Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 530 total complaints in the last 3 years.
- 146 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wrote a check on 1/2/23. the check verifier denied. On 1/10/23 it cleared my account. I was told to contact management by my bank.
Business Response
Date: 02/11/2023
February 11, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *********************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a check written at one of our locations.
As our customer did not include an email address in her complaint allowing us to contact her for location, date, and amount of her check, we respectfully ask her to please call our *************************** at ************ (Option 4) Monday Friday 8AM 4:30PM and a representative will be happy to assist her.
We believe our customers complaint will be resolved once she is able to speak with our ******* Services team.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the date of 12/09/22 my car was parked on ****** st. ********* **. A dollar general truck came down that street and side swiped my car. The driver did not stop and left the scene. There was a police report filed, video evidence of the incident. My car was very damaged by this truck. I have not been contact once since this happened. I have made multiple attempts to get in contact with dollar generals risk manager, and still have yet to hear anything back. It has been over a month I am very frustrated. Especially since its winter and my car is not doing well since my cars problems have been lingering over a month. Unfortunately I will have to get lawyers involved if not handled soon.Business Response
Date: 03/13/2023
March 13, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a complaint involving a Dollar General truck.
Upon receipt of this complaint, after checking with our transportation team, we were told this claim had been resolved; however, we also received an email directly from our customer stating she had not been contacted, so we reached out to our transportation team again as well as the carrier for an accurate update.
An additional response will be sent once this update has been received.
Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Business Response
Date: 03/14/2023
March 14, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a complaint involving a Dollar General truck. We have received confirmation today that the respective carrier has reached a settlement with our customer.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited store #***** 1/10/23 at 3:54pm, and I attempted to pay for my items, with the tap pay method. I was not asked if I had a number or given the opportunity to put my number in for my Dollar General account. I then let the cashier at the time know, that I was not able to tap pay, she responded by saying it has been working all day. I told her I did not appreciate her, saying that, and that I was not saying it had not been working, but it was not working now. I then asked her after having done what her and a woman yelling behind the counter, had advised me of, which was hitting the red button, repeatedly, to try and cancel the transaction out and ring it up again. The cashier all but sighed out loud when I asked her to do so, and said thats not going to do anything. I then heard the voice again behind the counter say, just ring her up over here. The cashier huffed and began slapping my items on the other counter, and pressing keys audibly hard on the keyboard, to re-ring my items. I went over to the other counter and I was able to pay with the tap method. I then asked the woman whose voice that I had been hearing behind the counter, what her name was and if she was the manager. She said my name is *******. I said I have no problem to where I need to make a scene, but I dont appreciate how I was treated by this cashier, and before I go to corporate wanted to let you know since I see you here. She responded by saying, wasnt lying, It has been working all day. I said I never said that I didnt believe her, or that it wasnt working all day, but if thats she was going to treat this issue, I will go to Corporate and the BBB. She said you can do that. I told her have a good day and left the store. I heard the cashier say what did I do to her? This interaction couldve simply been handled with two employees, one being a manager, having an problem solving skills or professionalism. I would never act the way the cashier acted nor the manager.Business Response
Date: 05/05/2023
May 5, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ********Customer: *********************
Dear **************:
Thank you for letting us know of the complaint from our customer regarding a visit to one of our stores in **********, **.
Upon receipt of this complaint, we asked our district manager to reach out to the customer to apologize for her experience and to address her concerns. Unfortunately, he responded he was unable to reach her and there was no opportunity to leave a voicemail,but he did reply this complaint was immediately covered with our store manager and the store team to ensure is coached on providing all our guests excellent customer service.
We are confident we did our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I went to my local dollar general I visit at least 3-4 times a week. Every time I go there the items are mispriced. This normally wouldn't be that big of an issue, but today it was. I was trying to use the coupon "save $5 if you spend $25". Well, upon doing that I find out an item I was buying was overpriced. I ask the lady if she can fix that for me and she says that's the price it is ringing up as.. I tell her the price you have advertised is not the price that is ringing up and that is against the law if you don't change it. This is when she got an attitude with me and she said she isn't changing it. The entire time the store manager is right there listening and not doing anything about it. I tell them once more, this is completely illegal. The store manager said "I don't care and I promise you I'm not changing those prices". So just willfully breaking the law and not a care in the world.Date of transaction: 1/21/2023 Amount spent with business: ~$30 The business did not try to solve my problem, I had to put back the items. Still bought what I needed.Customer Answer
Date: 01/23/2023
Prices are incorrectly advertised throughout the entire store for months. I asked them if they could fix the issue and they were unwilling.
Business Response
Date: 04/09/2023
April 9, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding pricing at one of our locations in *********.
Upon receipt of this complaint, I reached out to our district manager with a request she contact our customer to apologize for his inconvenience and to address his concerns. As I have not yet received her response I have reached out to her again for an update. Upon receipt of her response, I will submit a final resolution to this complaint.
We are confident that this matter will be thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A few days ago I went into my dollar general located at ************************************** And it was awful nothing in stock and the floors looked like they had not been cleaned in 3 months I am so disappointed I would ask that HR Look into the store at ************************************** And take action aginst the storeBusiness Response
Date: 05/05/2023
May 5, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer:***********************
Dear **************:
Thank you for letting us know of the complaint from our customer regarding our store in **********, **.
