Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 530 total complaints in the last 3 years.
- 146 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dollar General Store #*****, ************************************************************************************* This store was remodeled during summer 2022. Since this time, the prices listed for an item on the shelves does not match the price paid at cashier or listed on receipt. This price mismatch applies to ~50% or greater of the items purchased occurring over about a 5 month period up to present (12/22 was last visit). The first time, notified the cashier of discrepancies. We went back to verify with cashier concurring and stating that since the remodel the employees were not given the time resources to update prices. The third time, the manager listed the same cause of the problem and corrected prices without verifying giving the impression that this was a rather common complaint from customers. The manager gave me the district manager's name number (*********************** *************). Called the district manager multiple time without contact and ended up leaving a message with as much detail as possible leaving my return number. No call was returned and after several weeks the price gouging remained present, I called the district manager several more times without contact. The next step was to call the Dollar General to register the complaint. The polite person taking all the information assured me that 'Dernalillo' would be in contact with me by e-mail or phone in a matter of days. After several weeks without a response, in late December returning to the store showed the same price gouging.Examples of price mismatch Item *********** listed as $1.35 and sold as $2.00 Item *********** listed as $2.45 and sold as $3.00 This store lies in a partial food desert within a majority minority community. Most customers appear to be below the middle class to poverty income level. Although probably not intentional, Dollar General's response to this situation could be considered racist. The only response needed is to fix this store's pricing so shelf prices match the cash register price back to the normal greater than 95% of the items/time.
Business Response
Date: 03/04/2023
March 4, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ********: Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding prices at one of our locations in ***********, **.
Upon receipt of this complaint, I partnered with our district manager who tried unsuccessfully to reach our customer at the number listed in his complaint. She was able to leave her name contact number and when our customer returns her call she will apologize for his inconvenience, and she will let him know this store has completed a full scan of pricing accuracy and they are at 100%. Our district manager also confirmed the store team is aware of our policy to adjust and honor all shelf prices.
We are confident when our customer speaks with our district manager, his complaint will be addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 03/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and at this time I find that this resolution is satisfactory to me.Recent shopping has shown that items are correct marked 90 to 100% of the time. I have hope that this level is maintained.
Sincerely,
***************************Initial Complaint
Date:01/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today's date is Sun. Jan 8 2023 at approx 12:00 pm I try to shop at The Dollar General to save money as times are tough in the world now days. Each and every time I go to shop there I get charged a different price than what is stated on the tag on the shelf. I always inquire about the discrepancy to only get the same excuse as in we need to change and update prices. I ask for them to honor the shelf price and they refuse. I always thought the advertised price has to be honored. I shopped there today and was buying a few things and I again asked to have my price honored and again the same excuse and then worse. The supposed manager told me that they cannot price match. Well I wasn't asking for a price match I am asking they honor the price advertised. She also stated that well we are not forcing you to buy it. Wow and thats a manager. This is a very small community and this type of overcharging needs to stop. Please help.Business Response
Date: 03/04/2023
March 4, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a specific products pricing at our store in *******, **.
Upon receipt of this complaint, I partnered with our district manager who tried unsuccessfully to reach our customer three times, each time leaving his name and number. Our district manager also let us know the product referenced in the complaint is one that does not allow us to adjust the price, however he also instructed the store team on how to address should this arise in the future.Our store manager, who is familiar with our customer, will also share this information with him the next time he visits the store.
