Complaints

This profile includes complaints for Clayton Homes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clayton Homes, Inc.

  5000 Clayton Rd Maryville, TN 37804-5550

  
• 

  Clayton Homes

  13140 Highway 78 Jasper, AL 35501-3519

• 

  Paradise Homes

  187 Highway 231 N Troy, AL 36081-1766

• 

  Clayton Homes of Northport

  4401 McFarland Blvd Northport, AL 35476-2824

• 

  Freedom Homes of Alexandria

  6962 US Highway 431 Alexandria, AL 36250-5063

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows are leaking, guest bathroom smells like mold, guest bathroom vent leaks, flooring is coming up, cabinets don't open and close properly, they never brought rails for stairs they brought late or didn't level stairs ethier,bugs are getting in because they didn't caulk everything lots of new cracks are appearing around house and floor creaks by kitchen island
  

  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/10/06) */
  Thank you for providing your feedback, . We have reviewed your concerns with the home center where your home was purchased, as well as the manufacturer that built your home. The issues mentioned here were not reported within the warranty period, and may also be a result of settling, which would not be covered by the manufacturer's warranty. The home center and home building facility have advised that there were repairs made to your home for issues reported within the warranty period, but these appear to be new issues that would fall outside of that warranty. We apologize that you are experiencing issues with your home, and we encourage you to reach out to your homeowner's insurance or a licensed contractor for home concerns moving forward.
  
  
  Consumer Response /* (3000, 7, 2022/10/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It's ok didn't expect them to tell the truth it's fine this company is a scam and cheat and hope it goes out of business

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently purchased land including a 2017 Clayton home. The window in the front has been improperly installed and is causing significant water damage to the inside of the home. Have tried contacting numerous numbers and left a message and no one has been able to offer any assistance or call back as of yet. Currently we are experiencing a hurricane and if the window is unable to be fixed soon or in the near future unsure of how much more damage the home will suffer due to the negligence during installation. We would like the window repaired.
  

  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/10/03) */
  We would love to be able to assist you further, but we would need more information. Where did you purchase your home from and can you provide us with the serial number of the home. This would be located under the kitchen sink on the white data plate and look like (ABC012345TNAB- example). We look forward to hearing back from you.

• Initial Complaint

  Date:09/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in late august we bought a double wide from Clayton homes of somerset ky, the salesman was . sold us the home with assurance that they would work very hard at getting our place delivered and set up in a timely manner because we had 3 kids and they were having to stay with my parents because of the place had to rent was to small for all of us! , had made many promises to be followed by many lies. He has took his sweet time at getting everything done on our home from dry wall repair to fixing the bubbles in the vinyl. failed to pay for our electric poles which resulted in over an extra month and half to get electric to our home! I consistently have to stay on to provide the finish work of our home we have finally moved into our home after 5 months of waiting for repairs and all the other things that was needed to be done before moving in. We are now going into a month now waiting on the finish work on the outside of our home back filling our septic tank, water meter, and around our home. All the while making a major mess in our yard wil a big pile of sand in my front yard and concrete dumped in our front yard as well as a big pile of rock that was dumped in our back yard! I overall rare my experience of purchasing my forever home based on a 1-5 scale a 1 very disappointing and nothing but stress day in and day out!
  

  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/10/04) */
  Mr. ******, We are sorry to hear of your dissatisfaction and have looked into your concerns further. Unfortunately, a major delay in having your home set and completed was due to a delay by the utility company taking 2 months to set the pole for the home. There are a few items on order from the factory that are scheduled to be completed by the end of the week. All outside work and contractual obligation have been completed. Again, we are truly sorry that you feel this has been a poor experience as customer satisfaction is important to us.
  
  
  Consumer Response /* (3000, 7, 2022/10/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  First off before you respond to anything you should take the initiative to call me and get the real facts about everything! Th They can blame whatever they want as to the reason why it took so long but the reality of it is, is took his sweet time paying the electric company for my poles! But rest assured Clayton homes will not get any recommendations from me! I have $200,000 home and it ain't worth $150,000 due to your contractors lack of care! Dry wall dust in my carpet, nails sticking up all over my floor still, my vinyl flooring has nails sticking out of it, my ceilings are still unpainted, and cracks in it. So instead of just assuming that your employees are being truthful with you, you should probably call and get more information about everything that has gone on before coming to your personal conclusion of things! Worst experience ever!
  
