Reviews

Review Details

• Review fromMakayla B

  Date: 08/15/2022

  1 star
  Nothing but issues. First the shipping was all damaged. Corners did not arrive with the walls. Automatic cover brackets were not with the kit. They delivered wrong Johnny hinges that DO NOT FUNCTION LIKE THEY ADVERTISE. But they will not send the ones we should of received so we will have to purchase and that'll be over $200. They told us to cut down the ladder.... Let's spend over $29k to just have to cut the ladder to not even make the hinges work.
  
  Customer service, one guy was AWFUL but when I asked his name gave me a wrong name.... So that's helpful.
  
  After our first issue JT contacted me and I thought it was all sorted out but really issues never stopped. Now the hinges and I am not getting any email responses about this after we told them we will not cut the ladder because that will not even fix the issue with the hinges not locking into position when installed in the water so it leans towards the liner putting so much pressure on it that eventually it will rip.
  
  Also the directions are not good, they leave out things you need to do, not detailed leave so much room for interpretation.
  
  Pool is all completed and we are enjoying it but it was so stressful with all the issues. Now we will have to spend more money to get correct Johnny Hinges because they will not provide.
  
  So buyer be ware.

• Review fromTodd S

  Date: 08/12/2022

  1 star
  Terrible customer service! The company lists a pool cleaner as being available and that it "ships in 2 days". I ordered the product in late June. A few days later, the caddy arrived but not the main cleaning robot. No email or message from Pool Warehouse. I called customer service, and they had no idea and said they would reach out to the vendor. Never heard back. Called again, same deal. I finally got an email that they are reaching out to the vendor to see what is going on. Weeks go by before I get a response that it is out of stock, and they need to refund me. Meanwhile, they still list the product as available and ready to ship is 2 days. I have already assembled the caddy and discarded the box, so I need them to send me a box and label to return this. It is now august, and I have still not received a box or refund. Wil never order from here again and neither should you.

• Review fromTyler F

  Date: 08/11/2022

  5 stars
  Words can't describe how great my experience with Poolwarehouse has been. Their customer service and videos are second to none. Matt who works as a "hotline" was a life saver on multiple occasions. He was always quick to get back to me and he really knows his stuff! Taking on the install of an inground pool can be really intimidating. People ask if I would I would build the pool myself again or just hire someone. My answer is ABSOLUTELY YES! Nobody cares about your pool more than you do and Poolwarehouse makes it absolutely possible. All parts came in on time and in an abundance. We were never short of anything. I 100% recommend purchasing and installing a pool from Poolwarehouse. From start to finish TOP NOTCH!!!!

• Review fromTipp N

  Date: 08/08/2022

  5 stars
  Jacinia quickly responded to my concern and helped me with a cancellation. I will definitely ise pool warehouse in the future.
  Tipp N.

• Review fromCarlos C

  Date: 08/07/2022

  5 stars
  Love My Pool Liner!
  In early May we realized our pool liner was broken beyond repair, three local pool companies will not look at us until the end of September (because they were booked). After a quick research and looking at the reviews, I selected Pool Warehouse. Their website is full of information including "how to measure and replace a liner" videos. Measured the pool and ordered the liner on May 31st. Three of my corner radius had the wrong measurements and Jonathan (Thank You!) was able to intercept my order and correct it. Then there was a hiccup on the delivery but Katelyn took care of it. That set us back 3 weeks and still got my liner in 6 weeks (July 11). Followed their instructions and installed the liner. My neighbors think I was crazy for doing it, but, Pool Warehouse gave me the tools and the confidence to do it. Pool Warehouse saves our 2022 summer - Thank You. ****** C.

• Review fromCarol H

  Date: 08/04/2022

  5 stars
  Pool warehouse was amazing on my purchase of my built in pool last year I finally put my pool in this year and I love it thank you Johanna for all the help you gave me and Customer Service you're the best

• Review fromRebecca D

  Date: 08/04/2022

  5 stars
  Great value. Super fast shipping. I had a product issue that Pool Warehouse Rep Nikki worked dilligently, professionally, quickly to resolve. I really felt she cared about my problem and never dropoed the ball! Thanks pool warehouse!

• Review fromMitz L

  Date: 08/02/2022

  5 stars
  My husband and I debated for the past 6 months on whom to buy our pool from. Our installer recommended Pool Warehouse because that's where he buys all of his pools from and had a good experience with them thus far. So June 2022 we ordered our pool. We actually were amazed of how quick we received it. We did get 2 separate shipments before we received the actual pool. After inventory within 2 days of receiving it, we realized we had an entire end of the pool missing in addition to one damaged piece and a few other pieces missing. I called to let them know so we could get it as soon as possible and was told a claim had to be put in. I went through the process paperwork (that day) and pictures and over a 4 week period of constantly trying to communicate with the customer rep, I was devastated. He was very rude on the first call so I tried to switch but he told meI couldn't. I tried to be as patient and kind as possible, but he did not care. I was told 2 to 3 weeks to get replacements. He would never have an update for me and only responded to a couple of emails. After a month we were tired of trying and started the process of fighting the credit card charge because he was not helping us and we spent $23,000. My daughter came across Chelsey's name on lots of reviews of how great she was and also helped others, like ourselves, who were getting no resolution. I emailed her and within 24 hours of her expedited help and kindness, we had a tracking number with our replacements on the way. This totally changed of how we viewed this company. She is an amazing representation for this company and does it with pure genuine kindness. She even apologized for how our situation was handled by the previous rep. So when you have someone like Chelsey that cares about the company she works for and people , that you will get AWESOME customer service. Thanks Chelsey for being there to help us. We truly appreciate your amazing efforts to make this right. PW is very lucky to have you!!

• Review fromSTEPHEN C

  Date: 08/01/2022

  5 stars
  This is the 2nd pool I have purchased from this company. Extremely satisfied with my new 33 foot above ground pool. I recommend getting the liner protection pad. It makes pushing the wrinkles out so much easier. Renne from customer service and Dana from sales are very kind and are willing to help. They awnser emails quickly.

• Review fromChristina K

  Date: 07/22/2022

  1 star
  We placed an order on July 5th to the tune of $249.50 while placing the order it clearly stated ships within 3-5 business days. Fast forward 10 days and the item had not shipped or been delivered. Many emails and phone calls later they managed to ship 1 out of the 5 cans of coping paint we ordered. Needless to say that wasn't enough not to mention the fact that we paid them for something that never came. We had to cancel our new pool liner installation several times due to not receiving this product. We were treated poorly by "customer service" and hung up on several times. Here we are 17 days later still not able to get any information on our items. Absolutely horrible service and costumer service. If I could give them a zero I would.