans to apologize for their experience and to address and resolve their complaint.
      We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
      Sincerely,
      ****** ******
      End User Support Supervisor | Customer Care
      **********************

      ~JM

    • Initial Complaint

      Date:03/13/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/1/25 I visited the store for a Clearance sales event. For the event 3 sections of the store offered clearance items. The *********** section offered 70% + 50% off 2 other sections offered a price list + 50% off. I purchased from all 3 sections. I went to cash out and informed cashier all items was from the clearance sections. **** another cashier informed cashier prices was only 50% off. I explained to her prices was incorrect as she bagged. I retrieved 2 pages of prices for cashier. I was told items such as Lego sets wasn't on clearance. I walked around the store with ****. and showed the clearance sections along the prices listed for such items and all the items in my cart was only from the clearance sections. Again items was rung up for 50% off. I informed again the prices was deceptive and in NYS it was incorrect pricing. 2 other customers was online with a large purchase I didn't want to hold up other customers they was cashed out. At this time at 10:05 **** informed me that store closed at 10 pm and my purchase wouldn't be allowed. I told him I was a loyal customer and his deceptive prices was unlawful. I asked his name and again I was asked to leave store I informed him I would leave after I wrote down events of non sale and I would infact contact corporate of his demeanor and deceptive prices. I contacted corporate by email 3/3/25 for a total of 3 times during the week finally received answer for my contact number for a district manager to follow-up with me as of this date no calls or emails from corporate office.

      Customer Answer

      Date: 03/14/2025

      Store location  Dollar General 

      ****************

      ********************

      ************

      Business Response

      Date: 03/22/2025

      March 22, 2025                 

      Better Business Bureau of ****************
      Attn: ***** ********
      P.O. Box ******
      *******************
      Case # ******** Customer: ***** *******
      Dear Ms. *********************
      Thank you for notifying us of the complaint from our customer regarding pricing concerns at our store in **********, *********
      Upon receipt of this complaint, we partnered with our district manager who tried unsuccessfully to reach our customer at the phone number and email address included in their complaint and when they respond he/she plans to apologize for their experience and to address and resolve their complaint.
      We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
      Sincerely,
      ****** ******
      End User Support Supervisor | Customer Care
      **********************
      ~JM

      Customer Answer

      Date: 03/27/2025

      I received a email from Mr. ***** ***** with his contact information. I left a message for him along with an email outlining the prices and non service on 3/1/25 today 3/27/25 for follow up.

      No one has tried to call me from Dollar General not sure about ******** Marrow comment stating this? After 3 email attempts on my end to the corporate office I received a request for my phone number. Which again no contact nor email. That's when I connected with BBB for follow up. 

      Hopefully Mr. ***** will contact me regarding the situation. I will no longer try to make large purchases at this location and really make a point to shop at other locations.

      Thank you for your contact,

      ***** Jackson 

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was over charged the price of something that was on sale. I went back to get a refund 3 days later and manager of store got extremely hateful and threw me out of the store and threatened to call the police. I had the original receipt and showed him then he went to where the items are stocked on the shelf and ripped off the price tags that were displayed and then he proceeded to tell me those items went off sale weeks ago. He also wanted to know where the items were and that I should have brought them back with me. The items were all food items and I told him I ate them. Then he got really cocky and told me again that the sale was over. I told him that wasn't my problem and then he told me to get out of his store...several times...and I kept telling him I just wanted a refund on the over charged amount. He told me to leave and he was calling the police. The twinkies and danish was supposed to be on sale for 2/$6.00 and the Cheez-its were also on sale for 3/$6.00.

      Customer Answer

      Date: 03/13/2025

      The store location is in *******, ******. The address is ************************************************

      Business Response

      Date: 03/14/2025

      March 14, 2025                 
      Better Business Bureau of Middle *********
      Attn:******* Sharp 
      ******* ******
      ******************

      Case # ******** Customer: ******* ******

      Dear Ms. ******************
      Thank you for notifying us of the complaint from our customer regarding a negative experience at our Chanute, ** location.
      Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
      We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
      Sincerely,
      ****** ******
      End User Support Supervisor | *************
      **********************
      ~JM
    • Initial Complaint

      Date:03/10/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your system is not honoring the 5$ off 25$ dollar minimum order. The cashier said this has been happening for a while now, and she will be written up if she overrides the system and takes the 5$ off. This is fraud.