  
  Business Response /* (4000, 9, 2022/10/06) */
  Mr. ******, We are saddened to hear that you believe we approach concerns as uncaring. As more information is collected regarding the information you placed within your rebuttal, you are more than welcome to email further details of your concern to our Customer Advocacy team at ****************@claytonhomes.com

• Initial Complaint

  Date:09/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for nearly five months for my house to be installed. It got onto the lot in early May of 2022. Since then it has been only a nightmare. Promises of weekly updates never happened, I only get contacted with information when I ask for it. Inspections fail and instead of telling me about it right away, I have to call them to tell me about the problems. They told my mortgage company to begin closing in AUGUST before inspections had even been done or finished. It's almost October now, my rate lock went through because Clayton told my mortgage in August to start but only because I am paying for it can I keep the rate I had then now. This length of time to complete installation for a manufactured home is ridiculous, on-site built homes from foundation to finishing take less time than this. I am also paying for bills on the property that is NOT even mine yet. Paying for sewer and water for a property that I have no indication of when I will be able to move in because of how long this is taking. I now have a business trip that is upcoming in October and I fear that this won't be done by then and then I won't be able to close until my return in November. They need to finish this installation immediately and need to start communicating what is happening with this on a daily basis. They also need to pay for any additional fees associated with keeping my rate where it is until this is finished as had they not told my mortgage company to start this, it would not even be a concern right now. That is entirely on them thinking they were ready to finish when in reality, it wasn't even close.
  

  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Would you be able to provide us with the location you are purchasing from so that we maybe able to better assist you?
  
  
  Consumer Response /* (3000, 7, 2022/09/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The location
  
  Business Response /* (4000, 9, 2022/09/30) */
  We are truly sorry to have not meet your expectations and have already been reaching out to the retail location on your behalf. Our team is working diligently to obtain the certificate of occupancy and should have already been in touch with you to discuss your concerns in more detail.
  
  
  Consumer Response /* (4200, 11, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There was no resolution offered, just information on what was already going on with things I've been doing myself to get this moving along faster than anyone else can.
  
  
  Business Response /* (4000, 13, 2022/10/07) */
  Customer experience is very importance to us and we continue to monitor your concerns. We have been notified that the closing date is set for today, 10-7-22. A billing adjustment will not be provided, as all signed sales agreements do state that a guaranteed completion date cannot be provided. A home set and completion can vary with several factors that have potential to expedite or delay completion.
  
  
  Consumer Response /* (4200, 15, 2022/10/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If customer experience is very important to you, then you all can find some way to appease me to even try and make this a positive experience. Your project manager at that site, lied to me on numerous occasions, hung up on me on a call he asked me to make to him. The manager of the site, Jamie, did not follow through with callbacks that he stated he would make. Even getting customer advocacy involved, he did not make the phone calls they said would be done. I HAD TO CALL THE LOT AND DEMAND TO SPEAK TO A MANAGER. The entire customer experience from the time the house got to the site even until AFTER I closed because they didn't get the keys made until after I closed. And even then after I finally was able to get inside, I find out so many things that just weren't done and now have to get them fixed. Basic things like the transition between the two halves of the house weren't installed on two of the doorways. So, again, if you want to state that the customer experience is very important to you, then you all will find a way to make this experience better for the customer because to say this has been a nightmare is a understatement. No communication from anyone unless I reached out, then I get lied to by the person who is supposed to know what is going on, no follow-ups when promised, very little if any apology for breaking promises.
  
