Business Profile

Discount Stores

Dollar General

Complaints

This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

530 total complaints in the last 3 years.
145 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 6, 2023 I bought items at Dollar General Store #****, at ********************************************** and paid by check. The clerk said my check did not go thru their computer so they cancelled my check #**** and gave it back to me. I then asked if I could pay by my credit card and they said yes. When I received my ************ statement I saw where they had charged my bank account in the amount of $112.89 and also my credit card for the amount of $112.89. I took my two statements back to the store manager and she said there was nothing they could do and to call the customer service #**************. I called them about 4 times and each time they assured me they would take care of it. On 3-13-23 Case #***-416 (contact person *****) on 4-13-23 Case # ******* (contact person *****) and on 5-17-23 Case # ******* contact person was ****** and he assured me it would be taken care of within 7 business days. I received my *** bank statement and my credit card statements and no reimbursement on either one. This is fraudulent by this company. I would like to receive a refund in the amount of $112.89. Thank you.
Business Response
Date: 07/05/2023
July 6, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ********Customer: *****************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a check and charge transaction made at our store in Columbus, **.
Upon receipt of this complaint, I partnered with our ******* Services team and our district manager who confirms he has spoken with our customer and arranged for her to receive a refund for her check payment.
We are confident this matter was appropriately investigated, addressed, and resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 07/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/26/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased a 300 securespend prepaid **** gift card ************* May(5/18/2023) for online shopping from dollar general *************************************************************************** when purchased I set the card ** online as instructed and waited an hour after waiting an hour i got locked out of the card and system although everthing i typed in the information boxes were glowing green and was correct the website wanted me to contact customer care but no response and when i attempted to go back to th store the employee and manager was not willing to help get the issue resolved its been a week of me and my mom going back everyday and they keep telling us they have to call a higher up and would give us a back in 24 hours but nothing i even called dollar general corporate but no help i have a confirmation number reference if it helps *******
Business Response
Date: 06/17/2023
June 17, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: **************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a card purchased at our store in *************, **.
Upon receipt of this complaint, I reached out to our third-party vendor who confirmed this purchase can be refunded, and once this information was shared with our district manager, she tried to reach our customer by phone and email and when our customer responds she will arrange to resolve this complaint.
We are confident this matter will be appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 1st 2023, I purchased 4 vanilla gifts cards for $504.95 each from the dollar general store in *******. When I tried to use the cards I was unable to do so. I returned to the Store and was told to call the number on the back of the card. When I called the Vanilla Gift card company, I was told to email documentation of proof of purchases, photos of gift cards and my identification, so they can do an investigation. I was told by the supervisor that there were issues with the cards purchased from the merchant. I then decided to file a dispute with my bank because I purchase 4 cards for $504.95 cents each that I am unable to use. Dollar General accepted two of the disputes and the other two they did not. After Vanilla Gift card conducted their investigation, they concluded that the merchant Dollar General deactivated all the cards after they were purchased because they suspected fraud. Dollar General sold me something that I cant use and took money from my account. I would like that money credited back to my account. I called ********************** along with the escalation team person over at Vanilla Gift Card where she related that information to Dollar General rep on the phone. I was told a district manager would reach out to me in 24hours. I would also like cooperate to look into this situation so that it can be resolved asap. Dollar General Case# is *******
Customer Answer
Date: 05/31/2023
Store Location:
street: ******************************
City: *******
State: ********
zip: 60628