We are confident we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is for the Dollar General store located at ***********************************************The local Dollar General sells live plants, and they dont water them. Ive informed several employees that they are dry and dying, and they just shrug or make up an excuse. The first time I mentioned it to an employee, she said it wasnt her job. Ive been watering the plants myself when I go to the store, and last time I apparently got some water on the floor. When I encountered the manager at the check out counter, she was incredibly rude and confrontational. She told me to not make a mess if I watered the plants. I said I only watered them because they were dry and dying. She continued to say its not my job to water them because they sell out too quickly before its an issue. That is completely false, as Ive been in there countless times to see the plants dried out and dying. She also said she has another box in the back so it doesnt matter if theyre watered, or if they die because she has more to replace them. It wasnt my intention to get water on the floor either as I was in a rush that day. I couldnt believe that I was told by the employees there that it isnt their job to keep the plants they sell watered. Is this how the employees at dollar general treat their merchandise? They would rather let it die than give it water, out of laziness? They never once have listened to my complaints about their negligence, no matter how polite Ive been. I do not need an apology from the employees. I would like this issue to be addressed so that the plants are watered. It would probably be best to discontinue sale of live plants at that store because of their apathy and negligence.Business Response
Date: 05/05/2023
May 5, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer:************************************
Dear **************:
Thank you for letting us know of the complaint from our customer regarding the care of live plants at our store in **********, **.
Upon receipt of this complaint,I shared the information with our district manager who responded he was unable to reach our customer, but he did confirm he spoke with our store manager who will assign someone to water the plants as needed. He also coached the store manager on how to speak with customers, so this type of complaint does not happen again.
We are confident this complaint was addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The dollar general at store # ***** is over charging. The prices on the shelf was $9.00. At the register I was charged $10.75! Once brought to the manager on duties attention she rudely told me that I would have to walk all the way back to the store and show her. Once I did she said "yeah well it ain't our fault corporate doesn't send ** price changes". I let her know this has happened on numerous occasions and that I wanted it for the price on the shelf. She was nasty the entire time she was doing the refund and over ride, then refused to give her name. Dollar general needs to be help accountable for over charging unsuspecting consumers.Customer Answer
Date: 01/07/2023
******************************************************************Business Response
Date: 05/04/2023
May 4, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *******************************
Dear **************:
Thank you for notifying ** of the complaint from our customer regarding an item price inconsistency at our store in ***********, **.
Upon receipt of this complaint, I partnered with our district manager who tried unsuccessfully to reach our customer; however, he was able to leave his name and number. Recently, he tried again, and he received a message the wireless customer was unavailable. If our customer would like to speak with our district manage, if she will verify her contact number and include a time frame in which she can be reached, we will be glad to share this with our district manager so he can apologize for her inconvenience and address and resolve her complaint.
We are confident we have done our best to try to resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The sale prices listed do not ring up as such. This is a constant problem with Dollar General in *********, **.Today I purchased 2 - 2 liter bottles of ****************. The sale price said 2 for $3. They rang up at $2.75 each.Customer Answer
Date: 01/05/2023
Dollar general ***************************************************************
Business Response
Date: 03/05/2023
March 5, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ********: Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a pricing concern at our location in *********, **. My sincere apology for the delay in responding.
Upon receipt of this complaint, I reached out to our district manager who tried unsuccessfully to contact our customer; however, she was able to leave her name and contact number. Our district manager also verified the correct pricing was immediately displayed in all locations.
We are confident this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:12/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a number of items on 12/23/22. The associate who rung me up was ****** and I asked him to hand me the items and I would bag them in the bag I brought. He rung up a bottle of ***** Back and Body. There were a number of items and I did not see that he kept it on his side. On the way home the wind was crazy strong and blew the receipt out of my hand. There was no finding it. I did call and he said he could not recall ringing it up- though he did find it at the register- so he could not give it to me. My webpage shows the coupon used for it and it shows up on my to buy again list. I am a regular customer and resent his laziness. I simply want that item. I did write Dollar General but they never responded. For me this is a metter of principle.Customer Answer
Date: 12/30/2022
Here is the store location - *****************************************Business Response
Date: 01/15/2023
January 15, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. **********
*********, ** 37219
Case #******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding our store in ********, **.
Upon receipt of this complaint, I reached out to our district manager who reports both she and our acting store manager had tried to reach our customer and they left him messages his items were available to pick up at the store.
We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 01/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They went beyond what I expected. I like that store in Bellevue a lot. Great manager, *******.