  
  Business Response /* (4000, 17, 2022/10/12) */
  Thank you for sharing your concerns, we have been notified that since we have been in receipt of your submission, that was able to speak to you and will be meeting with you on Thursday the 13th to do a walk-through of the home. We appreciate your continued patience as we work towards a common goal.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new clayton home. Been sitting there for 3 months. Has several structural issues basically made from scraps. So many repairs needed it's ridiculous I can't even move in and my first payment is due. I don't understand how a customer can be treated this way and just ignored. Is there something else I can do. I'm gonna let them just repo it. I suffer from mental illness this is really making me just give up. No help I beg you for your help one last time
  

  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/09/26) */
  We are sorry to hear you are dissatisfied with your home and service. As Clayton Homes strives to provide World Class Service for their customers. It is understanding that you have been living in your home for a couple weeks. We did speak with the Home Center and they advised they were just at your home for service and they advised you they were putting in a factory service request for the wall. Our Home Building Facilities Service Departments are running 6 to 8 weeks out for service. Once a Contractor is available he will reach out to you to schedule the appointment.
  
  
  Consumer Response /* (3000, 7, 2022/09/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is unacceptable this home has been here for 3 months already. So many other issues to be addressed in the meantime. Cold weather coming have no skirting to block the wind far from being energy efficient. Like I said so many other issues. I'm not living in it just sleeping and you want me to start pay 859 dollars October 1st. Your response is the same as any other response it's programmed. I will not be making payments by the time it's liveable it'll be repossessed. That's a promise
  
  
  Business Response /* (4000, 10, 2022/09/30) */
  Again, we are sorry that we have not met your expectations, however, once a Contractor is available someone will be reaching out to you to schedule the appointment.
  
  
  Consumer Response /* (3000, 13, 2022/10/03) */
  I guess I'll do this every week. Still nothing from Clayton homes this is how business is conducted now it's totally unacceptable. Please inform me of whom I need to contact to get this resolved. Put yourself in my shoes please
  
  
  Business Response /* (4000, 15, 2022/10/03) */
  Our Home Building Facilities Service Departments are running 6 to 8 weeks out for service. Once a Contractor is available he will reach out to you to schedule the appointment.
  
  
  Consumer Response /* (4200, 17, 2022/10/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The trailer has been here for 3 months that's alot longer than 6 to 8 weeks. I think clayton homes should be making my mortgage payments. I'm not paying the mortgage
  
  
  Consumer Response /* (3000, 24, 2022/10/17) */
  You closed my case on Clayton homes upon there response. Well nothing has been fixed. Still have water coming in back door plus structure damage. Did you contact the manager in Bowling Green ky
  
  
  Business Response /* (4000, 27, 2022/10/24) */
  Thank you for reaching back out to us, Mr.. We understand that the repairs have not been completed yet; however, we will continue to monitor this concern until the issues are resolved. We remain in continuous contact with your home center and home building facility. They have advised that they met with you and are currently in the process of obtaining the material and labor to complete the repairs. They will continue to stay in contact.
  
  Consumer Response /* (3000, 38, 2022/11/30) */
  n purchased a brand new single wide mobile home from Clayton Homes in August of 2022. Per Kentucky's "MOBILE HOME LEMON LAW" KRS367.710-775 provides that if defects develop in the mobile home within the first 12 months of ownership which require more than 4% of the cost of the mobile home in repairs, and requires repair on three or more occasions, the owner may be entitled to the return of the purchase price or to a new mobile home. I believe that qualifies for a total replacement or FULL REFUND of his money. He is requesting a FULL REFUND.
  
  Excessive waves in the exterior siding
  Skirting has still not been delivered and cannot go on until the siding is replaced *
  Wet insulation had to be pulled out due to water leaking
  Water leak from gaps in the rear door that is permeating into the master bedroom area
  Mold from leaking water is growing
  Bathtubs (2) do not drain properly
  Leak under kitchen sink
  Door jamb has sunken into the subfloor
  Door frame not framed out properly, you can see daylight thru the door frame
  Shower water line is supported by a piece of subfloor shoved behind the copper tubing. This is not secure by any means. Could easily be knocked loose
  Veneer is peeling off kitchen counter
  Electrical issues with breakers popping off and lights flickering
  2" x 6" divot in subfloor in hallway
  Roof rafter/joist is bulging
  Gaps in the master bedroom window
  I can only imagine the issues that have not shown up yet
  