We initially received this complaint directly from the customer 1/6/2023 and we responded 1/10/2023. As the customer did not include a valid phone number, we were not able to request a follow-up, but our district manager was notified, and she assured ** she would immediately address the customers concerns. We next received a complaint from the customer via your office and advised this was sent as information only.In this complaint the customer included (Please Do Not Contact Me About This Issue) so we did not contact him again. We did however share his Better Business Bureau complaint with our district manager. This is the reason we did not reach out to him when case ******** was received.
If our customer wishes to speak with **, we encourage him to email ** directly.
We are confident this has been appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dollar General store at the Harriet's ***** location in Camden County is overcharging for items that are marked as discounted on shelves. Items that are marked 2 for $5.00, for example, or listed as being discounted, are not priced correctly at the register. In particular, I purchased a box of coffee that was discounted at $10.50 but was sold at $13.95. I had bought several items today that, when I got home and checked the receipt, were not discounted at all. This seems to be a recurring issue at this store and with other Dollar Generals, as I understand it. They should display actual value of items at time of purchase, if a discount is not actually applied.Business Response
Date: 02/26/2023
February 26, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a pricing concern at our store in *********, **.
Upon receipt of this complaint, I reached out to our district manager who reports she spoke with our customer ensuring him she has completed an audit of all coffee prices and she confirmed all price increases were up to date and complete. Our district manager said she believed our customer was satisfied after their conversation.
We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The dollar general here in ******************************************** *****************************************************) regularly closes during business hours. Today (1/17/2023) they closed at 3:00 pm. The associate who was at the door to keep people from coming in said there was no reason simply just because . This ongoing display of unprofessionalism and mismanagement of the store is a inconvenience to the community. Something needs to be doneBusiness Response
Date: 03/05/2023
March 5, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: Pre ********
Dear **************:
Thank you for notifying us of the complaint from our customer regarding store operation hours at one of our locations in *********, **.
Upon receipt of this complaint, I partnered with our district manager who reported she tried unsuccessfully to reach our customer, and when our customer returns her call, she will apologize for our customers inconvenience,and she will address her concerns.
We are confident that this matter will be thoroughly investigated and addressed.Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Customer Answer
Date: 03/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Pre ********Initial Complaint
Date:01/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is in reference to Dollar General store #*****. There are carts, boxes, and trolleys lining every single aisle of the store. Making it not only very hard to shop in the store but poses a safety hazard to a customer. The entrance/exit way is often blocked by carts which poses a fire hazard. Because all of the products in the store are shoved in carts or on trolleys, the shelves are bare. Today on a visit to the store there was such a foul odor and a foreign substance on the floor that it was impossible to stay in the store for more than a few minutes. In addition, I was told this happened when we had heavy rain and the roof opened. It is very difficult for me to shop in the store with these issues.Customer Answer
Date: 01/17/2023
Dollar general store ********** ***********
***************************************
**********, ** 06002
store 19060
Business Response
Date: 05/05/2023
May 4, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** Customer: ***********************
Dear **************:
Thank you for letting us know of the complaint from our customer regarding a visit one of our stores in ********,**.
Upon receipt of this complaint, I partnered with the district manager of the store originally referenced in the customers complaint which turned out to be the incorrect location. Our district manager then shared the correct information with ** at which time we informed the interim district manager and unfortunately, he was unable to contact our customer. Our district manager did however verify the blocked aisles had been cleared and addressed.
We are confident this matter was addressed shortly after the complaint was received. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My local Dollar General stores are charging more at checkout than what the products are marked as on the shelves.Customer Answer
Date: 01/17/2023
There are 3 locations:
***********************************
********************************************************
************************************************
There are probably more locations doing the same.
Business Response
Date: 04/09/2023
April 9, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********,** 37219
Case # ******** ******************************** **************:
Thank you for notifying us of the complaint from our customer regarding pricing at three of her local stores.
Upon receipt of this complaint, I partnered with our district manager who was unable to reach our customer; however, she did leave a voicemail and she reached out to her via email as well adding when our customer responds she planned to apologize for any inconvenience and to thoroughly address and resolve her complaints.
Thank you for bringing this complaint to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************Initial Complaint
Date:01/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 21, 2022 an employee of DG used her personal phone to video record me without my knowledge. She then sent the recording to my fianc?. She is not following the DG code of ethics when it comes to respecting customers. Before this occurred I had a conversation with her about a receipt app we both use, which I was surprised when she told me she takes peoples receipts out of the trash and uses them to cheat. Living in a small town most people know everyone's business and to my knowledge methamphetamine is still illegal. *******'s Dollar General Manager has been told multiple times by many people that this employee ************************* is on drugs and he does nothing. His response to my complaint was that it would be addressed. I have asked him many times what is going to be done about it and he says nothing can be done. The employee should be fired and the entire store in ******* should be drug tested. They allow ****** to bring her kids to work when she doesn't have a sitter and leave them in her car even. New management is needed and employees should be more respectful to customers and they're privacy.Business Response
Date: 02/26/2023
February 26, 2023
Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*********, ** 37219
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding our *******, ** location.
Upon receipt of this complaint, the appropriate team members were notified and our district manager tried to reach our customer for more information;when our customer returns her call our district manager will conduct a full investigation and take any appropriate actions necessary.
We are confident at this time that we have done our best to resolve this issue. Thank you for bringing this matter to our attention.
Sincerely,
*************************
Customer Relations Supervisor
**********************
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