Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 529 total complaints in the last 3 years.
- 146 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase on July 14th 2023 in the amount of $91.68. The cashier stated that the debit machine was having issues and transaction needed to be ran again. It charged twice for the same transaction. I have been after them for a refund of the double charge since July 17th 2023, and they still have refused to give my money back. They keep lying to me, hanging up on me, telling me three days, telling me by end of day and I still have not received my refund! They have my info for fefund it's in there system they see it and acknowledge it's there, but won't give me my money. They are stealing from me.
Business Response
Date: 08/13/2023
August 13, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding being charged twice for a transaction made at our location in *******, **.
Upon receipt of this complaint, I contacted our payment services team and was advised the second charge was credited to our customers account on 7/26/2023. As our customer states this credit has not appeared on his account, our payment services team has requested the *** number so we can provide this information to our customer and he in turn can provide this number so his bank can track the refund. As soon as we receive this information, we will share it with our customer.
We are confident we are doing our best to investigate and resolve our customers complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 08/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:08/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today august 3 sale says 4 bottles 2 liter pepsi $5 I was at the ************* ********* store at 8 AM when opened. manager says we have NO PEPSI I said can i get coke in its place she said No. .By the way this store has a new manager each week there is clearly a problem some where,I also called Dollar general customer care. the guy said its often the manufactures fault if no product.Problem is POOR planning by someone with dollar general.Customer Answer
Date: 08/15/2023
The sale 3 day sale started at 8Am august 3rd. I WAS AT THIS STORE 8AM AUGUST 3RD...Call the manager and ask her. i am sure she remembers me. I was not happy. There was ZERO. None.Nothing for papsi 2 liter bottles at this store. I looked,, the manager looked. So i dont want a hear about all this reasons you cant provide what you offered. . You could care less. Its called POOOR planning by your people. There is a new manager in this store every week. because no one wants to work for dollar general. because of many reasons. this is only one of them. Poor planning.Business Response
Date: 08/17/2023
August 17, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding advertised product availability at our store in *************, WI.
Although the disclaimer in ********* and online advertising reads: All styles and colors shown may not be available in all stores and brands may vary by store. Early sell-out possible on special purchase and bonus pack items, and quantities may be otherwise limited, we have asked our district manager to reach out to our customer. Our district manager has since responded she has tried to reach our customer, leaving her name and number and to date she has not received a return call.
We are confident we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 08/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:07/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a pack of cheese from the Dollar Store Bear Creek store ***** ******** ** . The date of purchase was 7/25/23. I opened the cheese and it smelled terrible and tasted worse. I thought maybe my cat would eat it. Absolutelly not! Anyway, I returned the cheese with receipt the next day.and requested a refund. They said I had written a check which I did it had already cleared the bank. Then *****, the employee said she would have to call someone. She then said I could get some more cheese. I did not want another package of that cheese. I wanted a refund. I then requested the coporate office to file a complaint. I called the office filed the complaint I was promised a call the next day. I called corporate back they then say I would receive a call the following day. The other manager from the other Dollar Store called me but said he could not refund the money because the manager at that store on Bear Creek would have to help me. She has of yet has not called me. Any other business would have simply provided a refund when I first returned the item. The item was only $1.25 but I want my refund. I feel the way this was handled has been totally unprofessional. I have been an excellent customer at that store for many years. I want my refund. I have my receipt. Corporate number ************** and the complaint file number *******,Business Response
Date: 08/02/2023
August 2, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in ********,**.
Upon receipt of this complaint, I shared the information with our respective district manager who reports our customer was able to receive a refund for her purchase and our store team has been retrained on how to address this type of situation going forward.
With our apology to our customer, we are confident this has been appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:07/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over charged by $300 and manager refuses to refund amount. Already spoke with the company and they refuse to refund even though they acknowledge the over change. Charged $304.95 but store has no record of that amount. No refund to date. This has been going on since March 2023. Case number with dollar general is **********.Business Response
Date: 08/10/2023
August 10, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ********** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a purchase made our store in *****, ** in February 2023.
Upon receipt of this complaint, we were able to locate the transaction and determine a $300 card was purchased, we then reached out to our third-party vendor who confirmed this card was purchased 2/6/2023 and later redeemed. If our customer feels she did not make this purchase, she needs to dispute this transaction with her bank. If she feels she did not make the purchases using the $300 card purchased, she needs to call the number on the back of the card.