  THIS UNIT IS A DISASTER
  
  
  The manager at the Glasgow office has been to the property and has confirmed that this unit has serious issues. The company agreed to send out a contractor however they sent a maintenance man with a stapler and a hammer. Clayton Homes customer service has been contacted numerous times and their standard answer is "we are 6-8 weeks out" I believe with a good-faith purchase price of eighty five thousand dollars deserves more than this.He is requesting a FULL REFUND
  
  
  Business Response /* (4000, 40, 2022/12/01) */
  Thank you for your reply, . We understand your frustration about the issues with your home. Clayton will not be providing a refund for the cost of the home. However, we do stand behind the one-year manufacturer's warranty and have agreed to make repairs to your home. The contractor has already spoken with you about returning to the home next week to readjust the door after you had informed your home center that it was leaking again. We appreciate your patience as we work toward the common goal of repairing your home.
  
  
  Consumer Response /* (4200, 42, 2022/12/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It's already been since July I have been trying to get everything that is wrong fixed. You exposed people to black mold. The door is going on the 5th time of being fixed. If you can't fix a door there is no way you'll have everything fixed in a year. This apparently is a back and forth game I'm done playing. I suffer from several issues this is making them worse. I will have the proper people deal with this matter. No more excuses. I guess you believe you are untouchable. As bad as back door leaking water and rain next 5 days you'll be replacing subfloor again it'll have water damage again. I will not be putting towels down anymore not my responsibility

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home in Aug. 2020 that wasn't completed and ready to move in till Mid Oct 2021. Once moving into the home there were multiple issues. This includes with the work the contractor they hired to do the road, septic, water line foundation, and anything related to being able to place the home on the land and move in. The road installed by there contractor during rain you must have a 4 wheel drive vehicle to get back to the house. If the car is to low to the ground it scraps as it comes down the drive way. The water line was suppose to be 2" all the way to the house installed and the water line is only 3/4" at the house. This is relevent as the water pressure in house is low. Additionally I was advised everything was covered under the year and the water has been reported leaking and has yet to be repaired for now 2 days. The power dims anytime your turn on an appliance, tv, vacuum ect. Additionally the hvac has not been functioning properly. The grout in the master bathroom is cracked and there is holes in the grout. The tiles are not flush and I was advised this is not going to be repaired even after my son cut himself. The floor has bumps it and is not level as water when spilled runs in a down hill affect. The granite in the kitchen is cracked as well on the counter top. There are drywall screws/nails as well showing in different parts of the house. The work outside by the contractor they hired rushed to do the work and the employee they sent out to do road repairs advised that he wouldnt put his name on my road. I brought this up to the home center and they advised if I completed the survey and gave them a 10 they would complete requested repair and have the road done properly. They have not corrected the issue and advised it would not be repaired and corrected where they had cut corners to get the work done quickly.
  

  

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/10/03) */
  Thank you for reaching out to Clayton! We appreciate your feedback, as we use this information to better our processes. We have reached out to the home center where your home was purchased, as well as the facility that built your home. They mentioned that they have been in contact with you and are working on repairs to your home, including the countertop and bathroom tiles. They are looking forward to working with the state of Texas to determine the issues with your home and will create a plan of action once that inspection has been completed.
  
  
  Consumer Response /* (3000, 7, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They are declining finish the work on the road that was completed by there contractor who did shoddy work on the road as well as cut out the terrace creating a place for water to flow through my front yard rather then to the back of the acreage. The road that they had there contractor put in did not last more then a few weeks. A driveway when done correctly should last 2-5 years. The drive way is long, but the work done by the contractor that clayton homes hired. (I was advised I had to go through there contractor to include everything in the loan and did not get to find my own contractor to do any of the work as it all had to be included through the home center) The drive is only able to be accessed by a 4 wheel drive truck when it rains and there is no place to turn around when it rains without 4 wheel drive. At the time I had arrived I had just drove over 1600 miles with my son, 6 dogs, a livestock Trailer with goats and a horse in it. I contacted them initially on 11/10 about the road after reaching out and validating everything was completed. At that time it was recommended I needed a minimum of 35 yards of road mix to correct the issue. They brought out only 10 yards and it was never spread until they brought out another 10 yards in the spring. I spoke with ***** and she advised they were not going to bring out any more road mix to finish the road. When the last load was brought out ******** (from the contractor hired by Clayton homes) advised they had put in to small of culvert and that the load was still not enough to correct the road. He had told me he would not put his name on the work cause it was not done correctly (by the company he works for) I spoke with ***** about this and she advised if I gave a 10 survey they would at least correct the culvert issue as the culvert that was installed was smaller than it should have been for the creek. The road was 12k.
  