      Customer Answer

      Date: 03/10/2025

      Dollar General 

      ****************

      albia, Iowa 52531

      *************

      Business Response

      Date: 03/18/2025

      March 18, 2025                 
      Better Business Bureau of Middle *********
      Attn: ******* Sharp 
      P.O. Box ******
      *******************
      Case # ******** Customer: *** ******
      Dear Ms. ******************
      Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in
      *****, *****
      Upon receipt of this complaint, we requested more information from the customer. Once we received the requested information, we partnered with our district manager who tried unsuccessfully to reach our customer at the phone number / email address included in their complaint and when they respond he/she plans to apologize for their experience and to address and resolve their complaint.
      We believe we have done our best to address this complaint. Thank you for bringing this matter to our attention.
      Sincerely,
      ****** ******
      End User Support Supervisor | Customer Care
      **********************
      ~JM
    • Initial Complaint

      Date:03/10/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On a recent visit to dollar general located at *************************** *****************, AR ***** at 4:45-4:50pm on 03/07/2025. My wife entered the store to get us drinks and use the restroom after hiking at the ************ which is only a couple miles away. She was told she had to be a customer to use restroom. You can likely check our last numbers of our debit cards and see we shop at dollar general almost daily as it is one of the closest stores to our house where going to grab a drink and a snack is regular in a rural town. She went to restroom where the employee noticed her see someone left door open and then proceeded to continuously knock on door telling her to leave and get out of restroom or she would open door on her. This was highly inappropriate and should be taken care of. The employee then proceeds to tell her she is not allowed back in the store. Did not give her a chance to buy anything and we left without further incident. I teach at the local college close by and shop at this store occasionally but we can stay away as requested which costs the company money. We spend thousands in dollar general stores across the country and people do not need to treat others like this. We have never had incident at any of the other stores and the local store to use would recognize us by name. If this woman had seen us leave she would have seen new car plates on the vehicle and known we were not there to steal anything and in fact even donate to the foundations they are collecting for during times throughout the year. We could likely get the regional managers number and have this taken care of but she let it go and I didnt.

      Business Response

      Date: 03/13/2025

      March 13, 2025                 
      Better Business Bureau of Middle *********
      Attn: ******* Sharp 
      P.O. Box ******
      *******************

      Case # ******** Customer: **** ********

      Dear Ms. ******************
      Thank you for notifying us of the complaint from our customer regarding a negative experience at one of our locations in *****************, ***
      Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
      We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
      Sincerely,
      ****** ******
      End User Support Supervisor | *************
      **********************
      ~JM
    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12:23/2024 Bought a gift card from General Dollar in ********* In ***** . It was a gift card for Dicks Sport Store for ***** Given as gift for Christmas . When grandson went to use it had no money on it !!! What an embarrassment to him and to me !!! Took the card and receipt back to the store and the y said they could do anything about it . And would contact the area may of General Dollar to contact me gave them my phone number !! Weeks never hear from them . Sent a copy of Rey and card to General Manger for help ! Did get a email and agreed that the money should be returned in cash or return to my depot card !! Took it back to store as instructed and they still would not help me and showed them the email!!! Since that time Ive head that they had several people come in with the same problem and one had bought ****** in cards there ! Im not blaming anyone at the store!! But there is a problem with machines or something !!! No 50.0o is not much but the way it has been handled is a Big Problem !!! All I want is my money back and Ill never buy a card there again ! Thank you in advance for your help !!

      Customer Answer

      Date: 03/10/2025

      General Dollar   ********* In *****

      Customer Answer

      Date: 03/23/2025

      I need more time !!  Sorry I have had very sick family members ! The store were I bought the gift card for Dicks was at General Dollar in *********  46065 Its the only General Dollar in this small town !! Would you please reopen this account . Especially since we werent the only ones affected! Thank you ***** ****** !!  Respond to ***** ****** at ******************************* 

      Customer Answer

      Date: 03/24/2025

      Needed more time to reply . Had family illness !! We have sent all the information they ask for . General Dollar in ********* In. On *********** Only one  in this small town !!! *****  ******     Email    *******************************.   waiting to hear from you ! 

      Business Response

      Date: 03/28/2025

      March 28, 2025                 

      Better Business Bureau of ****************
      Attn: ***** ********
      P.O. Box ******
      *******************
      Case # ******** Customer: ***** ******
      Dear Ms. *********************
      Thank you for notifying us of the complaint from our customer regarding a card purchased at our store in *********, ********
      Upon receipt of this complaint, we partnered with our district manager who reached out to our customer to apologize for their inconvenience and to address and resolve their complaint.
      Thank you for bringing this matter to our attention.
      Sincerely,
      ****** ******
      End User Support Supervisor | Customer Care
      **********************
      ~JM

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