Sincerely,
*************************Initial Complaint
Date:12/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**************** complaint at this ********************** store on 10/29/22 the most horrible experience with the cashier and manager from both ladies. My daughter and I experience from cashier yelling and screaming at me in front of everyone because there receipt printer wasn't working and I asked her a question I wanted to know if I was being charged for the item the response I received was horrible unprofessional, rudeness and bigot reaction, disrespect from a worker the manager as well as the cashier needs to be removed they lack people's skills and training. This needs to be addressed immediately.Business Response
Date: 04/08/2023
April 8, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to our store in ********.
Upon receipt of this complaint, I partnered with our district manager who responded he was unable to reach our customer, but he did leave his name and number. Our district manager also reported he would investigate and appropriately address this complaint at store level.
We are confident we did our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:12/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They close the store way earlier than store suppose to close they wont accept cash which is odd.Business Response
Date: 05/04/2023
May 4, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *****************************
Dear **************:
Thank you for letting us know of the complaint from our customer regarding store hours and payment method concerns at one of our stores in ***********, **.
Upon receipt of this complaint, I reached out to our district manager who tried unsuccessfully to reach our customer at the number listed in her complaint. Unfortunately, he was unable to leave a message there was no email address included in her complaint.
Our district manager did confirm the store hour concern was addressed and the payment method issue was resolved.
We are confident we did our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:12/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Theyr not only stealing from myself nd other customers but today the main manager nd assistant manager made threats to keep quiet or will call the ****** ***** PD not nice robbing customers blind over charging prices nd ridiculous attitude also not nice theyr thives nd nobody is doing anything to put a stop the main manager is in her 40,s the assistant manager is young nd big girl hmm how do I know ? Ive caught them stealing not only over charging but stealing merchandise I paid for I uploaded 4 prepaid cards I bought at that dollar general store nd couldnt use them between all four Ive lost $300 plus $ 5 to activate not kool at all Im a seor citizen theyr not only over charging but stealing merchandise already paid for I go to that dollar general store cause is the closes to me I dont drive I walk nd theyr taking avantege on myself nd so many others nd its not only now but for years Im hoping you investigate nd catch them all . I dont appreciate being robbed nor threatened by these thieves thank you any questions please call or email me ************ ******************Business Response
Date: 04/09/2023
April 9, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding our store in ******, **.
Upon receipt of this complaint, I partnered with our district manager who tried unsuccessfully to reach our customer however she was able to leave her name and contact number and she let our customer know she had begun investigating her complaint. Our district manager also reported she had reached out to our third-party card vendor who confirmed both cards mentioned were activated and they gave her the balance remaining on each card.
We are confident we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:12/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 20,2022 Went into store and purchased some items while questioning cashier about gift cards that she had no clue about pid for my purchase and when getting in car got to thinking the *** didn't sound right. Went back into store and a man was at the register now and the lady cashier I had was about to go on break and refused to try and help me. Went all through the store & 4 of the 7 items I purchased was incorrect. She proceeds to tell me that she can't do anything about it and doesn't offer to help at all. Said I could come back in the morning & talk to manager! This is not acceptable!! This is not the first time pricing has been incorrect with me but I let it go but I'm really burnt out on companies making up excuses for why the price in the store doesn't match with the pricing at the register. This cannot be right with our system and there have to be plenty of people not realizing this is happening & the company is taking advantage of this. This company should not be allowed to do this. I Will not be shopping here anymore and I will be sure to let others know what is going on in these stores.Customer Answer
Date: 12/29/2022
This complaint took place @
Dollar General Store #*****
Hwy 31 north **********, *******
************
Business Response
Date: 05/04/2023
May 4, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying ** of the complaint from our customer regarding a visit to our store in **********,**.
Upon receipt of this complaint, our district manager tried to reach our customer and he was unable to get through and was not given an opportunity to leave a voicemail. To make sure he tried again today, again the call did not go through and no opportunity to leave a voicemail. As we want to ensure this issue is addressed, if our customer wishes to speak with our district manager, we encourage her to email ** directly at *************************************** and include a contact number and a day and time frame in which she can be reached. Our district manager added our store manager has returned from a leave of absence and has reviewed pricing and policies with her team.
We are confident we have done our best to address this complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.