  
  Business Response /* (4000, 9, 2022/10/05) */
  Thank you for providing additional feedback. We have reviewed the information in your sales agreement, and it does state that the home center is responsible to install a gravel driveway. However, Clayton does not maintain the driveway after the installation, so any erosion or other events that may impact the driveway moving forward would not be addressed. We have confirmed that all of the service team has been able to access the property in various vehicles. We understand your frustration, but all items in the sales agreement have been fulfilled.
  

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a New 2020 Mobile Home from Clayton Homes in Dothan. We have been in it a little over a year (May was a year). Ever since it was delivered we have had nothing but issues with it. My husband had to hook the water up himself because when it was delivered they did not do it. I have multiple emails from and the people at Clayton Homes of me telling them what needed to be repaired (because of our warranty). They always put us off and when they would come out they would just band aide the the issues. I feel like they were trying to wait until our warranty expired. The mobile home is unlevel, there are a couple cracks in the ceiling, the AC unit has went out twice. The fixed it the first time but would not fix it the second time, even though it was the same issue. It has been nothing but false promises of getting things fixed and nothing really getting done.
  

  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/10/03) */
  Hello We are sorry to hear of your dissatisfaction as we truly strive to provide superior customer service. It does appear that all service issues were completed and that the home's one year standard warranty expired in April. We would need to encourage you to utilize your Home Buyers Protection Plan that was purchased.
  
  
  Consumer Response /* (3000, 7, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I assure you, the issues were not completed.
  
  
  Business Response /* (4000, 16, 2022/11/01) */
  We have been informed that our retailer will be touching base with you shortly to discuss in more detail. We appreciate your patience while waiting.

• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The construction manager responsible for building on our property dug out the land creating a low spot in our driveway which flooded so badly we had to repair it. Prior to closing Clayton said they would pay to fix it but we would have to roll it into mortgage closing. We paid an independent landscaper $850 to fix the drainage issue.

  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/09/22) */
  We have reviewed your complaint and the Signed House File. It seems the Home Center addressed the issue in the beginning and you signed off acknowledging Clayton Homes is and was not responsible for Land Erosion. These documents were signed 6/29/22 and we have attached to this complaint. Clayton Homes will not be reimbursing for these charges.
  
  
  Consumer Response /* (3000, 8, 2022/09/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Our response is as follows: The document you received from Clayton Homes is not completely accurate. The questioning of its accuracy is that we were forced "under duress" to sign off on this document with the threat of not being able to close on our residential/real estate contract. We had already sold our previous home and were in process of terminating of our rental home lease/contract. We would not have had anywhere to move into and thus we would have been conversely "homeless". The sale of our former home and our lease of a rental home until our closing was a requirement in order to close and move into the new home. I advised the sales person I was not willing to sign off on the land erosion agreement without being able to do a written acknowledgement on the agreement stating that I still retain a right to seek legal counsel and any other means to repair the land erosion. I was again instructed that I would not be permitted to do so under threat of not being able to close. "DURESS" The land erosion document was never discussed, nor was I ever advised it would be included in our real estate closing. It miraculously showed up during the day of closing. Photos of the land erosion were given to the Clayton salesperson at least 30-45 days prior to our closing. The erosion was nothing new to them. They were well aware of it. The erosion could have been resolved however Clayton would need the cooperation and authorization of an adjoining neighbor which they refused to do. The reason they refused to do so was that during the normal grading of the land they violated property rights of such neighbor and graded part of her property. She in turn filed a case with BBB to resolve her situation. I am willing to ask the neighbor for her BBB case number if it should be needed.
  