We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:07/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out to their customer service last year as three lounge chairs had been recalled. I was told to send pics through email proving that I had sliced the fabric, rendering the chairs unusable so that no injuries could take place. It was confirmed on 6/14/22 that my chairs were in fact recalled as they had received my pics and the company was deciding how to resolve the recall issue. Over the last year I sent several followup emails with little to no response. Finally on 5/27/23 I received a response to my email that they had mailed out $75 gift card to me on 7/22/22. I wrote back that I had never received them. I even called customer service to explain to an actual person what was going on and they said I needed to email *************************. I told them I already had and she had not responded. She is the ******** Care supervisor. I have documented every time I emailed them and each of their automated or actual responses. I put all of this in a document and email ****** so that she could get the full story of all I had done to get this resolved. I told her if this was not resolved within the week, I would be contacting BBB. I heard right back from her that she had ordered new cards that should arrive in her office on 6/26/23 and she should be able to mail them out the next day. I was on vacation in July thinking when I returned home they should be here. I still have not received them. I sent a followup email to her on 7/18/23 letting her know that I still have not received them and I have gotten no response back. At this point I am beyond frustrated. Here is a link to my documentation: ******************************************************************************************************Business Response
Date: 08/20/2023
August 20, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer:*********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding compensation for three chairs that had been recalled.
Before this complaint was received the gift card referenced had been mailed and had been returned with no explanation as undeliverable, at which time with our apology a replacement card was sent, and we have a truly kind email from our customer confirming her card has been received.
We are confident this complaint was addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 08/31/2023
Somehow I missed that you all were waiting on a response to me. I am happy to report that this issue has been resolved. Dollar General finally sent me the $75 gift card. Thank you so much!Initial Complaint
Date:07/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
7/23/23 I made a purchase in the amount of $92.73 when I made it home my wash detergent busted because the handles on the bag broke I called the business to ask for a replacement no one answered so I proceeded to go back to the place of business the cashier called her assistant manager that informed her that she should call the manager the manager then rudely states thats not our problem terrible customer service and very unprofessional and I did contact their corporate office because I would like a refund I spent almost $20 on some detergent that busted because of their cheap packagingBusiness Response
Date: 07/24/2023
July 24, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *******************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a purchase made at one of our locations in *********, **.
Upon receipt of this complaint, I confirmed after our customer had also reached out to our call center, her issue has been resolved.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:07/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
transaction date 7-19-2023 ...... $100.00 for amazon gift card ,called amazon customer service,was on phone 40 minutes they didnt resolve problem (invalid claim code) they said go back to dollar general,dollar general says as long as my reciept says i paid $100.00 on reciept it verifies i paid for gift card and to call amazon back........( i can see were this is going).........im out one hundred dollars cash. now what am i going to do ,everybodys pointing fingers at each other trying to pass the blame,,,,,,,,,,i dont no who is the one responsible here,,,,,my e-mail ***************** ,,,,,thanksBusiness Response
Date: 07/22/2023
July 22, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box 198436
*********, ** 37219
Case # ******** Customer: *****************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a card purchased at our store in *******
Upon receipt of this complaint, I reached out to our customer for more information,and he responded this issue had been resolved.
We are confident with our customers confirmation he is satisfied with this resolution. Thank you for bringing this complaint to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:07/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/25/23 at approximately 6pm, I went into this Dollar General as I was visiting my hometown and wanted some flowers to place on my father's grave for his birthday. There was a Caucasian woman working the register wearing a black tunic shirt- no name tag, blond short hair in somewhat of a pixie, with a cigarette behind her ear who provided unprofessional customer service and threatened to call the police on me because I asked her to greet me. The lead/ supervisor ******** did nothing about the situation, nor addressed it. I have contacted Dollar general corporate twice to address this, on 6/26/23 @ approx. 1:10pm (spoke to ******* ( case # CCS0211105) and never received any follow up regarding the incident. Called again on 07/06/23 2 approx. 4:10 pm, (spoke to ******- gave a new case # of *******) and still have not received any follow-up regarding this incident after being promised a call from a general manager on the next day (which would be Friday).Business Response
Date: 07/21/2023
July 21, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to our store in McClennanville **.
Upon receipt of this complaint, I shared the information with our respective district manager who has reached out to our customer and reported our customer was satisfied with the contact by our district manager.
We are confident we have addressed our customers concern. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 07/25/2023
Complaint: 20309861
I am rejecting this response because: I want to ensure that this was addressed and that continued training has been executed regarding the 2 individuals involved in this incident. Due to the threat of calling the police on me when I posed no threat to the business or employee, nor was I yelling, using profanity nor being disorderly, rather simply expected a greeting which is a form of customer service, as expected in patronizing this business, this could have escalated into a circumstance of legal and/or criminal ramifications. Furthermore I had to followup with corporate twice and then contact the BBB to be heard. If the District Manager can verify that this has occurred and been documented accordingly, then I will respectfully consider this resolved and keep reciept for my records as appropriate of this incident.