Business Response
Date: 06/30/2023
June 30, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding four cards purchased from one of our stores in *******, **.
Upon receipt of this complaint, I reached out to our third-party vendor as well as our district manager who has confirmed this complaint has been successfully resolved.
We apologize for our customers inconvenience, and we look forward to serving her in the future. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:05/23/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was shopping in DG on Saturday 5/12 and Saturday 5/19. On 5/12 I purchased 78 dollars in merchandise. I split it in 2 separate transactions in order to use the weekly 5 of 25 coupon. While checking out I noticed that 2 items scanned at a higher price than what was advertised on the shelf, and my coupons would not deduct the 5 dollars. I politely asked if they could manually enter the coupon and the manager rudely let me know that she couldn't and even said that it isn't her problem. She went on to say that she is tired of dealing with this every Saturday. I was embarrassed, so I paid for my items and left. On 5/19 I returned and spent 54 dollars and some change. Same scenario, same Manager, same attitude. This time another young lady working overhead how rude this manager was and offered to pay for part of my purchase since the coupons were not working. I declined, as it was not her responsibility to confensate me for the false advertising of the store coupons. I spend hundreds of dollars at DG and now I can say that I have also lost hundreds due to clipping coupons that do not work, and the 5 dollar store coupons. Not to mention the embarrassment that I have endured in front of other paying customers. This store is located on Main St in ************ **.
Customer Answer
Date: 05/25/2023
Dollar general
***************
************ **
49093
Business Response
Date: 06/30/2023
June 30, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer:***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to our store in ************,**.
I have shared the information with our respective district manager requesting she reach out to our customer to apologize for her inconvenience and to address her complaint, and I am awaiting her response.
We are confident this matter will be addressed, and we will send an additional reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 06/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5-17-2023 Clover Valley Whole Milk Expiration date 6-1-2023 I paid $4.89 Horrible tasting milk.Contacted the satisfaction guarantee phone number ************ Absolutely no help.I want my money back.
Customer Answer
Date: 05/24/2023
Location: *******************************************;
Business Response
Date: 05/27/2023
May 27, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying ** of the complaint from our customer regarding the purchase of one of our private label products.
Upon receipt of this complaint, I partnered with our customers local district manager who reached out to address and resolve her complaint. Our district manager said he believed our customer was satisfied with his resolution.
We are confident this matter has been addressed and appropriately resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 05/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/22/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Majority of the store does not have prices on the shelves or merchandise. And what does have the prices are incorrect. I have shopped there on several occasions and when i go to check out the price it rings up for is always higher than the price that it says it is. I showed them the price on the shelves and even took pictures of several items that had incorrect prices and they refused to honor the price that the shelves said the item was.
Business Response
Date: 05/29/2023
May 29, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *****************************
Dear **************:
Thank you for notifying ** of the complaint from our customer regarding item pricing at our store in **********.
Upon receipt of this complaint, I partnered with our district manager who has tried several times to reach our customer to apologize for his inconvenience and to address his pricing concerns. As our customer has not yet returned any of our district managers voicemails, she has also reached out to him via email.
We are confident when our customer has a chance to speak with our district manager,she will be able to address and resolve his complaint. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************

Customer Answer
Date: 05/31/2023

Complaint: 20087629

I am rejecting this response because:my number was attached with my complaint as was my email. I have received attempt to be contacted from this buisness either by phone or email. I have checked my voicemail box and all of my email "junk mail" included. Nothing from them. Once again my cellphone number is ************

Sincerely,

*****************************
Customer Answer
Date: 05/31/2023
Spoke with *******, was assured that the pricing problem has been addressed and the problem should no longer persist. Hopefully this is true and accurate prices are displayed now.
Initial Complaint
Date:04/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to self checkout and message said to wait for assistance for an item scanned. ******* ignored me and kept helping customers who came after I've been waiting. I discovered 2 days later I was charged twice for budweiser, I called store several times since I was traveling I don't live nearby store, there was no answer. Next day I called again female identity herself as manager stated she could not hear me when I asked for refund, but I notice she could hear when I was asking for hiring manager. Next day I called again I noticed she blocked my number. I need refund for $6.35 since I was charged twice. I uploaded receipt.
Business Response
Date: 05/06/2023
April 14, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying ** of the complaint from our customer regarding a being double charged for an item at our store in ***********, **.
Upon receipt of this complaint, I partnered with our district manager with a request he reach out to our customer to apologize for her inconvenience and to address and resolve her complaint.
We are confident this matter will be addressed appropriately resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 05/18/2023
No it was not resolved. I didn't get my refund.
Business Response
Date: 05/29/2023
May 29, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the customers rebuttal to our response regarding her complaint about being double charged for an item at our store in ***********, **.
Upon receipt of this rebuttal, I again partnered with our district manager with a request he reach out to our customer to apologize for her inconvenience and to address and resolve her complaint and he has since responded he was again unsuccessful in trying to reach our customer. He said he did leave her another voicemail with his name and number and when she returns his call, he plans to resolve her complaint.
We are confident this matter will be addressed appropriately resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 05/31/2023
Dollar general need to mail me back my refund, I already provided my mailing address and total amount in complaint email I sent to headquarters back on april.
Customer Answer
Date: 06/01/2023

Complaint: 19945900

I am rejecting this response because: Dollar general need to mail me back my refund, I already provided my mailing address and total amount in complaint email I sent to headquarters back on april.