  I am a 70 year old retired police officer who is not in his best health. I am not physically capable of resolving this property issue through my own manual labor. I had to seek a landscaping/water erosion company to assist me with repairing the land erosion that was occurring. Of course these expenses came out of pocket. We closed on the home the same day that they presented me with the land erosion agreement. However I have noticed in our real estate closing packet that was completed by their real estate attorney, this document was not included.
  At the beginning of the home construction process, the plan for the driveway and where it would be placed were never discussed with me. Nor was the fact that water erosion due to the poor planning would be the result of any heavy rains. So again Clayton has not in my opinion lived up to their agreement on this contract even after having presented to them an invoice for $850 from the landscape/water erosion company for repair.
  
  In summary, the only thing I am asking for at this time is for the $850 invoice that I have already paid be reimbursed to me in full.
  
  It's not the amount of money involved. It's the principle that due to my advanced age and physical condition, Clayton has taken advantage of me. Again, I am asking for what is fair.
  
  
  Business Response /* (4000, 10, 2022/10/04) */
  We have spoken with the Project Manager who advised the survey you had provided the Home Center was incorrect and property was cleared from neighboring property. Once the neighbor brought it to Clayton's attention work was halted and that was corrected and at that time you decided you wanted to place your home on the property differently. At that time the project Manager met with you giving you 2 options for grading. This was what was done and completed at you request to be cost effective. At that time he explained the importance of getting vegation growing to prevent a wash out due to the grade. The form that was signed was just showing this was all discussed with you prior to closing. The decision stands and the Home Center will not be reimbursing the $850, as all of this was discussed with you in depth prior to closing. We do apologize if you feel it was not properly communicated both verbally and in writing.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in in Dec of 21 - We have yet to have all the items completed nor any outcome of a resolution - We have contacted them multi times and just keep getting pushed off - they say the factory had to do it then the factory says they have to complete the items- WE have been able to use the oven since day one. The foundation is horrible and we can't get the contractor they hire to come out an fix there mistake. The cabinets don't match , back door is broken- Paid for a storm door receives a used one and then they took it back an promised in with 30days its been 3 mths - we have several items that need to be fixed and we can't get them fixed-
  

  

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Mr. *******, We are sorry to hear of your experience and have reached out to Crossville location on your behalf. We have been informed that they spoke with you yesterday to advise that the manufacturer will be calling you soon to set up service work. We appreciate your patience in the matter, as we were previously experiencing supply shortages.
  
  
  Consumer Response /* (3000, 7, 2022/09/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  While we understand supply shortages- That doesn't excuse the fact that the oven has never worked nor has anyone has even looked at the problem- Supply shortages doesn't effect this- supply shortage doesn't effect the fact that the foundation work quality is horrible- I understand somethings but not the fact the fridge is acting up and nothing has been done nor looked at - Like I said we have tried to be reasonable and understand but somethings are not understandable.
  
  
  Business Response /* (4000, 9, 2022/09/27) */
  We thank you for your patience, as we have been working towards a common goal. It has been advised that they are/will be at your home today working off of the list of items provided to them.

• Initial Complaint

  Date:09/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon buying my first trailer from Clayton homes seller, Amerson Homes. I came across many damages to the trailer while settling in. I have reached out to the owner himself of Amerson Homes and I have yet to get any of the damages fixed. My front door is cracked and leaks water when rains. My bathroom door is not complete. I have a large long hole in my wall where they attempted to fix my a/c because when I bought my house. They AC did not even function. My back door has huge gap in it where rodents come in my house; health hazard. There are many more damages to my new home that Amerson Homes has been ignoring, even though it was in contract for a year. I am speaking to have repairs made. If not, I'd like a some sort of reimbursement or deductions to total pay for the 7months of headache and troubles of Constantly trying to get Amerson Homes to come make repairs so I can live in my home without troubles. There is mold now growing where water has been leaking at. I have reached out numerous of times with no response or no action behind "we will get on it".
  

  

  Business Response

  Date: 10/05/2022

  Business Response /* (1000, 5, 2022/09/19) */
  Thank you for reaching out to let us know your concerns. We do not own Amerson Homes but would like to try to assist you. Would you be able to provide us with the Serial # of your home so we can better assist you? This would be located under your kitchen sink on a white laminated data plate and look something like this (ABC012345TNAB- Example)