Sincerely,
***************************Business Response
Date: 07/30/2023
July 30, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the rebuttal from our customer regarding our response her complaint detailing a visit to our store in McClennanville **.
Upon receipt of our customers reply, I shared the information with our respective district manager who responded she has reached out and assured our customer she will prioritize coaching the respective associates and she will ensure they retake their customer service training course as well as reviewing our *********************** Operating Procedures.
We are confident additional attention has been paid to our customers area of concern. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 08/04/2023
Complaint: 20309861
I am rejecting this response because:I have an emotional upset everytime I ride by a Dollar General, much less go in one ever since this incident, especially not this Dollar General. Note- My place of residence is about .5 miles near a Dollar General. I have attempted to put this incident behind me as displayed in prior correspondence, yet this was such an eventful circumstance . This includes how I'm being contacted via email , which of course is a form of documentation for the company, instead of a formal call as a extended gesture of customer service. Do you know that if she called an officer- today's society of officer ********* according to the responding officer this couldve went a number of ways. To repeatedly threaten to call the police, was absurd . Additionally, it shocked me that because of a greeting this was her response and behavior that she displayed in front of my 5 year old as well. ... that constantly bothers me .
Sincerely,
***************************Initial Complaint
Date:07/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2023,07,09 @11:33:25 I entered the store with $100 dollar bill and was due $70 USD as change. Instead I only received $30USD. Returned to the store requested for a manager and we both looked at the camera it was visibly clear the employee only took out a 20, 10 and a few one dollar bills. Still the manager refused to refund full amount stating "their register amount is good" also the involved employee has been working there for 8 months. I have been going to this store for the last 8 years have seem all types of people work there even ones struggling with abuse. Till this day I did not have issues regarding cash. I'm an honest woman who is pretty easy going and refuse to complain or ask for a manager regardless. In this instance km very disappointed and I have reason to believe this employee purposely singled me out as a minority and stayed with the remaining amount of my change. No one is going to believe a barely verbal hispanic over an elder white woman. I was so frustrated I left and in my heart felt if she is in dire need may good forgive her for stealing money.Business Response
Date: 07/22/2023
July 22, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a transaction made at one of our stores in ********.
Upon receipt of this complaint, I partnered with our district manager who reached out to our customer at which time he addressed and resolved her complaint.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:06/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to buy a few groceries & a $100.00 gift card. The cashier said my check for $161.11 wouldn't go through & she thought it had something to do with the amount. So I was given that check back. I wrote another $61.11 check for the groceries & that one finally went through. Then I wrote a check for the $100.00 gift card. Again their system wouldn't take the check, so I finally paid for the gift card with my son's debit card. I begin receiving return check fees in my checking account for these checks that they wouldn't take & for the check that did go through for the groceries. They continued to send them through multiple times. My account was in the negative because of this. I called my bank & had to pay $25.00 for a stop payment against Dollar General. My bank saw what was happening & was gracious enough to refund the $224.00 in return check fees. I called the store & was told to meet with 2 managers the next day. I did that & all they offered me was the phone number to their automated check system & told me to call them. Since it's all automated, all I got from them was a promise to send me a print out of the checks I wrote that cleared. I looked their corporate office up online & called on June 16, 2023 asking for a refund on the money they over charged me. The rep I talk to promised I would be repaid, but I had to wait ******************************************* I waited & received no call. I called them back, the rep I talked to said in their notes the manager said he called ****** didn't answer so he left a voice message. I had my phone with me the whole ************ were no calls or messages left from the manager, so again they promised he would call me within 24 hours. He didn't call so I called them again. The rep put me on hold & said he called the ************ said he was on an important call & promised he would call me back after he got off the call. I told the rep if I didn't receive that call I was going to file a complaint with BBB & other agencies.Customer Answer
Date: 06/30/2023
I'm sorry I sent a duplicate. I didn't think the first complaint went through. Please disregard the earlier reply. The store address is: *******************************************************************. Phone Number: ***************.Customer Answer
Date: 06/30/2023
I'm sorry, I had a typo on the store's phone number. It is: **************.Business Response
Date: 07/16/2023
July 16, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *************************
Dear *************:
Thank you for notifying us of the complaint from our customer regarding two checks written at one of our stores in ******, **.
Upon receipt of this complaint, I reached out to our ******* Services team who confirmed we needed to refund our customer for these checks. I then partnered with our district manager who arranged for and confirmed our customer had been refunded and that this complaint has been resolved.
We apologize to our customer to our customer for any inconvenience. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 07/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have been refunded in full and appreciate the BBB and dollar General working with me on this. thank you so much!
Sincerely,
*************************
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