Sincerely,

*********************
Business Response
Date: 06/17/2023
June 16,2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer:*********************
Dear **************:
Thank you for notifying us of the customers rebuttal to our response regarding her complaint about being double charged for an item at our store in ***********, **.
As the address in our customers email, included below, is different than the address in her complaint, if she will confirm which is correct, we will mail her a gift card to reimburse her for this overcharge.
Customer *************************************************************************************************************************************************************************** Line 1: *************************
Thank you for bringing this rebuttal to our attention. We look forward to your response so we can resolve this complaint.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:04/17/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 03/18/2023 I purchased a single bottle of Motrin from the dollar general in ***************, **, store # *****. As I was leaving the store I noticed that I was charged for 2 bottles of Motrin. I immediately turned around and went back to the cashier and told him that he charged me for 2. He looked at my receipt, said that I was correct that he overcharged me and would refund me for the 2nd bottle. He told me to put my card back in for the refund and when I did I told him that it was charging me again not refunding, he said that I was wrong and that he wasn't going to mess up twice in a row. Well he did charge me again. The receipt says return or exchange, but it was debited again not refunded. I have the receipts and my bank statement to prove it and no one will even return my numerous phone calls or emails. I paid $16.50 for one small bottle of Motrin instead of $5.50. They owe me $11.00 and just ignore every attempt I've made to resolve this issue. How can you just keep people's money like that?
Business Response
Date: 05/06/2023
May 6, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying ** of the complaint from our customer regarding being charge twice for a single product at our store in ***************, **.
Upon receipt of this complaint, I partnered with our district manager who responded he has called our customer more than once leaving his name and number, and she returns his call he plans to apologize for her inconvenience and to resolve this complaint to her satisfaction.
We are confident this matter will be appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 05/19/2023
I spoke with the district manager and he did apologize. Stated he would mail me a gift card for the refund. After two weeks I still have not received anything.
Business Response
Date: 06/16/2023
June 16, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of our customers response to our reply regarding her complaint of being charge twice for a specific product at our store in ***************, **.
Upon receipt of this response, I reached out to our district manager who replied he has spoken with our customer, and he has sent her a replacement card.
We are confident this matter has been appropriately resolved.Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 06/21/2023

Better Business Bureau:
I received gift card as my refund for being overcharged and I am satisfied that the issue has been resolved.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
He said that he purchased a pre paid card there for $100 and when he got home, the card was already drained completely and there was no money on it. He spoke with the store in Eufala and they basically told him "too bad" and he spoke with the headquarters who told him the same thing.
Customer Answer
Date: 04/17/2023
. Press the Enter key to open the contact card.">*************************** <**************************************>
Mon 4/17/2023 12:26 PM
To:
***********************;
Hey *****,
I tried to manually enter a complaint for a consumer today. This is the complaint. It would not let me type what he stated the problem was, tho. He said that he purchased a pre paid card there for $100 and when he got home, the card was already drained completely as tho there was no money on it. He spoke with the store in Eufala and they basically told him "too bad" and he spoke with the headquarters who told him the same thing.
*******************;
Front Desk Vibe Coordinator (Consumer Support)
Better Business Bureau of **********.
************ (Office ext)
us.bbb.org/eok
Business Response
Date: 04/17/2023
April 17, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the purchase of a card at one of our stores in *******, **.
Upon receipt of this complaint, I emailed the customer for the additional information needed to investigate this complaint. Upon receipt of this information, we will partner with our third-party vendor and will share our findings with our customer.
We are confident this matter will be thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 04/19/2023
I didn't say the money was gone I said the numbers on the card was invalid ??
Customer Answer
Date: 04/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.when will I get my refund

Sincerely,

***********************
Business Response
Date: 04/20/2023
April 20, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***********************;
Dear *************:
Thank you for notifying us of the response from our customer regarding our reply to his complaint regarding the purchase of a card at one of our stores in *******, **.
Upon receipt of this reply I checked to see if we had received a response from our customer to my email requesting more information needed to investigate his complaint. To date we have not received this information so we would be unable to determine if the card was eligible for a refund.
We are confident once we receive the information requested, this matter will be thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
Date:04/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Dollar General in ********* ** on 04/08/2023. I checked out and they refused to honor their $5 off coupon for 04/08/2023. I was overcharged $5 and would like for them to refund my card that amount. My purchase was $25.60 and I had multiple coupons. One for $2 off crest, $2.30 off gain, $4.25 off ajax, $3.25 off mr clean clean freak kit, $5 off $15 dollars or more ******* and ****** products and $5 off total of $25 or more in store purchase. My total before tax was $26.45. They refused to honor the $5 off $25 or more in store purchase. I would like for them to refund me the $5 on my card that I used to pay for the purchase.
Customer Answer
Date: 04/12/2023
***********************************************************************;
Business Response
Date: 05/06/2023
May 6, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer:*********************
Dear **************:
Thank you for letting us know of the complaint from our customer regarding coupon application during his transaction at our store in *********, **.
Upon receipt of this complaint, we located a copy of our customers transaction and discovered the reason his $5 off $25 did not apply was because the $25 threshold was not met.The amount of his purchase, prior to coupon application was $22.10. If our customer has another receipt for a transaction including the same products and coupons, we respectfully request he share that with ** direct at **************************************
We hope this information is helpful to our customer. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer Answer
Date: 05/08/2023

Complaint: 19912455

I am rejecting this response because: this is not satisfactory and that I was overcharged and I believe they committed fraud.

Sincerely,

*********************
Business Response
Date: 05/20/2023
May 20, 2023

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *********************
Dear **************:
Thank you for letting us know of the rebuttal from our customer regarding our response to his complaint regarding coupon application during his transaction at our store in *********, **.
As the transaction information we loacted shows the purchase price before coupons is $22.10, if our customer has a copy of his receipt that has a different transaction total, we respectfully request he forward ** this information and we will be more than happy to review
Thank you for bringing this rebuttal to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************

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