Reviews
Customer Review Ratings
Average of 331 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromShawn B
Date: 11/26/2024
5 starsShawn B
Date: 11/26/2024
We can’t say enough great things about Chase and the team at Pipe Wrench! Chase was incredibly polite, informative, and straightforward, especially when discussing a big project like completely repiping our home. While the work hasn’t been done yet, Chase went the extra mile to show us exactly why this is necessary and prepared us for what to expect. He made the situation much easier to understand and even arranged for a supervisor to come out to advise us further.
This isn’t our first experience with Pipe Wrench, and once again, they’ve impressed us! Their professionalism, honesty, and customer care stand out every time. It’s clear they genuinely value their customers and want to provide the best solutions possible.
Thank you, Chase, and the entire Pipe Wrench team, for making a daunting process feel manageable—we’ll definitely recommend you to others!
Pipe Wrench Plumbing, Heating & Cooling
Date: 11/26/2024
Shawn, thank you so much for your glowing review and for sharing your experience with Chase and our team! We're thrilled to hear how Chase went above and beyond to ensure you felt informed and prepared for such a significant project. Clear communication and thorough explanations are essential when tackling big decisions like repiping, and we're so glad Chase and the team made the process feel manageable for you.
We truly appreciate your continued trust in Pipe Wrench and your kind words about our professionalism and dedication to customer care. It's always our goal to provide honest, thoughtful solutions tailored to each customer's needs. We'll be sure to pass along your compliments to Chase and the entire team—they’ll be delighted to know they made a positive impact.
Thank you again for recommending us to others; it means the world to us! We're looking forward to getting started on the project and will be here every step of the way to ensure the best possible outcome. If you have any questions in the meantime, don’t hesitate to reach out! - Laura C., Customer Satisfaction SpecialistReview fromRhonda R
Date: 11/21/2024
5 starsRhonda R
Date: 11/21/2024
David did a great job and informed me the copper piping under the house needs replacing. I was not aware of that so I’m getting an estimate summation for that. My house is very old and has never had new piping put in. Pipe Wrench Plumbing has done a great job getting all my plumbing replaced. Great customer service.Pipe Wrench Plumbing, Heating & Cooling
Date: 11/25/2024
Rhonda, you are so good about always posting a review and we truly appreciate you for it! Thank you for your thoughtfulness and for choosing Pipe Wrench to update your home's plumbing. - Laura C., Customer Satisfaction SpecialistReview fromDiana N
Date: 11/19/2024
5 starsDiana N
Date: 11/19/2024
They gave a window of time to arrive for job. Called ahead and came promptly Very courteous.Pipe Wrench Plumbing, Heating & Cooling
Date: 11/22/2024
Thank you, Diana, for taking to post a 5-star review. We appreciate your thoughtfulness and your business! Thank you for choosing Pipe Wrench for your plumbing and HVAC needs. - Laura C., Customer Satisfaction SpecialistReview fromCecil C
Date: 11/18/2024
5 starsCecil C
Date: 11/18/2024
Chris did a great job for me today! I have always gotten top notch service from Pipe Wrench!Pipe Wrench Plumbing, Heating & Cooling
Date: 11/22/2024
Cecil, it's easy to deliver top notch service when you have top notch customers like you! You have always been so good about posting updated reviews for your technicians, and we appreciate that! Thank you for your kind words, and thank you for continuing to make Pipe Wrench your HVAC and Plumbing company of choice! - Laura C., Customer Satisfaction SpecialistReview fromJanice H
Date: 11/15/2024
5 starsJanice H
Date: 11/15/2024
Zach was very skilled and professional. He got the new toilet installed quickly and no messPipe Wrench Plumbing, Heating & Cooling
Date: 11/18/2024
Thank you, Janice, for your wonderful review. We are so happy that you are pleased with Zach's work installing your new toilet. Thank you for your thoughtfulness, and for choosing Pipe Wrench! - Laura C., Customer Satisfaction SpecialistReview fromRhonda R
Date: 11/15/2024
5 starsRhonda R
Date: 11/15/2024
Travis did a great job backfilling the pipe ditch. Looks better than I thought it would. Thanks for the professional work.Pipe Wrench Plumbing, Heating & Cooling
Date: 11/18/2024
Thank you for your great review, Rhonda! Travis is a master at sewer line installations, taught by the best - his uncle Andy, who is also on our sewer line and water line crew! We appreciate your kind words and your business. Thank you for choosing Pipe Wrench to repair your sewer line! - Laura C., Customer Satisfaction SpecialistReview fromWinfield Y
Date: 10/29/2024
5 starsWinfield Y
Date: 10/29/2024
Chase was friendly and professional. He effectively took care of the kitchen sink clog. Cleaned up after as well. Excellent service.Pipe Wrench Plumbing, Heating & Cooling
Date: 11/06/2024
Wonderful! Thank you, Winfield, for your great review for Chase, and thank you for choosing Pipe Wrench to clear your kitchen sink clog. We appreciate you! - Laura C., Customer Satisfaction SpecialistReview fromTom T
Date: 10/28/2024
5 starsTom T
Date: 10/28/2024
The entire operation us awesome! Trust these folks completely and they NEVER disappoint! They are terrific from receptionists to technicians to dispatchers! Entire organization is awesome!Pipe Wrench Plumbing, Heating & Cooling
Date: 11/06/2024
Tom, I recognized your name right away, as a long-time customer. :-) Thank you, so much, for taking time to post a fabulous review for all involved in getting your heat back up and running. We appreciate your thoughtfulness and your business! - Laura C. Customer Satisfaction SpecialistReview fromRhonda R
Date: 10/23/2024
5 starsRhonda R
Date: 10/23/2024
I am a devoted customer of Pipe Wrench Plumbing. Kellan and Jeremy did my plumbing work. I am very pleased with their work. They explained to what my plumbing problems were and showed me pictures of what was causing the problem. Jeremy and Kellan were very helpful and friendly. I am an elderly person on a limited income. I was pleased with the quote I received for the work. It was fair and affordable. I would recommend Pipe Wrench Plumbing to anyone. They are customer oriented and charge fair pricesPipe Wrench Plumbing, Heating & Cooling
Date: 10/25/2024
Thank you, Rhonda, for your lovely review! We appreciate your thoughtfulness and your business! Thank you for your continuing to choose Pipe Wrench! - Laura C., Customer Satisfaction SpecialistReview fromMax V
Date: 10/18/2024
5 starsMax V
Date: 10/18/2024
We had to have our water service line replaced. Pipe Wrench did a fantastic job. Came out the very next day to do the work. The cost was reasonable and the work was done quickly and came with a 25 year warranty. Will be calling on them for any further work!Pipe Wrench Plumbing, Heating & Cooling
Date: 10/25/2024
Max, thank you for your fabulous review, and thank you for choosing Pipe Wrench to replace your water line. We are delighted that you are pleased with our boring rig trenchless water line replacement and speed of service. We appreciate you! - Laura C., Customer Satisfaction Specialist
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.